Close Brothers Recensioni 

Very professional, quick result and the paperwork was complete on receipt

Easy to give them money, not so easy to talk to customer support. Number doesn't work, account on website doesn't work. Finally got an email back after 8 days.

Charged £25 for someone to push a few keys to update change of car plate to private one. DVLA, car insurance and car warranty no charge at all. These robbing Richard Turpins (can't use Richard's short name as it's rude) charge for everything. Got a portal key to sign up to an online account. That doesn't work either. Sent them an email asking for help. No reply. Want to ask for a settlement figure but to afraid of what other charges they would add to the account. Note to self never use these again. Looking at the reviews I'm surprised you're still in business
Reply 14th August
Love the reply from Close Brothers apparently the £25 charge is for any changes after 90 days of the finance agreement going live. Considering I've only had the car since 05/07/2026 and the finance agreement set up from then how is that over 90 days and why have a got the letter demanding payment when it's not necessary. Is this a way of getting more money off hard working folks because it isn't in the agreement about the 90 days and most people would just pay it without asking any questions.

I have been tring since January 26 to access my Policy online, everything they send me did not work, the passed it to IT allegedly and I never heard anything, This is what mI received on the 10th of August.....Thanks for getting in touch about your complaint. We’re sorry you weren’t happy with your experience.



We’re now investigating your concerns. We’ll look into them and work hard to solve this fairly and efficiently.



We’ll aim for an outcome by 29 September 2026

Once we’ve finished our investigations, we’ll write to you to let you know the outcome. We’ll let you know if we need more information, and we’ll write to you with an update if we haven’t finished investigating by this date. I will now go to the Financial Ombudsman and never go near this firm again

The most easiest, Finence ever I come across very fast less hassle quick process I will definitely use a game

I had such a lively non stressful experience with everyone who very patiently assisted me. Thank you very much

What an absolutly brilliant finance company, this is the second time ive used their services, they have been curtious, attentive,proffesional through out - wouldnt hesitate to recommend

I have been writing letters/emails with no reply for 2 months and was told this was a clerical error and my email had been taken incorrectly (I used to ask them to repeat it back !!)
All computer generated emails made it through to me, so this doesn’t make sense.
I have spoken to several people with unusual names that have had to be spelt to me and asked them to speak slowly as I can’t understand them.
I eventually sent a letter by signed for first class post to an address in Dorchester which I hope has helped.
I have been without my car for 2 months and each time I have chased up my original complaint, they open another to complain about lack of communication, during which time they continue to take the repayments for a car I can’t use.
#closebrothers I need a senior manager to address this issue ~ not a call centre person who I can’t understand and each time I speak to them they open a new complaint reference without addressing the original

Your repesentive was the key to my experience. He was helpful and patient though the whole process.

2nd time with Close Brothers, excellent in every way. Thank-you so much.

Fantastic service an easy to deal with never any issues

It was faultless, honest and considerate towards my dealings with them. The phone conversations were as expected, informative and helpful, always polite and sincere.

They are very helpful and informative also easy to understand and apply for finance could not ask fr any more Great company to deal with

Excellent all round, clear and concise throughout the whole process
Would definatly reccomend and use again

Was a very complicated and stressful situation there. There is not enough room here to explain. However I give them 5 star review just because the complaint team and response is real and helpful. For me that is enough to understand that one company is serious in the way dealing with problems not when everything going smoothly.

These are ok, I didn't have much dealing with them other than signing for the car finance agreement and them telling me that I had paid it off, no dramas.
I have put in my claim on the car finance though, don't want them doing me on that.

Edit- Thereis no way I am contacting you or emailing you after what I write on Trustpilot. Sneaky.

Great idea to inform me of the end of contract
Not bombarded with ad's to take further credit.
Easy to talk to and speed in fixing a suitable solution.

No option to add more money to clear your balance and when you access the portal "Settlement" is giving me error every single time since last 2 months

To everyone reading this review: I strongly warn you — DO NOT use this company.

I bought a car around six months ago through your finance. Within first week, it developed a serious fault. We reported it to the dealership and returned the car for repair, but the engine warning light came back on immediately after. Within the first 30 days, we told the dealership we wanted to reject the car and receive a refund. They told us we were not entitled to one and insisted on repairs (clearly lied to us, which I evidenced to you, but you disregarded this evidence). We gave them three opportunities to fix the issue, yet the same fault kept returning.

We then complained to you. More than eight weeks later, you still had not resolved the complaint or provided a final outcome letter, despite numerous requests.

You eventually arranged an independent inspection, which confirmed we were right: the car has an ongoing fault — the same fault we reported from shortly after purchase — and you acknowledged the dealership's liability.

Yet, weeks later, you still have not collected the vehicle and continue charging me for a faulty car I no longer use.

I explained repeatedly that I had been involved in a car accident shortly before buying this vehicle, that I am still recovering, that I am extremely anxious about driving, and that I have a young baby whom I do not want to drive long distances with in a faulty vehicle.

You repeatedly told me the vehicle had been rejected and that collection would be arranged. Then, after taking my circumstances into account and promising collection, you sent me another email saying the dealership wanted us to bring the car back for yet another inspection before they would even consider accepting the rejection — despite the independent inspection already confirming the fault and your own acknowledgement of the dealership's liability.

I contacted the Financial Ombudsman for advice and was advised that the way this matter was being handled was not right. When I challenged you, you claimed I had misunderstood your email, then verbally assured me that the next step was the vehicle collection. I have not heard from you for a week, then last thing on Friday evening, you sent exactly the same email again - a one liner stating that the dealership requests I bring the car in for an inspection before they can even consider accepting the rejection of the vehicle.

This is utterly outrageous. After your constant promises that the car will be collected from me, you sent me the same email, basically stating that I have to drive the faulty car to the dealership so they can CONSIDER accepting the rejection of the car, even though the independent inspection was in our favour and you admitted the dealership's liability. I am left paying for a faulty vehicle that I cannot reasonably use. The constant delays are completely unacceptable.

I am demanding that you stop wasting my time, collect the faulty vehicle immediately, formally process the rejection and refund all money as you initially promised (but then stated I would not be refunded for the monthly instalments I paid so far).

If you continue to drag this out, I will pursue the matter through every appropriate avenue available to me, including the Financial Ombudsman Service, FCA, court action and the media. Your licence to operate as the financial service should be revoked by the FCA, you've broken all their rules.

Based on my experience, I would strongly advise anyone considering using this company to stay away.

If I could give less stars stars I would. If you have Sinazo as your claim handler you are doomed. She doesn't read your emails then calls you to ask questions you have already given in the email she should have read before calling. She chases you on the phone constantly then missunderstands or ignores what you say. She then closes your case just because parts are on order and before a single part has been fitted to your vehicle, to know if it will fix the issue you complained about. When the dealer is equally frustrated with them it tells you a lot! I just hope the dealer will fix the vehicle even though close brothers have lost interest in supporting me! I am usually a calm and collected person but she has broken me and left me frustrated beyond anything i have ever experienced. She needs the sack! Worse still she refused to put me onto her manager, then when i phoned customer services I was told to put in a separate complaint and also informed that sometimes the same handler will receive it and just close it down! absolute farse.