Close Brothers Group Recensioni 7.039

Absolutely appalling company to deal with. Incompetent, dysfunctional and unprofessional throughout what should have been a straightforward and simple process to settle my financial agreement. I can't believe how disorganised this organisation are in truth. I used to be involved in this line of work earlier in my working career, but never encountered such bad service or had need to make an official complaint before. They certainly need to polish up their act, because in my very recent experience it's positively atrocious to the point of frustration and anger.

Thank you for the excellent service, The staff were very helpful on the phone, and after my call he sent me an email contamination that my payment had been received. Everything was handled quickly and professionally. I really appreciate your help.
Kind regards
Timmey Limited

I recently sold my car to a dealer, who settled the outstanding finance with Close Brothers and actually paid more than the remaining balance. You would think a professional financial institution would automatically process the overpayment and refund me. Not Close Brothers. I had to contact them myself just to get the refund process started.

​I was explicitly told by their team that the money would be in my account within 5 to 7 days. That timeframe came and went, and nothing arrived.

​I contacted them a second time to find out where my money was, and they didn't even bother to reply. They completely ignored me. I am now having to chase them down for a third time just to get my own money back.

​They are incredibly quick to take your payments, but when they owe you money, they hold it hostage and ignore your messages. Still waiting on my refund. Save yourself the stress and avoid using this company at all costs!

JamieLee Davids was the so called expert who initially replied to me.
Agreement number: 29-804264

The car i bought for £10,000 broke down several times in the space of a year, so much so my would't use it. I contacted C Close Brothers on the 5th of March this year to terminate my agreement and had to pay nearly £3000 which i did. The car is still here and no one has been in contact with me as regards a collection date I am in poor health and have explained this to Close Brothers but i dont think they care about that. This situation is causing me more mental health issues. All i want is for them to take the car, is that too much to ask? I would never use Close Brothers again and have advised others not to

A very good experience, friendly and helpful , easy to follow information.
It was a really speedy and efficient service.

Should imagine you’d say 5 star if you don’t actually need to speak to any department with close brothers
Appalling service so far obnoxious complaint handlers poor response actually no response to emails. Don’t answer calls hide behind “meetings” always a lie or excuse as to why nothing has been done. I’m not surprised this company is financially struggling!

Had two cars with close brothers had no problem with them what so ever exellent service helpful staf you phoned for any information would use them again.

Excellent never had a problem from start to finish of contract Excellent

Finance Agreement was easy to set up, once this was completed, I had to ensure the payments were made each month, that’s all. Close Brothers gave me a statement of payments/how much I still owed. Option to pay more each month, if I so wished, it’s good to have this flexibility. Would definitely use again and would highly recommend.

From the very start to the end an excellent finance company.

The friendship, the service, the way they go to the extra mile to help is excellent, I have never witnessed a company like that. I honestly recommend them to any one. Thank you for all the service you have given me.
Rayjames.

Keeping updates with accounts.
Quick decision on the fiance.
Would use again.

Easy to deal with always understanding any iss6and proactively identifying solutions

My partner entered into finance with this company to buy a car - he then changed his mind & cancelled agreement within the 14 day cooling off period.
Despite cancelling agreement Close Brothers took 1st payment, without his consent, from his account resulting in his account being overdrawn. Several phone calls later he was informed agreement was in their system & being finalised for closure & they would reimburse money within 5 working days. 3 weeks on he has still not received any reimbursement - he continues to receive 'bullying & harassing' phone calls asking for his 1st payment, which he advised the company had already taken from his account. He has lodged a formal complaint in regards to how he has been constantly harrassed & the disgusting customer service by Close Brothers, to be told the complaints process will take 8 weeks!!!!
Never, never use this company for car finance!!!!

Simple generally. Found website never let me log in as I always got a warning I had used the password I last 24 passwords. Not sure that ever changed. Don't like charges for changing number plate. Settlement when i phoned changed when sent in writing (up of course). Otherwise no concerns or issues.

This firm looked after me when I couldn't get finance elsewhere. Intersest payments was reasonable.
Just wanted to say Thanks for helping me 4 years ago when I desperately needed another vehicle for replacing my Taxi. THANK YOU!! 😊

I found close brother to be efficient and reliable. The service was top notch. They exceeded my expectations. This is my second finance with them after I finish paying my first one. Very quick and straightforward service.

Spoke with a Lady named Sandra.. she was so helpful and very emphatic towards my situation. She did everything she could to help me.. Thanks so much

Missed a payment due to being out of work and where I have endorsements me insurance was over 315 a month for a 1.4 car.

Now I can't even get into work or take kids to school etc as this scammers cancelled my insurance and now I'm getting quotes for 900 a month.

I offered to pay it off in instalments but they don't want to know.

I hope the go bust they horrible robbing 🤬

Trying to communicate with this company is like trying to communicate with a brick wall. Asking anything of this donkey company- even if it's as simple as requesting a direct debit date change or re-sending a document is like pulling teeth.