Close Brothers Group Recensioni 7.039

Quick responsive service and easy to understand

a very easy company to deal with

Easy to deal with!
Expert Experienced staff

Everything was easy and painless from start to finish. Thank you for helping me to buy my car which I'm enjoying very much. I recommend the use of this provider and I will use them again if needed.

I’ve had one of the most frustrating customer service experiences with Close Brothers Premium Finance.

I’ve called them multiple times, and it honestly feels impossible to get any proper help. The pattern is always the same: you finally get through, start explaining your issue, the conversation goes on… and then suddenly the call just drops. No resolution, no follow-up — just gone.

Today was on another level. I spent nearly two hours on the phone. The operator’s English was so difficult to understand that I genuinely couldn’t follow what was being said. At one point, they even brought in a Lithuanian translator — but unbelievably, the operator couldn’t understand the translator either. It turned into a completely surreal situation.

After all that time, they still couldn’t locate my agreement in the system and simply refused to help further.

At this point, calling them feels like a full-day commitment. If you’re planning to contact this company, I’d recommend taking the day off… and maybe brushing up on a few extra languages just in case.

Very disappointing experience.

Just wanted to give recognition where it is due. I was dealt with Sandra yesterday. I have ADHD and anxiety issues so find it hard to process information and stay focussed. There are no words to praise how Sandra dealt with my enquiry she was above excellent she was understanding and more above patient with me. I really felt like I was looked after and I often get anxious because it takes me long to process information but she really made me feel at ease and nothing seemed to be a bother to her. How she dealt with me is how everyone else should she should be promoted if not be paid to train everyone else to deal with customers like her. If I could I would prefer to not deal with anyone else but her

Would never deal with this company again. Waited 4 months for them to take any action regarding a complaint. I'll be settleing my agreement and good bye!!

3 months after taking out a fiance with close brothers my van broke, the traders were less than helpful so I went through my finance to help me with rejecting the vehicle. They have gone above & beyond helping me through this process, even getting me my full deposit back. I feel extremely looked after and will be recommending close brothers motor finance to everyone. Nigel Merry from the complaints department has dealt with my issues since day one, the communication has been great and I cannot thanks him & his team enough.

I sent a request to register a Lasting Power of Attorney. The reply I received advised they couldn't do so and requested further information relating to a Motor Finance Agreement.
I had already provided all the details of the ISA which was the product I needed the LPA requested for.
A clear lack of attention to detail.

I am transferring funds from an account in my name, to an account in my name. Why do you need photo ID?! None of my other isa accounts required this. The system crashed this morning on the funding page. No email system unless you are an existing customer.

Close brothers demanding and sending debit agencies after you if you don't pay your whole insurance ( Even if you paying them for a service and Monthly and there's no such a thing if you cancel your insurance after 6 months to pay for 12 months!!!! Poor service and interesting I have been with them 4x times never had a issue even if I cancel my insurance earlier! Now apparently sending debit collector agencies to force you to pay 12 months while you don't need 12 months insurance! Currently waiting for decision and if needed getting to the court :)
However from 4 policies you are asking me for one to pay 12 months!
Why didn't you asked me to pay before lol?
Agreement is for a service (insurance) won't be paying you (rent) free couple of months :)

Everything was straightforward and simple would use again

This company needs to be more understanding when a person passes away and not expect money after a vehicle as been returned!

the worst company I have ever used. avoid for all cost!

Having previously written a review about the shocking service so far received from Close Brothers, I did get a response from Close and some positive news about my van issues but that is where it all ended.
It was short lived, the replacement van provided was not checked correctly and delivered to us with a defective battery or alternator. The van stopped working this morning, 2 days after receiving it. The question for the readers of this review have to ask - is this is a good service and would you trust your business with Close Brothers. We have now been without a van for over a month.
The promise of someone at a senior management level responding has not happened either.
I am happy to continue writing a review every day and every time you fail. The response should be to find a fix

Great deal an very easy 👌

I’ve been using Close Brothers Motor Finance for the past 4 years and honestly couldn’t be happier. The whole experience has been smooth from start to finish. Their website is really easy to navigate, making it simple to manage everything without any hassle. Customer service has always been helpful and professional whenever I’ve needed support. Overall, a great company that I’d definitely recommend to anyone looking for reliable motor finance.

Loan was arranged through close bro they took time to explain each stage and by the end of the day I had a new car. Great service and would use them again.

Hi had vert good experience with c/b/g had meny motorbikes with then and just got a van. A STAR FOR THEM

Nightmare with proof of identity.
Asked for same information 3 times.
Code for registration sent by Close Finance incorrect and crashed the online interface.
I gave up dealing with the telephone operator who was clearly making things up as he went along.
Would never deal with them by choice