Citygate Recensioni 

Although quite expensive, the service was done efficiently with the staff being polite and helpful. I have confidence in the work carried out

I had a very positive experience with Citygate Škoda Service Colindale for my car’s service and repairs. Tassana was very helpful throughout the process and took the time to answer all my questions.
Many thanks to Tassana and the team for their excellent service!

Explains things clearly and always looking for the best outcome for you as a customer. My experience of customer service was excellent

Great service experience. Claire was especially helpful at explaining the additional work in very simple terms. Thank you.

I recently had a fantastic car-buying experience at Volkswagen, and I have to give credit where it's due. Zachary and Hamid were the two people who made an absolute difference throughout the entire process.
Both were incredibly knowledgeable and clearly understood their vehicles inside and out, answering every question with confidence and clarity. What stood out most was their communication — they stayed in touch with me throughout the whole process, and whenever I had a query, they responded promptly and never left me waiting.
It's rare to find that level of attentiveness and expertise combined, and it made the entire experience smooth and stress-free. Thank you to Zachary and Hamid for going above and beyond — I'd highly recommend them to anyone looking to buy a VW at Citygate Watford!

Very good sales experience from start to finish

Great service. Friendly and professional.

The salesman listened to my needs very honestly and found the car that fulfilled my needs and demands.

Excellent customer service, vw my favourite brand ❤️

This was my first time using Citygate St Albans for an oil change service for my Polo. It was a pleasant and efficient experience, I particularly liked being able to see my car as it was worked on and the waiting room was a nice place to wait. Over all the staff are really friendly and when I mentioned needing to leave by a certain time - Laura made sure I was kept updated and was happily driving off in my clean, serviced car in great time for me to get to work. I have a service plan with VW and this whole experience was seamless and very easy. Highly recommended.

Kaleem was amazing. He even came running out to the car park to seal the deal when I went to look at a new car. On picking the car up he moved my spare tyre to the new one and helped get the car all set up. He listened to me when I set out what I was willing to pay and I got a good deal. He is a good ambassador for Citygate.

I recently purchased a car from this Kia dealership and had a great experience from start to finish. The staff were very friendly, professional, and helpful throughout the whole process. Everything was explained clearly, and they made buying the car easy and stress-free.

I’m very happy with my new car and would highly recommend this dealership to anyone looking to buy a Kia. Thank you for the excellent service!
Artur

Professional staff, made me feel welcomed on arrival by greeting. My car needed a major service and MOT. I felt valued as I was explained of what would happen, how long it would take and when complete a phone call to collect. I also received a video inspection report on my car and the car was cleaned inside and out. An excellent service at Citygate West London which I have been going to for over 5 years.

Amazing service. Very understanding, great staff and I must say that they really value the customer!

Had a really good experience while having car serviced at Citygate Ruislip last week. Mark was our contact and he went above and beyond to ensure our experience was positive. Thank you Mark 👍

My MOT experience was seamless . Marc made sure that everything’s done perfectly

Was met at City Gate ruislip by Chase and service handled by Clare. Both very welcoming and accommodating with my concerns and made the experience positive. Clare further answered any questions I had post service thoroughly and spoke me through the processes. Both a credit to the team.

Clyde was very clear in our 2 phone calls, and those in Reception were very good when I brought in and then collected my car.

Very friendly and considerate staff. Quick turn around with the car service and keeping me informed.

Extremely disappointing experience with Volkswagen Watford. I have never experienced such poor customer service from a dealership.

Following a full service, I was given incorrect information about the safety and condition of my vehicle. I was allowed to leave the dealership with illegal/unsafe tyres, and I was also given incorrect information regarding my brake pads and discs. These issues were subsequently acknowledged by the Service Department, who admitted that mistakes had been made.

I also took out a service plan through Volkswagen Finance but then clearly informed VW I wanted to cancel it and would not be returning to Volkswagen for servicing or MOTs. I specifically instructed that no claim should be made against the plan. Despite this, a claim was made and I was then placed into what I understand to be a two-year financial commitment.

What makes the situation even more frustrating is the complete lack of communication from management. Over the last four weeks, I have contacted Volkswagen Watford EIGHT times asking to speak to a Service Manager or Branch Manager. On every occasion I was told that someone would call me back. Nobody has called.

VW did acknowledge the errors and offered a hamper and vouchers, as well as a 50% reduction on the service cost. However, this does not address the wider concerns or the complete lack of follow-up.

When a complaint involves vehicle safety and a financial agreement, I would expect it to be taken extremely seriously. Unfortunately, my experience has been the complete opposite.

I would strongly urge Volkswagen Watford to review how this matter has been handled, particularly the lack of management accountability and communication. I am still awaiting a proper response and resolution.