Citygate Recensioni 

Easy and pleasant check-in . Kept informed of progress and smooth pick up at a time I had requested. Good analytical data on my car provided.

Excellent customer support from Charlotte at Citygate Gate Slough. She proactively followed through to resolve an issue I had with my media player

Easy drop off and pick up for a service. Phoned me as soon as my car was ready.

Great service, good communication, with short wait time on booking service. Service work carried out very quickly and efficiently. Friendly helpful staff

I have always used Citygate Lt. Chalfont since purchasing the Polo as they know the history of my car. I like the fact they do a visual test which keeps me in control of work is required. They are helpful and friendly.

I had a very good experience at Citygate Chalfont where I had to have work done on my car. The whole experience was extremely easy and understanding thanks to Steve who was in constant communication with me regarding my car. I will be back in the future should any further work be needed and would recommend to anybody.

Call Centre appears to be centralised and were very unprofessional.
Quoted £250 for diagnostic check and told it was VW pricing.
Spoke to VW HQ and advised franchises make their own pricing.
Real shame as HW Branch are really good, but there is no contact number to phone them direct.
The manager I asked to speak to, it would appear was someone pretending, and never called me back.

I can’t fault the service or the engineers report, but, I just wished they would answer the phone when you call.

Realised latish Friday afternoon when I was out air con was hot rather than cold, drove straight to garage, Raj tested air con, he agreed it wasn’t working. He said I’d have to book car in. I was dismayed, told him I was due in Manchester following day for a special 80th birthday party. He then suggested I take car in 8am following day, (Saturday morning,) to see if it could be repaired reasonably quickly, it was, faulty valves apparently, two hours later I was on the road again. I was so grateful to Raj for rescuing a very difficult situation for me.

City gate Slough very scummy, con artist central!! Don't buy from here... False Advertising scum save you money. The west London branch is so much better just go there.

City gate at Chalfont VW were excellent in all regards, even to the point of Pointing Out certain Procedures that my Car needed which Ruislip VW had not. Very impressed, might I also add replacement cars are available if my car is in workshop. Thank you!

Attention from used car manager was excellent followed by superb service and attention from engineer Hugh. Outstanding all round.

Laura in service department is always helpful and friendly. This occasion she assisted me dealing with extending my service plan. Excellent customer service. Thank you.

I had an appointment at Citygate Watford to investigate a yellow light sign. My advisor was Raj. He greeted me, explained how long the car would be in the workshop, took me to my courtesy car, advised when he would give me a call. I had courtesy, respect, efficiency and service with a smile.

VW drivers for decades and West London based for the last three, Citigate (and its former self) has been our go-to service, MOT, reseller and source of help and advice throughout. Whilst an updated and thoroughly efficient 'machine' in 2026, every engagement has always been - and remains - personable, with just the right amount of contact and a customer-first ethic. Highly recommended.

Charlotte was excellent they gave me a room to do my work whilst waiting for my car. Excellent customer service.

Absolutely awful services. It seems there is no one behind the phone for booking repairs. I have been trying for days and all I get is a message.
I will never buy anything from Citygate / Seat again.
Furthermore, when it is time to sell an insurance on painting I was told is was an easyJet thing to do. Well, this is the complete opposite of my experience. I have been trying to get things done since April and so far have not managed. The requirements are not explicit: you have to take a picture of the car CLEAN,DRY, without REFLECTION from a distance of 1.5 metre (which I do have have), to be able to hold a ruler near the damage and take a picture at the same time with no reflection. This may be easy for some people but it is not for me. Once approved, it is expected that the work will be done on your home and for that you must have a clearance of 3 metres which again I do not have.
It is awful!

The kind and calm way that Tom dealt with me restored my confidence.
I couldn't understand why vw had to take so long to get a response from Motability before dealing with the issue that they themselves informed me about and made the booking

The whole process was very easy, from booking the date and all the way to getting the car after the check. The staff were very helpful, friendly and professional. Great service overall. Thank you