Die Qualität ist erstaunlich gut, vor allem dafür dass vieles oft im Sale ist. Mit H&M oder C&A kann Ciciful problemlos mithalten. Ein Angebot für den europäischen Markt ist verfügbar, was Liefer... Leggi di più
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Überteuerter Müll. Wish/Temu Qualität, nur teurer. Das Material ist sogar noch billiger als angegeben. Fühlt sich nach Regenjacke an. Die Bilder zeigen nicht den tatsächlichen Artikel, der abgebildet... Leggi di più
L'azienda ha risposto
Incorrect sizing sent and thy they only credited the paid ammo in removing dollars of discounts from a previous return. Never use them the material is cheap, and sizing is way off from what is exp... Leggi di più
L'azienda ha risposto
I ordered and confirmed these pants, then got a response that they were sold out and offered another color, that was also confirmed and then I get a 3rd email saying these are sold out. You need to... Leggi di più
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Welcome to Ciciful. We are proud to offer a wide selection of unique and custom-designed clothing that caters to the diverse needs of LGBTQ+ community.
Informazioni di contatto
2,3
Scarso
285 recensioni
Nessuna traccia di inviti alla recensione precedenti
Questa azienda non ha mandato inviti ai suoi clienti, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 48 ore
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Le persone hanno visualizzato anche
Horrible Horrible Horrible Quality and…
Horrible Horrible Horrible Quality and the company will not return your full amount. The items do not look like the pictures. I just experienced this, please do not order from this site. Spend $100 some place else. You will be disappointed.
5 maggio 2024
Non scritta su invito
Risposta di Ciciful
Hello,
We apologize that the item fell short of your expectations. We take customer feedback seriously and will take note of your review to the relevant team to make progress. Please rest assured that orders are returnable and refundable -- you can reach out to us at support@ciciful.com to sort it out. If you don't like the support team's solution, you can forward your order to complaint@ciciful.com to address the issue.
Additionally, the partial refund offer presented to you as an alternative to returning the items was not meant to cause any confusion or frustration. It was simply an option we provided to accommodate different customer preferences. We do also offer full refunds after customers return the product.
For your convenience, we have used complaint@ciciful.com to send you an email to follow up on this matter. Please check your inbox. We hope to hear from you and that this issue is resolved ASAP.
Best wishes,
Ciciful Customer Complaint Team
complaint@ciciful.com
Good quality and worth the wait!
I think people tend to write reviews if they've either had a particularly good or bad service, so I just wanted to give my honest review, and generally I'm very impressed! I purchased a two piece item, one part was in stock and the other wasn't but was shipped 5 days later separately. It would be good to see stock levels, but at the moment they don't seem to have that functionality. It does take a while to deliver to the UK, but really this can be overlooked if you give yourself enough time because the product is excellent. They items I brought were surprisingly good quality for the price and I'd shop with Ciciful again.
1 maggio 2024
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Article top et conforme à l offre
Article top et conforme à l offre ! Livraison rapide
30 aprile 2024
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cheap knock off marked up
The item I received did not look like the picture, for an item that cost me 80 dollars I could have gotten for similar quality for 10 dollars off of AliExpress. The material was not denim, the cut was shapeless. A cheap knock off of another product marked up
29 aprile 2024
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Risposta di Ciciful
Hello,
We apologize that the item fell short of your expectations. We take customer feedback seriously and will take note of your review to the relevant team to make progress. Please rest assured that orders are returnable and refundable -- you can reach out to us at support@ciciful.com to sort it out.
For your convenience, we have used complaint@ciciful.com to send you an email to follow up on this matter. Please check your inbox. We hope to hear from you and that this issue is resolved ASAP.
Kind regards,
Ciciful Customer Complaint Team
complaint@ciciful.com
It’s is a hit and miss kind of a place
It’s is a hit and miss kind of a place. Sometimes you order and it’s better than expect but sometimes it’s not very good.
It’s takes time to arrive but I can’t find such unique clothing anywhere else in uk for some reason. So I’m more than happy to take a gamble now and then and hope that what I ordered will look great on me haha. Just be careful with the sizes.
But they should think about getting a shop on ASOS !
23 aprile 2024
Non scritta su invito
Merchandise always arrives promptly and…
Merchandise always arrives promptly and looks exactly as advertised on the website. The fits are always great too!
25 aprile 2024
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Ordered from them over 9 days ago no…
Ordered from them over 9 days ago no order confirmation. No eta.did I get ripped off
12 aprile 2024
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Risposta di Ciciful
Hi
We are deeply sorry for any inconvenience caused by the delay in shipping. Rest assured that we are taking care of your orders.
Should you have awaited your order for a while without any update, please do not hesitate to contact our customer service team at the address provided below to inquire about its shipping time. We will be responding as soon as we can.
Kind regards,
Ciciful Customer Complaint Team
complaint@ciciful.com
I only made myorder a day or 2 ago..
I only made my.order a day or 2 ago... never received any order number or receipt.. so if the order doesnt come then they can justify not sending it because they failed to provide anything! I hope all goes well with this because i didnt just want to waste $100 for absolutely nothing!
18 aprile 2024
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Risposta di Ciciful
Hello,
We tried to identify your order ID via your username here to look into and take care of the issue but failed. Therefore could you please provide us with your order details, such as the order number and the email address used for the purchase? Or may we request you to email us at the email address below? This will assist us in locating your specific order and initiating the necessary steps to resolve this issue.
Thanks.
Ciciful Customer Complaint Team
complaint@ciciful.com
Completely different item.
Ordered an item in January and finally received today 18/04. The item I have received is completely different to what I ordered. It does even come close to resembling my purchased item. I originally asked for a refund in February as the item was not going to arrive in time and they make it extremely painful to get your money back. Absolute useless site and would never purchase here again.
18 aprile 2024
Non scritta su invito
Risposta di Ciciful
Hello,
We are sorry that the item fell short of your expectations. We take customer feedback seriously and will take note of your review to the relevant team to make progress. Please rest assured that orders are returnable and refundable -- you can reach out to us at support@ciciful.com to sort it out.
For your convenience, we have used complaint@ciciful.com to send you an email to follow up on this matter. Please check your inbox. We hope to hear from you and that this issue is resolved ASAP.
Best wishes,
Ciciful Customer Complaint Team
complaint@ciciful.com
Absolutely DISGUSTING company.
Absolutely DISGUSTING company.
The underwear I purchased were USED already, and had been washed and dried with tags removed.
Support refuse to refund.
Avoid this filthy scam website.
16 aprile 2024
Non scritta su invito
Risposta di Ciciful
Update:
Please note that according to our return policy, used items can't be returned. The product you return needs to be in original and intact condition. Items should be put in the original bags that have the product codes.
Hello,
We tried to identify your order ID via your username here to look into and take care of the issue but failed. Therefore could you please provide us with your order details, such as the order number and the email address used for the purchase? Or may we request you to email us at the email address below? This will assist us in locating your specific order and initiating the necessary steps to resolve this issue.
Thanks.
Ciciful Customer Complaint Team
complaint@ciciful.com
Long delivery times, wrong products
Ordered 12 items on the 1st of February and the order today is still not complete (12.04.). Two Months and 11 Days and still not all Items arrived. Worst of all, two of the Products are completely different Products. I dont want to wait another couple months to receive the Products that I paid for!
1 febbraio 2024
Non scritta su invito
Risposta di Ciciful
Hi
We are sorry for any inconvenience caused by the delay in shipping.
Should you have awaited your order for a while without any update, please check if your order is a pre-order via the item title first, then contact our customer service team at the address provided below to inquire about its shipping time. We will be responding as soon as we can.
We tried to identify your order ID via your username here to look into and take care of the issue but failed. Therefore could you please provide us with your order details, such as the order number and the email address used for the purchase? Or may we request you to email us at the email address below? This will assist us in locating your specific order and initiating the necessary steps to resolve this issue.
Thanks.
Ciciful Customer Complaint Team
complaint@ciciful.com
Ripping of designs from smaller lgbtq…
Ripping of designs from smaller lgbtq designers and stealing their photos.
EDIT: As per requested here are some of the sku codes from your product pages containing images from my website, that I own, with my products.
SKU: K563640834075996160
SKU: K567169810287714304
SKU: K563636716443607040
SKU: K563640834017275904
SKU: K564642270469378048
SKU: K576233877379174400
SKU: K565360309302939648
SKU: K564642789314318336
SKU: K563639617274286080
SKU: K580229922119483392
SKU: K577320211582681088
9 aprile 2024
Non scritta su invito
Risposta di Ciciful
Hi
Thank you for bringing this matter to our attention.
The products and images displayed on our website are provided by our supplier. As an honest seller, we value and respect all intellectual property rights. We were wondering if you could email us to provide a picture of the product you are talking about. This will help us locate the SKU quicker and initiate the necessary steps to resolve this problem ASAP. We can be contacted at the email below. We look forward to hearing back from you.
Thank you in advance.
Best Regards,
Ciciful Customer Complaint Team
complaint@ciciful.com
Excellent product
Excellent product. Fits well. Shipping was delayed but CICIFUL reached out to me about that and offered refund, different item, or waiting on product.
8 aprile 2024
Non scritta su invito
Mauvaise Qualité (produit et service)
Je ne vous recommande pas d’acheter sur ce site. Les photos ne représentent pas la réalité des produits.
Les tailles des produits ne sont pas dans les standards français (taille S = taille L)
Produits sont de très mauvaises qualité (confection et tissu)
Tout vient de Chine
Il est indiqué « Easy return », il n’en est rien… les frais de retour sont à la charge de l’acheteur et le retour se fait à NY (minimum 50€ depuis la France)
1 marzo 2024
Non scritta su invito
Risposta di Ciciful
Dear customer,
We apologize for the inconvenience caused by the return process. Regarding the return policy, we do require returns for a full refund to be shipped back to us at the customer's expense. However, we do offer a partial refund for certain situations where returning the product may not be possible or practical. And we also offered compensation for your return charge.
Thank you for your feedback. We take customer feedback seriously and will take note of your review to the relevant team to make progress. If you have any further questions or concerns, please don't hesitate to reach out to us.
Best regards,
Ciciful Customer Complaint Team
complaint@ciciful.com
Citiful has nice things but they have a…
Citiful has nice things but they have a horribly annoying habit of advertising and selling items on their website that aren’t readily available to be shipped out. It’s happened to me twice. The first time , I will take on the chin because I didn’t see “pre-order” in the fine print. The 2nd time I looked and that disclosure wasn’t there and my shipment was STILL partially shipped. They are quick to take your money but slow to produce the goods. This will most definitely be my very last time ordering g from this company and I urge ppl to take caution. It could be WHENEVER before you get your items
🗣️STOP PUTTING STUFF ON YOUR WEBSITE FOR SALE WHEN IT IS NOT READY TO BE SOLD!!!!!!!!!!!!!! Scammers
28 marzo 2024
Non scritta su invito
Risposta di Ciciful
Hello,
We tried to identify your order ID via your username here to look into and take care of the issue but no order matched your info. Therefore could you please provide us with your order details, such as the order number and the email address used for the purchase? Or may we request you to email us at the email address below? This will assist us in locating your specific order and initiating the necessary steps to resolve this issue.
Thanks.
Ciciful Customer Complaint Team
complaint@ciciful.com
Unique styles!
Unique styles!! Excited to rock these fits at Burning Man and beyond. Terrific customer service.
21 marzo 2024
Non scritta su invito
I saw a front pic of an item
I saw a front pic of an item, I asked them and 'support' said to be a brief. After waiting +30 days (I was told 'the item was new'), I received an item completely different: it seemed to be made of rubbish bags rather than neoprene, it was supposed to be adjustable (it is not), one suspender was longer than the other one. On top, they did not want to provide info about how to return the item.
Your response tries to put the situation on me (”expectations”). Customer service said lies about the item. My expectation was that the item would look like the picture, and it looked like made out of rubbish bags. I wasted time and money…so do not dare to say “expectations were met”…you guys lie to sell your products
17 marzo 2024
Non scritta su invito
Risposta di Ciciful
Dear Nestor,
We are sorry that the item fell short of your expectations. We take customer feedback seriously and will take note of your review to the relevant team to make progress.
It is verified that the CS representative already offered you the return info. Kindly check your inbox. feel free to contact us at the address below.
Faithfully,
Ciciful Customer Complaint Team
complaint@ciciful.com
Awful quality and customer service
10 febbraio 2024
Non scritta su invito
Risposta di Ciciful
Hello Patricio Munoz,
When I tried to locate your order via your name "Patricio Munoz" there was only one result. But the result was another "Patricio Munoz" from Australia whose order was canceled already.
Therefore could you please provide us with your order details, such as the order number and the email address used for the purchase? Or may we request you to email us at the email address below? This will assist us in locating your specific order and initiating the necessary steps to resolve this issue.
Thanks.
Ciciful Customer Complaint Team
complaint@ciciful.com
May not get order number
Placed large order, no confirmation email or order number. So upset, such BS I spent a lot of time on the site I was genuinely excited to get them
UPDATE: their support team reached out and helped and I’m very happy with the products I purchased. If they get their ordering system communication fixed I’ll be a repeat customer for sure.
10 marzo 2024
Non scritta su invito
Risposta di Ciciful
Dear Tessa Mueller,
Your order was shipped in part on 3/10/2024 and the confirmation email was emailed to you on the same day as well.
Tracking number: YH24031000101SZ
Tracking site: https://t.17track.net/en#nums=YH24031000101SZ
We would appreciate it if you could contact us to inquire about your order first before making a conclusion of a scam.
For your convenience, we have used complaint@ciciful.com to send you an email to offer more updates.
If you have any follow-up queries, please feel free to contact us at the address below.
Ciciful Customer Complaint Team
complaint@ciciful.com
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