Die Qualität ist erstaunlich gut, vor allem dafür dass vieles oft im Sale ist. Mit H&M oder C&A kann Ciciful problemlos mithalten. Ein Angebot für den europäischen Markt ist verfügbar, was Liefer... Leggi di più
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Überteuerter Müll. Wish/Temu Qualität, nur teurer. Das Material ist sogar noch billiger als angegeben. Fühlt sich nach Regenjacke an. Die Bilder zeigen nicht den tatsächlichen Artikel, der abgebildet... Leggi di più
L'azienda ha risposto
Incorrect sizing sent and thy they only credited the paid ammo in removing dollars of discounts from a previous return. Never use them the material is cheap, and sizing is way off from what is exp... Leggi di più
L'azienda ha risposto
I ordered and confirmed these pants, then got a response that they were sold out and offered another color, that was also confirmed and then I get a 3rd email saying these are sold out. You need to... Leggi di più
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Dettagli dell'azienda
Scritti dall'azienda
Welcome to Ciciful. We are proud to offer a wide selection of unique and custom-designed clothing that caters to the diverse needs of LGBTQ+ community.
Informazioni di contatto
2,3
Scarso
285 recensioni
Nessuna traccia di inviti alla recensione precedenti
Questa azienda non ha mandato inviti ai suoi clienti, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 48 ore
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Le persone hanno visualizzato anche
I made an order about a month ago and I…
I made an order about a month ago and I still don’t get anything. At this point, I’m not even sure if I’m going to get this order. I’m mad at myself for not reading the reviews first.
19 settembre 2024
Non scritta su invito
Risposta di Ciciful
Dear Carlos Duran,
We deeply apologize for the inconvenience caused by the shipment that apparently fell short of your expectation.
Upon inspection, we found that the parcel of your order had been shipped. We have sent you more details via complaint@ciciful.com. Kindly check your inbox.
We encourage you to get in touch with our dedicated customer service department to address your concerns. We will be responding in one business day.
We appreciate your patience and understanding regarding this matter. If you have any further questions or concerns, please don't hesitate to reach out to us.
Best regards,
The Ciciful Customer Complaint Team
complaint@ciciful.com
Absolute rip off
Absolute rip off. Bad quality. I ordered extra large and I don't think it would even fit a child. Only got partial refund. If I posted it back to them I would get a full refund. £31.00 to send back. I think not
5 settembre 2024
Non scritta su invito
Risposta di Ciciful
Dear David Lloyd,
We are deeply sorry to hear about your disappointing experience with our product and the service you've received. It's clear that we have not met your expectations, and for that, we sincerely apologize.
We understand your frustration with the sizing issue and the quality of the item you received. It's important to us that our garments fit as advertised and meet our quality standards. We regret that this was not the case with your recent purchase.
We encourage you to make your order escalate to our customer complaint team to sort it out should you feel dissatisfied with the support team's solution.
For your convenience, we have used complaint@ciciful.com to send you an email to follow up on this matter. Please check your inbox. We hope to hear from you and that this issue is resolved ASAP.
Best regards,
The Ciciful Customer Complaint Team
complaint@ciciful.com
Good selection of cheap rave/ party clothes
I don’t know what’s with the negative reviews maybe I got lucky. I bought some body suits to wear to raves and they fit well, super sexy! Only thing is that I ordered a mesh shirt which took 3 weeks longer to arrive and when it got here it was some long sleeve shirt with flowers. They answered immediately offered to let me keep it and gave a coupon code for that amount and a bit more for the trouble. Full refund wasn’t an option unfortunately. Fair enough as it’s annoying to ship back I guess. I even lost the coupon code and asked for it 2 months later and they gave me another. I will definitely order from them again.
12 giugno 2024
Non scritta su invito
Risposta di Ciciful
Dear Larissa R,
We're absolutely thrilled to hear such positive feedback! Knowing that our selection served up the perfect blend of style and affordability for your rave wardrobe makes our day. It warms our hearts to learn the bodysuits hit the mark—super stylish indeed!
Although disappointed to hear about the mix-up with your mesh shirt order, we appreciate your patience and understanding throughout the process. It's essential that every piece arrives exactly as envisioned, so thank you for sharing your experience. Glad our team could offer a satisfactory resolution with the coupon code, despite the initial hiccup.
Your loyalty is deeply valued—we can't wait to see what looks you'll rock next from our collection. Rest assured, we continuously work towards enhancing accuracy and efficiency, ensuring every order meets your high standards.
Looking forward to styling your future adventures!
Ciciful Team
Haven't received items that I ordered…
Haven't received items that I ordered on 9/12/24. I've been tracking the shipment which says it's been at the dock since 9/28....its now 10/3. I ordered early so that it would be here for my trip on 9/12. It should not take a month to get 2 pieces. I feel like I've been scammed and I'm going to call my bank at this point.
3 ottobre 2024
Non scritta su invito
Risposta di Ciciful
Dear Dre,
We genuinely apologize for the inconvenience you've experienced regarding your delayed delivery. It's disheartening to hear that your package, ordered on 9/12/24 for an intended trip, has not arrived as anticipated. To facilitate an expedient resolution, kindly furnish us with your order details.
We understand the frustration this delay has caused and want to assure you that ensuring your satisfaction is our top priority. Should you have any further concerns or require additional assistance, please do not hesitate to reach out. We value your patience and understanding in this matter.
Best regards,
The Ciciful Customer Complaint Team
complaint@ciciful.com
Avoid, Scam
I would recommend avoiding this website. They sent met items that were bad knock offs of what I ordered. Totally unwearable, did not match the photos. When I complained they gave me the run around and offered me a 25% refund.
They're hoping that we'll be to lazy to actually return the items (you pay for shipping back). Its a total 100% scam.
4 settembre 2024
Non scritta su invito
Risposta di Ciciful
Hello,
We sincerely apologize for any inconvenience caused.
We tried to identify your order ID via your username here to look into and take care of the issue but failed. Therefore could you please provide us with your order details, such as the order number and the email address used for the purchase? Or may we request you to email us at the email address below? This will assist us in locating your specific order and initiating the necessary steps to resolve this issue.
Thanks in advance.
The Ciciful Customer Complaint Team
complaint@ciciful.com
I placed an order two weeks ago and I…
I placed an order two weeks ago and I have checked plenty of times and my order still says awaiting shipment. It has been 15 days and I’m still waiting shipment. That’s crazy. I have sent many emails to get a refund, but no one has helped me yet. I was told this site was a scam and I’m starting to believe it to be so.
15 settembre 2024
Non scritta su invito
Risposta di Ciciful
Hello,
We sincerely apologize for any inconvenience caused. We tried to identify your order ID via your username here to look into and take care of the issue but failed. Therefore could you please provide us with your order details, such as the order number and the email address used for the purchase? Or may we request you to email us at the email address below? This will assist us in locating your specific order and initiating the necessary steps to resolve this issue.
Thanks in advance.
The Ciciful Customer Complaint Team
complaint@ciciful.com
It’s a scam
It’s a scam, I haven’t received my order yet. It’s been 5 days and it’s says it’s on the delivery center but I haven’t received yet and I need my package for an event and nobody gave information or help me. I’m so frustrated.
12 settembre 2024
Non scritta su invito
Risposta di Ciciful
Hello,
We have shipped your order on 9/4 and the parcel was almost delivered on 9/17. But the delivery failed due to a problem with the address you filled. It says: Invalid Address. We have used complaint@ciciful.com to send you more shipping details. Please contact the post office to receive your parce.
Additionally, our customer service department is always available to be gotten in touch with via emails and live chats. Emails include support@ciciful.com and complaint@ciciful.com. Live chats include Facebook and Instagram chats.
If you have any further questions or concerns regardxing your order, please don't hesitate to reach out to us.
Best regards,
The Ciciful Customer Complaint Team
complaint@ciciful.com
Will definitely be back for more looks
Great variety of designs and looks. Not everything is 100% perfect, but the ones that are, are fantastic. And for the things that aren’t, there is a straightforward (if unusual) returns process, even though you have to pay your own return shipping. I kept 50% of my purchases, and what I kept I love, and will wear again and again.
27 agosto 2024
Non scritta su invito
Risposta di Ciciful
Dear Eugene,
We are delighted to hear that you enjoyed the variety of designs we offer and that you found the pieces you loved to be fantastic! It's our goal to provide a wide selection to suit different tastes, and we're thrilled that you discovered items you'll treasure and wear repeatedly.
We appreciate your feedback regarding our returns process and are glad that, despite its peculiarity, you found it straightforward. We're always looking for ways to improve, and your comments will help us in that endeavor.
We look forward to your return and are excited to see you explore more of our collections. Thank you for choosing us and for taking the time to share your experience. Your satisfaction means the world to us!
Warmest regards,
complaint@ciciful.com
I love the fabric
I love the fabric, and the designs. Everywhere I go with a ciciful clothes, people look at me. Sometimes people ask, where did I got the combinations. I'll continue buying clothes from here.
And if I have an issue, customer services and support, always respond in a timely matter.
3 settembre 2024
Non scritta su invito
Risposta di Ciciful
Dear Antonio,
We're thrilled to hear you love our fabric and designs! It's fantastic that our clothes make you stand out and spark conversations. Rest assured, our customer service is always here to help quickly whenever you need.
Thanks for your loyalty and kind words. We can't wait to serve you again!
Best,
The Ciciful Team
Very helpful & timely in responding
Very helpful & timely in responding. Grateful for the customer service provided
13 settembre 2024
Non scritta su invito
Glad I checked
Glad I checked. Thanks trustpiliot! Was just about to order something.
16 settembre 2024
Non scritta su invito
Risposta di Ciciful
Dear Lance,
We sincerely apologize for any concerns you may have encountered.
We understand that online reviews play a significant role in your decision-making process. We have taken note of your concerns and want to offer a few points that might help reconsider your decision:
1. Customer Feedback: While negative reviews exist, we also receive positive feedback from satisfied customers. We take all feedback seriously and continuously work to enhance our offerings based on customer experiences.
2. Quality Assurance: Our products undergo a quality control measures to ensure they meet the standards. We stand by the quality of our products and offer a 30-day return policy to address any concerns.
3. Prompt Support: Our customer service team is here to assist you with any issues or questions you may have. We respond to customers' letters within 24 hours at the latest.
4. Compensation: We'd like to offer you a $10 gift card on your purchase as a token of our appreciation for your trust. You can try the one that you liked the most with this offer.
We genuinely value your business and hope you'll reconsider your order.
Warm regards,
The Ciciful Customer Complaint Team
complaint@ciciful.com
Deceitful advertising
Ended up not even ordering from them because this was so frustrating. Saw an add for "10 items for $39". Was excited, clicked on the ad and it brought up a list of items, most of which looked great, but no prices listed, and the only linkw as to continue to their website. So I did, and discovered that it was specifically a 10 item mystery box, so I read the description of the mystery box, and it's leotards only! No leotards were shown in the ad, or the list of products clicking on the ad brought up. Not gonna trust them to send quality products if they have to use deception to get orders
26 agosto 2024
Non scritta su invito
Risposta di Ciciful
Dear Trace Lundell,
We apologize for any concerns caused. As per the description of the Ciciful Mystery Box,
link: https://www.ciciful.com/products/ciciful-mystery-box-7vay?cfb=28f361c0-6d1e-4a76-b931-8ae0234c5735&ifb=28f361c0-6d1e-4a76-b931-8ae0234c5735&scm=search.v39.672.102.103.104&score=1&ssp=&spm=..index.header_1.1
the syles in the box include bodysuits, tops, outerwear, dresses, bottoms, accessories, sets, underwear and jumpsuits in regular sizes. And the 10 pieces are a random selection of styles and are all different products.
We would like to clarify that there's no deceptive descriptions there. You can copy and paste the link to verify it by yourself.
As a token of apolofy for the concerns caused, we'd like to offer you some kind of compensation. We await your email in the Trustpilot background so that we can get in touch with you to address this problem.
If you have any follow-up queries, please feel free to contact us at the address below.
Kind regards,
The Ciciful Customer Complaint Team
complaint@ciciful.com
I love the chic and practical design of…
I love the chic and practical design of this romper. I’m satisfied and it’s a great wardrobe addition.
26 agosto 2024
Not a great experience. Felt like I was scammed.
Placed an order and 2 of the items I purchased weren’t available so they just sent me random pieces without notifying me and there were items I would never wear. Tried to pick other items and it was just a hassle as those weren’t available either. Didn’t offer to refund my money. I gave up and will donate the wrong items and be out the money I paid. The items that weren’t available from the original purchase still show available on the website. Not worth the hassle.
16 agosto 2024
Non scritta su invito
Risposta di Ciciful
Dear Mark Sandgren,
We are truly sorry to learn about the frustration and inconvenience you've experienced with your recent order. It is absolutely not our intention to mislead or cause any customer to feel as though they've been mistreated. Your feedback has been taken very seriously, and I want to personally assure you that we are investigating this matter thoroughly.
We would like to make this right. I understand you've already decided to donate the items you did not order, but we would like to offer you some compensation to address your concerns.
Once again, please accept our sincere apologies for the inconvenience and frustration you've experienced. We value you as a customer and are committed to resolving this issue to your satisfaction.
Sincerely,
The Ciciful Customer Complaint Team
complaint@ciciful.com
It’s definitely beautiful wonderful fashions.
It’s definitely a perfect website for me to buy for men and women of LGBTQ 🏳️🌈 COMMUNITY OF FASHIONS WEBSITES.
22 agosto 2024
Non scritta su invito
My stupid mistake
I recently bought two items from the website and begin to worry where the items were after a month and came to realize they were shipped to an old location, however, through the support team I was able to resolve my issue.
26 luglio 2024
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Ordered a mystery box for around forty…
Ordered a mystery box for around forty pounds with delivery. It arrived today and I am pleased with the contents. There are things that I wouldn't have picked for myself but definitely would wear now that I have them.
The only recommendation is that you should probably size up for the clothes to fit properly especially if they are pants or shirts
21 agosto 2024
Non scritta su invito
Do not buy from Ciciful
Do not buy from Ciciful, consider this a warning. I decided to purchase from the company to support representation and because I believed in their content. What I received were two items from China, pure trash; they don't produce anything themselves. They just resell stuff from Chinese websites. The pants that arrived had nothing to do with the picture on the website—the stitching was different, and the structure was off. It was something that could go straight to the trash. The other item they sent was the wrong size and also of terrible quality. I tried to get a refund. Since July 18th, I've been requesting one. They have no return system at all; they tell you to send the item to New York, even though they buy from China. You have to pay high shipping costs (at your own expense), and even after shipping, photographing the package, and providing pictures of the receipts, you still have to wait. It's one absurdity after another. This is the worst company I've ever dealt with in my life. Honestly, it's beyond bad at this point—they should be investigated by commercial regulatory agencies and the police.
Edit: 1. Even after photographing and showing that they were advertising one thing and selling another, they kept the photos on the website. They KNOW they're deceiving people and continue with the error. Absolutely no respect for the buyer.
2. The positive reviews posted here (from US) are certainly bought and faked by the company itself. This business doesn’t deserve even 1 star.
21 agosto 2024
Non scritta su invito
Risposta di Ciciful
Dear Marcelo Callegaro,
We apologize for your negative experience with our service. We understand that you have experienced some issues during the purchase and return process, and we apologize for the inconvenience and frustration you have experienced.
We assure you that we take your concerns seriously and are committed to addressing them. We understand that the item you received does not match the description or image on our website. This is unacceptable and we are sorry that the product you received did not meet your expectations.
We also apologize for any difficulties you may have experienced during the return process. We understand that you have been requesting a refund since July 18 and regret that we have not been able to resolve the issue to your satisfaction. We are committed to improving our returns system to ensure it is efficient and fair for our customers.
To address your concerns, we are willing to provide a full refund for your returned items. We understand that you have provided us with the receipt and the picture of the package, and we will process the refund as soon as possible.
Regarding the issue of advertising and product mismatch, we are taking steps to ensure that our website accurately reflects the products we sell. We understand that this caused confusion and frustration, and we are committed to improving our procedures to prevent this from happening again. In addition, we understand your concerns about the veracity of our comments. We assure you that we do not engage in fake or paid reviews.
Once again, we apologize for any inconvenience and frustration you may have experienced. We have sent you a letter on complaint@ciciful.com, please check.
Best regards,
The Ciciful Customer Complaint Team
complaint@ciciful.com
Just don’t!
I was skeptical about this company but decided to give it a shot.
Ordered a shirt that looks really good in the photos. However the reality is very different. I would say the quality is about the same as I expected, garbage, the neck is way out of proportion to the rest the cuffs are oversized and poorly fitted, the feel is cheap and so very different from the photos.
On the plus side I also ordered a mystery pack, of 10 items. Even though they too are all garbage. It was worth it just for the comedy value of trying the items on.
Not even going to bother trying to return or get a refund. All heading to the trash.
20 agosto 2024
Non scritta su invito
Risposta di Ciciful
Hello,
Regarding your recent purchase, we'd like to address the issues you've raised. To properly assist you, could you provide us with your order details? This will enable us to review your transaction and take the necessary steps.
Additionally, your comments about the mystery pack we appreciate your candid feedback and will use it to improve our product offerings.
Please share your order information so we can proceed.
complaint@ciciful.com
Best regards,
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