Die Qualität ist erstaunlich gut, vor allem dafür dass vieles oft im Sale ist. Mit H&M oder C&A kann Ciciful problemlos mithalten. Ein Angebot für den europäischen Markt ist verfügbar, was Liefer... Leggi di più
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Überteuerter Müll. Wish/Temu Qualität, nur teurer. Das Material ist sogar noch billiger als angegeben. Fühlt sich nach Regenjacke an. Die Bilder zeigen nicht den tatsächlichen Artikel, der abgebildet... Leggi di più
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Incorrect sizing sent and thy they only credited the paid ammo in removing dollars of discounts from a previous return. Never use them the material is cheap, and sizing is way off from what is exp... Leggi di più
L'azienda ha risposto
I ordered and confirmed these pants, then got a response that they were sold out and offered another color, that was also confirmed and then I get a 3rd email saying these are sold out. You need to... Leggi di più
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Welcome to Ciciful. We are proud to offer a wide selection of unique and custom-designed clothing that caters to the diverse needs of LGBTQ+ community.
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285 recensioni
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Solitamente risponde entro 48 ore
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Received overalls- looked nothing like…
Received overalls- looked nothing like he photo. Ordered a 2XL and the length was for someone very short. Refund process was awful and time consuming. Eventually was sent a refund form (had to send photos of the outfit). Cost $50 AUD to post a $80 AUD outfit. No contact for months- I sent and email and they said they’ll refund but no refund yet. DONT BUY ANYTHING.
14 agosto 2024
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Risposta di Ciciful
Dear Jimmy Gunn,
We are sorry for the disappointment you experienced during the purchase process. It is unacceptable that the overalls you received did not match the photos and had size issues. In addition, we apologize for the horrible and time-consuming refund process you had to endure.
We understand your frustration with the shipping cost of the return and the lack of refund after communication with us. We've emailed you to follow up on this and make sure your refund is processed as soon as possible. Please check your inbox for this important email.
We take full responsibility for these errors and are committed to improving our processes to prevent such issues from occurring in the future. We value your feedback and hope you will consider giving us another chance to better serve you.
Best regards,
The Ciciful Customer Complaint Team
complaint@ciciful.com
No refunds if the clothes don't fit
No refunds if the clothes don't fit. Be warned..credit only.
I ordered two XL items and got one medium and one large, at most. Their T&Cs say the customer pays to return items unless they're defective and only receives a credit note, not a refund, so their response below was a surprise.
UPDATE 25/11
The best they would do is pay half the return cost. People shouldn't have to pay to return randomly sized items that aren't the size advertised. Now you know.
15 novembre 2024
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Risposta di Ciciful
Hello,
We apologize that the item's fit and the return policy fell short of your expectations. We take customer feedback seriously and will forward your review to the corresponding team to verify and make progress. Please rest assured that orders are returnable and refundable -- you can escalate the matter to complaint@ciciful.com to sort it out if you don't like the support team's solution.
Could you please provide us with your order details, such as the order number and the email address used for the purchase? Or may we request you to email us at the email address below? This will assist us in locating your specific order and initiating the necessary steps to resolve this issue.
Thanks in advance.
The Ciciful Customer Complaint Team
complaint@ciciful.com
10/10 service
Incredibly happy with Ciciful's service and the quality of the clothes. I will keep buying and I highly recommend!
1 novembre 2024
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OUTFITS MUY CHULOS
Suelo comprar la mayoria de los outfits para fiestas y festivales aquí. No vas a encontrar nadie vestido como tú. Los pedidos normalmente toman unos 10 dias en llegar. Nunca hemos tenido problema con las tallas, se ajustan bien a la tabla de medidas. Siempre tienen ofertas, además con el código RD15 hacen descuento añadido.
7 novembre 2024
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Overall good
They did not have everything that I ordered in stock but they are processing the refund for me now. The other items were nice though (seem to run bigger which I was surprised about)
28 ottobre 2024
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I placed an order on September 9th and…
I placed an order on September 9th and after a month of waiting I complained and the gave me $10 off my next order. Why didn’t they just give me $10 off that order? Because they wanted me to order again, which I mistakenly did! My first order didn’t arrive till November 5th! Almost 2 months is totally unacceptable for a company that is a mail order company. My second order has been sitting in processing for 5 days with no movement! The customer service is responsive but does not understand that who they choose to use for their shipping is their responsibility! They have chosen this shipping partner and to save a dollar or 2 they are using a substandard partner which does reflect on them. This is the second time I have order from them and it has NOT changed! They obviously do not care about their customers and I will not give them another chance! As others have stated the quality is subpar but the items are not something I plan to wear regularly so fit my needs. Like most online photos the products look similar but not nearly as nice in actuality.
The online Shipping information says:
Flat Rate Shipping: 15-30 business days
This is obviously not true or honest. And if you can not meet that then you have not met your agreed on expectations. The current status shows that it has not moved in 5 days and is totally unacceptable! And an explanation that putting the blame on someone that you have selected to service your commitments is not acceptable when you continue to use their services!
8 settembre 2024
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Risposta di Ciciful
Dear John Light,
Please accept our sincere apology for any frustration you might experience.
Regarding the delay in delivery, we want to assure you that it's not a reflection of our usual standards. Due to unforeseen circumstances involving logistics and USPS operations, the shipment has faced unexpected delays. We acknowledge that this isn't an excuse but an explanation for why your order hasn't arrived as promptly as it should have.
It is verified that the parcel of your new order has been shipped. Once the USPS receives it, they will deliver it to you soon. We appreciate your patience and understanding regarding this matter. If you have any further questions or concerns, please don't hesitate to get in touch with us at the address below.
Best regards,
The Ciciful Customer Complaint Team
complaint@ciciful.com
Never received the item and asked for a…
Never received the item and asked for a return and they just told me to “wait patiently for the item” WTF
29 ottobre 2024
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Risposta di Ciciful
Dear Victor,
Please accept our sincere apology for any frustration you might experience with the delay in shipping. Your feedback will be documented and shared with the corresponding team to verify and make progress.
We understand your desire to get a refund. But to get a refund, a customer can either request to cancel it before shipping or return it after receipt. Hence in such a window of shipping, our support is unable to operate a refund as you requested.
Your order has been shipped and both our support team and the customer complaint team have sent you the shipping details. If you have any follow-up questions, please feel free to contact us at the address provided. We are here to help.
Best regards,
The Ciciful Customer Complaint Team
complaint@ciciful.com
I never received the item
I never received the item. Courier they used dropped it off at my door, in a place where it could easily be picked up. I have a secure mail / drop box so not sure why they didn’t use that. The whole thing seems dodgy. Like they put it there, took a photo and then took it with them.
Disappointed.
Customer service has been no help whatsoever.
Would never buy from them again!
Why they sent something without requiring a signature for delivery I don’t know.
25 settembre 2024
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Risposta di Ciciful
Dear Kirsten M,
We are extremely sorry for the inconvenience you have faced. It seems that the problem lies with the operations of the post office. They should have used your secure mail/drop box instead of leaving the item in a vulnerable place at your door.
Also, the lack of a signature requirement for delivery is quite concerning. We understand your frustration and dissatisfaction and will forward your feedback to the corresponding team to review our delivery channel and make possible progress.
Our customer service should have been more helpful, and for that, we sincerely apologize. Given the nature of this issue, we suggest that you upgrade this incident to our complaint team. They will be able to conduct a more in-depth investigation into what has happened with the post office and ensure that appropriate actions are taken.
We value your business and hope that you will give us another chance to serve you better in the future.
Best regards,
The Ciciful Customer Complaint Team
complaint@ciciful.com
The necklace I purchased was exactly as…
The necklace I purchased was exactly as shown and I was very happy with the appearance and fit. It arrived just in the nick of time for me to wear it at an event.
27 ottobre 2024
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Package has been in transit since…9/11/25
Package has been in transit since 9/11/24
25 ottobre 2024
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Risposta di Ciciful
Dear Ryan Spears,
Upon inspection, we found that the order associated with your name had arrived in the UK and had been delivered. During transportation, its tracking number has been changed to Royal Mail ones. As proof of delivery, we have attached the delivery confirmation details in an email sent to you earlier today.
If you haven't received the delivery confirmation email, please check your spam or junk folders. Should you have any further questions or concerns about your order, we're here to assist you. Don't hesitate to reach out to us at complaint@ciciful.com.
Warm regards,
The Ciciful Customer Complaint Team
complaint@ciciful.com
I love the clothes you provide the…
I love the clothes you provide the customer service is excellent these are amazing value for money very much wanted amazing clothing colours material I’ve bought many items and will be placing another soon I can’t give you enough credit for how strongly I feel that your products are definitely 5 star all round and a must for all lovers of bright cheap beautiful clothing a must for all who dare to wear them I can’t wait to wear all my clothes personally I’m truly delighted with all aspects of your speed of delivery the fantastic customer service you have given me your products are very well made these are quality products really well prices and Amazing clothing that are truly loved by me for sure so a true 5 star from me 4 Ciciful hip hop hooray what a find you are thanks sooo much
25 ottobre 2024
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CICIFUL IS THE WORST
Do not order through this company. I placed an order on September 16th and I still I have not received my order as of October 23rd. There customer service is essential chatbots that say "so sorry" and "we are sorry you are frustrated" and "nothing we can do."
10/25/24 Update
The item arrived today, 39 days after ordering it. The item shipped from Hong Kong through Texas before arriving in California.
The product itself (Ciciful Men's Red Shirt Overalls Jumpsuit With Pockets) only barely resembles the product online. Instead of being a dark red, it is more Bozo-the-clown red. It is poorly constructed with seams and threads coming undone. The legs to do not taper at the bottom as photographed online. It's more like a onesie than a jumpsuit.
22 ottobre 2024
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Risposta di Ciciful
Dear J D,
We sincerely apologize for the significant inconvenience and frustration you've experienced concerning your order since September 16th. It's evident that our service fell short of your expectations, and we're here to make amends.
To directly address your issue, we're keenly focused on locating your specific order and expediting its delivery. We understand the importance of clear communication, and we're implementing measures to ensure our customer service interactions are more effective and empathetic.
In light of your experience, we're reviewing our protocols to prevent such situations and ensure a higher standard of service. Your feedback is crucial in this process.
Please let us know your order number, so we can expedite the resolution and restore your faith in our commitment to customer satisfaction.
Warm regards,
The Ciciful Customer Complaint Team
complaint@ciciful.com
Still didint hear about my stuff…
Still didint hear about my stuff redelivery or refund customer service is awful I raised a feud with my Paypal account and also stopping my back to go trough with the payments!!shame on you ciciful !!!
21 ottobre 2024
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Risposta di Ciciful
Hello,
We appreciate your patience and understand the frustration your experience has caused. Rest assured, we're committed to resolving the issue at hand.
Regarding your dispute, we would like to clarify that initiating a dispute through PayPal or blocking further transactions can limit our ability to directly facilitate refunds or manage re-delivery options. Typically, when disputes are opened, it involves third-party intervention which can prolong the resolution process.
Best,
The Ciciful Customer Complaint Team
complaint@ciciful.com
I got scammed
I got scammed. Ordered my costume in July and until now (October) didn’t received it. When I contacted them they said they can’t refund my money back. BS!
19 ottobre 2024
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Risposta di Ciciful
Dear Rod F,
We understand the frustration and anxiety you must be feeling, and we want to assure you that we are here to help rectify this situation. We deeply regret any misunderstanding that has led you to believe you've experienced less than satisfactory service.
To clarify, we are a legitimate business and take every measure to ensure customer trust and satisfaction. It's never our intention to cause inconvenience, and we're sorry that your experience has been otherwise.
To better understand your case and proceed with the necessary actions, we kindly ask you to provide us with your order number. This will allow us to thoroughly review the specifics of your order and communicate directly with our logistics department to determine the current status of your package.
We can be contacted at the address below.
Best Regards,
The Ciciful Customer Complaint Team
complaint@ciciful.com
This is just beyond ridiculous…
This is seriously some ridiculous ass bullsh*t that I gotta type out, I ordered a cute costume for a rave and a robe set in SEPTEMBER….we are almost done with the month of OCTOBER and I still haven’t received anything. I’ve gone to two not one but TWO post offices that they themselves have directed me to and it was not delivered although they say that it is. I’ve reached out recently and hope I either get a direct and final answer as to where my package is OR I get my full refund, this is the utmost disrespectful and waste of time and money. Don’t ever play with people like that and everyone I advise to use extreme precaution from EVER purchasing something from this damn website.
18 ottobre 2024
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Risposta di Ciciful
Dear Tito,
We sincerely apologize for the frustration and inconvenience you've experienced with your recent purchase. Please be assured that your concerns have been heard and are taken very seriously.
We appreciate your cooperation, understand your dissatisfaction, and are committed to finding a resolution. A member of our team has recently emailed you with detailed information trying to work out a solution to this situation. We urge you to check your inbox for this message and contact us directly should you need further assistance.
We appreciate your patience and understanding regarding this matter. If you have any further questions or concerns, please don't hesitate to reach out to us.
Best regards,
The Ciciful Customer Complaint Team
complaint@ciciful.com
Halloween costume scam!
Ordered a costume for Halloween in the beginning of September and it’s nearing the end of October And the event I needed the costume for is next week. Have yet to receive any update or any information on when My order is supposed to be delivered. Honestly, feel quite scammed by this company.
On their website, it says the processing time for an order takes 3 to 8 days, my order was processed in five days.
Website also states delivery times could be 10 to 15 days. Currently going on 26 days past that initial timeframe.
I obviously understand delays coming from different places, globally, but communicate that with your customers or at least offer them a refund if you can’t deliver customer service or the payed for product, In a timely matter, especially when you state the timeline in how long an order should take to receive on your website.
14 settembre 2024
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Risposta di Ciciful
Dear Benavidez,
We sincerely apologize for the significant inconvenience and frustration you’ve experienced with your Halloween costume order. Such a delay is absolutely unacceptable, and we understand how it can dampen your excitement for the upcoming event.
Unfortunately, despite our best efforts to adhere to our promised timelines of 3 to 8 days for processing and 10 to 15 days for delivery, unexpected global logistics disruptions have affected our operations. This has led to unforeseen delays, which we acknowledge should have been communicated to you more effectively.
We appreciate your patience and understanding regarding this matter. If you have any further questions or concerns, please don't hesitate to reach out to us at the address provided.
Warmest regards,
The Ciciful Customer Complaint Team
complaint@ciciful.com
Überteuerter Müll
Überteuerter Müll. Wish/Temu Qualität, nur teurer.
Das Material ist sogar noch billiger als angegeben. Fühlt sich nach Regenjacke an. Die Bilder zeigen nicht den tatsächlichen Artikel, der abgebildete Farbverlauf ist nicht existent, anstatt Druckknöpfe sind es billige, schlecht vernähte Plastikknöpfe, anstatt einem Kleidungsstück wie auf dem Foto sind es 2 die mit billigen Schnallen verbunden werden die einen Sch**ß zusammenhalten.
16 ottobre 2024
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Risposta di Ciciful
Hallo,
Wir entschuldigen uns aufrichtig für etwaige Unannehmlichkeiten. Wir haben versucht, Ihre Bestellnummer über Ihren Benutzernamen hier zu ermitteln, um das Problem zu untersuchen und zu beheben, aber es ist uns nicht gelungen. Könnten Sie uns daher bitte Ihre Bestelldetails mitteilen, wie etwa die Bestellnummer und die für den Kauf verwendete E-Mail-Adresse? Oder dürfen wir Sie bitten, uns eine E-Mail an die unten stehende E-Mail-Adresse zu senden? Dies hilft uns dabei, Ihre spezifische Bestellung zu finden und die notwendigen Schritte zur Lösung dieses Problems einzuleiten.
Vielen Dank im Voraus.
The Ciciful Customer Complaint Team
complaint@ciciful.com
5 Stars!!!
5 Stars!!!! I was missing an item in a previous purchase and reached out to support and they were very professional and prompt in their response and resolution. I am very pleased with the customer service received. Thank you! Love the items and quality as well.
9 settembre 2024
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Great experience
I ordered many Irene and they all arrived in time and correspondent to the image on the website. They fit well and are very stylish
14 ottobre 2024
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Ciciful Kleidung Betrug
Edit: Der sehr nette Kundensupport ist auf mich zugekommen und hat mir eine Kompensation zukommen lassen. Scheinbar hat sich die Lage verbessert, seitdem ich dort bestellt habe.
Original: Ich habe online bei Ciciful Kleidung gekauft. Als ich die nicht passende Ware zurückschicken wollte meinten Sie ich müsste es auf eigene Kosten (ca 80 Euro) in die USA schicken. Auf Einwände wurde nicht weiter eingegangen.
27 ottobre 2023
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Risposta di Ciciful
Sehr geehrter Herr Velten,
Wir bei Ciciful Clothing sind stolz darauf, hochwertige Kleidung und hervorragenden Kundenservice zu liefern. Leider haben wir Ihre Erwartungen in Bezug auf unseren Rückgabeprozess anscheinend nicht erfüllt und entschuldigen uns zutiefst für den Stress und die Unannehmlichkeiten, die Ihnen dadurch entstanden sind.
Als ersten Schritt zur Behebung dieses Problems für Sie persönlich haben wir Ihr Anliegen über unseren offiziellen Beschwerdekanal weitergeleitet. Ein Mitglied unseres Kundenbeschwerdeteams hat Sie über complaint@ciciful.com kontaktiert, um mögliche Lösungen zu besprechen, die auf Ihre spezifischen Umstände zugeschnitten sind.
Wir bedauern zutiefst jegliche Unannehmlichkeiten, die unsere Richtlinien verursacht haben, und möchten Ihr Vertrauen in Ciciful Clothing wiederherstellen. Bitte nehmen Sie noch einmal unsere aufrichtigste Entschuldigung an. Wir schätzen Ihre Schirmherrschaft und freuen uns darauf, diese Angelegenheit zu Ihrer Zufriedenheit zu lösen.
Mit freundlichen Grüßen,
The Ciciful Customer Complaint Team
complaint@ciciful.com
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