Die Qualität ist erstaunlich gut, vor allem dafür dass vieles oft im Sale ist. Mit H&M oder C&A kann Ciciful problemlos mithalten. Ein Angebot für den europäischen Markt ist verfügbar, was Liefer... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
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Überteuerter Müll. Wish/Temu Qualität, nur teurer. Das Material ist sogar noch billiger als angegeben. Fühlt sich nach Regenjacke an. Die Bilder zeigen nicht den tatsächlichen Artikel, der abgebildet... Leggi di più
L'azienda ha risposto
Incorrect sizing sent and thy they only credited the paid ammo in removing dollars of discounts from a previous return. Never use them the material is cheap, and sizing is way off from what is exp... Leggi di più
L'azienda ha risposto
I ordered and confirmed these pants, then got a response that they were sold out and offered another color, that was also confirmed and then I get a 3rd email saying these are sold out. You need to... Leggi di più
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Welcome to Ciciful. We are proud to offer a wide selection of unique and custom-designed clothing that caters to the diverse needs of LGBTQ+ community.
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285 recensioni
Nessuna traccia di inviti alla recensione precedenti
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Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 48 ore
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This site is an absolute scam. AVOID!
This site is an absolute scam.
What i received were cheap and shoddy knock-off items of what were pictured on the site. The quality is shocking, with the stitching coming undone on one of the items already upon arrival.
One of the items isn't even remotely like what was ordered, is covered in some cheap horrible Chinese company branding, and all they've said is they'd give me half the items value off of a future purchase - the item IS NOT what was ordered and as such should be fully refunded!
Let me be clear that I shall never purchase from this company again.
24 marzo 2025
Non scritta su invito
Risposta di Ciciful
Hello Mathew ,
We are truly sorry to hear that the product you received does not match the picture. This is certainly not the experience we want our customers to have.
We will immediately report this situation to the relevant department for thorough verification and take appropriate measures to prevent such issues in the future.
We sincerely apologize for the unpleasant shopping experience this has caused you. Rest assured that we have expedited your refund process, and we will do everything we can to ensure it is completed as quickly as possible.
Once again, we are deeply sorry for any inconvenience this may have caused.
The Ciciful Customer Complaint Team
complaint@ciciful.com
Putzlappen-Qualität + 0 Support
War mein letzter Kauf. Eines der Pakete wurde an eine Person zugestellt, die hier gar nicht wohnt. Als Rückmeldung kam, ich solle mich doch mit dem Logistikpartner in Verbindung setzen. Das ist nicht mein Job als Empfänger. Dann wurde mir vorgegaukelt, dass man eine Nachforschung einleitet. Das ist beim Service "Kleinpaket" (ehem. "Warenpost") gar nicht möglich, nur bei "richtigen" Paketen. Nach einem Monat wurde mir dann frecherweise gesagt, man könne keine Rückerstattung durchführen, weil das Paket ja schließlich zugestellt wurde. Man wäre aber totaaal kulant und bietet mir entweder eine kleine Teilrückerstattung oder einen 30%-Gutschein für die Bestellung an.
Zudem könnt ihr euch nie sicher sein, welchen Mist ihr zugeschickt bekommt. Hatte vor einer Weile exakt dasselbe Muskelshirt bestellt, wie einige Monate zuvor. Es kam ein Shirt, das plötzlich auf beiden Seiten ein Logo hatte, statt nur vorne, zudem waren die Logos weitaus kleiner als zuvor, der Schnitt des Shirts ähnelte auf einer eher einer Einkaufstüte und die Qualität glich der eines Putzlappens. Wobei selbst manche Putzlappen eine bessere Qualität aufweisen.
Das war definitiv die letzte Bestellung - der Support ist nur eine Ansammlung von wirren vorgefertigten Texten, ohne dass sich wirklich jemand um das Anliegen kümmern.
Wenn ihr der Seite doch verfallt, zahlt auf jeden Fall mit PayPal, um eine bessere Chance zu haben, bei Nichterfüllung des Kaufvertrages euer Geld zurück zu bekommen.
[Update:]
Auch wenn ich es schätze, mein Geld zurückerstattet bekommen zu haben, indem ich einen PayPal-Konflikt eingereicht habe, ist es dennoch ein sehr zeitaufwändiger und anstrengender Weg gewesen, durch den mir sicherlich irgendwo am Körper graue Haare gewachsen sind. Aus diesem Grund und den vorab erwähnten negativen Überraschungen bei der Qualität der Kleidung, kann ich der Fairness anderer Kund:innen gegenüber die Anzahl der vergebenen Sterne nicht erhöhen. Nur weil ich rechtmäßigerweise mein Geld zurück erhalten habe, badet das die schlechten Erfahrungen nicht aus.
18 marzo 2025
Non scritta su invito
Risposta di Ciciful
Hallo,
Es tut uns wirklich leid zu hören, dass die Tracking-Informationen die Lieferung anzeigen, aber in Wirklichkeit haben Sie Ihr erstes Paket nicht erhalten. Das muss unglaublich frustrierend für dich sein. Wir möchten Ihnen versichern, dass wir diese Situation sehr ernst nehmen. Derzeit beantragen wir bei unserem kooperierenden Logistikdienstleister ein Unterschriftszertifikat, um den genauen Status Ihrer Lieferung zu überprüfen. In der Zwischenzeit können Sie sicher sein, dass unser Team Ihre Bestellung bereits bearbeitet und Ihnen einen detaillierten Brief zur Situation geschickt hat. Wir bitten Sie, Ihren Briefkasten für diese wichtige Korrespondenz im Auge zu behalten. Wir tun alles, um dieses Problem so schnell wie möglich für Sie zu lösen und sicherzustellen, dass Sie Ihr Paket erhalten.
Das Ciciful Customer Complaint Team
complaint@ciciful.com
The wrong size was delivered
The wrong size was delivered, when I brought it to their attention, they said that they did not offer free returns, and then they would give me a refund of 50% or a coupon code
11 marzo 2025
Non scritta su invito
Risposta di Ciciful
Hi Jason Wann,
We are very sorry to have caused you a bad shopping experience.
We are taking this matter seriously and are committed to resolving it promptly. Our customer service team is already working on resolving this issue for you. Please check your inbox for the latest email.
Thank you for your patience as we work to resolve this for you.
The Ciciful Customer Complaint Team
complaint@ciciful.com
Great quality and fit.
These garments are really well made, look exactly like the pictures online and fit really well. The sizes are a little generous, I’m a 39” chest 31” waist and having started using ciciful by placing orders for clothing in size L I now find medium to be a much nicer fitted look on me. Don’t hesitate to buy from them.
5 dicembre 2024
Non scritta su invito
Risposta di Ciciful
Dear Noel Cordingley,
Thank you so much for your feedback !
It's great to know that our items work well for you, and we appreciate your helpful advice for other customers. We hope you continue to enjoy your ciciful experience, and thank you for choosing us!
The Ciciful Customer Complaint Team
complaint@ciciful.com
SCAM
SCAM
I placed an order with ciciful on 28th January and it’s now the 27th of feb and I have still not received my full order from them.
They have partially delivered my order but I’m not seeing the same quality as what they are showing on the website and it’s such a shame because the website is giving vibes and what turns up gives Temu Dropshipping!
The first delivery had one top in it at this point I wasn’t too concerned although I was questioning how it was a good business move to send out orders partially from the us to the uk.
I have received part 2 today of my order and one item is still yet to be sent. The quality of this order and I mean the clothing BAD. The sizing completely wrong and I am now just dreading what is to come next! I spent £100 British pounds on this order I could have got from temu for £20 it is rough and sites like this need shutting down.
Just to add salt in the wound if you are outside of the UK as a customer it’s down to your to pay for the returns 😂 honestly it’s a joke.
27 febbraio 2025
Non scritta su invito
Risposta di Ciciful
Hello Jake Harber,
We sincerely apologize for any inconvenience caused by the delay in your order. We understand how important it is to receive your items promptly and as expected.
If the quality or size of the products you have received does not meet your satisfaction, please know that we are here to assist you. We offer a 30-day return and exchange service to ensure your peace of mind.
Our customer service team has already contacted you on February 28th to address your concerns. We would greatly appreciate your earliest possible response so that we can promptly investigate the issue and provide you with a resolution that meets your expectations.
Your satisfaction is our top priority, and we are committed to making this right for you.
The Ciciful Customer Complaint Team
complaint@ciciful.com
BEWARE! Cheap knockoffs
This website is selling counterfeit products using ai-modified photos stolen on the Internet from independent designers. What you see in the photos is not the product you will receive, but rather a cheaply-made, poor-quality item. BEWARE!
15 febbraio 2025
Non scritta su invito
Risposta di Ciciful
Hello,
We understand your dissatisfaction with the discrepancy between the advertised product and what you received.
If you are not satisfied with our products, we offer a return and exchange service within 30 days.
To address your concerns , we have emailed you by complaint@ciciful.com.
We are here to ensure a satisfactory resolution.
The Ciciful Customer Complaint Team
complaint@ciciful.com.
I placed an order with them and they…
I placed an order with them and they delivered it to the wrong address. When I contacted them to resolve this they told me I had to myself contact the company that handles the deliveries. They would not assist with rectifying this or giving me a refund. I am out 75$. I would never order from them again and worn others not to as well.
16 gennaio 2025
Non scritta su invito
Risposta di Ciciful
Hi Troy Boyle,
We are very sorry for any inconvenience caused. We have verified that there is indeed a problem with your package and are willing to give you a satisfactory reply.
For your convenience, we have used complaint@ciciful.com to send you an email to follow up on this matter. Please check your inbox. We hope to hear from you and that this issue is resolved ASAP.
Best regards,
The Ciciful Customer Complaint Team
complaint@ciciful.com.
Very disappointed I place an order…
Very disappointed I place an order online was supposed to receive my order and they send me a confirmation code to give to the delivery guy but by surprise the delivery guy came to deliver me but he never put it in my letter box and the worst in it he took pictures of my letter box whereas he put the order in another box which everyone have access to it so I didn’t get my parcel now when you ask them for a refund it a big history I have to go to see my post office which the post office has nothing to do in it because it a private company who the choose to deliver and they keep asking me to check every where ask 50 neighbors who live in the flat where I live well all that I said to them don’t worry to refund me keep the money for them
25 gennaio 2025
Non scritta su invito
Risposta di Ciciful
Hi Yogesh Anunda,
We deeply apologize for the distress you’ve experienced with your missing package. It’s completely unacceptable that your order hasn’t reached you yet, and we’re taking this matter very seriously.
We have already sent you an email at complaint@ciciful.com with a detailed solution to resolve this issue. Please check your inbox (and spam folder, just in case) for the email, and follow the steps outlined to get things sorted out.
We are fully committed to making this right for you. If you have any further questions or need additional assistance, please don’t hesitate to reach out to us at the email address provided. We’re here to help every step of the way.
Thank you for your patience and understanding.
Best wishes,
The Ciciful Customer Complaint Team
complaint@ciciful.com
Daniel
First, I place my order and a few days letter they e-mail me to tell me that the color I ordered is out of stock and if I wanted a different color. I chose a different color but not sure why the original color showed "in stock" when I placed it.
Second, it has now been a few weeks and my item has not yet arrived. I just checked the tracking and it shipped from Hong Kong. I wish they informed us ahead of time that it was coming from Asia. It's still in customs and probably will not arrive to my home in time for the event for which I purchased it for. I am very disappointed in this company and lack of transparency.
19 gennaio 2025
Non scritta su invito
Risposta di Ciciful
Dear Daniel Marc,
We sincerely apologize for the inconvenience and disappointment you've faced.
Regarding the stock issue, we are sorry for the confusion. Our system may sometimes have a slight delay in updating the stock status, which is an area we are working on improving.
We also apologize for the delay in delivery and the lack of prior information about the shipping origin. We understand your frustration, especially as it may not arrive in time for your event. We will do our best to expedite the process and keep you updated.
Our customer complaint department has already sent a follow - up regarding your order. If you have any other questions or concerns, please feel free to email us.
Best regards,
The Ciciful Customer Complaint Team
complaint@ciciful.com
My orders have been delayed for weeks
My orders have been delayed for weeks. The company did not tell me there would be a delay or communicate updated shipping times. The clothes are at least one size too small
31 gennaio 2025
Non scritta su invito
Risposta di Ciciful
Dear Paul Sieveking,
We are truly sorry for the inconvenience and disappointment you've faced. We understand that your orders have been delayed for weeks without prior notice from us, and we also regret that the clothes are not the right size.
We are glad to inform you that one of your orders has been successfully delivered, and the other is on its way. Our customer complaint department has already sent you an email with more information regarding your orders.
We take full responsibility for the lack of communication regarding the shipping delay and the sizing issue. We will work hard to improve our communication process and ensure that such issues do not occur again in the future.
If you have any other questions or concerns, please feel free to contact us via email at any time.
Kind regards,
The Ciciful Customer Complaint Team
complaint@ciciful.com
If I could rate negative I would
If I could rate negative I would. I ordered a Halloween costume in early September. I have never received the package. I asked for a refund in November and was told to keep waiting that package was in transit.
It’s now mid December and I still don’t have my Halloween costume (not needed obviously). (After writing this review company did contact me and provide a refund)
9 novembre 2024
Non scritta su invito
Risposta di Ciciful
Dear Craig Butler,
We are deeply sorry for the ordeal you've been through. It's completely unacceptable that you still haven't received your Halloween costume which you ordered back in early September.
We noticed that it was the USPS that had not successfully delivered the package. We have sent you an email via complaint@cicifyul.comk. In that email, we have provided a solution to address this issue. Please check your inbox and review the details.
We are committed to making things right for you. If you have any follow-up questions, please feel free to contact us at the address below. We are here to help.
Best regards,
The Ciciful Customer Complaint Team
complaint@ciciful.com
Ordered in Oct, still nothing
Placed an order in October, it's now nearly mid-December and no item. Allegedly it shipped over a month ago but tracking never updated. Customer service responses indicate they will not process a refund so I will report as fraud to my credit card.
I knew better than to give them a try, but really liked the item against my better judgment. Bottom line, DO NOT BUY! it looks like some people have gotten their items and are happy with them, but it's not worth the risk imo.
31 ottobre 2024
Non scritta su invito
Risposta di Ciciful
Dear Alexis Lillie,
We are extremely sorry for the inconvenience and distress this has caused you. It is unacceptable that you have waited a long time but still no order.
It seems there are some glitches in the tracking link on your confirmation email. We would like to suggest that you try opening the link our support team offered to check the latest update. If doesn't work, kindly update the interface or re-enter the tracking number on the tracking website.
Your feedback will be documented and shared with the corresponding team to review and make progress.And we will be working hard to fix this problem.
More importantly, the estimated time of arrival (ETA) for your order is December 16th. Please keep a close eye on our email via complaint@ciciful.com for further notifications regarding your order.
We understand your frustration and your threat to report this as fraud, but we are committed to resolving this issue as soon as possible. We hope you can give us a chance to make this right.
Best regards,
The Ciciful Customer Complaint Team
complaint@ciciful.com
Product never received …
Product not received after more than two months . No response from customer support when I’ve attempted to contact them - only this request for feedback! . Seems like a scam
18 novembre 2024
Non scritta su invito
Risposta di Ciciful
Dear Hopper,
We apologize for any inconvenience caused and would like to clarify that we are not a scam.
Upon inspection, we found that the CSR in the support team had responded to you within 24 hours of receiving it. Please refer to the attachment below for verification (in the email we replied to you). Our customer service team always responds to emails within 24 hours. If you don't see a response within the timeline, please check your spam or junk folder to see if our email has been filtered there.
As for your order, it has arrived in the UK and has been delivered. During transportation, its tracking number has been changed to a Yodel one. You can verify more details and what to do in our response to your email. Please check your inbox.
We appreciate your patience and understanding regarding this matter. If you have any further questions or concerns, please don't hesitate to get in touch with us at the address below.
Best regards,
The Ciciful Customer Complaint Team
complaint@ciciful.com
Poor quality
Poor quality, this is one of those emerging scam fashion shops that dropship the items. It’s all cheap china stuff that you can find on timu for a fraction of the amount on their website. ABC news Australia just posted a great article on these types of online stores, worth a read and you’ll quickly work out it’s just a scam.
15 novembre 2024
Non scritta su invito
Risposta di Ciciful
Hello,
We apologize that the item fell short of your expectations. We take customer feedback seriously and will forward your review to the corresponding team to verify and make progress. Please rest assured that orders are returnable and refundable. You can reach out to us at support@ciciful.com to sort them out. We will respond within one business day.
For your convenience, we have used complaint@ciciful.com to send you an email to follow up on this matter. Please check your inbox. We hope to hear from you and that this issue is resolved ASAP.
Best regards,
The Ciciful Customer Complaint Team
complaint@ciciful.com
Tienen ropa que no encuentras en ningún…
Tienen ropa que no encuentras en ningún lado! Es una pasada todo lo que me llega. Además, de tener unos precios cojonudos, siempre pongo el cupón RD15 y me hacen un descuento adicional. Y tooooodooooo me queda genialllll
25 novembre 2024
Non scritta su invito
I bought a leopard print mesh top to…
I bought a leopard print mesh top to which there has been no delivery estimate. Just an email in my junk saying awaiting shipment. Over a week later I wanted to time frame. Tried emailing their support and the email doesn’t work, messaged them directly on instagram and was totally ignored and mentioned in my stories and they ignored that too. I never write reviews for anything but I don’t have anywhere to put my frustration so here it is. A bit sketchy, I wouldn’t bother with this site
20 novembre 2024
Non scritta su invito
Risposta di Ciciful
Dear Christopher,
Please accept our sincere apology for any frustration you might experience. Your feedback will be documented and shared with the corresponding team to review and make progress.
Regarding the shipping, your order is expected to be shipped within 24 hours. Once it is shipped, you will receive an email containing a tracking number that you can use to trace your package. The normal waiting time for delivery is usually between one and four weeks.
As for the contacting channel, we have three channels, support@ciciful.com, complaint@ciciful.com, and Facebook Messenger. We recommend that you switch channels if the support team didn't work.
Thank you for your understanding and support. If you have any further questions or concerns, please don't hesitate to contact us.
Best regards,
The Ciciful Customer Complaint Team
complaint@ciciful.com
I placed an order on October 11
I placed an order on October 11, 2024, and it's November 27th, and I still have not received it. Tracking says its still in transits. I just email them again asking for a remedy.
11 ottobre 2024
Non scritta su invito
Risposta di Ciciful
Dear Alberto Santana,
We are deeply sorry for the inconvenience and worry that our slow delivery has caused you. It is completely unacceptable that you still haven't received your order which was placed on October 11, 2024, even as of November 27th. We want to assure you that your order is indeed in transit. We understand how frustrating this wait must be for you.
Our customer service complaint team has recently sent you an email. Please be sure to check it and make a response. We are committed to rectifying the situation and ensuring your satisfaction.
Thank you for your patience and understanding.
Best regards,
The Ciciful Customer Complaint Team
complaint@ciciful.com
never received the merchandise
never received the merchandise. reached out to customer service multiple times. it’s now going on 5 weeks… DO NOT PURCHASE FROM THIS PLACE.
21 ottobre 2024
Non scritta su invito
Risposta di Ciciful
Dear Emily,
We are deeply sorry for the inconvenience and disappointment this has caused you. We understand your frustration, especially since you have been waiting for weeks.
Regarding the delay in delivery, we want to assure you that it's not a reflection of our usual standards. Due to unforeseen circumstances involving logistics and customs clearance, the shipment has faced unexpected delays. We acknowledge that this isn't an excuse but an explanation for why your order hasn't arrived as promptly as it should have.
We have sent you an email via complaint@ciciful.com to follow up on this matter. Once again, we sincerely apologize for this situation and hope that you will give us a chance to make it right.
Best regards,
The Ciciful Customer Complaint Team
complaint@ciciful.com
Von 20 Teilen sind 2 toll
Von 20 Teilen sind 2 toll, 2 gehen so, 6 sind falsch (falsche Farbe oder komplett was anderes) und der Rest ist schlechte Qualität. Zurückschicken auf eigene Kosten und Refund bei 30% und ich darf es behalten (wow, danke) und erst nach 6 mal hin und her gab es wenigstens eine OK Lösung. Nie wieder.
11 novembre 2024
Non scritta su invito
Risposta di Ciciful
Hallo,
Wir entschuldigen uns, dass der Artikel nicht Ihren Erwartungen entsprach. Wir nehmen Kundenfeedback ernst und werden Ihre Bewertung an das entsprechende Team weiterleiten, um sie zu überprüfen und weitere Schritte einzuleiten.
Und wir möchten klarstellen, dass wir Kunden, denen die Rückgabe möglicherweise nicht praktikabel erscheint, aus Kulanz eine teilweise Rückerstattung anbieten. Wir bieten jedoch auch eine vollständige Rückerstattung an, nachdem Kunden das Produkt zurückgegeben haben.
Sie können die Angelegenheit an unser Beschwerdeteam weiterleiten, um sie zu klären, wenn Sie mit der Lösung des Supportteams nicht zufrieden sind. Zu Ihrer Bequemlichkeit haben wir eine E-Mail an complaint@ciciful.com gesendet, um Ihnen diese Angelegenheit zu klären. Bitte überprüfen Sie Ihren Posteingang. Wir hoffen, von Ihnen zu hören und dass dieses Problem so schnell wie möglich gelöst wird.
Mit freundlichen Grüßen,
The Ciciful Customer Complaint Team
complaint@ciciful.com
Ciciful: REVIEWS do help!!!
I ordered 2 pair of the exact same pants in 2 different colors. I made the order October 15th and finally it arrived on November 22nd. When I opened the package I was so disappointed at the quality of the material and how badly it was constructed. The garment was supposed to be pleated. The fabric was so cheap everything was wrinkled beyond visible appearance. After steam ironing for an hour I was able to get it close to the advertised image. HORRIBLE! The second package was supposed to be the same garment in tan. It was a completely different pair of pants. Nothing like I ordered. But I will say this about the tan pants. The quality of the construction was excellent. At least they top stitched the garment and it was less wrinkled.
So the company responded quickly via email and made it worse by offering a gift card.
A $15 dollar gift card for an order that cost approximately $60? So besides the fact I got a pair of pants, I did not order or can even fit, the poorly constructed garment isn't even replaced.
I guess you must be real proud of your company.
Another quick response after a bad review;
Dear Dale,
I hope this email finds you well. Upon noticing your post on Trustpilot, I felt compelled to reach out to address your concerns to your satisfaction.
Please accept my sincere apology for any frustration you might experience. Your feedback will be documented and shared with the corresponding team to review and make progress.
In recognition of the inconvenience you've experienced, I am pleased to inform you that I am authorized to offer a refund of $23.99 directly to your payment account. This amount represents 100% of the wrong items' price, accounting for the discount you previously applied. Would you consider this gesture as a resolution to your concerns?
Rest assured, we are fully committed to providing the best possible service and eagerly await your response.
Warm regards,
MY RESPONSE:
Ideally it would be nice if the garment was
constructed of quality material and sewn professionally, but I will accept this offer in lieu and a lesson learned in trusting a company that misleads customers into an unrealistic visual that they cannot live up to.
I feel like if a match got too close to the fabric, it would go up in flames
Wow if their shipping was as fast as the response to my review:
Dear customer,
We're sorry the previous solution didn't satisfy you.
After reviewing your case with our management team, we're pleased to offer an improved solution:
Higher Value Gift Card: A gift card worth 30 USD for your next purchase.
Increased Refund: An increased refund of 24 USD of the item's purchase price.
We've made this special offer with your satisfaction in mind and hope it meets your expectations. Please let us know which option you prefer, and we'll arrange it right away.
Thank you for your understanding and cooperation. We look forward to resolving this to your satisfaction.
Sincerely,
MY RESPONSE:
I don’t want a gift card because I am suspicious of future disappointments. I want a refund. PERIOD. The black pleated pants are atrocious and it was your mistake of sending me the wrong tan pants. I wish I could post the photos on the review site so the world could see how horrible your quality is and how you have no intention of making me whole as a customer.
Dale G. Madison
#DontWantAGiftCard
#WantMyMoneyBack
UPDATE:
Please rest assured that we will do our best to resolve this issue to your satisfaction.
We will refund you $47.98 for the 2 items price asap. And you don't need to send them back.
23 novembre 2024
Non scritta su invito
Risposta di Ciciful
Dear Dale,
We are very sorry to be disappointed with your order. We apologize for the long wait from October 15 to November 22, and the subsequent product did not meet your expectations.
The problem with the first pair of trousers, such as poor material quality and poor construction, is unacceptable. And it's also wrong that the second pair of pants was not what you ordered.
We have sent an email to follow up this matter. Please check your inbox. We will do everything we can to make things right.
We value your feedback and are determined to improve our quality control and order processing to ensure this type of issue does not happen again.
Best regards,
The Ciciful Customer Complaint Team
complaint@ciciful.com
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