Die Qualität ist erstaunlich gut, vor allem dafür dass vieles oft im Sale ist. Mit H&M oder C&A kann Ciciful problemlos mithalten. Ein Angebot für den europäischen Markt ist verfügbar, was Liefer... Leggi di più
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Überteuerter Müll. Wish/Temu Qualität, nur teurer. Das Material ist sogar noch billiger als angegeben. Fühlt sich nach Regenjacke an. Die Bilder zeigen nicht den tatsächlichen Artikel, der abgebildet... Leggi di più
L'azienda ha risposto
Incorrect sizing sent and thy they only credited the paid ammo in removing dollars of discounts from a previous return. Never use them the material is cheap, and sizing is way off from what is exp... Leggi di più
L'azienda ha risposto
I ordered and confirmed these pants, then got a response that they were sold out and offered another color, that was also confirmed and then I get a 3rd email saying these are sold out. You need to... Leggi di più
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Welcome to Ciciful. We are proud to offer a wide selection of unique and custom-designed clothing that caters to the diverse needs of LGBTQ+ community.
Informazioni di contatto
2,3
Scarso
285 recensioni
Nessuna traccia di inviti alla recensione precedenti
Questa azienda non ha mandato inviti ai suoi clienti, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 48 ore
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Le persone hanno visualizzato anche
2 months and this is the 2nd order that…
2 months and this is the 2nd order that has not made it to me yet. The outfit is in my country but it has been stuck with their carrier for the past month. Customer Service is no help they just keep sending me to the tracking. NEVER BUYING AGAIN.
19 giugno 2025
Non scritta su invito
Risposta di Ciciful
Hi Chad ,
We sincerely apologize for the unexpected delay in your order shipment.
Our team is actively working with the logistics provider to resolve this issue and prioritize your delivery.
Your patience means the world to us, and we truly appreciate your understanding.
The Ciciful Customer Complaint Team
complaint@ciciful.com
If I could give zero stars
If I could give zero stars, I would!! My order was delivered at 11:15 PM and left outside my building. Of course it was stolen. Why would anyone in their right mind deliver an order at 11:15 PM. In the best case, you are likely to wake someone up to receive it. If not, you would have to leave it outside and risk it being stolen. The smart thing would be to just deliver it the next day during normal delivery hours. Customer Service refuses to refund me for the order claiming Ciciful is not responsible. How am I responsible for this??
16 giugno 2025
Non scritta su invito
Risposta di Ciciful
Hello Keith,
We were deeply concerned to learn that your package was marked as "delivered" but has not reached you. Please accept our sincere apologies for this frustrating situation—we fully understand how disappointing and inconvenient this must be for you, especially as we strive to provide every customer with a seamless shopping experience.
At this stage, we take full responsibility for resolving this matter and are committed to investigating it thoroughly. To expedite the process, our customer service team has reached out via email with a request for your cooperation. Specifically, we kindly ask you to provide the necessary documentation to file a claim and request a proof of non-deliveryto help us verify the situation with the local postal service.
Your prompt assistance in sharing these details will enable us to initiate an immediate trace with the carrier and take corrective action, which may include reshipping your order or issuing a refund if the package cannot be located.
Thank you for your trust and cooperation—we value your business and are determined to make this right for you.
The Ciciful Customer Complaint Team
complaint@ciciful.com
I still haven’t gotten my package and…
I still haven’t gotten my package and it’s been 10days and now the tracking has stopped moving for 2 days.
3 giugno 2025
Non scritta su invito
Risposta di Ciciful
Hello Rayne,
We sincerely apologize that your package has not yet arrived. Please rest assured that the information of your package has been updated.
To keep you fully informed, we’ve updated your latest tracking information and have sent the latest details to your registered email address . Please check your inbox (and spam/junk folder, just in case) for these updates.
Our team is actively working with the carrier to prioritize the delivery of your order. While we cannot control every aspect of the shipping process once the package is in transit, we are doing everything possible to ensure it reaches you as soon as possible.
If you have any difficulty locating the tracking information , please don’t hesitate to contact our customer service team directly at complaint@ciciful.com.
The Ciciful Customer Complaint Team
complaint@ciciful.com
Biggest scam ever
I have been waiting for my order to be shipped no REAL tracking Information. The outfits are cute but I highly doubt I will ever get my order. I have emailed multiple times with no response I just want my order or my money back and it looks like I am not getting either. My order just says partial shipment.
30 maggio 2025
Non scritta su invito
Risposta di Ciciful
Hello Edgar,
We truly appreciate your patience and understanding as we work to ensure a smooth experience for you.
Please rest assured that the tracking number provided for your shipment is genuine and correctly linked to your order. You can confidently monitor its progress using the tracking link by https://www.track718.com/en/ or https://www.17track.net/en .
What we can be sure of is that after checking our email records, we replied to your email within 24 hours. We are very sorry that due to the recent increase in inquiries, we are temporarily unable to reply immediately. We hope to have your understanding.
Regarding the additional product you mentioned that has not yet been dispatched, we’re happy to confirm that it is currently in the final stages of processing and is being prepared for shipment. We expect it to be dispatched within the next few days, and you will receive an automated email notification with updated tracking details as soon as it leaves our facility. If you don't want the last item shipped out,we can cancel it for you before shipment.
We truly value your business and are committed to ensuring your complete satisfaction.
The Ciciful Customer Complaint Team
complaint@ciciful.com
Unfinished item
Received my item and one of the sleeves isn’t done. The sleeve wasn’t hemmed at all. Sent photos and they said they don’t see anything wrong. Do not buy from here!!!
8 giugno 2025
Non scritta su invito
Risposta di Ciciful
Hello JT F,
We were truly disappointed to learn that the product you received did not meet your expectations. We also deeply regret that our support team overlooked the issue you raised during the handling process - this is certainly not the level of service we strive to provide.
To make things right,your case has been immediately escalated to our senior customer service team for priority resolution.
Thank you for giving us the opportunity to correct this situation and improve our service.
The Ciciful Customer Complaint Team
complaint@ciciful.com
Don't buy there
Don't buy there. This company doesn't have their shit together at all.
Out of an order of 4 items, 1 didn't get shipped (I asked for a refund) the rest of the order has been in delivery limbo for the last 5 weeks.
Not sure if I'll ever receive what I ordered but I'm certain I will never buy from these guys again.
----
Despite the seemingly accommodating reply from the support, it is clear that this order will never be honoured.
Will contact the marketing platform to let them know of the scam and would invite anyone who's been deceived to do the same.
7 maggio 2025
Non scritta su invito
Risposta di Ciciful
Hello Florian ,
We sincerely apologize for the delay in delivering your order and truly appreciate your patience during this time. To ensure you receive your items as quickly as possible, we have arranged for them to be shipped directly from our factory.
Due to this expedited process, your order may be dispatched in separate packages, which could arrive at different times. We understand this may cause some inconvenience, and we deeply regret any frustration this might bring. Please know that we have already escalated this matter to our management team to improve future shipping processes and prevent similar issues.
Additionally, we are in close contact with our logistics partner and have prioritized your shipment to minimize further delays.
Thank you for your understanding and for giving us the opportunity to serve you.
The Ciciful Customer Complaint Team
complaint@ciciful.com
A Surprisingly good experience
Facebook often promotes scam websites, but my experience with Ciciful was good, My only complaint is slow shipping time (4 weeks). Ciciful has a lot of very cute play clothes that I cannot find anywhere else for the price. Some of the items were actually better quality than I expected. I even ordered one of the 10 item surprise boxes, and while I have only worn 3 of the ten, we had great fun opening to items... and we plan to give some of the items as gag gifts!
28 febbraio 2025
Non scritta su invito
Risposta di Ciciful
Hi Scott ，
Thanks for your feedback!
We truly value your feedback about the delivery timing - please know we've already shared this with our operations team. Improving delivery speed is currently one of our top priorities, and we're confident you'll notice positive changes in the near future.
If you have any questions or need further help, please don’t hesitate to contact us.
The Ciciful Customer Complaint Team
complaint@ciciful.com
very long delivery times
I don't normally write reviews but I think its important to let people know that delivery times from this company are really long, and this is something that they don't highlight at the time of purchase, it was only after a lot of searching of their website that I finally found the small print about their 'shipping policy' but by that time I'd already ordered and paid. If you're used to orders arriving in a reasonable amount of time, this probably isn't the website to use. I'm now left with items that I've paid for that I no longer want or need as the event I bought them for has happened. A total waste of my money and so easily avoided if they had provided clear and upfront information on shipping times before I'd paid so that I could have made a fully informed choice about whether to buy from them. Unfortunately one star is the lowest rating I can give.
13 maggio 2025
Non scritta su invito
Risposta di Ciciful
Hi Sean,
We sincerely apologize for any concerns you may have encountered.
We tried to identify your order ID via your username here to look into and take care of the issue but failed. Therefore could you please provide us with your order details, such as the order number and the email address used for the purchase? Or may we request you to email us at the email address below? This will assist us in locating your specific order and initiating the necessary steps to resolve this issue.
The Ciciful Customer Complaint Team
complaint@ciciful.com
Seems like a scam to me
Seems like a scam to me.
Ordered on the 14th May, it's now 26th May and the items are still listed as "Awaiting Shipment" after 12 days. Kind of doubting that they will ship anything. Saw here that a lot of people have reported similar issues with massively delayed shipment.
I ordered from another similar brand on the same day and the items arrived from the UK to Australia within a week.
I'd avoid shopping from this company, go with a better known brand.
26 maggio 2025
Non scritta su invito
Risposta di Ciciful
Hello Will Weaver,
We sincerely apologize for the unexpected delay in shipping your order. Please know that we fully understand the inconvenience this may cause and we're doing everything possible to expedite the process.
Currently, your items are being carefully packed by our warehouse team to ensure they reach you in perfect condition. Our department has been notified to prioritize your shipment, and we're closely monitoring the progress.
You'll receive a shipment email with tracking details as soon as your package has shipped out.
We truly appreciate your patience and understanding during this time.
The Ciciful Customer Complaint Team
complaint@ciciful.com
Aucuns respects du client
Je me suis fais voler mon colis par leur transporteur et ils n ont jamais voulu me rembourser ou me renvoyer mln article, je suis vraiment très deçu
13 maggio 2025
Non scritta su invito
Risposta di Ciciful
Bonjour jean,
Nous sommes très désolés que votre commande apparaisse comme livrée mais vous ne l'avez pas reçue.
Nous signalerons cette situation au bureau de poste local et leur demanderons de la vérifier dès que possible.
Nous avons vu que l'équipe de service à la clientèle vous a fourni une solution satisfaisante.
Si vous avez besoin d'aide à l'avenir, n'hésitez pas à nous contacter à tout moment.
L’équipe Plaintes Clients Ciciful
complaint@ciciful.com
Horrible Company!
Horrible Company!
Did not get what I ordered. The quality and design was so bad. They also don’t offer full refunds
28 aprile 2025
Non scritta su invito
Risposta di Ciciful
Hi Chav,
We are really sorry that you’re not happy with the quality of the product and that it doesn’t match the photo. We totally get how disappointing that can be.
We tried to find your order using your username, but unfortunately, we couldn’t locate it. Could you help us out by giving us some more details about your order, like the order number and the email address you used when you bought it? Or if it’s easier, you can just send us an email at the address below.
This way, we can find your order quickly and start working on fixing the issue for you.
The Ciciful Customer Complaint Team
complaint@ciciful.com
Pantalon cuir
Pantalon conforme a l'image , rapport qualité prix correct
6 maggio 2025
Non scritta su invito
Risposta di Ciciful
Bonjour,
Merci pour les bons mots! Nous sommes heureux que ce pantalon corresponde à leur description et qu'il soit abordable et de bonne qualité. Comme nous mettons souvent à jour notre collection avec des articles similaires à des prix avantageux, nous espérons que vous trouverez plus de favoris lors de votre prochaine visite!
Équipe des plaintes des clients ciciful
complaint@ciciful.com
Sketchy company
I have ordered from Ciciful for the first time. It’s been 25 days and the shipment hasn’t been delivered, nor has been any messsges to notify about delays or some apologies. I would never buy from them again.
Update:
In response to my review, they emailed me to offer a $10 coupon for next order (the shipping charge was $15). The expected shipment is still in transit. Order date: Apr 5, 2025, it’s now been 30 days …
29 aprile 2025
Non scritta su invito
Risposta di Ciciful
Hi OHID RAHMAN,
We sincerely apologize that your order has not yet reached you.
Regarding communication, we'd like to clarify that under normal circumstances, you should receive an email notification as soon as your order ships. We're currently investigating whether this shipment notification was properly sent for your order.
After carefully reviewing your order details, we can confirm that your package is still in transit. To keep you fully informed，we have sent you another email update with the latest tracking information.
Please check your inbox (and spam/junk folder, just in case) for our follow-up email. We truly appreciate your patience and understanding as we work to resolve this delay.
The Ciciful Customer Complaint Team
complaint@ciciful.com
Where’s my order?
Placed an order on 4/7/25, almost three weeks later and it still hasn’t shipped!! Y’all sure did take your money out right away though. If it ever shows up, there’s a slim chance of ordering again
24 aprile 2025
Non scritta su invito
Risposta di Ciciful
Hello Brandon,
We sincerely apologize for the delay in dispatching your order.
Our team is currently investigating the reason behind the delayed shipment to resolve the issue as quickly as possible. Rest assured, we are prioritizing your order and will provide you with a detailed update, including the expected dispatch timeline.
In the meantime, we kindly ask you to monitor your email inbox (and spam/junk folder, just in case) for further communication from us.
We deeply appreciate your support and are committed to ensuring your satisfaction.
Best regards,
The Ciciful Customer Complaint Team
complaint@ciciful.com
I love this brand but it takes so long…
I love this brand but it takes so long to get delivered 😩 to my place
20 aprile 2025
Non scritta su invito
Risposta di Ciciful
Hi Braulio ,
We’re truly sorry that your delivery didn’t meet your expectations. Your patience means a lot to us, and we’re making ongoing upgrades to our shipping process to serve you better next time!
The Ciciful Customer Complaint Team
complaint@ciciful.com
Fun costume like outfits yes. Day wear no!
I bought a couple of items from here. Some were actually cute in real life and fit well while the jump suits looked very off- it doesn’t land very well on my body. I got a denim looking jumpsuit and it doesn’t even look like the one on the advertisement. The more fun costume like outfits are better than day wear outfits like the jumpsuits.
19 aprile 2025
Non scritta su invito
Risposta di Ciciful
Hi Anthony ,
We sincerely apologize for the discrepancies in size, and images. Please note that we offer 30-day return/exchange services. Our team is actively handling your case – kindly check your email for further updates to resolve this matter satisfactorily.
The Ciciful Customer Complaint Team
complaint@ciciful.com
Terrible experience
Spent $300+
Lost packages.
Delayed delivery.
Super cheap products.
Made and shipped from China (and you can tell)
Told me to call the police instead of a refund.
Super complicated returns policy.
Definitely avoid this brand
10 aprile 2025
Non scritta su invito
Risposta di Ciciful
Hello Matthew,
We are very sorry that one of your packages showed as delivered but was not actually received. We did indeed ship the package according to your order address.
We have checked the package's tracking and it shows that no one answered the door and unable to enter the community. Unfortunately, as you mentioned, the package may be stolen or the local delivery person did not deliver it to your correct address.
We also hope that you can cooperate with us to obtain proof of not receiving the package, so that we can verify and provide a satisfactory solution for you as soon as possible.
Our customer complaint department has already sent you an email regarding your order. Please check your inbox or spam folder.
The Ciciful Customer Complaint Team
complaint@ciciful.com
Good value products
I really like the product from this site, better than expected. I Recommended this site.
1 luglio 2024
Non scritta su invito
Risposta di Ciciful
Hi，
We are truly delighted to hear that you are happy with the product from our site.
We will continue to strive for excellence and hope to serve you again in the future.
The Ciciful Customer Complaint Team
complaint@ciciful.com
If I could do a negative -5 I would
If I could do a negative -5 I would! I ordered the AC/DC shirt. The quality was crappy, but ok I could make it look cute…….except the band name is BACKWARDS. So the shirt says CD/CA like wtf I have to throw it away now, I want my $48 back what a SCAM. DO NOT waste your money
4 aprile 2025
Non scritta su invito
Risposta di Ciciful
Hello Christina,
We are truly sorry to hear that the quality you received is not up to your expectation. We are committed to providing the best possible experience for our customers, and we want to make this right for you as soon as possible.
In order to effectively address this issue and expedite the resolution, could you please provide us with your order information through our email? This would include the order number, the name of the recipient, and the email address used to place the order. By having this information, we can quickly locate your order in our system and take the necessary steps to resolve this matter.
Please rest assured that we provide a return and exchange service within 30 days of receiving the package. We value your business and will do everything we can to ensure your satisfaction.
The Ciciful Customer Complaint Team
complaint@ciciful.com
I ordered items on February 23rd
I ordered items on February 23rd, this year and haven’t received them! I want my order or my $64. Back! Will be going to my bank soon to see what I can do.
23 febbraio 2025
Non scritta su invito
Risposta di Ciciful
Hi,
We are extremely sorry to hear that you have not received your order.
In order to locate your order safely and quickly, we kindly ask you to contact us through our email. Please provide us with the order number and any other relevant details that can help us identify your order more easily.
We will keep you updated on the progress and will give you a satisfactory reply as soon as possible.
Thank you for your patience and understanding.
The Ciciful Customer Complaint Team
complaint@ciciful.com
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