I am unsure of that the products are like as the parcel has to arrive first. Parcels were late so I messaged them using the online chat. I was assured it would be delivered the next day, dpd tracking... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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I had my first order delivered 3 days ago. Unfortunately DPD tossed my order about resulting in a box wide open and 5kg bars of chocolate burst open and smashed to bits. CFW have been amazing at res... Leggi di più
Just ordered and paid for some chocolate chips online and then as soon as I placed the order realised I had forgotten to include cocoa powder. I telephoned immediately to ask if could add to the orde... Leggi di più
Good selection of products, prompt delivery, items as described. You lose a star because nobody seems to have done any QA on your nuts list of "States" (not that we have those in Scotland). You list e... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
- Fornitore di prodotti alimentari
- Attrezzature per panifici
- Grossista di dolciumi
- Fornitore di macchinari per l'industria alimentare
- Fornitore di attrezzature per gelatai
- Panetteria all'ingrosso
Scritti dall'azienda
CFW are discount suppliers of Chocolate Fountains, Chocolate, Waffle, Crepe, Popcorn & Donut making equipment, mix & supplies. Next day delivery.
Informazioni di contatto
Denburn Road, KY1 2BJ, Kirkcaldy, Regno Unito
- +44 (0)1592 650 540
- info@cfw.co.uk
- www.cfw.co.uk
2,8
Nella media
180 recensioni
Ha risposto al 50% delle recensioni negative ricevute
Solitamente risponde entro 1 mese
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Great item and service… highly recommend
8 dicembre 2021
Speed of delivery is amazing!
3 dicembre 2021
Amazing service
Amazing service and lots of different products to enhance any catering business. We have been delighted with all our orders and continue to order on a monthly basis.
9 novembre 2021
Risposta di CFW
Thank you for your lovely feedback. It is a pleasure to supply you.
Can't fault the service at all
Can't fault the service at all. Great prices, rarely out of stock and always delivered very quickly. Have used on plenty of occasions and will continue to do so!
8 novembre 2021
Risposta di CFW
Thank you for your excellent feedback. We are always grateful when our customers take the time to let us know how we are doing, makes us proud to know we are doing a good job.
Risposta di CFW
We can’t thank you enough for the kind words. Your review means a lot to us and lets us know we’re on the right track!
Excellent prices and delivery
Excellent prices and delivery. Have used a few times for buying bags of chocolate for baking with. Would definitely recommend
4 novembre 2021
Risposta di CFW
Thank you for taking the time to provide your kind feedback. We count ourselves lucky for customers like you. We look forward to working with you again in the future!
Disgusting service
Disgusting service ! Ordered chocolate callets the chocolate came in one solid block due to them clearly not storing correctly. Meaning I can not use the 10kg worth of chocolate for intended purpose. Spoke with customer service and told they wouldn't replace or refund. 1 working day to spot and report an issue even if reported they won't do anything. Absolute scam. Now taking it up with my bank to do a charge back.
3 novembre 2021
Risposta di CFW
Hello.
We are sorry to hear that you were not satisfied with your order. Please however allow me to state several facts below to allow fair representation of all parties.
1) As my colleague attempted to explain to you via the web chat, our warehouse is designed to remain cool for storing chocolate, even during the hot summer months we do not have issues with chocolate melting in our warehouse. We can 100% assure our customers that the chocolate did not melt in our warehouse and we store all of our products to the recommended guidelines.
2) We do state in our terms "Please note: Returns, exchanges and refunds are not accepted for instances of our chocolate melting in transit." This is normally a rare occurrence and even then only normally in the hottest peak of summer. However as the chocolate is designed for melting, it can still be used for its intended purpose, and this is why the statement was added to our website during the heat wave earlier this year.
3) Third and most relevant point is that the chocolate was delivered on 29/10 and the melting was not reported until 3/11, 5 days later. We will always do our utmost best to keep our customers satisfied, but unfortunately by this length of time there was no way to establish whether the chocolate had melted during transit or at the customers premises.
Kind Regards,
CFW
Excellent price and fast delivery!
12 ottobre 2021
Quick delivery of excellent products…
Quick delivery of excellent products and great customer service.
11 ottobre 2021
As usual always in stock
As usual always in stock . Every other supplier finding tough to keep up with the challenge but only CFW has my faith . Thanks for your dedication and hard work.
4 ottobre 2021
Great product and flavours..!
4 ottobre 2021
Amazing company
Amazing company high quality product very good service fast delivery product arrived n very good packaging😍😍😍
Thank you very much 100% recommended
3 ottobre 2021
Always great service from the guys at…
Always great service from the guys at CFW. Delivery is always very swift, and great products at good price.
12 settembre 2021
good service
9 settembre 2021
Amazing company which provides amazing…
Amazing company which provides amazing top quality supplies
8 settembre 2021
delivery time is A1
8 settembre 2021
I can always rely on you guys to ship…
I can always rely on you guys to ship my items immediately!
I always buy my white couverture chocolate from CFW and it always comes well packaged and when it’s meant to
5 settembre 2021
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