Avoid - terrible com
Avoid, avoid, avoid. I am always careful what I let my pre teen daughter put on her face as so many products are unsuitable. When I received my order the packaging was covered in advertisements for ingredients that are not appropriate for pre-teen skin. The product information did not mention any of this - it was buried right in the middle of the ingredients.
So I return it - at my own cost. I couldn't figure out the returns process so I emailed the company. No response.
Finally going through the online chat I manage to start the returns process thinking it will at least be straightforward. They have charged me much more than Evri would do for a standard Evri delivery and provided no information on how to carry out the return. I have no idea if or when I'll actually get my money back.
Risposta di Barefacebeauty
Thank you for taking the time to leave a review, and I’m sorry to hear you felt disappointed with your experience.
I’d like to clarify a few important points:
✔ Product information
The blush you purchased is advertised by the brand itself as containing peptides — this is part of all official marketing material. This information wasn’t hidden; it appears clearly within the product details and ingredients list.
✔ Simple returns process
Our returns process is very straightforward. We offer two options:
You can purchase an Evri label through our returns portal for convenience, or
You are welcome to use any cheaper alternative postage method — we genuinely don’t mind, as long as the item is returned in new, resaleable condition with the order number included.
✔ Where to find returns instructions
We do provide full guidance across multiple places:
The Create a Return link is located in the main menu on our website.
Our online chat instant answers give step-by-step instructions.
Our Returns Policy page also explains exactly how to return items.
Returns only require submitting a photo, selecting a reason, and posting the item back — nothing more complicated.
✔ Refunds
We always honour refunds for unused, undamaged items that are returned. As soon as we receive the parcel, the refund is processed in full.
I’m sorry if any of this was unclear during your experience, but I hope this helps explain our process. If you still need assistance, please contact us through our website — we’re always happy to help.
