Canadian Appliance Source - Whitby / Oshawa Recensioni 

Reliable, and great customer service

The sales person seemed genuine in ensuring that I bought the right appliance for my need.

I didn't like the idea of getting a different model number from the one that I had ordered. In my opinion your customer service needs some improvement
I didn't like having two technicians come to repair a bad install and having to wait for 4 days to use my dishwasher.
Your delivery was good and very friendly.

Dave Thomas at the Whitby location is wonderful.

Was 2 1/2 weeks without a washer and dryer…shopped around and 2-3 wk wait time..
Go to this store on a Friday, could have had it on Saturday but opted for Monday…delivery team came on time and setup was flawless
Definitely go to the Whitby store again if I need another appliance

The fridge we wanted was in stock and we were able to have it delivered a couple of days after we bought it

As always, Canadian Appliance Source is my go-to for all my appliances. Quick and stress free service everytime!

Very easy to order online and get delivered in a timely manner. Delivery was fast and easy.

I was so impressed with the delivery service . I have had other delivery people in the past only move the appliances halfway into position and then leave them so that I had to get additional help. These guys were courteous and accommodating. Everything was put in place and they made sure we were happy with the setup.
I feel that the manual that came with my washing machine could have given more detail with regards to setting up internet and any trouble shooting. Still haven’t made to figure out how to change the display on the machine from Spanish? Ti English. Will call into the 1 800 number

Salesperson was efficient and knowledgable. No pressure to purchase.

Friendly salesman answered all our questions and placed the on line order for us

Great people an fast service. Thanks Everyone Stephanie

Edited to update after their misleading response. I wanted a fridge with the door reversed. This was stated. There was no charge stated above the no worry delivery offered or I would have paid it. They was zero reason to remove the door for a fridge smaller than the one going out that previously came in that same door. There was not a single mention of a copper line until they pulled the fridge out.

Their response clearly shows how bad their service is! Worst appliance retailer I have had in over 35 years, never going back. Seniors stay very clear of them!

I took delivery of a fridge on June 25, 2026 and the following problems occurred:

They would not unhook the water supply because the tubing is copper; which is crazy because it is literally the same nuts and the water supply was turned off by me ahead of time! Luckily, I was able to do that for them or I would have had to call an appliance person.

They removed my front door, nobody in 30 years has ever done that. They damaged the doorframe in several spots.

When they hit the door frame they also dinged the new fridge in a couple of spots.

They would not reverse the door because it was not on the order. When I mentioned this to the salesperson, he said that I never mentioned it. I chose the fridge on-line. I had a list that I rhymed off that basically said “exact model number, colour, the type of doors and the fact that I chose this model because I need the door reversed”.

A lot of packaging was left inside the fridge (they were supposed to remove all packaging).

They did not level the fridge and I did not realize that until after I loaded it and used it a bit. Feet would not move. Had to empty the fridge again, pry it up and then turn the feet, put it down, check level and keep doing that myself until it was corrected!

This fridge was not the most expensive as it was bought for temporary reasons, not a permanent fridge, so I was extremely accommodating. I wrote to them and listed the concerns and the fact that I was not being too picky. I would fix my house front door as I have that paint; I don’t need a replacement fridge, either a door or even the touch up paint will suffice - with some compensation as I did not purchase a damaged fridge at a lower price; They agreed to the cheapest offer which was perfectly fine, they refunded 10% and sent me an Electrolux touch up pen; (note again that I had to unhook the water supply myself).

This had taken some time but, in every correspondence, I said the door needed reversing (I could barely use the fridge for weeks). Finally, they said to go back to my salesperson. I did that, he checked and said that it had been too long and now they wouldn’t do it. So back to CAS. They sent me a rather rude email stating “This item was delivered nearly a month ago and you did not report this issue to us within the first few days of the delivery. Consequently, our team cannot return to reverse the door due to the liability concerns” then basically told me to talk to my salesperson! So, I contacted my salesperson and also overed to pay $40 which was apparently missed on the order. He checked and the installers said they wouldn’t do it now because the fridge is in use. So, what next, call an appliance person and pay that too 7 weeks later it is still difficult to use the new fridge!!!!!

This is my overall opinion. Most people will choose this company for the free delivery all included full service. DON’T! YOU ARE BETTER TO PAY FOR THE SERVICE FROM PLACES LIKE THE BRICK OR LEONS. Last year I got a new upright freezer from Leon’s, paid the service fee, it was amazing from start to finish. Another sort of comparison, I took delivery on a new box spring and mattress 2 days after the fridge, paid the service fee and that was also absolutely amazing from start to finish. So, if you get a good deal on an appliance from CAS, that could work, just don’t get conned by the free service part, it has been extremely painful (and rude when I was an accommodating person from start to finish.).

Quick delivery and very pleasant and caring people both in sales and delivery. The prices are very reasonable compared to the box stores.

Service and delivery was awesome.
Thank you!

The saleman was very understanding, when I discovered I had lost my credit card and he agreed to hold my order till I found it.

From ordering to delivery, everything went exactly as planned. No issues what so ever.

Very pleased with the service, appliances and delivery.