Canadian Appliance Source - Surrey Recensioni 

2143
TrustScore 4 su 5

4,2

7488 King George Blvd., Unit 470, V3W0H9 Surrey, BC, CA


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Scopri cosa dicono le persone

Valutata 5 stelle su 5

The seller was efficient, pleasant and answered all of our questions. The delivery was expedient (2 days) and the delivery guys were respectful and pleasant and set everything up the way we wanted it.... Leggi di più

L'azienda ha risposto

Valutata 2 stelle su 5

Have talked to the aftersales couple times about the defective parts of the top left side plate which causing the top door drops and cold air leaking. They said will looking for the parts and c... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

While looking to replace the washer that was unexpectedly out of order, we were in bit of urgency finding a new one. Walking into CAS and greeted by Aksha Verma, he introduced us to a few options and... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Akashdeep Verma was very patient and accommodating while we went back and forth in making our decision which did take a while. He was also very friendly and professional. The two delivery peop... Leggi di più

L'azienda ha risposto


Dettagli dell'azienda

  1. Negozio di elettrodomestici

Informazioni su Canadian Appliance Source - Surrey

Scritti dall'azienda

Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.

Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.

Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details to make the shopping experience as pleasant as possible.


We know that buying major household appliances can feel like a big commitment, and there’s often a lot of confusion or outdated information online regarding return terms and hidden fees with Canadian Appliance Source.

Based on our recent video update (you can reference the file named "Official Canadian Appliance Source Return Policy 60-Day Returns & ZERO Restocking Fees"), we want to clear the air and lay out our Return Policy as simply and directly as possible so you can shop with complete peace of mind.

The Core Return Terms for Unused Items

- 60-Day Full Refund Window: You have a full 60 days from purchase to initiate a return or exchange.

- $0 Restocking Fees: We do not charge any restocking fees on eligible returns.

- Original Packaging Requirement: To qualify for this standard return, the product must be returned in its original packaging.

How to Process a Return

- Keep Your Packaging (For Standard Returns): If you simply changed your mind, ensure the appliance remains in its original box/packaging.

- Initiate the Return: Reach out to our rCanadian Appliance Source Returns Portal - https://www.canadianappliance.ca/returns or customer Service within the 60-day window (or immediately if your item arrived damaged/defective, Do not plug in or use it) and we shall process your return accordingly.

What If Your Product is Damaged or Defective?

We want to make sure that you are fully aware that if your product arrives damaged or is not working, the standard policy rules above do not apply to you.

If you receive a defective or damaged appliance, you are completely exempt from the standard return restrictions; you have 48 hours from the day of delivery to report any damage or any issue with your appliance on our dedicated online support for returns at https://www.canadianappliance.ca/returns


Informazioni di contatto

  • 7488 King George Blvd., Unit 470, V3W0H9, Surrey, BC, Canada

  • 7785885620

4,2

Molto buono

TrustScore 4 su 5

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4,2

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(2143)

7689 recensioni negli ultimi 12 mesi

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Valutata 5 stelle su 5

Convenience, speed, value

Quick, convenient, easy, had all the info about the products by chat online, had the product in stock, delivered next day, professional delivery with no damage, competitive price.

1 agosto 2023
Valutata 1 stelle su 5

The sales rep did not inform me that…

The sales rep did not inform me that the fridge hinge opens from the left side - I have to pay extra for service charges to change it to the right side

24 luglio 2023
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Risposta di Canadian Appliance Source - Surrey

Dear Maryam,

Thank you for taking the time to share your feedback.

We regret that your experience has been less than adequate.

Please note that the specifications of appliances are made available to our customers on our website.

Please note that door swing service is to be charged as a team has to be dispatched to do the service.

We apologize for any inconvenience.

Thank you kindly,

ST
CAS

Valutata 1 stelle su 5

So far I am still waiting for my refund…

So far I am still waiting for my refund you said that the refund was made on July 18th and would take 7 days to see it show up on my statement!
Well it is August 5th and no refund...

Waiting
Mary Ann Millar

18 luglio 2023
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Risposta di Canadian Appliance Source - Surrey

Hello Mary Ann,

Thank you for your comment.

Our records show that your refund was processed on August 1st.

Please allow 5 to 7 business days from this date for the amount to reflect on your account.

You may contact our customer care team at 1 833 227 0500 to request the Transaction ID.

Thank you kindly,
SJ
CAS

Valutata 5 stelle su 5

Fantastic

I have been using Canadian Appliance Source for the last 5 years and they are great. I always feel valued and I enjoy the speedy service.

29 luglio 2023
Valutata 3 stelle su 5

I did not receive the delivery window…

I did not receive the delivery window the day before, had to shorten my trip out to our farm in Lumby this past Sunday so I did not miss the delivery. On the day of delivery the real time delivery tracking did not work. Found the delivery exercise quite frustrating.

21 luglio 2023
Valutata 1 stelle su 5

When we brought the refrigerator home…

When we brought the refrigerator home and unwrapped in one of the rear wheels wants screwed in. Rather it was just set in the spot. I called less than 30 mins after picking up the product and was told sorry nothing we can do and put me thru to whirlpool. The service was horrible. Furthermore the refrigerator is missing to side adjustable shelves. Which they didn’t even bother listening to about.

27 luglio 2023
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Risposta di Canadian Appliance Source - Surrey

Dear Customer,

Thank you for taking the time to share your feedback.

We are sorry to hear about the issue you are experiencing with the unit.

Please understand that product issues are the responsibility of the manufacturer as they hold the first-year manufacturer's warranty.

Hence our customer team has advised you to contact Whirlpool directly to have the issue resolved faster.

You can also submit the return/exchange form on the link below and our after-sales team will be able to assist you.
https://www.canadianappliance.ca/returns

We do apologize if this was not communicated properly.

Thank You,
W.L
CAS

Valutata 1 stelle su 5

There is a mistake with my other as…

There is a mistake with my other as regards accessories

20 luglio 2023
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Risposta di Canadian Appliance Source - Surrey

Dear Adebayo Ajayi,

Thank you for your feedback.

We are sorry for any inconvenience caused by your order.

We can see that your sales representative is currently looking into the matter.

Kind regards,

V.G
CAS

Valutata 2 stelle su 5

Poor delivery service.

Delivery driver took my old dishwasher away with panel still attached. Tried everything but CAS wasn’t able to just call the driver to return it. As a result the panel was thrown out. I have to pay a cabinet maker to now construct a new panel. Bad support all around.

25 luglio 2023
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Risposta di Canadian Appliance Source - Surrey

Hello Avery,

Thank you for your comment.

We regret to learn that your experience has been less than adequate.

Please understand that customer's are to ensure appliances are ready to go for haul away prior to the delivery team's arrival.

In some instances, like this case, the team will be required to scrap the item immediately due to lack of space on the truck.

We sincerely apologize for any inconvenience caused.

Thank you kindly,
SJ
CAS

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