Our sales person Jermaine James was exceptional. Our 20+ year old Kenmore washing machine needed to be replaced, however we live in a small house & the old appliance was smaller than today’s big machi... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
I purchased the stand up freezer online and the appliance arrived as described. Delivery was excellent; on time and efficient. The two delivery people removed our old freezer from the basement and car... Leggi di più
L'azienda ha risposto
Easy to shop online. Price is competitive with the other stores. Delivery service is on time except instructions you put in the email for the delivery service doesn’t reach the delivery man. I suggest... Leggi di più
The salesman was straightforward and understood what we wanted right away. The delivery people were clear about what they needed to do a good safe job. The installation was quick and smooth and the ap... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Informazioni su Canadian Appliance Source - Scarborough
Scritti dall'azienda
Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.
Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.
Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details to make the shopping experience as pleasant as possible.
We know that buying major household appliances can feel like a big commitment, and there’s often a lot of confusion or outdated information online regarding return terms and hidden fees with Canadian Appliance Source.
Based on our recent video update (you can reference the file named "Official Canadian Appliance Source Return Policy 60-Day Returns & ZERO Restocking Fees"), we want to clear the air and lay out our Return Policy as simply and directly as possible so you can shop with complete peace of mind.
The Core Return Terms for Unused Items
- 60-Day Full Refund Window: You have a full 60 days from purchase to initiate a return or exchange.
- $0 Restocking Fees: We do not charge any restocking fees on eligible returns. - Original Packaging Requirement: To qualify for this standard return, the product must be returned in its original packaging.How to Process a Return
- Keep Your Packaging (For Standard Returns): If you simply changed your mind, ensure the appliance remains in its original box/packaging.
- Initiate the Return: Reach out to our rCanadian Appliance Source Returns Portal - https://www.canadianappliance.ca/returns or customer Service within the 60-day window (or immediately if your item arrived damaged/defective, Do not plug in or use it) and we shall process your return accordingly.What If Your Product is Damaged or Defective?
We want to make sure that you are fully aware that if your product arrives damaged or is not working, the standard policy rules above do not apply to you.
If you receive a defective or damaged appliance, you are completely exempt from the standard return restrictions; you have 48 hours from the day of delivery to report any damage or any issue with your appliance on our dedicated online support for returns at https://www.canadianappliance.ca/returns
Informazioni di contatto
20 Lebovic Ave., Unit 3, M1L4V9, Scarborough, ON, Canada
- 4167406500
4,7
Eccellente
2K recensioni
Chiedi ai clienti di scrivere una recensione
Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative
L'obiettivo di Trustpilot è mostrare contenuti di persone reali. Questa azienda potrebbe usare il nostro strumento di risposta assistita dall'intelligenza artificiale per rispondere più velocemente.
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Risposta di Canadian Appliance Source - Scarborough
Hi Betty,
Thank you for your feedback! We’re glad to hear that your experience with CAS was smooth, our prices competitive, and our service professional.
We truly appreciate your business and look forward to assisting you again in the future. Please feel free to recommend us to your family and friends—we’d be happy to help them as well!
CAS
Great service thank you
8 marzo 2026
Risposta di Canadian Appliance Source - Scarborough
Hi Frank,
We appreciate your positive feedback and are so glad you were happy with our service. Thank you for taking the time to share.
CAS
Ordered in person at the store
Ordered in person at the store. A set of washing machine and dryer, was told will be ready and delivered on March 11, only the washing machine was delivered and was told, no stock for the dryer since then , nobody followed up or any update provided. So far still waiting and very stressful since my household can only wash the laundry and can not dry them. Please help if you understand my review. Thanks
8 marzo 2026
Risposta di Canadian Appliance Source - Scarborough
Dear Piao Luw,
Thank you for taking the time to leave your feedback. We’re very sorry to hear about your experience and understand how frustrating it has been.
At this time, the dryer is currently out of stock, and availability depends on the manufacturer’s shipment to our warehouse. While we are actively monitoring this, delays can unfortunately occur outside of our control.
We recommend staying in touch with your sales representative or our team for the latest updates, and we will continue to assist you as more information becomes available. We appreciate your patience.
Sincerely,
CAS
Risposta di Canadian Appliance Source - Scarborough
Hi Sarah,
Thank you for your feedback! We’re glad to hear that your experience was easy, you were attended to promptly, and received helpful advice.
We truly appreciate your business with CAS and look forward to assisting you again in the future. Please feel free to share your experience with family and friends—we’d be happy to help them as well!
CAS
It was good overall just felt a bit…
It was good overall just felt a bit rushed then my my first experiance 4 yrs ago. Also, no one returns your call and its fustrating.
7 marzo 2026
Great customer service by Peeyush…
Great customer service by Peeyush Gulati. I have now become his repeat customer and have bought two appliances in last 1-2 year time and will come back to him again.
your prices are competitive and is one place where we can get all appliances. Delivery people were professional-his name was Acky.
10 marzo 2026
Risposta di Canadian Appliance Source - Scarborough
Hi Harinder,
Thank you for your wonderful review! We’re delighted to hear that Peeyush Gulati has provided such great service that you’ve returned for multiple appliance purchases. It’s also great to know that our competitive prices and wide selection met your needs, and that Acky delivered your appliances professionally.
We truly appreciate your continued business with CAS and look forward to assisting you again in the future. Please feel free to recommend CAS to your family and friends!
CAS
Exemplary service
I called the Sales Department directly to order a refrigerator for delivery. I was pleased to hear they had my item in stock.The transaction was processed smoothly and easily. My new appliance was delivered within 2 days and they also picked up the old fridge. I was very pleased with the service provided by CAS.
5 marzo 2026
Risposta di Canadian Appliance Source - Scarborough
Hi,
Thank you for your review! We’re thrilled to hear that your refrigerator purchase went smoothly, from ordering directly with our Sales Department to quick delivery and pickup of your old fridge.
We sincerely appreciate your business with CAS and look forward to serving you again in the future. Please feel free to share your positive experience with family and friends!
CAS
Awesome experience
I was really well taken care of from the online sales transaction with Peeyush to the delivery and installation by Sorush and his cousin. Peeyush was patient with me as I made up my mind between models, and he continued his good communication after the sale to help lineup the delivery time. He was located in Scarborough and I was all the way out in the Alberta Rockies. As for the delivery from Calgary, Sorush and his cousin were kind, hardworking and so polite. My place is tricky to move anything large in and out of, but they did it seamlessly. Sorush hooked everything up easily and made sure everything worked before helping me get the door back on the hinges and then took off, having cleaned up and taken all the packaging mess with them. Mamnoon!
4 marzo 2026
Risposta di Canadian Appliance Source - Scarborough
Hi Meghan,
Thank you for your wonderful review! We’re thrilled to hear that Peeyush provided patient, helpful service throughout your online purchase and that Sorush and his cousin delivered and installed your appliance so seamlessly, even in a tricky space. It’s great to know the team made sure everything was set up properly and left your home clean.
We sincerely appreciate your business with CAS and look forward to assisting you again in the future. Please feel free to share your positive experience with family and friends!
CAS
Risposta di Canadian Appliance Source - Scarborough
Hi Roy,
Thank you for your review! We’re glad to hear that our communication regarding the stages of delivery met your expectations.
We sincerely appreciate your business with CAS and look forward to serving you again in the future. Please feel free to recommend CAS to your family and friends!
CAS
Really bad experience wasted a lot of money
Please keep in mind we have the exact dimensions and model number to be replaced and the sakes guy said no problem and the installer said it was not even close
Well, we were told that we would get a washer that would match the specific one and model number we gave, and that washer came. It was the wrong size and then the installers refused to install it because they said they needed to change the hoses which we weren't informed about that and then they wouldn't help even putting the dryer on top of the washer to help us to see if it would fit so we could keep the washer there so there's stubbornness we just returned the washer now the only good thing is is that we did get a full refund, but would not order from there again
The salesman I think just wanted to push a item that was on sale and overstocked or whatever
Totally wasted my time, wasted my service guy we found another company who delivered the washer. Did all the work installed it put the other dryer on top without any issues.
Sounds like the installers are a third-party that you're using and they really don't care about your sale
3 marzo 2026
Risposta di Canadian Appliance Source - Scarborough
Dear Customer,
Thank you for taking the time to share your feedback. We’re very sorry to hear about the frustration you experienced with the washer delivery and installation.
Based on our records, the previous washer setup was not compatible with the new unit, which is why the installers were unable to proceed with the installation as originally expected. We understand how disappointing this must have been, especially after arranging delivery and planning around the installation.
We sincerely apologize for the inconvenience and the time this situation caused you.
Sincerely,
CAS
Zero after-sales follow up
Zero after-sales follow up. Sales rep doesn’t return emails or phone calls.
Misinformation regarding installation.
Delivery people were not told that they were to take away old appliances, creating unnecessary stress. After pressing the matter emphatically, they finally agreed to remove them.
Overall, an unpleasant and expensive experience.
8 marzo 2026
Risposta di Canadian Appliance Source - Scarborough
Dear Customer,
Thank you for your feedback.
At the time of purchase, the old appliance removal service was not included in your order.
This is why the delivery team was unable to perform the service, as it must be added prior to delivery to ensure there is sufficient space on the truck.
However, our team has since spoken with you and agreed to add this service to your order.
Our team was able to proceed with the appliance removal as discussed and on the same day.
For future reference, we suggest reviewing your invoice to see which services are included and which are not.
This will help ensure our team can assist you as efficiently as possible.
Sincerely,
CAS
Risposta di Canadian Appliance Source - Scarborough
Hi Joyce,
We are happy to hear that you had such a great experience with our customer service. Thank you!
CAS
DELIVERY WINDOW ASSIGNMENT
The company just arbitrarily assigned a delivery time
window. The delivery time window was advised to
me on the evening before the date of delivery. It was not possible to contact CAS either by phone or email.
The phone line was unattended. The email would not
have facilitated a timely response. The email link embedded in the email notice did not function.
My first delivery was missed. Rather than just a phone call which I unknowingly missed 5 minutes in advance of the delivery truck's arrival, it should have
been a text message at least 15 minutes ahead of the delivery truck's arrival, so that it could be distinctively seen and recognized. The previous paragraph is about the arbitrarily assigned re-delivery.
The delivery truck staff were actually first class and
very helpful. This review should NOT reflect anything negative towards them. Please pass on a commendation to them for the way they helped me
given the situation I was forced to work with. They
mitigated the situation very effectively.
6 marzo 2026
Risposta di Canadian Appliance Source - Scarborough
Dear Markus Weigand,
Thank you for sharing your feedback.
Regarding the delivery time assignment, please note that the delivery window is provided one day prior to the delivery date, typically in the evening.
According to our records, our team waited for 15 minutes on the date of the initial delivery; however, no one was available to receive the order.
We apologize for any inconvenience this may have caused. We see the Hisense refrigerator was successfully delivered.
Thank you kindly,
CAS
My experience with Chioma
My experience with Chioma, my sales rep. was excellent. She was friendly, introduced herself and showed me many different products for the 6 apppliances I was looking for. I never felt rushed into buying any. She was extremely knowledgeable and explained any questions I had about the product. She contacted me regularly about any savings I might receive if they went on sale . It was a pleasurable experience. Thank you Chioma.
28 febbraio 2026
Risposta di Canadian Appliance Source - Scarborough
Hi Patricia!
We are thrilled that our staff provided the knowledgeable, patient service we strive for. Thank you for trusting us with your multi-appliance purchase, and we hope to see you again for any future projects!
Take care,
CAS
Location is really good
Location is really good, accessible entrance. The store is well organized, clean, welcoming; Not too much items but variety of planty of choices, not confusing for some older custumers as ourselves. The administrative section was visible once you go through the door, and the staff prompted us immediately after we entered. Greated us professionally yet politely, provided information to my husband directing him to the area he needed. Asked us how he can help us. After we explained what we need, he eagerly took us to the area of interest. His effort to convince us, the knowledge about the appliences that we needed, the clear description of the items and the pros and cons for each of them according to our needs, were amazing, no words can explain how satisfies we were. After stragling for more than three months with another store, this was like something unbolivable, was fast, easy to decide, happy with choice offered, and abave all, you can't say who was happier, us that we made good deal and good choice, or him who got another opportunity to proof his skills, knowledge and devotion to the profession. In two days we bought the appliences, they delivered, installed, and the tennant called back to tell us haw happy she was with the appliences. We couldn't be happier. Thank you for you service Canadian Appliance Source, and thank you to the young man for making this purchase a wanderfull experience. That young man's name is Jermaine James. Thank you Jarmaine, we all are proud of you!
4 marzo 2026
Risposta di Canadian Appliance Source - Scarborough
Hi Gordana,
Thank you so much for your amazing review! We’re thrilled to hear that Jermaine James provided such knowledgeable, professional, and attentive service, making your appliance purchase smooth, fast, and enjoyable. It’s wonderful that everything from selection to delivery and installation exceeded your expectations.
We sincerely appreciate your business with CAS and look forward to assisting you again in the future. Please feel free to recommend Jermaine and CAS to your family and friends!
CAS
I already mostly knew what I wanted but…
I already mostly knew what I wanted but a few smart questions from Hamandeep helped me make quick decisions.
We had the deal done, delivery set up in record time.
The delivery guys were terrific too. Wish I had noted their names.
1 marzo 2026
Risposta di Canadian Appliance Source - Scarborough
Hello,
We're delighted to hear that Hamandeep was able to guide you with just the right questions, making your decisions quick and easy. It's fantastic that the delivery was arranged so efficiently and that our team left such a positive impression.
We truly appreciate you choosing to work with us and hope your new appliances bring you many years of convenience and enjoyment.
Warm regards,
CAS
Love the new fridge!
From Jermaine in the store to the punctual, professional delivery folks, buying our new refrigerator was a pleasant experience overall and we're really happy with the fridge.
5 marzo 2026
Risposta di Canadian Appliance Source - Scarborough
Hi Andrew,
Thank you for your wonderful feedback! We’re thrilled to hear that Jermaine was in the store and our delivery team provided professional and punctual service, making your refrigerator purchase a pleasant experience. Your satisfaction is our priority, and we truly appreciate your business with CAS. We look forward to serving you again in the future and would be happy to assist your family and friends as well.
CAS
Good service and personal support
Good service and personal support
Fardeen Nilotic is an excellent salesperson
5 marzo 2026
Risposta di Canadian Appliance Source - Scarborough
Hi Anaar,
We really appreciate your feedback! It’s wonderful to hear that Fardeen Nilotic offered personal attention and excellent service. Thank you for choosing CAS for your appliance needs—we look forward to serving you again and assisting your family and friends, too.
CAS
Reeyush was absolutely fantastic
Reeyush was absolutely fantastic. He answered my questions promptly. He was very knowledgeable and also gave me alternative suggestions for a rental that I have. I was very happy with him.
5 marzo 2026
Risposta di Canadian Appliance Source - Scarborough
Hi Carm,
Thank you for sharing your experience! We’re delighted that Reeyush was able to provide excellent guidance and alternative suggestions for your rental. Your support means a lot to us, and we look forward to serving you again in the future. Please feel free to recommend CAS to your family and friends—we’d be happy to assist them as well.
CAS
Purchase of our L.G. refrigerator
Our salesman Fardeen Niloy was friendly, honest and knowledgeable. He also wasn't pushy as alot of salesmen can be. After our purchase, the delivery was quick and the delivery drivers were also very friendly and good at their jobs. It was a very positive experience from beginning to end.
3 marzo 2026
Risposta di Canadian Appliance Source - Scarborough
Hi,
Thank you for sharing your experience! We're delighted that Fardeen Niloy made your purchase enjoyable with his friendly, honest, and knowledgeable approach, and that our delivery team handled everything efficiently and professionally. Knowing that your experience was positive from beginning to end means a lot to us.
We sincerely appreciate your support and thank you for choosing CAS. We look forward to assisting you again, and we’d be grateful if you
CAS
Come funziona Trustpilot
Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.
Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.
Scopri di più su come vengono gestite le recensioni su Trustpilot.
La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.
Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.