Adrian Frei was amazing from start to finish! 👏🏻👏🏻👏🏻👏🏻When our fridge broke down unexpectedly, Adrian made shopping for a new one an absolute pleasure. He was efficient, pleasant, and very i... Leggi di più
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I had an exceptional experience with both sales and service! Isiah was wonderful—he made sure to understand my needs and held my products until I was ready for delivery. The delivery and installation... Leggi di più
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Our fully stocked freezer was dying and CAS was quick to make us a good deal and have the new freezer out in a day (if you don't count Sunday ;) ) The guys who delivered it did a great job of protec... Leggi di più
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Isaiah Evans in customer service sold and supplied me with the freezer I wanted and kept me updated on the delivery. The 2 delivery people were very good about putting my freezer in place, they were... Leggi di più
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Dettagli dell'azienda
Informazioni su Canadian Appliance Source - Newmarket
Scritti dall'azienda
Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.
Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.
Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details to make the shopping experience as pleasant as possible.
We know that buying major household appliances can feel like a big commitment, and there’s often a lot of confusion or outdated information online regarding return terms and hidden fees with Canadian Appliance Source.
Based on our recent video update (you can reference the file named "Official Canadian Appliance Source Return Policy 60-Day Returns & ZERO Restocking Fees"), we want to clear the air and lay out our Return Policy as simply and directly as possible so you can shop with complete peace of mind.
The Core Return Terms for Unused Items
- 60-Day Full Refund Window: You have a full 60 days from purchase to initiate a return or exchange.
- $0 Restocking Fees: We do not charge any restocking fees on eligible returns. - Original Packaging Requirement: To qualify for this standard return, the product must be returned in its original packaging.How to Process a Return
- Keep Your Packaging (For Standard Returns): If you simply changed your mind, ensure the appliance remains in its original box/packaging.
- Initiate the Return: Reach out to our rCanadian Appliance Source Returns Portal - https://www.canadianappliance.ca/returns or customer Service within the 60-day window (or immediately if your item arrived damaged/defective, Do not plug in or use it) and we shall process your return accordingly.What If Your Product is Damaged or Defective?
We want to make sure that you are fully aware that if your product arrives damaged or is not working, the standard policy rules above do not apply to you.
If you receive a defective or damaged appliance, you are completely exempt from the standard return restrictions; you have 48 hours from the day of delivery to report any damage or any issue with your appliance on our dedicated online support for returns at https://www.canadianappliance.ca/returns
Informazioni di contatto
1111 Davis Dr, Unit 31, L3Y8X2, Newmarket, ON, Canada
- 2898033011
4,7
Eccellente
156 recensioni
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Great service both when ordering and delivering
Great service both when ordering and the delivery guys were pros.
2 marzo 2026
Risposta di Canadian Appliance Source - Newmarket
Hi Nancy,
Thank you for your review! We're glad to hear that both your ordering experience and the delivery went smoothly, and that our team provided professional service.
We truly appreciate your business and look forward to assisting you again in the future. Please feel free to recommend CAS to your family and friends as well. Thanks again for your support!
CAS
Thanks Anthony V.
It started with how helpful Anthony from the Newmarket store, with his in depth knowledge. The quickness foe getting the appliances to our home in a few days. We continue to buy our appliances from here.
4 marzo 2026
Risposta di Canadian Appliance Source - Newmarket
Hi Dustin,
Thank you for sharing your experience! We're thrilled to hear that Anthony from our Newmarket store provided knowledgeable and helpful service, and that your appliances were delivered quickly. It’s wonderful to know you continue to choose CAS for your appliance needs.
We truly appreciate your loyalty and look forward to assisting you again in the future. Please feel free to recommend CAS to your family and friends as well. Thanks again for your support!
CAS
CAS Service is Excellent
From the salesperson in the showroom to the delivery guys who delivered our new appliance, the entire experience was a very positive one. Special shout out to Anthony in the showroom and Peter and Markus who did the delivery.
7 marzo 2026
Risposta di Canadian Appliance Source - Newmarket
Hi Don,
Thank you for sharing your experience! We’re thrilled to hear that your entire visit, from the showroom to delivery, was positive. It’s wonderful that Anthony, as well as Peter and Markus, provided such great service throughout the process.
We truly appreciate your business and look forward to assisting you again in the future. Please feel free to share your experience with family and friends!
CAS
Outstanding selection and service
The staff were very friendly and professional. Very clear descriptions of the appliances and the pros and cons. Easy delivery instructions and prompt service.
7 marzo 2026
Risposta di Canadian Appliance Source - Newmarket
Hi Brian,
We really appreciate your kind words! It’s wonderful to know that our team’s clear explanations, professionalism, and friendly approach made your visit enjoyable, and that the delivery process was simple and timely.
Thank you for choosing Canadian Appliance Source. We look forward to serving you again and hope you’ll recommend us to family and friends.
CAS
Easy purchasing experience!
Incredibly easy purchasing experience for a new washing machine: good advice, helpful in matching me with my needs and quick, friendly, efficient delivery service. Recommended!
27 febbraio 2026
Risposta di Canadian Appliance Source - Newmarket
Hi Johanna,
Thank you for taking the time to leave a review! We’re delighted that your purchase was simple and enjoyable, with helpful guidance and a fast, friendly delivery service. Providing a smooth and positive experience is always our goal.
We truly value your business and look forward to assisting you again at Canadian Appliance Source. Please feel free to let family and friends know about your experience as well.
CAS
Everything went smoothly from purchase…
Everything went smoothly from purchase to delivery
26 febbraio 2026
Risposta di Canadian Appliance Source - Newmarket
Hello Barb,
We’re delighted to hear that everything went smoothly from purchase to delivery. Your support means a lot to us, and we’d be thrilled to welcome you back anytime!
Thanks again for choosing us.
Warm regards,
CAS
It was by far the best experience of…
It was by far the best experience of buying a major appliance. Very helpful.
25 febbraio 2026
Risposta di Canadian Appliance Source - Newmarket
Hi Joshua,
Thank you for your feedback! We're thrilled to hear that your appliance purchase was the best experience you've had and that our team was very helpful. Providing smooth and enjoyable service is always our goal at CAS.
We truly appreciate your business and thank you for choosing CAS. We look forward to serving you again in the future, and please feel free to recommend us to your family and friends!
CAS
The salesman was great
The salesman was great . Helped us with our choices. We were very pleased !
27 febbraio 2026
Risposta di Canadian Appliance Source - Newmarket
Hi Jane,
Thank you for your kind feedback! We’re thrilled to hear that our salesman was able to help guide your choices and make your experience a positive one. We truly appreciate your business with CAS and look forward to serving you again. Please feel free to recommend us to your family and friends!
CAS
Don't like the delivery at all
Don't like the delivery at all. Should provide more accurate ETA information in order for the customer to arrange elevator booking.
28 febbraio 2026
Salesperson at the Newmarket location…
Salesperson at the Newmarket location was knowledgeable and helpful. Delivery was smooth and clean. We’re happy with our new purchase as well!
26 febbraio 2026
Risposta di Canadian Appliance Source - Newmarket
Hi Sherry,
We really appreciate you sharing your experience! It’s wonderful to know that our team helped you feel confident in your choices. Thank you for choosing CAS—we look forward to assisting you again and hope you’ll share your experience with family and friends.
CAS
Excellent customer service
Excellent customer service from Vidisha! She was professional, responsive, and genuinely helpful. The experience was smooth and pleasant thanks to her support. Highly appreciated!
5 febbraio 2026
Non scritta su invito
Risposta di Canadian Appliance Source - Newmarket
Hi Masoud,
We’re thrilled you had a great experience with Vidisha! 😄 Professional, responsive service is what we aim for — we’d love to assist your loved ones too!
CAS
Appliance purchase
From sales thru to delivery I was completely satisfied.
When I had to change the size of my fridge, Mittal revised the order right away. When I was concerned about the removal of the old fridge, I was assured by Aisha that the delivery folks would take off the door. She also sent me a follow-up email to confirm the details so I didn't have to fret. The delivery guys (Keith and colleague) from logistics were awesome. Polite, knowledgeable and helpful.
2 maggio 2024
Non scritta su invito
We received a new fridge with problems
We received a new fridge with a scratched freezer door that didn’t close right and made a loud noise when closing and a freezer fan that rattled. Customer service told me to level the door, after calling the salesman who claimed he took my complaint up a level , I was told a door was on order. Weeks later a service call was made and the door was changed as well as the fan, but
The fan continued to rattle , again after complaining the back panel was replaced. Over a month of aggravation. Once they are paid they don’t seem to know how to look after anything. I would not bother to deal with these people again. The fridge was finally serviced by the co. That services Leon’s and the brick. I should have bought it there as the delivery was free not the 100.plus that I paid.
Terrible customer service, I was getting calls from 3 different service company’s and received more calls Evan after it was fixed. I guess peter doesn’t speak to PAUL. As no one followed up anything and only screwed it up trying.
23 agosto 2023
Risposta di Canadian Appliance Source - Newmarket
Dear Michael,
Thank you for taking the time in sharing your experience. As we are an authorized retailer, we require a Manufacturer's licensed technician to assess any product's functional issues. They will diagnose and report back in order for us, and the manufacturer, to determine next steps.
We appreciate your feedback as we utilize it to review internal practices to enhance our Customer Experience.
We sincerely apologize for the delay and inconvenience.
Best Regards,
KF
CAS
Range Hood Exchange Experience
I had to exchange my range hood for other model. The exchange process was seamless and the customer service support was excellent.
Thank you to after care support member Treshna who made this a no headache experience and to the sales manager Anthony out of Newmarket for the great customer service through this process.
Matt
21 settembre 2023
Non scritta su invito
Sales person was knowledgeable and was…
Sales person was knowledgeable and was quickly able to point me to a fridge that met my requirements.
Only gave 4 stars because the delivery folks while very good did leave some garbage (Styrofoam, tape, broken plastic bits) at my curb.
8 settembre 2023
A1 from sales to delivery
Everything went smoothly from salesman Anthony to delivery crew. Very good communication throughout. Anthony was extremely knowledgeable and helpful. Delivery crew was on time, very fast and efficient. This was my 4th time dealing with CAS, and certainly won't be the last!
9 settembre 2023
Horrible experience with delivery and…
Horrible experience with delivery and removal of previous appliance! And why is this in French???
6 settembre 2023
Risposta di Canadian Appliance Source - Newmarket
Hello Debora,
Thank you for your feedback.
We apologize for your delivery experience.
We can see that the appliance removal service failed as your old fridge was still plugged in.
Please note that the appliance removal fee does not include disconnecting appliances from their electrical or plumbing source.
This is clearly indicated on our website as well as on your invoice.
We apologize for any inconvenience caused.
Thank you kindly,
CAS
VG
Terrible customer service
Terrible customer service!
Buy your appliances with a reputable company. If anything goes wrong, these people will not help you.
7 settembre 2023
Risposta di Canadian Appliance Source - Newmarket
Dear Christine,
Thank you for taking the time to share your feedback.
We regret to learn that your experience has been less than adequate.
Please note that at the time of purchase, the specifications of the appliance would have been provided to you at the time of purchase.
The unit could have been refused upon delivery.
Unfortunately CAS does not take back appliances that have been installed/used.
We apologize for any inconvenience,
Thank you kindly,
ST
CAS
CAS gave notably good service
CAS proved themselves to be true to their word, they promised me next day delivery and kept their promise with texted updates on the delivery, remarkable in Canada. The sales folks were helpful and well-informed.
We will likely buy our new fridge from CAS.
7 settembre 2023
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