I had an exceptional experience with both sales and service! Isiah was wonderful—he made sure to understand my needs and held my products until I was ready for delivery. The delivery and installation... Leggi di più
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Scopri cosa dicono le persone
Our fully stocked freezer was dying and CAS was quick to make us a good deal and have the new freezer out in a day (if you don't count Sunday ;) ) The guys who delivered it did a great job of protec... Leggi di più
L'azienda ha risposto
Isaiah Evans in customer service sold and supplied me with the freezer I wanted and kept me updated on the delivery. The 2 delivery people were very good about putting my freezer in place, they were... Leggi di più
L'azienda ha risposto
CAS The Go-To-Store for all appliances Pleasant staff & very Knowledgeable. Stock available , free delivery & pleasant staff. I was able to track the delivery . Great performance by all persons fro... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Informazioni su Canadian Appliance Source - Newmarket
Scritti dall'azienda
Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.
Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.
Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details to make the shopping experience as pleasant as possible.
We know that buying major household appliances can feel like a big commitment, and there’s often a lot of confusion or outdated information online regarding return terms and hidden fees with Canadian Appliance Source.
Based on our recent video update (you can reference the file named "Official Canadian Appliance Source Return Policy 60-Day Returns & ZERO Restocking Fees"), we want to clear the air and lay out our Return Policy as simply and directly as possible so you can shop with complete peace of mind.
The Core Return Terms for Unused Items
- 60-Day Full Refund Window: You have a full 60 days from purchase to initiate a return or exchange.
- $0 Restocking Fees: We do not charge any restocking fees on eligible returns. - Original Packaging Requirement: To qualify for this standard return, the product must be returned in its original packaging.How to Process a Return
- Keep Your Packaging (For Standard Returns): If you simply changed your mind, ensure the appliance remains in its original box/packaging.
- Initiate the Return: Reach out to our rCanadian Appliance Source Returns Portal - https://www.canadianappliance.ca/returns or customer Service within the 60-day window (or immediately if your item arrived damaged/defective, Do not plug in or use it) and we shall process your return accordingly.What If Your Product is Damaged or Defective?
We want to make sure that you are fully aware that if your product arrives damaged or is not working, the standard policy rules above do not apply to you.
If you receive a defective or damaged appliance, you are completely exempt from the standard return restrictions; you have 48 hours from the day of delivery to report any damage or any issue with your appliance on our dedicated online support for returns at https://www.canadianappliance.ca/returns
Informazioni di contatto
1111 Davis Dr, Unit 31, L3Y8X2, Newmarket, ON, Canada
- 2898033011
4,7
Eccellente
154 recensioni
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Great Experience from Start to Finish!*
I had an exceptional experience with both sales and service! Isiah was wonderful—he made sure to understand my needs and held my products until I was ready for delivery. The delivery and installation went smoothly; you'd hardly know they were there! They took the old machines and all the packaging away. Thank you for such a great experience—much appreciated!
11 agosto 2026
Potrebbe usare l'IA per rispondereMostra di più
L'obiettivo di Trustpilot è mostrare contenuti di persone reali. Questa azienda potrebbe usare il nostro strumento di risposta assistita dall'intelligenza artificiale per rispondere più velocemente.
The communication
The communication, commitment, and the services provided by them are great, honesty, and professionals
5 settembre 2026
Risposta di Canadian Appliance Source - Newmarket
Hi Jasmine,
We are so pleased to hear that our communication, commitment, and services were great, honest, and professional. We truly appreciate your business!
CAS
Isaiah Evans in customer service dold…
Isaiah Evans in customer service
sold and supplied me with the freezer I wanted and kept me updated on the delivery. The 2 delivery people were very good about putting my freezer in place, they were also very friendly.
31 agosto 2026
Risposta di Canadian Appliance Source - Newmarket
Hi Darren,
We're so pleased to hear about your positive experience with our team member and that you received the freezer you wanted. It's wonderful that you were kept updated on the delivery and that our delivery team was friendly and helpful. We truly appreciate your business!
CAS
Our fully stocked freezer was dying and…
Our fully stocked freezer was dying and CAS was quick to make us a good deal and have the new freezer out in a day (if you don't count Sunday ;) )
The guys who delivered it did a great job of protecting the walls and floor both bringing in the new freezer and removing the old.
Great job all around!!!
1 settembre 2026
Risposta di Canadian Appliance Source - Newmarket
Hi Murray,
Thank you for your fantastic review! We're so pleased we could quickly assist you with a new freezer and provide a great deal. We're especially glad our delivery team did such an excellent job protecting your home during the installation. We truly appreciate your business!
CAS
Excellent customer service from…
Excellent customer service from purchase to the delivery
22 agosto 2026
Risposta di Canadian Appliance Source - Newmarket
Hi Tracey,
We're so pleased to hear that you experienced excellent customer service from the moment of purchase right through to the delivery! Thank you for your wonderful feedback.
CAS
Service
Helpful salesperson in-store, product available to compare style preference, price point excellent
Prompt delivery...kept me informed of delivery status, app was very helpful
Door to door service
24 agosto 2026
Risposta di Canadian Appliance Source - Newmarket
Hi Judy,
Thank you for your wonderful review! We're delighted to hear about your positive experience with our helpful salesperson, product availability, and excellent price point. We're also glad you appreciated the prompt delivery, helpful app, and door-to-door service. We truly appreciate your business.
CAS
Risposta di Canadian Appliance Source - Newmarket
Hi Anne,
We're so pleased to hear that you found our product easy to use and that you received great help and fast delivery. We truly appreciate your positive feedback!
CAS
Risposta di Canadian Appliance Source - Newmarket
Hi Fred,
We are so happy to hear that you had a good purchasing experience with us. We always aim to make every interaction positive and seamless for our customers.
CAS
Great service
15 agosto 2026
Risposta di Canadian Appliance Source - Newmarket
Hi Eva,
Thank you for choosing CAS and for your kind feedback! We truly appreciate your business and look forward to serving you again. Please recommend CAS to your family and friends!
CAS
Risposta di Canadian Appliance Source - Newmarket
Hi Kim,
Thank you for your kind words and for choosing CAS! We truly appreciate your business and are glad you had an excellent experience with our sales team. We look forward to serving you again, and please recommend CAS to your family and friends!
CAS
Risposta di Canadian Appliance Source - Newmarket
Hi Michael,
Thank you for your kind feedback! We're so glad to hear that our team member was helpful and that you received great service. We truly appreciate your business and look forward to serving you again.
CAS
Washer dryer
Very helpful salesman. Lots of inventory. Fast delivery. Got rid of the old units.
7 agosto 2026
Risposta di Canadian Appliance Source - Newmarket
Hi Kevan,
We're so glad to hear about your positive experience with our team and the efficient delivery! Thank you for your kind words.
CAS
Risposta di Canadian Appliance Source - Newmarket
Hi Robert,
Thank you for choosing CAS! We appreciate your business and are glad your delivery arrived on time. We look forward to serving you again, and please feel free to recommend CAS to your family and friends!
CAS
I bought a Hisense fridge that was…
I bought a Hisense fridge that was supposed to be smudge resistant, and the sales person verbally said the best warranty to get was the 6 yrs which would cover everything. If I wasn’t happy they would replace the fridge. The fridge was delivered and I noticed that smudges were all over it. I immediately followed their process and filled out the paperwork, sent pictures and the CAS customer care gave me a hard time for over a month through emails, finally the person called and said they would send a technician to look at the problem. I had sent a ton of pictures. End result was “ it’s considered cosmetic” so they will not come and provide service. I contacted the sales person who said he didn’t say that the warranty would cover smudge resistant product on the fridge. So he lied, the service was unprofessional and they could care less about the customer. I contacted the the BBB for a complaint.
3 luglio 2026
Non scritta su invito
Risposta di Canadian Appliance Source - Newmarket
Dear Susan Lawler,
Thank you for your feedback. We apologize for any inconvenience caused.
Our team reached out to Hisense regarding your concern.
They clarified that the finish is engineered to minimize smudges rather than eliminate them completely.
Therefore, what you are experiencing is the normal behavior of the material rather than a factory defect.
Sincerely,
CAS
Amazing service, from start to finish.
The two gentlemen that came were very pleasant, knowledgeable, and extremely fast. The whole experience was so great. Would tell everyone about your store and delivery service. Definitely would purchase from Canadian Appliance Source again.
4 agosto 2026
Risposta di Canadian Appliance Source - Newmarket
Hi Tammy,
Thank you for the fantastic review! We truly appreciate your business and are delighted to hear our delivery team made the experience so smooth and positive. We look forward to serving you again, and please continue to recommend CAS to your family and friends!
CAS
The service from CAS was great
The service from CAS was great, but the quality of the Bosch dishwasher was not up to par.!
4 agosto 2026
Risposta di Canadian Appliance Source - Newmarket
Hi Danny,
We're glad to hear our service was great! We understand your disappointment with the appliance's quality and appreciate you sharing your experience.
CAS
Thanks to Muhammed in the Newmarket…
Thanks to Muhammed in the Newmarket store for helping us and for lining up a third party installer.
4 agosto 2026
Risposta di Canadian Appliance Source - Newmarket
Hi Steve,
We're so glad to hear about your positive experience at our Newmarket store! We appreciate you sharing your kind words about the assistance you received and the help with the installer.
CAS
Excellent service! Mohammed at the Newmarket branch was…
Mohammed at the Newmarket branch was very knowledgeable and professional in helping us find the right fridge.
The delivery men went above and beyond in moving the old fridge and putting in the new fridge. They were so hardworking and friendly.
Overall 100% satisfied with the whole experience!
31 luglio 2026
Risposta di Canadian Appliance Source - Newmarket
Hi Aivanna,
Thank you for your wonderful review! We truly appreciate your business and are thrilled to hear that Mohammed and our delivery team provided such a great experience. We look forward to serving you again, and please continue to recommend CAS to your family and friends!
CAS
Great customer service company - Thank you
This company is really customer service oriented. I admired their customer portal that centralizes all customer/order information. I also admired the Sales rep Adrien' professional help; he went out of his way to provide excellent customer service. Thanks, and keep up the good work!
2 agosto 2026
Risposta di Canadian Appliance Source - Newmarket
Hi Joe,
Thank you for your wonderful review! We're thrilled to hear you found our customer portal helpful and that our sales representative provided excellent, professional service. We truly appreciate your business and kind words.
CAS
Adrian was the best.
Adrian was great and immediately on the ball when I called to request a specific washer/dryer pair. When my deal fell through with another appliance store, he had the exact items I was looking for in stock and had them delivered within two days. I will definitely check with this source for future appliance needs.
25 luglio 2026
Risposta di Canadian Appliance Source - Newmarket
Hi Diamond,
Thank you for your wonderful review! We're delighted to hear that Adrian was immediately helpful and able to provide the exact items you were looking for with quick delivery. We truly appreciate your business and look forward to assisting you with future appliance needs.
CAS
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