Great service. Sales staff is well informed on the products sold. No pressure to buy. Excellent delivery experience
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Votre service est impeccable à tous les niveaux. Votre vendeur Noureddine Sabir est amical, connaît parfaitement la marchandise, très professionnel et a répondu à nos questions et besoins sans pressi... Leggi di più
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Nous avons été très bien accueilli par Mag-Gianni Cadet. Après, il a pris le temps de tout nous expliquer et il nous a donné des réponses pertinentes à toutes nos questions avec beaucoup de gentill... Leggi di più
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Première expérience chez Canadian Appliances à la succursale de Laval et je suis entièrement satisfaite. Notre représentant, Mag-Gianni Cadet connaît bien ses produits et a su bien nous guider dans l’... Leggi di più
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Informazioni su Canadian Appliance Source - Laval
Scritti dall'azienda
Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.
Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.
Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details to make the shopping experience as pleasant as possible.
We know that buying major household appliances can feel like a big commitment, and there’s often a lot of confusion or outdated information online regarding return terms and hidden fees with Canadian Appliance Source.
Based on our recent video update (you can reference the file named "Official Canadian Appliance Source Return Policy 60-Day Returns & ZERO Restocking Fees"), we want to clear the air and lay out our Return Policy as simply and directly as possible so you can shop with complete peace of mind.
The Core Return Terms for Unused Items
- 60-Day Full Refund Window: You have a full 60 days from purchase to initiate a return or exchange.
- $0 Restocking Fees: We do not charge any restocking fees on eligible returns. - Original Packaging Requirement: To qualify for this standard return, the product must be returned in its original packaging.How to Process a Return
- Keep Your Packaging (For Standard Returns): If you simply changed your mind, ensure the appliance remains in its original box/packaging.
- Initiate the Return: Reach out to our rCanadian Appliance Source Returns Portal - https://www.canadianappliance.ca/returns or customer Service within the 60-day window (or immediately if your item arrived damaged/defective, Do not plug in or use it) and we shall process your return accordingly.What If Your Product is Damaged or Defective?
We want to make sure that you are fully aware that if your product arrives damaged or is not working, the standard policy rules above do not apply to you.
If you receive a defective or damaged appliance, you are completely exempt from the standard return restrictions; you have 48 hours from the day of delivery to report any damage or any issue with your appliance on our dedicated online support for returns at https://www.canadianappliance.ca/returns
Informazioni di contatto
3932 Desserte S Autoroute 440, H7T2H6, Laval, QC, Canada
- 4502590365
4,3
Eccellente
3K recensioni
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Risposta di Canadian Appliance Source - Laval
Cher André,
Nous vous remercions d'avoir pris le temps de nous faire part de vos commentaires.
Nous regrettons d'apprendre que votre expérience n'a pas été satisfaisante.
D'après nos dossiers, les dommages que vous avez mentionnés sur le réfrigérateur du modèle de plancher étaient déjà présents au moment de l'inspection.
Nous vous prions de bien vouloir nous excuser pour les désagréments occasionnés.
Merci,
ST
CAS
Excellent sales service and follow-up
Excellent sales service and follow-up. Rectified the problem experienced with delivery.
26 agosto 2023
I’d give a zero star
I’d give a zero star. Had worst experience with a salesperson who does not care about the customer
21 agosto 2023
Risposta di Canadian Appliance Source - Laval
Dear Mike,
Thank you for your feedback.
Our sincere apologies for the poor communication from your sales representative.
Please note that your feedback has been provided to the sales management team to be addressed with the concerned individual accordingly.
The order has been cancelled as per request as the product is unfit.
Our apologies again for your experience.
Thank You,
W.L
CAS
Avoid at all costs.
They won't be able to give you a proper delivery date, and will deflect any attempts to give you one.
I ordered a washer in July, was told it would be up to a month wait. When August came, I was still unable to get a delivery date.
Turns out they changed my expected delivery in November. 5 months wait for an appliance.
Really bad service overall, I regret doing business with this company.
Edit reply: Managing the manufacturer deliveries and giving your customers appropriate delivery times at the time of ordering, even when there is manufacturing delays is part of running your business. If you do not know when something is ready to be delivered, do not give an estimated delivery date.
I ordered the exact same machine somewhere else. I am getting it in 5 days.
12 luglio 2023
Risposta di Canadian Appliance Source - Laval
Dear Customer,
Thank you for taking the time to share your feedback
Please note that at the time of purchase, our Sales Team will give as much information as possible concerning expected timelines and estimated arrivals.
However, our team may not have any way of knowing if a particular model has been unexpectedly affected by a manufacturer's delay.
Unfortunately, the item has been back ordered by the manufacture.
The order have been cancelled as per request.
Our apologies for the inconvenience.
Thank You,
W.L
CAS
Looks like a ghost town
Looks like a ghost town. No music in the background, not enough selection in 33 inch format. refrigerators smell inside, maybe should put some backing soda. No lights illuminated inside the refrigerators so you can't clearly see( power it in demo mode). Not informed to purchase a water line for the fridge which does not come with the fridge. Delivery appointment time not respected.
27 agosto 2023
Ecoute de nos besoins
Notre conseillère était très gentille et elle connaissait les produits
26 agosto 2023
Visite du magasin de Laval
Bon service, bon choix de produit et nous avons récupérer immédiatement notre lave vaisselle sur place
18 agosto 2023
Customer service was A1 and very…
Customer service was A1 and very knowledgeable. Very friendly.
25 agosto 2023
Bon service du vendeur et bon prix
21 agosto 2023
Great in store customer service
Great in store customer service. Sales rep was very knowledgeable. Prices were unbeatable. Fast delivery service as well.
6 agosto 2023
The best price and fast delivery.
24 agosto 2023
Efficient sales representative
Efficient sales representative, products in stock and quick availability of delivery.
16 agosto 2023
my first time, also last time, buying from CAS
This is my first time purchasing from CAS, and it’s also the last. The washer drain hose came damaged, and I informed CAS right after it was installed and leaked. However, CAS refused to exchange it even if I provided clear picture of the issue. CAS insisted contacting manufacturer first before providing any solution. It unreasonably took CAS almost a week to contact the manufacturer and have them reach out to me and ordered the drain hose. I couldn’t do laundry for 2 weeks in Aug but CAS obviously doesn’t care at all. They also don’t care that the leak damaged my floor because of the broken drain hose. All CAS cares is to make the deal and sell the product. They have no sense of customer service at all. I won’t buy anything anymore from CAS. Good luck to their business.
———————
To respond to CAS’s comment: as a customer, I don’t care whose fault it is that resulted the machine not working. It’s between CAS and the manufacturer and delivery contractors, and CAS should NOT involve customers in problem solving process. CAS should NOT have customers wait for the repair after paying for a brand new machine, especially when it’s a washer in summer months. The technician came today and had to dismantle the machine in order to fix it. How would you feel when you paid for a brand new washer but it was dismantled for repair even before its first load? I don’t want to waste time arguing here about the details of timeliness but the fact is (I checked and confirm that) the machine was delivered on Aug 17 and today is Aug 29. So it’s about 2 weeks that I can’t do laundry (sorry I mistakenly said 3weeks earlier and I’ve corrected it). I hope this doesn’t make you feel better though.
14 agosto 2023
Risposta di Canadian Appliance Source - Laval
Hello Mike,
Thank you for taking the time to share your feedback.
We regret to learn that your experience has been less than adequate.
Please note that CAS receives all products factory-sealed from the manufacturer and those are only unboxed after delivery/ pick up.
As such, we have no way of knowing if an appliance is defective or damaged.
As such, once brought to our attention, we will ensure that this is sent out to the manufacturer in a timely manner as they hold the warranty to your appliance.
Our records show that you reported this matter to us o August 17th and we, in turn, contacted the manufacturer on August 18th to ask that this be resolved as soon as possible.
We have, since them, been following up diligently with the manufacturer to make sure that this is taken care of and we can see that a service ticket has already been dispatched to a technician.
Thank you kindly,
ST
CAS
Bon service et bon prix.
6 agosto 2023
The delivery was exactly as planned and…
The delivery was exactly as planned and the service was excellent!
20 agosto 2023
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