Delivery people were great. There was dent in the back corner of my freezer and the delivery people were great getting in touch with their company and helping solve the problem and getting me a... Leggi di più
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Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Overall the delivery was excellent, However buying in the store is way too complicated, as your card terminals both times were not friendly to my debit and credit cards which work well elsewhere. I... Leggi di più
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We needed a dryer on very short notice and the purchase process was very simple and straight forward. We did everything over the phone and the sales rep was very helpful. Delivery was on time and ver... Leggi di più
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Alistair was most helpful, took time to help me find the perfect fridge. He didn't rush me through and after delivery called to see how everything was and remind me he was always there if something... Leggi di più
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Dettagli dell'azienda
Informazioni su Canadian Appliance Source - Guelph
Scritti dall'azienda
Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.
Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.
Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details to make the shopping experience as pleasant as possible.
We know that buying major household appliances can feel like a big commitment, and there’s often a lot of confusion or outdated information online regarding return terms and hidden fees with Canadian Appliance Source.
Based on our recent video update (you can reference the file named "Official Canadian Appliance Source Return Policy 60-Day Returns & ZERO Restocking Fees"), we want to clear the air and lay out our Return Policy as simply and directly as possible so you can shop with complete peace of mind.
The Core Return Terms for Unused Items
- 60-Day Full Refund Window: You have a full 60 days from purchase to initiate a return or exchange.
- $0 Restocking Fees: We do not charge any restocking fees on eligible returns. - Original Packaging Requirement: To qualify for this standard return, the product must be returned in its original packaging.How to Process a Return
- Keep Your Packaging (For Standard Returns): If you simply changed your mind, ensure the appliance remains in its original box/packaging.
- Initiate the Return: Reach out to our rCanadian Appliance Source Returns Portal - https://www.canadianappliance.ca/returns or customer Service within the 60-day window (or immediately if your item arrived damaged/defective, Do not plug in or use it) and we shall process your return accordingly.What If Your Product is Damaged or Defective?
We want to make sure that you are fully aware that if your product arrives damaged or is not working, the standard policy rules above do not apply to you.
If you receive a defective or damaged appliance, you are completely exempt from the standard return restrictions; you have 48 hours from the day of delivery to report any damage or any issue with your appliance on our dedicated online support for returns at https://www.canadianappliance.ca/returns
Informazioni di contatto
49 Woodlawn Rd W, Unit 105, N1H1G8, Guelph, ON, Canada
- 2266201539
4,6
Eccellente
656 recensioni
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Good selection and pricing.
Competitive price, friendly customer service and after sale support. We will be back when we need other appliances.
15 luglio 2023
Tamim was very helpful
Tamim was very helpful, gave us a discount, and was very professional
22 luglio 2023
We ordered a washing machine and were…
We ordered a washing machine and were told it wouldn't be in until the following week but for the first time ever the machine was in early. The person who I delt with over the phone was absolutely amazing. Thank you we will be doing business with you again.
20 luglio 2023
Potrebbe usare l'IA per rispondereMostra di più
L'obiettivo di Trustpilot è mostrare contenuti di persone reali. Questa azienda potrebbe usare il nostro strumento di risposta assistita dall'intelligenza artificiale per rispondere più velocemente.
Brand new dryer won't heat up
I received my dryer this morning and paid for the delivery and set up. Everything went well until I tired to use the dryer (same day).
The dryer isn't heating up. I contacted the store to let them know of the issue and all they did was send me a form to fill out and told me I would have to wait two days to get a response.
This is terrible customer service.
23 luglio 2023
Risposta di Canadian Appliance Source - Guelph
Dear Paul,
We are sorry to hear you are experiencing an issue with your appliance.
Thank you for filling out the exchange form online.
To assist you in quickly addressing this issue, I will personally send you a few troubleshooting questions.
Please accept our sincere apologies once more.
CAS
PS
Happy
Happy, our sales rep, was excellent. Provided clear features and benefits. All promises regarding pick up were met.
18 luglio 2023
Install was quick but leaking
Install was quick and efficient they took our old ones no questions. Only issue they didn't tighten the hot union so it was leaking I had to use a wrench to tighten it. Other than that was great.
16 luglio 2023
I was in a hurry to purchase and have a…
I was in a hurry to purchase and have a dryer delivery dealt with Ali R. He was fantastic ordered at 1pm delivered next day great experience all round would shop here again
4 luglio 2023
Kitchener store was a joke and insult…
Kitchener store was a joke and insult where price matching meant increasing price compared to Home Depot. Guelph was awesome, complete opposite experience (recommended). Delivery guys were awesome, efficient, and funny with the songs
4 luglio 2023
Great products and service!
Our salesperson, Naseem, was extremely pleasant and easy to work with. He had great advice and helped us choose the perfect fridge for our needs and price point.
3 luglio 2023
Great Service and Knowledgeable
The gentleman who served us named Happy was very friendly and helpful. He was able to answer all of our questions and make the process as smooth as possible for our new washer and dryer. He was very knowledgeable about the various brands and helped us make the best decisions to fit our needs.
9 luglio 2023
Delivery Problem
The sales staff was excellent. The delivery did not show up at all and supposed to call 30 minutes before arrival and never did.
7 luglio 2023
Risposta di Canadian Appliance Source - Guelph
Hello Albert,
Thank you for your review both positive and constructive.
We are sorry to learn that your delivery experience has not been successful with CAS.
We can see that your Hisense refrigerator is currently scheduled to arrive to our store on July 13th of 2023.
Your delivery has been booked for the next day, July 14th of 2023.
We apologize for any inconvenience caused due to this.
Thank you,
ST
CAS
Staff was very friendly and…
Staff was very friendly and knowledgeable. Great place to buy from.
6 luglio 2023
Kitchenaid
My issues were met with enthusiasm, and genuine concern. I was helped throughout my call with the utmost respect for a good outcome. I was very pleased to have my issues resolved so easily.
Thank You Kitchenaid
Best Regards: Erik
7 luglio 2023
I had a great service at CAS -guelph
I had a great service at CAS -guelph, Ontario
Special thanks to Tamm Hameedi.
24 giugno 2023
My online account manager was excellent - thank you Tamim Hameedi. The delivery guys were great. However the delivery timeframe was really bad.
My online cistern service
29 giugno 2023
My sales agent Ali Raza was very…
My sales agent Ali Raza was very knowledgeable, understanding, polite and patient while helping me to make the proper decisions regarding my new appliances.
I love what I bought! Lucy
28 giugno 2023
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