Overall the delivery was excellent, However buying in the store is way too complicated, as your card terminals both times were not friendly to my debit and credit cards which work well elsewhere. I... Leggi di più
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Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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We needed a dryer on very short notice and the purchase process was very simple and straight forward. We did everything over the phone and the sales rep was very helpful. Delivery was on time and ver... Leggi di più
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Great price, fast delivery with excellent communication. The delivery team was exceptional and got the old washer out and the new one in despite fixed obstacles in the path that could not be removed.... Leggi di più
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Alistair was most helpful, took time to help me find the perfect fridge. He didn't rush me through and after delivery called to see how everything was and remind me he was always there if something... Leggi di più
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Informazioni su Canadian Appliance Source - Guelph
Scritti dall'azienda
Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.
Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.
Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details to make the shopping experience as pleasant as possible.
We know that buying major household appliances can feel like a big commitment, and there’s often a lot of confusion or outdated information online regarding return terms and hidden fees with Canadian Appliance Source.
Based on our recent video update (you can reference the file named "Official Canadian Appliance Source Return Policy 60-Day Returns & ZERO Restocking Fees"), we want to clear the air and lay out our Return Policy as simply and directly as possible so you can shop with complete peace of mind.
The Core Return Terms for Unused Items
- 60-Day Full Refund Window: You have a full 60 days from purchase to initiate a return or exchange.
- $0 Restocking Fees: We do not charge any restocking fees on eligible returns. - Original Packaging Requirement: To qualify for this standard return, the product must be returned in its original packaging.How to Process a Return
- Keep Your Packaging (For Standard Returns): If you simply changed your mind, ensure the appliance remains in its original box/packaging.
- Initiate the Return: Reach out to our rCanadian Appliance Source Returns Portal - https://www.canadianappliance.ca/returns or customer Service within the 60-day window (or immediately if your item arrived damaged/defective, Do not plug in or use it) and we shall process your return accordingly.What If Your Product is Damaged or Defective?
We want to make sure that you are fully aware that if your product arrives damaged or is not working, the standard policy rules above do not apply to you.
If you receive a defective or damaged appliance, you are completely exempt from the standard return restrictions; you have 48 hours from the day of delivery to report any damage or any issue with your appliance on our dedicated online support for returns at https://www.canadianappliance.ca/returns
Informazioni di contatto
49 Woodlawn Rd W, Unit 105, N1H1G8, Guelph, ON, Canada
- 2266201539
4,6
Eccellente
655 recensioni
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Honestly I would say 3,5
Honestly I would say 3,5, our initial experience was great, our salesperson was knowledgeable, and took the time to make sure we received the best service and price, we purchased an entire house of appliances including a rang11e hood and deep freeze so a sizeable purchase. Unfortunately before we took delivery he left the company. Upon confirmation of delivery the dishwasher was discontinued, they made a substitution, I also decided to change the stove I originally choose, the dishwasher was not even close to the original, that cost me an additional $250, when I changed the stove, the new salesperson, canceled my entire order, and redid it, upon doing so took away all the previous discounts on the other appliances including the cost of the warranties of 6 appliances that were increased by almost $100 each. After a very stressful negotiation with a manager they honored the original but not after we were prepared to take our deposit back and go elsewhere.1
19 agosto 2026
Potrebbe usare l'IA per rispondereMostra di più
L'obiettivo di Trustpilot è mostrare contenuti di persone reali. Questa azienda potrebbe usare il nostro strumento di risposta assistita dall'intelligenza artificiale per rispondere più velocemente.
Sales staff was helpful
Sales staff was helpful
Deleivery dates and option of pickup was clear
18 agosto 2026
Risposta di Canadian Appliance Source - Guelph
Hi Paul,
We are so pleased to hear that our sales staff was helpful and that the delivery dates and pickup options were clear. We truly appreciate your business!
CAS
Risposta di Canadian Appliance Source - Guelph
Hi Mabel,
We're so glad to hear you had a positive experience with our service, delivery, and pricing. Thank you for your kind words!
CAS
Didn’t try to upsell
Didn’t try to upsell. We knew what we wanted. Fantastic customer service. Delivery people were excellent and professional.
20 agosto 2026
Risposta di Canadian Appliance Source - Guelph
Hi,
We are so pleased to hear that you experienced fantastic customer service and that our delivery team was excellent and professional. We truly appreciate your business and look forward to serving you again.
CAS
Prompt and pleasant!
12 agosto 2026
Risposta di Canadian Appliance Source - Guelph
Hi Vanessa,
Thank you for choosing CAS! We’re glad to hear you had a prompt and pleasant experience. We truly appreciate your business and look forward to serving you again. Please recommend CAS to your family and friends!
CAS
Overall the delivery was excellent
Overall the delivery was excellent, However buying in the store is way too complicated, as your card terminals both times were not friendly to my debit and credit cards which work well elsewhere. I had to try a low amount on each of my credit and debit cards, plus a large amount of cash on the spot representing ~50% of the purchase. I don't normally carry so much cash, ... this happened the previous purchase as well ... I always pay off my cards immediately same day, so your terminals are super quick to refuse amounts above ~ 300$ which seems weird for an appliance store. When I was at my dental surgeon I could pay up to $990. with no problem.
16 agosto 2026
Risposta di Canadian Appliance Source - Guelph
Hi Bruce,
We appreciate you taking the time to share your feedback regarding your recent in-store payment experience. We are sorry to hear that our card terminals presented difficulties for your debit and credit cards on multiple occasions, especially given that they work well elsewhere. We understand how frustrating it must have been to have to use a significant amount of cash for your purchase, particularly when you don't normally carry such sums. We are actively investigating the limitations our payment terminals may have with larger transactions to ensure a smoother process for all our customers in the future. Your experience helps us identify areas for improvement.
CAS
Ahmad provided outstanding customer…
Ahmad provided outstanding customer service and was knowledgeable and professional. He was attentive and patient with questioms and orovided sutuons that met our needs perfectly. Did not feel pressured. Recommended an excellent person to provide our installation/removal/delivery all on a holiday Monday. Well recommended!
4 agosto 2026
Risposta di Canadian Appliance Source - Guelph
Hi Joanne,
Thank you for your fantastic review! We're thrilled to hear that our team member provided outstanding customer service, demonstrating knowledge and professionalism. We're glad they were attentive, patient, and offered solutions that perfectly met your needs without any pressure. We appreciate you recommending us!
CAS
Awesome customer service!
Ahmad was great to work with from purchase to after delivery. Would definitely recommend.
8 agosto 2026
Risposta di Canadian Appliance Source - Guelph
Hi Michelle,
Thank you for your wonderful review! We're so pleased to hear you had a great experience from purchase to after delivery. We truly appreciate your business and look forward to assisting you again in the future.
CAS
Great sales people & awesome delivery guys
Great sales people & awesome delivery guys!!!.
4 agosto 2026
Risposta di Canadian Appliance Source - Guelph
Hi Jerry and Elvie,
Thank you for your wonderful feedback! We're delighted to hear that both our sales team and delivery guys provided you with such a positive experience. We truly appreciate your business and look forward to serving you again.
CAS
Risposta di Canadian Appliance Source - Guelph
Hi Jean,
We're so pleased to hear that your installation was completed on time and to a high standard. Thank you for sharing your positive experience with us!
CAS
The Salesman Ahmad was very…
The Salesman Ahmad was very professional and courteous and kind. Good prices.
26 luglio 2026
Risposta di Canadian Appliance Source - Guelph
Hi Russell,
We're delighted to hear that Ahmad was professional, courteous, and kind, and that you found our prices to be good. We truly appreciate your business!
CAS
Canadian Appliance Source Guelph, Ontario
Sales person in Guelph was helpful and knowledgeable. The sale and delivery were well done. Good job all around.
31 luglio 2026
Risposta di Canadian Appliance Source - Guelph
Hi Larry,
Thank you for your kind review! We're glad to hear our Guelph team provided knowledgeable service and that everything from the sale to the delivery went smoothly. We truly appreciate your business and look forward to serving you again. If your family or friends are shopping for appliances, we'd be grateful if you recommended CAS!
CAS
Great from start to finish
Great, knowledgeable sales staff, great easy delivery. Best prices.
24 luglio 2026
Risposta di Canadian Appliance Source - Guelph
Hi Mary,
Thank you for your wonderful review! We're delighted to hear that you had such a positive experience with our knowledgeable sales staff, easy delivery, and competitive prices. We truly appreciate your business!
CAS
Great company to deal with all the way…
Great company to deal with all the way from purchasing to delivery.
27 luglio 2026
Risposta di Canadian Appliance Source - Guelph
Hi Rob,
We're so pleased to hear that you had such a positive experience with us, from the moment of purchase right through to delivery. Thank you for your wonderful feedback!
CAS
Canadian Appliance Source
We walked into CAS to look at a washing machine. I had already decided which brand I wanted. While we were in the store, Happy came over to talk to is. After a brief discussion about why I wanted brand “A”, he explained how much the technology has changed amongst a few brands.
We had a great conversation and I ended up with a completely different brand.
Service was great. Delivery was great.
Highly recommend CAS and make sure you see Happy! He was very helpful.
18 luglio 2026
Risposta di Canadian Appliance Source - Guelph
Hi,
Thank you for sharing your experience! We're so glad Happy was able to provide helpful advice and guide you to the appliance that best fits your needs. It's wonderful to hear you were pleased with both the service and delivery. We truly appreciate your recommendation and your business, and we look forward to serving you again. If your family or friends are shopping for appliances, we'd be grateful if you sent them to CAS!
CAS
Product selection & great experience…
Product selection & great experience dealing with Ahmad
14 luglio 2026
Risposta di Canadian Appliance Source - Guelph
Hi Brad,
We're so glad you had such a positive experience with our product selection and our team member. We appreciate your kind words!
CAS
Knowledgeable
Knowledgeable, friendly staff. Delivery was very good. Quick and careful.
18 luglio 2026
Risposta di Canadian Appliance Source - Guelph
Hi Stan,
We are so pleased to hear that our staff was knowledgeable and friendly, and that your delivery experience was quick and careful. We truly appreciate your business!
CAS
I recently purchased a Samsung washer…
I recently purchased a Samsung washer from Canadian Appliance Source, at Guelph Location,and I had a great experience. Happy Patel was my salesperson, and he was professional, knowledgeable, and patient throughout the entire process. He took the time to answer all of my questions, explained the available options clearly, and helped me choose the washer that best fit my needs without any pressure. The purchasing process was smooth, and I am very satisfied with both the customer service and my new Samsung washer. I appreciate Happy Patel's excellent service and would gladly recommend him and Canadian Appliance Source to anyone looking for new appliances.
11 luglio 2026
Risposta di Canadian Appliance Source - Guelph
Hello Jignesh
Thank you so much for choosing us and for putting your trust in our team.
We look forward to working with you again in the future.
Warmest wishes,
CAS
Wonderful lady I spoke to provided…
Wonderful lady I spoke to provided great customer service. Attention to detail. Well informed about the product. Great service from beginning to end. Thank you!
28 giugno 2026
Risposta di Canadian Appliance Source - Guelph
Hi Marie,
Thank you for your wonderful review and for choosing CAS! We're delighted to hear our team provided knowledgeable, attentive service and made your experience great from beginning to end. We truly appreciate your business, look forward to serving you again, and hope you'll recommend CAS to your family and friends.
CAS
Thanks again to Happy Patel for his…
Thanks again to Happy Patel for his expertise on helping us choose our new stove & dishwasher!
Great deals! AND great appliances!
25 giugno 2026
Risposta di Canadian Appliance Source - Guelph
Hello
It was an absolute pleasure doing business with you. We look forward to working together again down the line!
Best regards,
CAS
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