Delivery people were great. There was dent in the back corner of my freezer and the delivery people were great getting in touch with their company and helping solve the problem and getting me a... Leggi di più
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Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Delivery people were great. There was dent in the back corner of my freezer and the delivery people were great getting in touch with their company and helping solve the problem and getting me a... Leggi di più
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Overall the delivery was excellent, However buying in the store is way too complicated, as your card terminals both times were not friendly to my debit and credit cards which work well elsewhere. I... Leggi di più
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We needed a dryer on very short notice and the purchase process was very simple and straight forward. We did everything over the phone and the sales rep was very helpful. Delivery was on time and ver... Leggi di più
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Alistair was most helpful, took time to help me find the perfect fridge. He didn't rush me through and after delivery called to see how everything was and remind me he was always there if something... Leggi di più
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Scritti dall'azienda
Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.
Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.
Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details to make the shopping experience as pleasant as possible.
Based on our recent video update (you can reference the file named "Official Canadian Appliance Source Return Policy 60-Day Returns & ZERO Restocking Fees"), we want to clear the air and lay out our Return Policy as simply and directly as possible so you can shop with complete peace of mind.
The Core Return Terms for Unused Items
- 60-Day Full Refund Window: You have a full 60 days from purchase to initiate a return or exchange.
- $0 Restocking Fees: We do not charge any restocking fees on eligible returns. - Original Packaging Requirement: To qualify for this standard return, the product must be returned in its original packaging.How to Process a Return
- Keep Your Packaging (For Standard Returns): If you simply changed your mind, ensure the appliance remains in its original box/packaging.
- Initiate the Return: Reach out to our rCanadian Appliance Source Returns Portal - https://www.canadianappliance.ca/returns or customer Service within the 60-day window (or immediately if your item arrived damaged/defective, Do not plug in or use it) and we shall process your return accordingly.What If Your Product is Damaged or Defective?
We want to make sure that you are fully aware that if your product arrives damaged or is not working, the standard policy rules above do not apply to you.
If you receive a defective or damaged appliance, you are completely exempt from the standard return restrictions; you have 48 hours from the day of delivery to report any damage or any issue with your appliance on our dedicated online support for returns at https://www.canadianappliance.ca/returns
49 Woodlawn Rd W, Unit 105, N1H1G8, Guelph, ON, Canada
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Naseem, our sales rep did a great job on helping us to select the LG washer & dryer and the delivery & installation team were right on time. They did a great job removing our old appliances and installing the new LG machines
The item was in stock, the delivery was flawless, and the people in the store and delivering were knowledgeable and courteous. I was most pleasantly surprised at the level of service. Thank you!
Everything very pleasant from the order phonecall to the prompt friendly delivery👍
By the book ,greeting the customer as soon as you enter the store.Sales person gave amazing customer service with knowledge and honesty.
They had what I wanted.
Quickly reached a customer service person on the telephone. I don't like to do things online including deliveries to my apartment building. Product arrived three days early.
Easy pickup at the back of the Oakville store.
Repetitive customer.
Knowledgeable staff.
Sales representative was friendly and knowledgable.
Excellent customer service, knowledgeable, friendly and very welcoming! Definitely be back!
Fast, efficient, friendly service. What we needed was in stock. Picked it up two days after the order. All good. And a great price.
CAS has excellent products and my sales rep(s) have been excellent to work with and not pushy as other appliance stores can be known for. This was my 6th appliance purchase from CAS. The process from sales to delivery, in my experience, has been perfected! If I need anything ever again I'll be headed to CAS first.
Happy Patel was a Great Associate and Delivery Team was awesome - respectful, kind, pleasant and efficient.
Ali was very knowledgeable and professional. I will definitely purchase from Canadian appliance source in the future
Happy was amazing and quickly found me the dryer that I desperately needed.
Nice shopping experience, fast next day delivery
I strongly recommend.
I liked the easy process and competitive pricing purchased on a Tuesday and delivered quick within 48 hours The sales rep Happy was great
Fast service ! I got my unit delivered the next day! Great guys delivered also!
Your prices were competitive, and especially appreciated the next day delivery. Thanks
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