Salesman was amazing, took extended warranty of course (so will see how that goes if ever needed lol).....2 weeks with the new fridge and couldn't be happier....went with the mileada as our beyond exp... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
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First time shopping at this company. I saw what I wanted online and went to the store to see my choices. I spoke to the rep and told him what I wanted and he showed me to the items ,they weren't hig... Leggi di più
L'azienda ha risposto
We were looking for an dishwasher and refrigerator. We were left alone to look over the many different choices and price range. After the salesman Steven helped us by answering any question we had. W... Leggi di più
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Elle a répondu à toutes mes interrogations de façon positive et m’a renvoyé par courriel la facture que j’avais égaré. Excellent service à la clientèle. Gros merci
L'azienda ha risposto
Dettagli dell'azienda
Informazioni su Canadian Appliance Source - Dorval
Scritti dall'azienda
Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.
Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.
Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details to make the shopping experience as pleasant as possible.
We know that buying major household appliances can feel like a big commitment, and there’s often a lot of confusion or outdated information online regarding return terms and hidden fees with Canadian Appliance Source.
Based on our recent video update (you can reference the file named "Official Canadian Appliance Source Return Policy 60-Day Returns & ZERO Restocking Fees"), we want to clear the air and lay out our Return Policy as simply and directly as possible so you can shop with complete peace of mind.
The Core Return Terms for Unused Items
- 60-Day Full Refund Window: You have a full 60 days from purchase to initiate a return or exchange.
- $0 Restocking Fees: We do not charge any restocking fees on eligible returns. - Original Packaging Requirement: To qualify for this standard return, the product must be returned in its original packaging.How to Process a Return
- Keep Your Packaging (For Standard Returns): If you simply changed your mind, ensure the appliance remains in its original box/packaging.
- Initiate the Return: Reach out to our rCanadian Appliance Source Returns Portal - https://www.canadianappliance.ca/returns or customer Service within the 60-day window (or immediately if your item arrived damaged/defective, Do not plug in or use it) and we shall process your return accordingly.What If Your Product is Damaged or Defective?
We want to make sure that you are fully aware that if your product arrives damaged or is not working, the standard policy rules above do not apply to you.
If you receive a defective or damaged appliance, you are completely exempt from the standard return restrictions; you have 48 hours from the day of delivery to report any damage or any issue with your appliance on our dedicated online support for returns at https://www.canadianappliance.ca/returns
Informazioni di contatto
2180 Rte Transcanadienne, H9P2N4, Dorval, QC, Canada
- 5146000486
4,7
Eccellente
994 recensioni
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Great customer service! 😀
I had some concerns about my order and delivery and Sheshna immediately reassured me about the rest of the process. Many thanks Sheshna! 😀
17 novembre 2023
Non scritta su invito
Fantastic Customer Service!!!
I called CAS to inquire about my upcoming delivery. Sheshna was very professional, knowledgeable and patient with me, as I changed my mind twice!
Thank you Sheshna for taking the time to listen to all my concerns and coming up with a solution!
I will definitely recommend CAS to my family and friends:))
19 ottobre 2023
Non scritta su invito
This goes out to Treshna -after sales…
This goes out to Treshna -after sales team.
Thanks for helping me deal with my Frigidaire induction range. I cannot go into details - I have just received my sixth (6) induction range replacement”S”.
Thank you for believing me and my frustrations.
P.S. this experience goes back a couple of months.
12 ottobre 2023
Non scritta su invito
Very responsive and customer friendly staff at CAS in resolving a return request.
I had purchased appliances worth over 4000 and had to return a microwave unit ( open box) simply because it was just too big for our kitchen counter. After initial assessment of the return by CAS's Return Authorization department, we were asked to pay a 25% re-stocking fee. After our request to review this decision Treshna (I reckon she works in the Return Authorization department) reviewed our request and decided to waive this restocking fee which we felt was the right decision in keeping our loyalty to CAS especially in the light of the fact that all other appliance retailers have no problem whatsoever in offering customers the feedom to return items.
Thank you Treshna - this is much appreciated and goes a long way in us returning to CAS for future needs and also spreading the word about CAS. I'd also like to give a shout-out to Armel Clarke and Viveck who helped with our order and were always very polite & responsive. A+ Service CAS!!!
17 settembre 2023
Non scritta su invito
Le vendeur a fait tout possible pour…
Le vendeur a fait tout possible pour m'aider comme client a faire le meilleur choix pour moi. Merci pour ça.
7 settembre 2023
Disponibilité et amabilité
Disponibilité du vendeur.
Gentillesse et efficacité des perosnnes de l'entrepôt.
8 settembre 2023
Vendeur professionnel
Merci à M. Caciano Freitas Simard pour ses conseils et recommendation pour l’achat de mes électroménagers.
Toujours disponible pour répondre à mes questions. Extrêmement professionnel.
7 settembre 2023
The in-store experience with Steven. A knowledgeable, competent, service oriented salesman that price matched regarding the purchase of a Samsung electric clothes dryer. However, he failed to advise.
The in-store experience with Steven, the CAS salesman, was very pleasant, informative & their price matching policy was absolutely beneficial in the purchase of the electric clothes dryer.
The only complaints were that I requested the new dryer be side vented that evidently required the our purchase of a separate side vent kit that the CAS salesman failed to mention or sell me said kit.
Also the CAS installation crew, in my opinion, failed to properly install the dryer since the rear flexible duct is much to long that snakes in every direction. A perfect installation that would result in a duct fire!
7 settembre 2023
Efficace
Je suis très satisfaite du service aussi bien au magasin qu’à la livraison.
11 settembre 2023
Achat d’un réfrigérateur
Promptitude pour l’achat et la livraison. Vendeur courtois. Par contre, peu de choix disponible selon notre demande.
8 settembre 2023
Livraison ponctuelle
Livraison ponctuelle, excellent service de livraison.
Aucun dommage, aucun déchet laissé sur les lieux.
7 settembre 2023
Potrebbe usare l'IA per rispondereMostra di più
L'obiettivo di Trustpilot è mostrare contenuti di persone reali. Questa azienda potrebbe usare il nostro strumento di risposta assistita dall'intelligenza artificiale per rispondere più velocemente.
Could have been a great experience
Edit - updating to 3 stars from 1. Wish I didn't have to escalate for resolution.
Customer service team was snarky and unhelpful up to the last minute. Luckily was able to connect with a team member who was able to find a fast solution and who was empathetic to the situation.
Do think consumers should use caution if installation will not be easy and get concerns documented in advance to avoid frustration.
Thank you kindly to the team member who was able to turn a bad experience into a positive one.
No longer fuming
1 settembre 2023
Risposta di Canadian Appliance Source - Dorval
Dear Angela,
Thank you for taking the time to share your feedback.
We regret to learn that your experience has been less than adequate.
As per our records, your feedback has been addressed by the concerned department.
You have been refunded the installation fees and delivery fee.
Please allow 5 to 7 business days for the amount to reflect on your account once processed.
We apologize for the inconvenience.
Thank you kindly,
ST
CAS
Tasneem k.
Tasneem k.
Customer Care Representative was able to help me book my delivery date which for some reason my postal code was not accepted. She was very polite and helped almost instantly.
5 settembre 2023
Non scritta su invito
Your video says large appliances are…
Your video says large appliances are removed from packaging, and the packaging is taken away. My dishwasher was left in the box.. I think a dishwasher is a large applaince.
30 agosto 2023
Risposta di Canadian Appliance Source - Dorval
Hello Don,
Thank you for your feedback.
Please note that our delivery team will unbox large appliances such as fridges, wall ovens, ranges, and other appliances that are heavy and will require more than 1 person to unbox.
Appliances such as microwaves, dishwashers, and ventilation hoods with lower complexity will not be unboxed.
We apologize for any inconvenience.
Thank you kindly,
VG
CAS
Good selection & competitive prices
Good selection of washing machines & readily available. Delivery was possible next day.
Did not like the price policy: matching prices from other stores only if the washing machine was not yet delivered
30 agosto 2023
La livraison fut impeccable et rapide
La livraison fut impeccable et rapide! Fait avec politesse et entregent.
30 agosto 2023
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