Salesman was amazing, took extended warranty of course (so will see how that goes if ever needed lol).....2 weeks with the new fridge and couldn't be happier....went with the mileada as our beyond exp... Leggi di più
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First time shopping at this company. I saw what I wanted online and went to the store to see my choices. I spoke to the rep and told him what I wanted and he showed me to the items ,they weren't hig... Leggi di più
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We were looking for an dishwasher and refrigerator. We were left alone to look over the many different choices and price range. After the salesman Steven helped us by answering any question we had. W... Leggi di più
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Elle a répondu à toutes mes interrogations de façon positive et m’a renvoyé par courriel la facture que j’avais égaré. Excellent service à la clientèle. Gros merci
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Dettagli dell'azienda
Informazioni su Canadian Appliance Source - Dorval
Scritti dall'azienda
Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.
Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.
Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details to make the shopping experience as pleasant as possible.
We know that buying major household appliances can feel like a big commitment, and there’s often a lot of confusion or outdated information online regarding return terms and hidden fees with Canadian Appliance Source.
Based on our recent video update (you can reference the file named "Official Canadian Appliance Source Return Policy 60-Day Returns & ZERO Restocking Fees"), we want to clear the air and lay out our Return Policy as simply and directly as possible so you can shop with complete peace of mind.
The Core Return Terms for Unused Items
- 60-Day Full Refund Window: You have a full 60 days from purchase to initiate a return or exchange.
- $0 Restocking Fees: We do not charge any restocking fees on eligible returns. - Original Packaging Requirement: To qualify for this standard return, the product must be returned in its original packaging.How to Process a Return
- Keep Your Packaging (For Standard Returns): If you simply changed your mind, ensure the appliance remains in its original box/packaging.
- Initiate the Return: Reach out to our rCanadian Appliance Source Returns Portal - https://www.canadianappliance.ca/returns or customer Service within the 60-day window (or immediately if your item arrived damaged/defective, Do not plug in or use it) and we shall process your return accordingly.What If Your Product is Damaged or Defective?
We want to make sure that you are fully aware that if your product arrives damaged or is not working, the standard policy rules above do not apply to you.
If you receive a defective or damaged appliance, you are completely exempt from the standard return restrictions; you have 48 hours from the day of delivery to report any damage or any issue with your appliance on our dedicated online support for returns at https://www.canadianappliance.ca/returns
Informazioni di contatto
2180 Rte Transcanadienne, H9P2N4, Dorval, QC, Canada
- 5146000486
4,7
Eccellente
993 recensioni
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Risposta di Canadian Appliance Source - Dorval
Hi Jocelyne,
We're so pleased to hear that everything went well and that you are happy with your new appliance! We appreciate your positive feedback.
CAS
salesman was very knowledgeable
salesman was very knowledgeable
delivery team was professional and handled the delivery well
i was very happy compared to a prior delivery with Home depot
25 agosto 2026
Risposta di Canadian Appliance Source - Dorval
Hi Joanne,
Thank you for your wonderful review! We're so pleased to hear that our salesperson was knowledgeable and that our delivery team was professional and handled the delivery well. We truly appreciate your business.
CAS
Service
Everything went well, but the sales person marked down and did not correct the spelling of my last name
24 agosto 2026
Salesman was amazing
Salesman was amazing, took extended warranty of course (so will see how that goes if ever needed lol).....2 weeks with the new fridge and couldn't be happier....went with the mileada as our beyond expensive lg was a complete lemon and the lg customer service was horrid to deal with
14 agosto 2026
Risposta di Canadian Appliance Source - Dorval
Hi Darlene,
We are so pleased to hear about your positive experience with our salesperson and that your new appliance is meeting your expectations. We understand your past frustrations with other brands and are glad we could provide a better solution. We appreciate you choosing us and hope you continue to enjoy your purchase for years to come.
CAS
Best service
The Sales Representative Guy Blain was very helpful, professional and very fast.
12 agosto 2026
Risposta di Canadian Appliance Source - Dorval
Hi Benjamin,
We are so pleased to hear that Guy was very helpful, professional, and fast. We truly appreciate your business!
CAS
Elle a répondu à toutes mes…
Elle a répondu à toutes mes interrogations de façon positive et m’a renvoyé par courriel la facture que j’avais égaré. Excellent service à la clientèle. Gros merci
19 agosto 2026
Non scritta su invito
Risposta di Canadian Appliance Source - Dorval
Bonjour Lise,
Merci beaucoup pour vos bons mots et d’avoir choisi CAS! Nous sommes heureux qu’elle ait pu répondre à vos questions et vous offrir un excellent service. Nous apprécions sincèrement votre confiance et avons hâte de vous servir à nouveau. N’hésitez pas à recommander CAS à votre famille et à vos amis!
CAS
First time shopping at this company
First time shopping at this company. I saw what I wanted online and went to the store to see my choices. I spoke to the rep and told him what I wanted and he showed me to the items ,they weren't high end with extras but good quality relatively basic appliances. He did not try to upsell me , I knew what I wanted and he respected that. Transaction was completed and delivery set up in less than 1 hour. First delivery was 2 days later and the second, because of none in stock was a week later. Both deliveries went smoothly and cartons taken away.
All around good service and would recommend them to others.
.
7 agosto 2026
Risposta di Canadian Appliance Source - Dorval
Hi Sharon,
We are so pleased to hear about your positive first experience with us! It's wonderful to know that our team respected your choices and that your transaction and deliveries were smooth and efficient. We truly appreciate your recommendation!
CAS
Guy was helpful
Guy was helpful, he shows me all type I was looking for in the system. And help le choosing my refrigerator.
Haul away was included and the delivery was very smooth.
Professional store.
4 agosto 2026
Risposta di Canadian Appliance Source - Dorval
Hi Youness,
We're so pleased to hear about your positive experience with our team and that you found the perfect refrigerator. It's wonderful that the haul-away and delivery were smooth and professional. We truly appreciate your business!
CAS
The excellent service and advice I received from…
The excellent service and advice I received from Nicola Buttino.
8 agosto 2026
Risposta di Canadian Appliance Source - Dorval
Hi Lina,
We're delighted to hear you received excellent service and advice from Nicola. We truly appreciate your kind words and look forward to serving you again in the future.
CAS
Good Service
The showroom had a large selection, and we were given time to browse and research between visits with no pressure to rush into a purchase. Delivery communication was clear and personnel were polite.
28 luglio 2026
Risposta di Canadian Appliance Source - Dorval
Hi Daniel,
Thank you for your wonderful review! We're delighted to hear you appreciated the wide selection in our showroom and felt no pressure during your browsing and research. We're also glad that our delivery communication was clear and our personnel were polite. We truly appreciate your business!
CAS
Great beginning to end!
Easy shopping, great prices, detailed product information, variety and great delivery service.
4 agosto 2026
Risposta di Canadian Appliance Source - Dorval
Hi Isabel,
We are so pleased to hear that you found shopping easy, our prices great, product information detailed, and our delivery service excellent. We truly appreciate your business!
CAS
Guy was helpful
Guy was helpful, knowledgeable and efficient from the moment we walked in the store. The delivery was right on and the installation perfect.
2 agosto 2026
Risposta di Canadian Appliance Source - Dorval
Hi Linda,
Thank you for your wonderful review! We're so pleased to hear that Guy was helpful, knowledgeable, and efficient, and that your delivery and installation were perfect. We truly appreciate your business.
CAS
our salesman Jimmy was very attentive…
our salesman Jimmy was very attentive and took the time to guide through different models with explanations. we enjoy all appliances and we thank himfor his time.
25 luglio 2026
Risposta di Canadian Appliance Source - Dorval
Hi Nadine,
Thank you for your wonderful feedback! We're so pleased to hear that our salesman was attentive and took the time to guide you through different models with clear explanations. We truly appreciate your business and hope you'll recommend us to your family and friends!
CAS
Everything was excellent …
Everything was excellent …. From Michael the sales person to fantastic delivery people
24 luglio 2026
Risposta di Canadian Appliance Source - Dorval
Hi Rhona,
Thank you for your excellent review! We're thrilled to hear Michael and our delivery team provided you with a great experience from start to finish. We truly appreciate your business and look forward to serving you again. If your family or friends are looking for appliances, we'd be grateful if you recommend CAS to them!
CAS
Risposta di Canadian Appliance Source - Dorval
Hi Linda,
We're so pleased to hear that our service was prompt and informative, and that your delivery was on time. Thank you for your positive feedback!
CAS
Excellent pricing and availability
Excellent pricing and availability. Delivery was also very good.
19 luglio 2026
Risposta di Canadian Appliance Source - Dorval
Hi Jocelyne,
We're so pleased to hear you found our pricing and availability excellent, and that your delivery experience was very good. Thank you for your wonderful feedback!
CAS
Risposta di Canadian Appliance Source - Dorval
Hi Bohdan,
We are so glad to hear that you had such a positive experience with both our customer care and delivery teams. We appreciate your positive feedback!
CAS
Great in-store and delivery service
Great in-store and delivery service. Very pleased and will def tell others
25 luglio 2026
Risposta di Canadian Appliance Source - Dorval
Hi Lori,
Thank you for your wonderful review! We're so pleased to hear you had a great experience with our in-store and delivery service. We truly appreciate your business and your kind words, and we're delighted you'll recommend us to others.
CAS
Looking for disheasher e were looking forasher and…
We were looking for an dishwasher and refrigerator. We were left alone to look over the many different choices and price range. After the salesman Steven helped us by answering any question we had. We settled on our choices without feeling any pressure. We even purchased a stove. Very satisfied with the overall experience.
21 luglio 2026
Risposta di Canadian Appliance Source - Dorval
Hi Gerald,
Thank you for sharing your experience! We're delighted to hear Steven gave you the space to shop at your own pace while being there to answer your questions when you needed him. We truly appreciate your business and are so glad you found the perfect appliances. We look forward to serving you again at CAS, and we'd be grateful if you recommended us to your family and friends!
CAS
Service at the store was excellent and…
Service at the store was excellent and delivery was on time with very personable men
15 luglio 2026
Risposta di Canadian Appliance Source - Dorval
Hi Gail,
Thank you for your kind review! We're delighted to hear you received excellent service in-store and that our delivery team was on time and personable. We truly appreciate your business and look forward to helping you again at CAS. If you enjoyed your experience, we'd love for you to recommend us to your family and friends!
CAS
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