Salesman was amazing, took extended warranty of course (so will see how that goes if ever needed lol).....2 weeks with the new fridge and couldn't be happier....went with the mileada as our beyond exp... Leggi di più
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First time shopping at this company. I saw what I wanted online and went to the store to see my choices. I spoke to the rep and told him what I wanted and he showed me to the items ,they weren't hig... Leggi di più
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We were looking for an dishwasher and refrigerator. We were left alone to look over the many different choices and price range. After the salesman Steven helped us by answering any question we had. W... Leggi di più
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Elle a répondu à toutes mes interrogations de façon positive et m’a renvoyé par courriel la facture que j’avais égaré. Excellent service à la clientèle. Gros merci
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Dettagli dell'azienda
Informazioni su Canadian Appliance Source - Dorval
Scritti dall'azienda
Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.
Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.
Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details to make the shopping experience as pleasant as possible.
We know that buying major household appliances can feel like a big commitment, and there’s often a lot of confusion or outdated information online regarding return terms and hidden fees with Canadian Appliance Source.
Based on our recent video update (you can reference the file named "Official Canadian Appliance Source Return Policy 60-Day Returns & ZERO Restocking Fees"), we want to clear the air and lay out our Return Policy as simply and directly as possible so you can shop with complete peace of mind.
The Core Return Terms for Unused Items
- 60-Day Full Refund Window: You have a full 60 days from purchase to initiate a return or exchange.
- $0 Restocking Fees: We do not charge any restocking fees on eligible returns. - Original Packaging Requirement: To qualify for this standard return, the product must be returned in its original packaging.How to Process a Return
- Keep Your Packaging (For Standard Returns): If you simply changed your mind, ensure the appliance remains in its original box/packaging.
- Initiate the Return: Reach out to our rCanadian Appliance Source Returns Portal - https://www.canadianappliance.ca/returns or customer Service within the 60-day window (or immediately if your item arrived damaged/defective, Do not plug in or use it) and we shall process your return accordingly.What If Your Product is Damaged or Defective?
We want to make sure that you are fully aware that if your product arrives damaged or is not working, the standard policy rules above do not apply to you.
If you receive a defective or damaged appliance, you are completely exempt from the standard return restrictions; you have 48 hours from the day of delivery to report any damage or any issue with your appliance on our dedicated online support for returns at https://www.canadianappliance.ca/returns
Informazioni di contatto
2180 Rte Transcanadienne, H9P2N4, Dorval, QC, Canada
- 5146000486
4,7
Eccellente
994 recensioni
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Great prices and even better service
Great prices and even better service! Found exactly what I needed and had it delivered faster than expected. Will definitely shop here again.
11 marzo 2026
Risposta di Canadian Appliance Source - Dorval
Hi Melody,
Thank you so much for your feedback and for choosing CAS—we truly appreciate your business! We’re thrilled to hear you found exactly what you needed at a great price and that delivery was even faster than expected.
We’d love the opportunity to serve you again in the future, and if any friends or family are looking for appliances, we’d sincerely appreciate you recommending CAS.
Thanks again, and we look forward to helping you next time!
CAS
Risposta di Canadian Appliance Source - Dorval
Hi Simon,
Thank you so much for your feedback and for choosing CAS—we truly appreciate your business! We’re glad to hear Nicola Buttina was helpful and made your experience a positive one.
We’d love the opportunity to serve you again in the future, and if any friends or family are looking for appliances, we’d sincerely appreciate you recommending CAS.
Thanks again, and we look forward to helping you next time!
CAS
Risposta di Canadian Appliance Source - Dorval
Hi Lin,
Thank you so much for your feedback and for choosing CAS—we truly appreciate your business! We’re thrilled to hear that our delivery team exceeded your expectations.
We’d love the opportunity to serve you again in the future, and if any friends or family are looking for appliances, we’d sincerely appreciate you recommending CAS.
Thanks again, and we look forward to helping you next time!
CAS
Excellent from beginning to end
Our salesman, Jimmy Khadoury made the transaction easy and efficient. The delivery went smoothly, I didn’t have to pay extra for the installation either. The price was great and I really appreciated the delivery updates and follow ups. I highly recommend CSA.
15 marzo 2026
Risposta di Canadian Appliance Source - Dorval
Hi Tracy,
Thank you so much for your wonderful feedback and for choosing CAS—we truly appreciate your business! We’re thrilled to hear that Jimmy Khadoury made your purchase easy and efficient, and that the delivery went smoothly with timely updates and follow-ups.
It’s great to know you received excellent service, a fair price, and no extra charges for installation. We’d love the opportunity to serve you again in the future, and if any friends or family are looking for appliances, we’d sincerely appreciate your recommending CAS.
Thanks again, and we look forward to helping you next time!
CAS
J'ai eu un problème avec mon sèche…
J'ai eu un problème avec mon sèche linge, j'ai dû faire achats la même journée et croyez moi. J'ai pu recevoir le lendemain matin mon appareil sans aucun problème et un service exemplaire Avec la livraison !!
Je vous confirme un excellent service
Merci à vous
11 marzo 2026
Risposta di Canadian Appliance Source - Dorval
Bonjour,
Merci beaucoup pour votre commentaire et pour avoir choisi CAS—nous apprécions sincèrement votre confiance! Nous sommes ravis d’apprendre que, malgré l’urgence, vous avez pu recevoir votre sèche-linge dès le lendemain matin et que tout s’est déroulé sans problème avec un service de livraison exemplaire.
C’est exactement le type d’expérience rapide et fiable que nous souhaitons offrir à chacun de nos clients. Nous vous remercions encore pour votre soutien et serions très heureux de vous servir à nouveau dans le futur.
N’hésitez pas à recommander CAS à vos amis et à votre famille—ce serait grandement apprécié!
CAS
Good
Bonne expérience, je ne connaissais pas l’entreprise, mais elle m’a vraiment bien dépanné
10 marzo 2026
Efficase a tous points de vue.
Tres courtois,excellent service.livraison rapide, respect des delais.
9 marzo 2026
Risposta di Canadian Appliance Source - Dorval
Bonjour Jorge,
Merci beaucoup pour votre commentaire et pour avoir choisi CAS—nous apprécions sincèrement votre confiance! Nous sommes ravis de savoir que vous avez reçu un service courtois, avec une livraison rapide et respectant les délais.
Nous serions très heureux de vous servir à nouveau dans le futur. Si vos amis ou votre famille ont besoin d’appareils, nous vous serions reconnaissants de recommander CAS.
Encore merci, et au plaisir de vous revoir bientôt!
CAS
Terrible service from the delivery…
Terrible service from the delivery team! Very RUDE PEOPLE
I’m not happy with the washer dryer as the dryer doesn’t dry well
17 marzo 2026
Risposta di Canadian Appliance Source - Dorval
Dear Rana El-Eid,
Thank you for taking the time to share your feedback. We’re very sorry to hear about your experience with the delivery team. This is not the level of service experience we aim to provide.
Please reach out to aftersales@caslp.ca with your order number and a description of the issue with your unit so our team can review and assist you further. We appreciate your patience and the opportunity to help resolve this.
Sincerely,
CAS
Great service.
9 marzo 2026
Risposta di Canadian Appliance Source - Dorval
Hi Tina,
Thank you for your feedback and for choosing CAS—we truly appreciate your business! We’re glad to hear you had a great service experience.
We’d love the opportunity to serve you again in the future, and if any friends or family need appliances, we’d sincerely appreciate you recommending CAS.
Thanks again, and we look forward to helping you next time!
CAS
Risposta di Canadian Appliance Source - Dorval
Bonjour Alain,
Merci beaucoup pour votre commentaire et pour avoir choisi CAS—nous apprécions vraiment votre confiance! Nous sommes ravis de savoir que vous êtes satisfait de nos services et de nos prix.
Nous serions très heureux de vous servir à nouveau dans le futur. N’hésitez pas à recommander CAS à vos amis et à votre famille—ce serait grandement apprécié!
Encore merci, et au plaisir de vous revoir bientôt!
CAS
Risposta di Canadian Appliance Source - Dorval
Bonjour Guillaume,
Merci beaucoup pour votre commentaire enthousiaste! Nous sommes ravis que vous ayez apprécié notre service et l’aide de notre vendeur.
Nous apprécions sincèrement votre confiance envers CAS et espérons avoir le plaisir de vous servir à nouveau. N’hésitez pas à recommander nos services à votre famille et vos amis — ce sera un plaisir de les aider également!
CAS
Service was impeccable
Service was impeccable, professional and attentive to my needs vs my budget. Very pleasant to shop at Canadian Appliance Source. Delivery on time, no damage nor scratch to all appliances. Sale representant was very helpful, honest, patient and had lots of knowledge on appliance. I will surele come back again in the future. Thank you.
13 marzo 2026
Risposta di Canadian Appliance Source - Dorval
Hi Cam,
Thank you so much for your wonderful review! We’re thrilled to hear that your experience with Canadian Appliance Source was professional, attentive, and aligned with your needs and budget. It’s great to know our sales representative could assist you with knowledge, patience, and honesty, and that your delivery arrived on time and in perfect condition.
We truly appreciate your business with CAS and look forward to serving you again in the future. Please feel free to recommend us to your family and friends—we’d be happy to help them as well!
CAS
Achat par téléphone rapide et facile
J'étais mal pris avec une laveuse défectueuse à la maison. J'ai tenté ma chance en téléphonant CAS pour voir combien de temps ça prendrait faire livrer un nouvel ensemble de laveuse+sécheuse et, à ma grande surprise, j'ai conclu la transaction avec Jimmy directement au téléphone et par courriel et mes nouveaux appareils ont étés livrés en moins de 48hrs. Service A+
12 marzo 2026
Risposta di Canadian Appliance Source - Dorval
Bonjour Michael,
Merci beaucoup pour votre superbe commentaire! Nous sommes ravis que Jimmy ait pu vous aider rapidement et efficacement, et que vous ayez reçu vos nouveaux appareils en moins de 48 heures. C’est formidable de savoir que notre service a répondu à vos attentes si rapidement.
Nous apprécions sincèrement votre confiance envers CAS et espérons avoir le plaisir de vous servir à nouveau. N’hésitez pas à recommander nos services à votre famille et vos amis — ce sera un plaisir de les aider également!
CAS
Risposta di Canadian Appliance Source - Dorval
Bonjour Luc,
Merci beaucoup pour votre commentaire! Nous sommes ravis que vous ayez apprécié le support de vente ainsi que la facilité et l’honnêteté de la négociation.
Nous apprécions sincèrement votre confiance envers CAS et avons hâte de vous servir à nouveau dans le futur. N’hésitez pas à recommander nos services à votre famille et vos amis — nous serons heureux de les aider aussi!
CAS
Unprofessional, do not trust
They tried to leave the paid-for appliances on our front lawn, without installing them as promised. We had to debate an obstreperous, mean-spirited manager to get them returned, then fight to get our money back. Spare yourself a mighty headache and go with a more professional and trustworthy company.
2 marzo 2026
Risposta di Canadian Appliance Source - Dorval
Dear Customer,
Thank you for taking the time to share your feedback. We’re sorry to hear about the frustration surrounding your delivery and the return process.
According to our records, the order was cancelled the same day following the attempted delivery. Once the appliances are returned to the warehouse and scanned back into inventory, the refund can then be processed. Please note that refunds are not immediate and typically take 2–7 business days to appear, depending on your financial institution.
We apologize for the inconvenience this situation caused and appreciate you bringing your concerns to our attention.
Sincerely,
CAS
Yes the experience was great but taking…
Yes the experience was great but taking long to deliver the appliances
8 marzo 2026
Risposta di Canadian Appliance Source - Dorval
Hi Hassan,
Merci beaucoup pour votre commentaire ! Nous sommes ravis que notre équipe de Canadian Appliance Source ait pu vous offrir un service professionnel, courtois et rapide.
Nous apprécions sincèrement votre confiance et espérons avoir le plaisir de vous servir à nouveau pour vos futurs besoins en électroménagers. N’hésitez pas à partager votre expérience avec votre famille et vos amis.
CAS
Three appliances in two months
This is the second time in two months I bought appliance from CAS. A pair of washer and dryer in December, working without problem. It was logical, that I headed to CAS when my old refrigerator died on me. I bought a Whirlpool Fridge and Jean-Francois was very helpful and professional. The whole transaction, delivery went smoothly. CAS is a good source of appliances and I can recommend CAS and him wholeheartedly.
7 marzo 2026
Risposta di Canadian Appliance Source - Dorval
Hi Judith,
We really appreciate your kind words! It’s great to hear that your experiences with Canadian Appliance Source—from washers and dryers to your new Whirlpool fridge—have been seamless and problem-free. We’re delighted that Jean-Francois provided professional, helpful guidance and that the delivery went smoothly.
Thank you for your trust and recommendation. We look forward to serving you again in the future and hope you’ll share your experience with family and friends.
CAS
Excellent service de notre vendeur John…
Excellent service de notre vendeur John McCormick
28 febbraio 2026
Risposta di Canadian Appliance Source - Dorval
Bonjour Martin,
Merci beaucoup pour votre commentaire — nous apprécions sincèrement votre confiance envers CAS. Nous sommes ravis d’apprendre que vous avez reçu un excellent service de la part de John McCormick. Votre satisfaction est importante pour nous, et nous serions heureux de vous servir de nouveau. N’hésitez pas à recommander CAS à vos proches qui pourraient avoir besoin d’appareils électroménagers. Merci encore d’avoir choisi CAS.
CAS
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