Harsh was very good to us, quickly understanding our needs and finding us the right stove. He was fun to deal with, and we got the price and delivery time that we needed. The stove arrived on time and... Leggi di più
L'azienda ha risposto
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We met Abhishek there. He was very patient with us as we took our time to select the dishwasher and then he gave us the best price. Delivery was free and efficient. We were getting constant notificati... Leggi di più
L'azienda ha risposto
After having a vey bad accident with my wall hung dryer, the service person researched online for me, and made suggestions. As an older person, using the internet to make a major purchase was made so... Leggi di più
L'azienda ha risposto
Fast service. Have good selections. Could actually talk to a person to ask questions instead of speaking to robots.
Dettagli dell'azienda
Informazioni su Canadian Appliance Source - Burnaby
Scritti dall'azienda
Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.
Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.
Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details to make the shopping experience as pleasant as possible.
We know that buying major household appliances can feel like a big commitment, and there’s often a lot of confusion or outdated information online regarding return terms and hidden fees with Canadian Appliance Source.
Based on our recent video update (you can reference the file named "Official Canadian Appliance Source Return Policy 60-Day Returns & ZERO Restocking Fees"), we want to clear the air and lay out our Return Policy as simply and directly as possible so you can shop with complete peace of mind.
The Core Return Terms for Unused Items
- 60-Day Full Refund Window: You have a full 60 days from purchase to initiate a return or exchange.
- $0 Restocking Fees: We do not charge any restocking fees on eligible returns. - Original Packaging Requirement: To qualify for this standard return, the product must be returned in its original packaging.How to Process a Return
- Keep Your Packaging (For Standard Returns): If you simply changed your mind, ensure the appliance remains in its original box/packaging.
- Initiate the Return: Reach out to our rCanadian Appliance Source Returns Portal - https://www.canadianappliance.ca/returns or customer Service within the 60-day window (or immediately if your item arrived damaged/defective, Do not plug in or use it) and we shall process your return accordingly.What If Your Product is Damaged or Defective?
We want to make sure that you are fully aware that if your product arrives damaged or is not working, the standard policy rules above do not apply to you.
If you receive a defective or damaged appliance, you are completely exempt from the standard return restrictions; you have 48 hours from the day of delivery to report any damage or any issue with your appliance on our dedicated online support for returns at https://www.canadianappliance.ca/returns
Informazioni di contatto
7637 Edmonds St, V3N1B6, Burnaby, BC, Canada
- 6044098221
4,4
Eccellente
185 recensioni
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Great selection, helpful staff.
Very helpful sales consultant and best of all they had what I needed in stock. Unlike some appliance dealers here there was no long wait time for items not carried in store. Also an easy to navigate web site with a huge selection. I'll be buying all my future applications from them.
11 agosto 2023
Sales manager is very helpful and…excellent service
Sales manager is very helpful and friendly. Also he is very patient with me to explain everything I was asking.
9 agosto 2023
Don’t why i had to pickup my washing…
Don’t why i had to pickup my washing machine in you warehouse rather than in store i purchased
30 luglio 2023
I had to replace both my washer and…
I had to replace both my washer and dryer and on both visits I was provided the best customer service
9 agosto 2023
Beware of male chauvinism
I went to the Burnaby location to purchase an electric range for a rental unit. The salesperson kept talking to my husband, assuming the man would make the purchase. I was about to walk out when the salesperson realized the problem and directed me to another person who helped me. The female salesperson was helpful & respectful and placed the order and arranged for delivery.
1 agosto 2023
Very knowledgeable salesman
Very knowledgeable salesman . I was the slow one. Love the delivery guys. Very nice and friendly
8 agosto 2023
I had some trouble with finding the…
I had some trouble with finding the warehouse for the pick up of my appliance but otherwise was a quick and easy purchase. Will return for future appliance purchases.
1 agosto 2023
Special request fridge
Needed a 36 inch fridge in white and you had the only one on the BC mainland. It was brought to the Victoria store for me to pick up. While I live 7 hr drive away you allowed me to pick it up on a Saturday.
31 luglio 2023
Prompt and straightforward response…
Prompt and straightforward response from on line sales. Product in stock.
29 luglio 2023
Potrebbe usare l'IA per rispondereMostra di più
L'obiettivo di Trustpilot è mostrare contenuti di persone reali. Questa azienda potrebbe usare il nostro strumento di risposta assistita dall'intelligenza artificiale per rispondere più velocemente.
Canadian Appliance Supplied Cheap Plastic Hook Up Parts Delivery Company Refuses to Hook Up with Cheap Parts!
Ahmad was wonderful to work with. Patient did not push while we took time to make our decision over a washer and dryer. He gave us a GREAT price. We asked questions and purchased over the phone/email and he was quick to respond even on his days off. Update Canadian Appliance gave the delivery company cheap hoses and plastic hook up parts and the delivery company refused to hook up washer and dryer because of the cheap unreliable plastic garbage Canadian Appliance sent. We now have to but what is needed and hook it up ourselves. Oh and my great sales person no longer works for the company!!!
28 luglio 2023
Risposta di Canadian Appliance Source - Burnaby
Hello Valerie,
Thank you for your feedback.
We regret to learn that your experience has been less than adequate.
Please note that the "plastic" part provided was sent with the appliance, by the manufacturer.
Per the manufacturer's standards, the unit must be installed with the parts provided by them, in order not to void the warranty on the appliance.
Our records show that our home delivery team tried to contact you about this and it went to voicemail.
You may always call us back at 1 833 227 0500 for more information.
Thank you kindly,
ST
CAS
Great experience
Firstly, we were happy with the sales process and that CAS was able to deliver within a few days. Secondly, the delivery team was polite, friendly and very professional. We would definitely shop here again.
3 agosto 2023
Fast delivery / Stocks
The only merchandiser who have the stocks of the fridge I want and he got me convinced to buy it. It was just over the phone and it just happened. Fast delivery and I think I got the best deal! Will buy with them again
23 luglio 2023
Superb customer service!!
The sales associate was able to give me a great discount. I was very satisfied with the customer service. The delivery went smoothly.
I was a little disappointed because the warehouse hours are very very limited so I had to pay extra for delivery.
20 luglio 2023
Great prices and overall experience
Great prices and overall experience . Process is quick and easy.
22 luglio 2023
No pressure
Gave me options on what I wanted .. didn’t feel pressured.opinion on what he thought on what I was buying .. not pressured on extended warranty .. honest opinion on what I was buying.. polite
15 luglio 2023
Sales understood what I need and he did…
Sales understood what I need and he did a fantastic job helping me out to find a replacement fridge
21 luglio 2023
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