The sales staff right down to the delivery and installation of my washer-dryer and removal of my old ones was a seamless positive experience. The price was also discounted as a set. Thank you!
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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The sales staff right down to the delivery and installation of my washer-dryer and removal of my old ones was a seamless positive experience. The price was also discounted as a set. Thank you!
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Ray was wonderful. He showed me a few fridges and answered all my questions. Thank you Ray for making my shopping experience smooth & seamless. The gentlemen who delivered my fridge were profe... Leggi di più
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purchased the LG WashTower. Everything went smoothly delivery arrived on the day scheduled. Installation and removal of existing appliance went accordingly. Very satisfied with my purhcase from CAS.
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Salesperson at store was good and helpful. Delivery not so great. Came to door and without even a Hi asked where he was putting fridge. Spun old fridge around on my tile floor making scratching noi... Leggi di più
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Scritti dall'azienda
Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.
Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.
Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details to make the shopping experience as pleasant as possible.
Based on our recent video update (you can reference the file named "Official Canadian Appliance Source Return Policy 60-Day Returns & ZERO Restocking Fees"), we want to clear the air and lay out our Return Policy as simply and directly as possible so you can shop with complete peace of mind.
The Core Return Terms for Unused Items
- 60-Day Full Refund Window: You have a full 60 days from purchase to initiate a return or exchange.
- $0 Restocking Fees: We do not charge any restocking fees on eligible returns. - Original Packaging Requirement: To qualify for this standard return, the product must be returned in its original packaging.How to Process a Return
- Keep Your Packaging (For Standard Returns): If you simply changed your mind, ensure the appliance remains in its original box/packaging.
- Initiate the Return: Reach out to our rCanadian Appliance Source Returns Portal - https://www.canadianappliance.ca/returns or customer Service within the 60-day window (or immediately if your item arrived damaged/defective, Do not plug in or use it) and we shall process your return accordingly.What If Your Product is Damaged or Defective?
We want to make sure that you are fully aware that if your product arrives damaged or is not working, the standard policy rules above do not apply to you.
If you receive a defective or damaged appliance, you are completely exempt from the standard return restrictions; you have 48 hours from the day of delivery to report any damage or any issue with your appliance on our dedicated online support for returns at https://www.canadianappliance.ca/returns
30 Great Lakes Dr., Unit 110, L6R2K7, Brampton, ON, Canada
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Ordering was easy over the phone after looking online.
We were kept well informed about delivery which was on time and very efficient.
Delivery never took place. Had to inquire about the status 3 times. Waited 5 hours and nothing. Asked for a discount and was laughed at.
As for your reply, blaming another organization is not the answer I was looking for. Does CAS pride themselves regarding customer service. I guess not. Won’t be dealing with CAS again

Risposta di Canadian Appliance Source - Brampton
From ordering to payment to delivery the process was easy, and the price point couldn’t be beat.
Professional service, timely delivery and delivery tracking system.
The sale representative told me that the dishwasher has a stainless tub , but it had a plastic tub
So not happy with the service and the product

Risposta di Canadian Appliance Source - Brampton
The delivery guys were very careful to not damage anything, much appreciated!
Sales people and installers were all amazing to deal with. very courteous and respectful
Once l researched what product l liked, the on-line ordering was quick and easy. Chat communication was efficient and all my questions were answered by email or phone, even days after our on-line chat was finished. The products were readily available unlike competitors who estimated 3 to 4 weeks, maybe! The delivery tracking system is very organized and updated me as to the timeline regularly. Delivery personnel did a great job. I just wished the company included the set up of the gas stove elements.
When I called to order the fridge Francis was very helpful and pleasant. Fridge arrived on date stated and earlier than time line. Both gentleman were pleasant and helpful too.
Delivery team came to deliver was good but delivery management/ customer service team didn’t deliver what was promised. Delivery got delayed by whole one day and even on second day it came after wasting/waiting whole day. It cost me two days of work.

Risposta di Canadian Appliance Source - Brampton
Amazing offfers and great pricing. The associates were really friendly and were able to assist us very well.
Appliance was in supply and was available for delivery immediately.
Customer Service received from Francis was pleasant and he made us feel that as a customer we weee important and happy with our purchases. He was always willing to offer 1st, 2nd and 3rd alternatives.Francis was attentive to our needs.
We are pleased with the fridge we purchased. Couple of things though. The adhesive used between the trim at the top of the doors is very unsightly. It looks like white squashed gum. Also why would white feet and casters be used on a black stainless look fridge? Not an easy change for me to make. Just a note to say the plastic coating was difficult to remove around handles and trim.
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