The sales staff right down to the delivery and installation of my washer-dryer and removal of my old ones was a seamless positive experience. The price was also discounted as a set. Thank you!
L'azienda ha risposto
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Ray was wonderful. He showed me a few fridges and answered all my questions. Thank you Ray for making my shopping experience smooth & seamless. The gentlemen who delivered my fridge were profe... Leggi di più
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purchased the LG WashTower. Everything went smoothly delivery arrived on the day scheduled. Installation and removal of existing appliance went accordingly. Very satisfied with my purhcase from CAS.
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Salesperson at store was good and helpful. Delivery not so great. Came to door and without even a Hi asked where he was putting fridge. Spun old fridge around on my tile floor making scratching noi... Leggi di più
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Dettagli dell'azienda
Informazioni su Canadian Appliance Source - Brampton
Scritti dall'azienda
Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.
Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.
Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details to make the shopping experience as pleasant as possible.
We know that buying major household appliances can feel like a big commitment, and there’s often a lot of confusion or outdated information online regarding return terms and hidden fees with Canadian Appliance Source.
Based on our recent video update (you can reference the file named "Official Canadian Appliance Source Return Policy 60-Day Returns & ZERO Restocking Fees"), we want to clear the air and lay out our Return Policy as simply and directly as possible so you can shop with complete peace of mind.
The Core Return Terms for Unused Items
- 60-Day Full Refund Window: You have a full 60 days from purchase to initiate a return or exchange.
- $0 Restocking Fees: We do not charge any restocking fees on eligible returns. - Original Packaging Requirement: To qualify for this standard return, the product must be returned in its original packaging.How to Process a Return
- Keep Your Packaging (For Standard Returns): If you simply changed your mind, ensure the appliance remains in its original box/packaging.
- Initiate the Return: Reach out to our rCanadian Appliance Source Returns Portal - https://www.canadianappliance.ca/returns or customer Service within the 60-day window (or immediately if your item arrived damaged/defective, Do not plug in or use it) and we shall process your return accordingly.What If Your Product is Damaged or Defective?
We want to make sure that you are fully aware that if your product arrives damaged or is not working, the standard policy rules above do not apply to you.
If you receive a defective or damaged appliance, you are completely exempt from the standard return restrictions; you have 48 hours from the day of delivery to report any damage or any issue with your appliance on our dedicated online support for returns at https://www.canadianappliance.ca/returns
Informazioni di contatto
30 Great Lakes Dr., Unit 110, L6R2K7, Brampton, ON, Canada
- 9054991866
4,7
Eccellente
2K recensioni
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Satisfaction of needs based product
Great customer service.
Great help to client in selecting appliances based on their needs.
Customer appreciation can be improved with courtesy of offering client to sit and offering tea/ coffee while discussing.
10 marzo 2026
Potrebbe usare l'IA per rispondereMostra di più
L'obiettivo di Trustpilot è mostrare contenuti di persone reali. Questa azienda potrebbe usare il nostro strumento di risposta assistita dall'intelligenza artificiale per rispondere più velocemente.
The Refrigerator that we purchase is very good
The salesperson was great and did satisfy us by getting the delivery date quick and smooth.
The people that delivered were also nice
2 marzo 2026
Risposta di Canadian Appliance Source - Brampton
Hi Rui,
Thank you for your kind review! We’re happy to hear that our salesperson was able to secure a quick and smooth delivery for you, and that our delivery team made a positive impression as well. Providing efficient and friendly service is exactly what we aim for at Canadian Appliance Source.
We truly appreciate your business and look forward to assisting you again in the future. Please feel free to share your experience with family and friends who may also be looking for appliances—we’d be glad to help them too!
CAS
Delivery person were not careful
Delivery person were not careful. Did minor damage (paint + dent) to kitchen frame. Need to repaint whole Kitchen frame.
8 marzo 2026
Amazing overall highly recommend
Best price, location close by, amazing sales team and delivery as promised including set up and removal of old dryer. Could track location on line.
28 febbraio 2026
Risposta di Canadian Appliance Source - Brampton
Hi Susan,
Thank you for your wonderful review! We're delighted to hear that our pricing, convenient location, and dedicated sales team made your experience a positive one. It’s also great to know that the delivery, setup, and old dryer removal went smoothly, and that our online tracking added convenience for you.
We truly appreciate your business with Canadian Appliance Source and are thrilled you had a seamless experience. We look forward to assisting you again in the future, and please don’t hesitate to share your experience with family and friends who may be looking for appliances!
CAS
New Maytag Refidgerator.
The salesperson was very good at answering all my questions regarding the model of fridge that I purchased. He explained the shipping procedure, warranty available and delivery schedule. He emphasized the importance of checking dimensions of the kitchen cabinet opening and even verified the size specs of my old fridge in order to determine that the new one would fit. He also verified the fridge arrived on time and was in good condition.
Delivery guys were polite and efficient removing and installing the new appliance.
1 marzo 2026
Risposta di Canadian Appliance Source - Brampton
Hi Anthony,
Thank you for taking the time to share your experience! We're so glad to hear that our salesperson provided thorough guidance on your new fridge, from answering your questions to checking dimensions and explaining the shipping, warranty, and delivery process. It’s wonderful to know the delivery team was polite and efficient as well.
We truly appreciate your business with Canadian Appliance Source and are thrilled that everything went smoothly from start to finish. We look forward to serving you again in the future, and please feel free to recommend us to your family and friends for their appliance needs!
CAS
Sales team is great
Sales team is great. They have enough knowledge about product. Also happy to assist customer with any questions they may have.
7 marzo 2026
Timely delivery
28 febbraio 2026
Risposta di Canadian Appliance Source - Brampton
Hi Gladys,
Thank you for your feedback — we truly appreciate your business. We’re glad to hear your delivery arrived on time and that everything went smoothly. CAS looks forward to serving you again, and we’d be grateful if you shared your experience with family and friends who may need appliances in the future.
CAS
Helpful, friendly staff. Good products. Decent pricing.
This is our second purchase from this company. The service is fast, friendly and helpful. I appreciated having the warranty details explained so clearly. We purchased a dishwasher and had the old one picked up for free.
28 febbraio 2026
Risposta di Canadian Appliance Source - Brampton
Hi Janine,
Thank you for sharing your experience! We’re thrilled to hear that your second purchase with Canadian Appliance Source was just as smooth and enjoyable as the first. It’s great to know our team was able to provide fast, friendly service and clearly explain the warranty details. We’re also glad the dishwasher pickup went seamlessly.
We truly appreciate your continued support and look forward to assisting you with any future appliance needs. Please feel free to share your experience with family and friends!
CAS
Risposta di Canadian Appliance Source - Brampton
Hi Sami,
Thank you for taking the time to leave a review! We’re happy to hear you received great service from Canadian Appliance Source. We truly value your business and look forward to serving you again.
CAS
No haul away
I couldn't remove my old washer dryer and I was told by the sales agent that I could disassemble my existing washer dryer and that it wouldn't be a problem for them to do the haul away if it was in pieces. When they came, they said they couldn't take it if it wasn't in one piece.
27 febbraio 2026
Very pleasant.
4 marzo 2026
Risposta di Canadian Appliance Source - Brampton
Hello Kenneth,
We’re glad to hear you had a pleasant experience with us. Making our customers feel comfortable and happy is always our goal.
We hope to welcome you back again soon!
Kind regards,
CAS
The salesman was very helpful and…
The salesman was very helpful and knowledgeable about the product.
Thank you!
5 marzo 2026
Risposta di Canadian Appliance Source - Brampton
Hi Vionka,
We’re delighted to hear that our salesman was able to assist you with helpful and knowledgeable guidance about the product. It’s always our aim to make sure every customer feels informed and confident with their purchase.
We look forward to seeing you again soon!
Best regards,
CAS
Great experience from start to finish.
Great experience from start to finish.
Sales person Imran Ahmed was very polite and professional. Tracking of my order was efficient and helpful. Delivery people were careful and proficient .
4 marzo 2026
Risposta di Canadian Appliance Source - Brampton
Hello Brenna,
Thank you for your wonderful review! We’re thrilled to hear that your experience from start to finish was seamless. Imran Ahmed’s professionalism and politeness, along with efficient order tracking and careful delivery, are exactly the kind of service we strive to provide.
We look foward to assisting you in you future purchases
Warm regards,
CAS
Absolute customer service fail
If you want to wait months on a back order, concerning a necessity like a fridge, to stop food from spoiling, with 0 feedback from CAS, unless you initiate it yourself; This is the company for you. If you want to finally facilitate a delivery for your necessity, have it delivered only to find out that when you plug it in, it doesn’t work; This is the company for you. If you want to report the malfunction to CAS, and have to wait 4 days before they “review” and send notice in whether they will exchange your malfunctioning product, after they’ve had your payment in full for over a month: by all means call CAS for your next appliance need. If you want to deal for hours with customer service while your food purchases Rot, only to find out that you have to wait some more, while your appliance is paid in full, call these guys. Keeping in mind: They have the “right to refuse” any exchange or refund based on their policy (not the law) and absolutely will keep you waiting while costing you stress, time and money over the simplicity of sourcing and delivering a fridge.
5 marzo 2026
Non scritta su invito
Risposta di Canadian Appliance Source - Brampton
Dear Customer,
Thank you for your feedback. We sincerely apologize for your experience, as this does not reflect the standard of service we strive to provide.
Our goal is to offer accurate delivery timelines based on the information we receive directly from the manufacturer.
Unfortunately, we are unable to locate an order using the information provided.
Please contact our After-Sales Team at AfterSales@caslp.ca with your current order number so that we can address your concerns directly.
Sincerely,
CAS
Friendly and informative Great company to deal with
Great company to deal with
Friendly and informative!!
Will definitely be back
Dealt with both Brampton store on phone and Whitby store I/p
1 marzo 2026
Risposta di Canadian Appliance Source - Brampton
Hi Kim,
Thank you for your wonderful feedback! We’re thrilled to hear that you found our team friendly and informative, whether dealing with our Brampton store over the phone or visiting the Whitby store in person. We truly appreciate your trust in CAS and are excited to welcome you back for any future appliance needs. Your support means a lot to us!
CAS
Second great experience with CAS
Second great experience with CAS, great stock, communications, service, personal service, overall a wonderful shopping time. Worked with Ray through fast, courteous communications, he took care of everything, we just paid and now waiting for the appliance and installation, easy! Thank you Ray and CAS!!!
28 febbraio 2026
Risposta di Canadian Appliance Source - Brampton
Hi,
Thank you so much for sharing your wonderful experience! We’re thrilled to hear that your second visit with CAS was just as positive as the first. It’s fantastic that Ray provided fast, courteous communication and handled everything so smoothly, making your purchase and upcoming installation completely hassle-free. We truly appreciate your continued trust in CAS and look forward to making your next appliance experience just as seamless!
CAS
Great experience from start to finish
Everything well, customer service was great and deliver was on time. Highly recommended
26 febbraio 2026
Risposta di Canadian Appliance Source - Brampton
Hi Ali,
Thank you for sharing your experience! We’re glad everything went well and that our customer service and delivery team met your expectations. Your recommendation is truly appreciated, and we look forward to helping you with your next appliance purchase!
CAS
extended warranty on my washer…
i have extended warranty on my washer calling for service call only in french limited english speaking must call back numberous times and still havent got any help
13 febbraio 2026
Non scritta su invito
Risposta di Canadian Appliance Source - Brampton
Dear Elaine,
Thank you for contacting us. We apologize for the difficulties you have encountered while attempting to submit a claim for your washer.
We can confirm that this matter is currently being looked into.
For the quickest and easiest resolution, the iA Service Plan offers a self-serve claims option online.
You can submit your claim directly through their website using the link provided below:
https://iaserviceplan.ca/claims-and-support
Sincerely,
CAS
Worst delivery in 17 years…..
Worst delivery in 17 years…..
I’ve been using CAS for 17 years and we have now come to the end of our relationship as far as items delivered.
My last delivery was to a condo unit. Their “track delivery” Is the worst. At 11:00am, I was 7 deliveries away. At 12:45, I was the next delivery. I received a call at 2:24pm from the team. They was waiting at the loading door. Standing at the concierge’s desk, I advised the truck had arrived. At 2:29pm, I received a call from dispatch the truck would only wait another 10 mins.
The 2 unboxed the washer/dryer combo unit, and tossed the box to the of the truck, leaving it for their magic cleaning team to arrive.
After installing the new unit, the 2 disappeared, leaving the existing units in the hallway, just outside of the unit.
So much for “free haul away” of the old appliances.
Being a Condo, I was now left with removing the old units from the hallway, and cleaning debris the driver and his minion left at the loading entrance.
According to security, this “cracker jack” delivery team is the worst the condo has dealt with - ever.
“Hello Costco, I understand you’ll price match appliances…..AND you have free ‘White Glove’ delivery service?”
9 dicembre 2025
Non scritta su invito
Risposta di Canadian Appliance Source - Brampton
Dear Customer,
Thank you for sharing your feedback regarding your recent washer/dryer delivery.
We sincerely apologize for any inconvenience this may have caused.
Our delivery team reported to our home delivery department that there were no old appliances to be removed and confirmed this verbally with you over the phone.
If there is a misunderstanding, please contact us directly at aftersales@caslp.ca so we can address your concerns immediately.
For context, the delivery team reported waiting for the building's security team to open the door, which led to a delay.
We look forward to resolving this issue.
Sincerely,
CAS
Excellent Experience
Very nice experience with CAS back in July with Sales rep - Iran Ahmed who was knowledgeable and gave me a good discount on my microwave and trim kit.
And today the pick up date is not at my convenience, so I've contacted Customer Care rep - Sonia Clair for a reschedule. she did the change very quickly and emailed me the new pick up note right away
I would certainly return to CAS whenever in need
20 agosto 2025
Non scritta su invito
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