Decided to have CAS as my go to place for appliances. Fortunately I had the pleasure of meeting and dealing with Jason Boyer. Service was great, patience by staff was commendable and delivery guy... Leggi di più
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Scopri cosa dicono le persone
While on the chat and the phone, the sales team member was crystal clear on what was offered with the price and time to deliver. She (Aarushi Nigam) was was very polite and friendly. The delivery te... Leggi di più
L'azienda ha risposto
Transaction to purchase was abit uneasy, but turned out to be truthful in all aspects. My sales person was up front about everything, no extra surprizes upon delivery. Delivery personal were friendly,... Leggi di più
L'azienda ha risposto
Great salesman! Rob Adams exceeded our expectations and listened to what it was we were looking for when it came to selecting our next washer and dryer. He guided us through the process of selecting o... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Informazioni su Canadian Appliance Source - Barrie
Scritti dall'azienda
Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.
Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.
Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details to make the shopping experience as pleasant as possible.
We know that buying major household appliances can feel like a big commitment, and there’s often a lot of confusion or outdated information online regarding return terms and hidden fees with Canadian Appliance Source.
Based on our recent video update (you can reference the file named "Official Canadian Appliance Source Return Policy 60-Day Returns & ZERO Restocking Fees"), we want to clear the air and lay out our Return Policy as simply and directly as possible so you can shop with complete peace of mind.
The Core Return Terms for Unused Items
- 60-Day Full Refund Window: You have a full 60 days from purchase to initiate a return or exchange.
- $0 Restocking Fees: We do not charge any restocking fees on eligible returns. - Original Packaging Requirement: To qualify for this standard return, the product must be returned in its original packaging.How to Process a Return
- Keep Your Packaging (For Standard Returns): If you simply changed your mind, ensure the appliance remains in its original box/packaging.
- Initiate the Return: Reach out to our rCanadian Appliance Source Returns Portal - https://www.canadianappliance.ca/returns or customer Service within the 60-day window (or immediately if your item arrived damaged/defective, Do not plug in or use it) and we shall process your return accordingly.What If Your Product is Damaged or Defective?
We want to make sure that you are fully aware that if your product arrives damaged or is not working, the standard policy rules above do not apply to you.
If you receive a defective or damaged appliance, you are completely exempt from the standard return restrictions; you have 48 hours from the day of delivery to report any damage or any issue with your appliance on our dedicated online support for returns at https://www.canadianappliance.ca/returns
Informazioni di contatto
468 Bayfield St, Unit 2, L4M5A2, Barrie, ON, Canada
- 7059996074
4,8
Eccellente
3K recensioni
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Decided to have CAS as my go to place…
Decided to have CAS as my go to place for appliances. Fortunately I had the pleasure of meeting and dealing with Jason Boyer.
Service was great, patience by staff was commendable and delivery guys were prompt and hooked up our new appliances without issue with us.
Will recommend if the topic ever comes up.
22 agosto 2026
Potrebbe usare l'IA per rispondereMostra di più
L'obiettivo di Trustpilot è mostrare contenuti di persone reali. Questa azienda potrebbe usare il nostro strumento di risposta assistita dall'intelligenza artificiale per rispondere più velocemente.
Risposta di Canadian Appliance Source - Barrie
Hi Neil,
Thank you for choosing CAS! We truly appreciate your business and are glad we could make things quick and easy. We look forward to serving you again, and please recommend CAS to your family and friends!
CAS
A Very Quick Response
A very quick response from my initial queries to final delivery. Excellent service!
21 agosto 2026
Risposta di Canadian Appliance Source - Barrie
Hi Bebikate,
We're so pleased to hear that your experience, from your initial questions to the final delivery, was excellent. We truly appreciate your business!
CAS
Excellent customer service and products
While on the chat and the phone, the sales team member was crystal clear on what was offered with the price and time to deliver. She (Aarushi Nigam) was was very polite and friendly. The delivery team was superb and took great care with the new appliance as well as my house when delivering and removing the old one. Will definitely look here again for all appliance needs I may have.
20 agosto 2026
Risposta di Canadian Appliance Source - Barrie
Hi Trevor,
Thank you for your wonderful review! We are so pleased to hear that Aarushi provided clear information and a friendly experience, and that our delivery team handled your new appliance and home with such great care. We truly appreciate your business and look forward to assisting you with any future appliance needs.
CAS
From first contact to final delivery…
From first contact to final delivery everything was handled profesionally. Our knowledgeable sales rep. (Jason Boyer) made our experience informative, fun, convenient and we were completely satisfied with our selection. The delivery team were prompt, careful and tidy. I would highly recommend CAS - Barrie.
19 agosto 2026
Risposta di Canadian Appliance Source - Barrie
Hi A. M.
Thank you for your wonderful feedback! We're so pleased to hear that our team provided a professional, informative, and fun experience from start to finish. It's great to know that you were completely satisfied with your selection and that our delivery team was prompt, careful, and tidy. We truly appreciate your high recommendation.
CAS
Jason was very accommodating
Jason was very accommodating. Price was fair. Delivery guys were great. So far, so good.
18 agosto 2026
Risposta di Canadian Appliance Source - Barrie
Hi Marcel,
Thank you for your wonderful feedback! We're delighted to hear Jason was accommodating, the pricing was fair, and the delivery service was great. We truly appreciate your business.
CAS
The delivery guys were incredible they…
The delivery guys were incredible they were quick, pleasant and explained every question that was asked.
They cleaned up all the packing and took it with them.
I used my Maytag YMED4205SW today and it put my other dryer to shame.
It was affordable as well!
21 agosto 2026
Non scritta su invito
Risposta di Canadian Appliance Source - Barrie
Hi Lynda,
Thank you for your fantastic review! We're so pleased to hear that our delivery team was quick, pleasant, and helpful, and that they took care of all the packing. It's wonderful that your new dryer is exceeding your expectations. We truly appreciate your business!
CAS
Risposta di Canadian Appliance Source - Barrie
Hi Louise,
We are so happy to hear that you had such a positive experience with Jason. We appreciate you sharing your feedback and look forward to assisting you again.
CAS
No high pressure sales but helpful…
No high pressure sales but helpful advice. Delivery and removal of old fridge efficient and timely
16 agosto 2026
Risposta di Canadian Appliance Source - Barrie
Hi Sonja,
We're so pleased to hear you received helpful advice without any pressure. It's great to know that the delivery and removal of your old fridge were efficient and timely. Thank you for your positive feedback!
CAS
Nathan was very knowledgeable
Nathan was very knowledgeable. He made the purchase very easy. The delivery guys were very friendly and funny.
16 agosto 2026
Risposta di Canadian Appliance Source - Barrie
Hi Margo,
Thank you for the great feedback! We’re glad Nathan made your purchase easy and that our delivery team provided a friendly experience. We truly appreciate your business and look forward to serving you again. Please recommend CAS to your family and friends!
CAS
Great fast and friendly service …
Great fast and friendly service from beginning to end! Highly recommend!
15 agosto 2026
Risposta di Canadian Appliance Source - Barrie
Hi Yvonne,
We are so pleased to hear that you experienced great, fast, and friendly service from beginning to end. We truly appreciate your high recommendation!
CAS
Excellent service..They made sure…
Excellent service..They made sure everything was in perfect shape thank you
15 agosto 2026
Risposta di Canadian Appliance Source - Barrie
Hi Ken,
Thank you for your wonderful review! We're delighted to hear that our service was excellent and that everything was in perfect shape. We truly appreciate your business.
CAS
Great appliances great quality…
Great appliances great quality fantastic customer service
I have been buying appliances.
From canadian appliance for 8 years and
I've been satisfied
27 febbraio 2026
Risposta di Canadian Appliance Source - Barrie
Hi Georgia,
Thank you for your wonderful review! We're so pleased to hear about your satisfaction with our appliances, quality, and fantastic customer service over the past eight years. We truly appreciate your continued business!
CAS
Free delivery, but damaged goods
We ordered fridge, range and dishwasher. Only the dishwasher arrived in packaging. The range has an inch long, fairly deep dent that looks like it was made by a sharp object in the stainless steel just below the cooktop. The fridge has a crushed corner along one of the top/side edges. We noticed the crushed corner the day after the fridge was delivered. We put in a repair/replace claim, but since our old fridge had been taken away, we went ahead and put groceries and INSULIN (my son is a Type 1 Diabetic) inside. The returns department requested interior photos, and then denied our claim because the fridge had been “used” for about 24 hours. If the old fridge is gone and we weren’t allowed to use the new one, how exactly were we supposed to store life-saving medication until the claim process was complete? Won’t bother with this company in future.
14 agosto 2026
Risposta di Canadian Appliance Source - Barrie
Dear Customer,
Thank you for sharing your feedback with us.
We are sincerely sorry to hear that your appliances arrived damaged. Please note that Canadian Appliance Source does not manufacture these products.
They are unboxed at the time of delivery to allow customers the opportunity to inspect them. In cases where appliances are accepted and put into service, we are generally unable to accept returns.
We can confirm that your refund for the compensation has been processed. If you require further assistance, please let us know.
Sincerely,
CAS
Trusting experiance
Transaction to purchase was abit uneasy, but turned out to be truthful in all aspects. My sales person was up front about everything, no extra surprizes upon delivery. Delivery personal were friendly, knew exactly what to do for install and set up, took away the old unit for recycle
14 agosto 2026
Risposta di Canadian Appliance Source - Barrie
Hi Ron,
Thank you for your review! We're so glad to hear that despite an initial unease, your experience turned out to be positive and transparent. It's wonderful that our salesperson was upfront and that our delivery team provided friendly, efficient service, including the removal of your old unit.
CAS
Jason was wonderful
Jason was wonderful, very helpful and definitely made an impression for us to come back when we are in need of an appliance. Thank you for making this so easy for us!
14 agosto 2026
Risposta di Canadian Appliance Source - Barrie
Hi Tammy,
Thank you for your wonderful feedback! We're so pleased to hear that Jason was very helpful and made such a great impression, making your experience easy. We truly appreciate your business and look forward to serving you again.
CAS
Great salesman!
Great salesman! Rob Adams exceeded our expectations and listened to what it was we were looking for when it came to selecting our next washer and dryer. He guided us through the process of selecting our next appliances and took care of the rest! Both LG appliances are working great and we are thrilled with them.
5 agosto 2026
Risposta di Canadian Appliance Source - Barrie
Hi Peter,
Thank you for your wonderful review! We're so glad to hear that Rob exceeded your expectations and provided excellent guidance in selecting your new appliances. It's fantastic to know you are thrilled with your new washer and dryer. We truly appreciate your business and look forward to serving you again!
CAS
Both sales reps,Rico Miron who handled…
Both sales reps, Rico Miron who handled the sale and Sam Cichelli who processed the final payment, were knowledgeable and friendly and made the entire process go well .
10 agosto 2026
Risposta di Canadian Appliance Source - Barrie
Hi Jeff,
Thank you for your wonderful review! We're so pleased to hear that our sales team was knowledgeable and friendly, making your entire process go smoothly. We truly appreciate your business.
CAS
The representative knew his product…
The representative knew his product well, allows time for questions, gives sound suggestions, allows time to process the information. The delivery staff were respectful and showed pride in there job representing the company in a positive light. To shows collaboration. Thank you for the service.
12 agosto 2026
Risposta di Canadian Appliance Source - Barrie
Hi Madelaine,
Thank you for your wonderful feedback! We're so pleased to hear that our representative was knowledgeable and provided sound suggestions, allowing you ample time to process information. It's also fantastic to know that our delivery staff were respectful and took pride in their work, representing us positively. We truly appreciate your business and look forward to serving you again.
CAS
Delivered the day I wanted and delivery…
Delivered the day I wanted and delivery guys were great
5 agosto 2026
Risposta di Canadian Appliance Source - Barrie
Hi Diane,
We're so pleased to hear that your delivery was on your preferred day and that our delivery team provided excellent service! Thank you for your positive feedback.
CAS
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