Business Waste Recensioni 

Really happy with the service provided by Jessie. We missed a collection, and she went out of her way to make sure it was rearranged for another day.

We’ve been using this company for several months now and couldn’t be happier with the service we’ve received.

Would highly recommend!

What an excellent service. The customer service is outstanding. I had some issues with my waste, I was far too busy to call about it so was going to make a trip to the tip however Grace Goudge called me and rearranged the collection.
Absolutely outstanding experience, genuinely so so grateful, thank you!

Some of the best customer service I've ever received. Very helpful and friendly staff at the other end of the phone. If I could give 10 stars I would! Definitely recommend.

Set up of our account was easy and straight forward. Information is transparent and they do seem to get some of the best deals for waste.

What has impressed me most however is the aftercare. I have had frequent check ins with our account manager to ensure everything is going ok. If there ever is an issue, the response to this is always prompt and the communication is excellent. I would like to particularly mention Melissa Hughes.

Absolutely outstanding customer service from Evie Bailey and Jennifer Merry!
I honestly cannot praise Evie and Jennifer enough for the way they handled my situation. From the very beginning, they were incredibly helpful, professional, patient and genuinely kind. Communication was excellent throughout — I was kept informed, my concerns were listened to and I always felt that they were doing everything possible to find the right solution.
What impressed me most was the personal approach. I never felt like I was just another customer or another case number. Both ladies took the time to understand the problem, responded promptly and made what had been a frustrating situation so much easier to deal with.
Evie Bailey and Jennifer Merry are a real credit to Business Waste and a perfect example of what excellent customer service should look like. It is very rare these days to receive this level of care, communication and commitment.
Thank you both so much for all your help it has been genuinely appreciated. Five stars are very well deserved and I would happily give more if I could! ⭐⭐⭐⭐⭐
Highly recommended!
Ania
Measham Pizza hub

Have had great experience with Business Waste since moving our waste contracts to them in January 2025. Claire in particular has been a great support to our account and always goes above and beyond to assist us.

I couldn't recommend Business Waste enough. When they say "we'll sort it" they mean it.

Midas Waste loves working with Meg, very honest and transparent with a wealth of knowledge in the waste industry. The customers all speak highly of her too. Thank you Business Waste 👍🏼♻️

Just wanted to say… this has to be the best waste company I’ve had the pleasure to do with, I’ve had a lot of waste company’s I’ve had to deal with over the last 15 yrs!
And the staff are all outstanding & never let me down in the collection of the companies needs, keep up the great works & I’m I’ll be in contact for your services very soon! Thanks again to all the staff 🤩

We have partnered with Business Waste for both our day-to-day operations and major event waste management. Their events team provided innovative solutions and exceptional service, helping us execute a thorough waste management plan for our international tennis tournament of 23,000 spectators. On a regular basis, their service remains efficient, dependable, and exceptionally well organised."

Very easy to set up waste collection, always helpful with any queries and staff have great knowledge!

My experience with business waste deserves a five star. Lily was is a great attribute to the business 👏

Easy set up , great communication, great staff very organised

We’ve had a great experience throughout the rollout. The whole process was handled smoothly and professionally, with clear communication at every stage. A special mention must go to the Key Accounts team, who have been incredibly helpful, responsive and supportive throughout. Nothing has been too much trouble, and they’ve made the entire process straightforward from start to finish. Excellent service—highly recommended!

The most professional service I have experienced. Really helpful and accommodating when changes or additional services are needed. Thank you to all the team.

5* service, fast and efficient service always pick up the phone, overall great company to work with

I have Fern as my account manager (Although I deal with others from time to time) and I can honestly say she is like a breath of fresh air when it comes to dealing with. Does what she says she's going to do, when she says shes going to do it and nothing is too much trouble.

Would recommend her, and this company strongly.

I have been dealing with Niamh Aspinall lately and she has been so responsive and keeping me in the loop of any changes.

Before Niamh I had multiple people to deal with and didn't know of any changes I had to chase for these.

7 missed collections in 4 weeks — genuinely impressive at this point.

We have been contracted with City & Suburban Waste Services for only four weeks, and they have already managed to miss 7 collections and counting. Almost every time, this is followed by the usual apology and another promise that it will be sorted.

One particular “attempted collection” was so ridiculous I genuinely had to laugh. The driver apparently did not even bother getting out of the vehicle. Instead, a photo was taken while the vehicle was moving, with the driver’s reflection visible in the window, and the collection was marked as attempted because another van that was also moving was supposedly blocking access to the bins. 😂

Apparently, getting out of the vehicle and walking a two metres was simply too ambitious.

And here we are again: overflowing bins because yet another collection has not been completed. The attached photo shows the result this time don’t don’t make up an excuse I guess they are to tired of faking an excuses too.

For a business paying for a scheduled commercial waste service, 7 missed collections within the first 4 weeks is completely unacceptable. At this stage, I spend more time chasing collections and receiving apologies than they appear to spend actually collecting the waste.

I didn’t sign a waste collection contract because I wanted a new administrative hobby. I signed it because I wanted the waste collected.

If reliability is what you are looking for, my experience so far speaks for itself.

Overall, the service has worked well for us during the contract. However, the service has been poor in recent months, with several issues with the providers. This led us to cancel our contract. We have had to chase Business Waste almost every time, and they have often failed to deliver. Management acknowledges their error and has credited us for services we did not receive, as well as providing a small goodwill gesture.