Business Waste Recensioni 

Overall, the service has worked well for us during the contract. However, the service has been poor in recent months, with several issues with the providers. This led us to cancel our contract. We have had to chase Business Waste almost every time, and they have often failed to deliver. Management acknowledges their error and has credited us for services we did not receive, as well as providing a small goodwill gesture.

Lewis helped me solve a problem that I couldn't find an answer to. He was very patient and gave me a very clear explanation of the answer. Everything is clear to me now.

My experience was great due to Olivia. The whole process was very long and winded but she made it feel really smooth and was constantly providing me with updates. I have never come across someone so consistent and friendly.

Thank you Olivia :)

Great customer service. Very efficient and friendly.

am extremely pleased with the service provided by Evie. She kept me updated every step of the way with clear, regular communication. Exceptional customer service!

Thanks to Daniel Greenwood for an incredibly fast and helpful reply to a query we placed for our business waste output stats and figures, which were needed to complete a CO2 emissions report. Much appreciated thanks!

Leila

I changed my waste collection service to Business Waste a couple of years ago due to their prices being very competitive. Over the last few months prices started to increase so I contacted BW and spoke to Kery’s about these increases and my queries where dealt with efficiently and a decrease in cost was implemented within a couple of days. Great service by Kery’s Thank you 🙏

Business waste are a good waste removal company to deal with in the main. While the proactive communications around changes in policy and changes in collection dates could be improved, generally their reactive communication is fantastic.

We had a problem last week wherein the collection dates of our recycling bins had changed and we were not aware, so our bins were not collected. We are a student accommodation, going through the Check Out/Check In period, so this happening is essentially our worst nightmare.

I called the contact number, got through immediately to a member of the team called Lily, and not an AI helpdesk (which is becoming more and more rare and so was extremely appreciated). Lily was really helpful in fixing this issue.

She spoke with the depot, organised another collection for us within the timeframe I needed, set my expectations accordingly as to upcoming collection times, verified the contact information on file, assured me of the correct collection dates, and checked in with me on the next working day to make sure it had gone well, and to see if I needed anything else.

As a customer of a waste disposal company, I don't often feel especially valued - the relationship has historically been exclusively transactional. Lily made me feel as though myself and the company I work for are valued. I can't really give any higher paise than that.

I've also had excellent customer service from Molly in the past, who has been really helpful with quotation queries.

Excellent service

Approached Liam for a quote for our Company waste. Very fast and friendly response back. We sent through so many questions to ensure we were compliant and he answered them all thoroughly and in an easy to understand way. We felt we could ask him questions as he is so approachable. Very impressed with the level of customer service given to us. We felt valued.

My enquiry was dealt with quickly and efficiently and the collection made very quickly. The customer interaction I received from Aleks was exceptional

I've been a customer of business waste for just over 2 years as they were recommended to me for sharps collection. Although the customer service provided by the head office is generally good, the organisation of the actual sharps exchange has always been inefficient, lots of miscommunication about dates/times/size of box etc. I did try to leave once before so they switched the local service provider but it didnt make a difference. The final collection this time has dragged on for 7 weeks, again due to the contractor turning up on my days off as well as lots of frustrating forwards and backwards about the size of the bin, asking me to send photographs of it etc - I was contracted for a particular service, so surely they should know what i've got! I'm very relieved to have finally left this company, the price is not really competitive and what I actually need is efficient service at the point of exchange. Not recommended.

5 stars! The prices are excellent and the customer services is always exceptional. I have had especially very positive experience with manager Daniel Greenwood who went above and beyond to assist me with my inquiry. Very kind and highly professional. Thank You!

Business Waste take care of our business waste with a great service; they offer competitive pricing and good customer service. Evie dealt with our needs very helpfully and was always checking up on our bin delivery to ensure that everything went smoothly.

We recently dealt with Adam from Business Waste and honestly couldn’t recommend him highly enough!

Adam was extremely helpful from start to finish and managed to save us money in areas we didn’t even realise were possible. He also helped us sort out our general cleaning contract, which had been causing us ongoing issues and was something we didn’t think could be resolved from outside the business.

Adam absolutely knows his stuff, but what really stood out was how friendly, approachable and easy to deal with he was. He took the time to understand our needs and genuinely went above and beyond to help.

We’re really pleased with the service we received and would highly recommend Adam and Business Waste to any business looking to save money and get their waste and service contracts working more efficiently.

Jessie was super helpful in helping me resolve an issue with a bin left over from an event! Many thanks

Excellent service as always from Lewis at Business Waste

Great customer support from Alex Potter, regular updates on progress, perfect thanks.

Adam came and visited our site to try and get the business, he was polite and informative from the get go,
he made the whole process simple and i would highly recommend.