BullGuard Recensioni 

1819
TrustScore 1.5 su 5

1,7

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Scopri cosa dicono le persone

Valutata 1 stelle su 5

I signed up for Bullguard years ago for one year. After cancelling they have continued to charge my credit card every year since, despite me contacting them several times telling them not to! Have jus... Leggi di più

Valutata 1 stelle su 5

durch Neukauf eines Rechners eine Lizenz erworben sie man zwar aktivieren kann aber man kann das Programm nicht benutzen da absolut NICHTS passiert wenn man sich anmelden oder einen Virencheck mach... Leggi di più

Valutata 5 stelle su 5

NUMBER 1 SECURITY and amazing programs on your pc or phone that are easy to use. Really love my bullguard security and you can pay once for 3 computers or devices. Web site easy to use good fast l... Leggi di più

Valutata 1 stelle su 5

Das Virenprogramm frisst derartig viel CPU Power, sodass diese alleine zu über 50% beträgt, während das Programm im Hintergrund läuft und andere Dienste installiert werden. Das kenne ich von keinem an... Leggi di più

Dettagli dell'azienda

  1. Azienda di software

Scritti dall'azienda

At BullGuard, we make it simple to protect everything in your digital life. We offer a complete end-user/small business Security suite multi-device.


Informazioni di contatto

1,7

Pessimo

TrustScore 1.5 su 5

2K recensioni

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1,7

Tutte le recensioni

(1819)

0 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

I was introduced to this AV company by…

I was introduced to this AV company by Amy Boost Computer who employ advanced IT consultants some years ago as the go to AV programme to use.
At that time Bullguard wasn't known to me but when the IT guys use Bullguard then it was good enough for me and I wasn't disappointed. The AV surpasses any of what I call 'main stream' AV companies and the support I've received over the years has been exceptional and addressed in a timely manner. I cannot praise the staff at Bullguard highly enough for walking me through any problem I have experienced in the past. Well done folks.

4 dicembre 2020
Non scritta su invito
Valutata 5 stelle su 5

Bullguard ist einfach und unkompliziert

Habe Bullguard kostenlos zu meinem PC dazubekommen und nutze diesen hauptsächlich zum Zocken. Bis jetzt gab es nie wirklich Zwischenfälle oder andere Probleme. Das Programm blieb immer im Hintergrund und hat nicht auffällig gestört. Es gab jedoch einmal ein Problem mit League of Legends, welches ich dem Support mitgeteilt habe und welches auch direkt nach ca. 4 Tagen gefixt wurde. Der Support war super freundlich und hat mich immer Up-To-Date gehalten.

Das Layout ist leicht zu verstehen und strikt und einfach gehalten. Es ist leicht den Überblick zu behalten, nur finde ich es bisschen traurig, dass der Secure-Browser nur Google anbietet und im allgemeinen keine Drittprogramme zulässt, so dass Cookies und Werbung zugelassen werden.

Ansonsten kann ich Bullguard preislich und auch vom Nutzen für Normal- oder Gaminganwender empfehlen. Bis jetzt nur gute Erfahrungen im Rund-Um-Paket gemacht.

4 dicembre 2020
Non scritta su invito
Valutata 5 stelle su 5

Outstanding service

I had an issue with being charged for an old account that I don't have access to as well as my current account, I used the live chat and a representative had my old subscription refunded and cancelled within 10 minutes of me receiving the original payment notice from Paypal.
Good stuff.

28 novembre 2020
Non scritta su invito
Valutata 5 stelle su 5

Very nice support

Bullguard was already on my PC so there was nothing to do. I don't know this before so it was very helpful for me and I'll get my money back because there was nothing to do!

25 novembre 2020
Non scritta su invito
Valutata 1 stelle su 5

Beveiliging goed Bloatware en pop-ups niet

Beveiliging goed. Pop-up spam om te verlengen niet.
Je kunt het niet eens meer uitvinken als je contract nog een paar weken duurt. Ik ben nu verplicht om elke keer als ik op start naar Bullguard reclame te kijken. Ook geforceerd de Bullguard browser geïnstalleerd gekregen zonder te vragen. Juist de dingen waar ik Bullguard voor aanschaf (geen virussen, pop-ups of ongewenste software) krijg ik van Bullguard... waar betaal ik nu eigenlijk voor?!

25 novembre 2020
Non scritta su invito
Logo di BullGuard

Risposta di BullGuard

Het spijt ons om te horen dat u ontevreden met BullGuard bent. Wij doen altijd ons best om de apparaten van onze klanten beveiligd te houden. Daarom sturen wij notificaties en aanbiedingen voor de vervaldatum van het abonnement. U kunt de reclames afsluiten maar helaas kunt u deze niet uitschakelen in de laatste 20 dagen voor de vervaldatum.
De BullGuard Secure Browser is onderdeel van het product dat u heeft aangekocht. De Beveiligde Browser biedt de volledige ervaring van een normale browser maar biedt ook meerdere beschermingslagen. Op elk punt in uw browser ervaring wordt u geïnformeerd of uw browsing veilig is, door middel van een aantal controles. Natuurlijk is het uw eigen keuze of u de browser wilt gebruiken.
Ten einde willen wij uw bedanken voor uw feedback en suggesties! Uw ervaring is heel belangrijk voor BullGuard!

Andreea-Luciana Ostache
Head of Customer Support
www.bullguard.com
support@bullguard.com

Valutata 3 stelle su 5

Know what you have to deal with when it comes to auto pay.

I bought my laptop afew years ago and Bullguard came with it. I have renewed my policy a few times since due to the ease but I am getting to the end of my tether.

I know the Bullguard offer discounts constantly, mostly because I get greeted by unwanted adverts everyday, even when my policy has months to go until it ends. This plus charging my card through autopay more than a month before the end date is quite scummy.

I remember dealing with this same issue last year, but its also hard to remember the spacifics, mostly because it was a year ago. The main issue being that the card charged was for a country that I no longer lived in and had no money in the actual account for. (how the charge was made I have no guess, since this shouldn't happen as far as I know).

Due to the current offer I will go with the one more time, mostly because I also don't trust any anti-virus company to act any better, I've noticed a few people mention about how bullguard slows their system, and whilst I can't attribute any issue like that to bullguard that I know of, I have also had similar instances with other providers.

The main thing I want is for people to know what they are getting into and what to be aware of. Make sure you delete any card details after purchasing any products and be willing to look for deals before your policy ends to get a worthwhile amount.

20 novembre 2020
Non scritta su invito
Logo di BullGuard

Risposta di BullGuard

Dear Matt,


We take security very seriously and we do our best to make sure our users have uninterrupted protection against the online threats they would be exposed to if their license expired at any moment.
This is why BullGuard sells subscriptions through our online shop, which means the subscription is renewed automatically before it expires.
You are informed of this before making a purchase. You can disable this during the purchase, or at any point through your subscription, from My Account. You are once again informed of how to disable the automatic renewal when you receive the notification of renewal, 11 days before the actual payment date.

We process automatic renewals with a good margin before the subscription expires, so that if the payment fails for any reason, the customer has sufficient time to become informed of this and make a decision about their device security, without suddenly becoming exposed and without protection.

The automatic renewal is designed for users convenience, not to force them to renew if they do not want to. We offer a 60 day money back guarantee for any automatic renewal, no questions asked, specifically to allow customers to see the purchase on their statements and contact us, should they find themselves in the situation of forgetting about this renewal.

Furthermore, at BullGuard, we sell our products directly to customers through our online shop. We also partner up with online and offline (retail) shops, who receive BullGuard products to sell on to their customers. We have a recommended price which reflects the value of the product, and this is the price we sell it for through our web shop.

We cannot control what price our partners resell our products at, we can only recommend a price. We also cannot offer our products at a lower price than they are worth, which is the price we recommend to our partners. If our partners are in a position to sell our products at a discounted rate and make their money on other items on their shelves, that is beyond our control.

If we were to match the lowest price at any given time we would have to change the pricing continuously, probably leaving some customers feeling cheated because the price they bought at yesterday had suddenly been lowered. In addition, it would complicate matters for our partners. We would also not be able to cover our production costs and would end up going out of business.

We encourage our users to renew their subscription using the best offer that they can find, online or offline, from us or from our partners. You will receive the same service and support from us, regardless of the offer you found.

Best regards,
Andreea-Luciana Ostache
Head of Customer Support
www.bullguard.com
support@bullguard.com

Valutata 5 stelle su 5

Excelsior!

Always been satisfied, never had any virus or anything. Unfortunately my ISP stopped the cooperation though, in a strange way where they still offered a flawed file, which took some support from you guys to find out. I then chose to become a direct customer. On our laptop there was an issue with the old installation not going away. All has gone through customer service - best customer service ever! Thank to Mihai for good direction and for outstanding service from Larisa and Eugen.

15 novembre 2020
Non scritta su invito
Valutata 5 stelle su 5

Renewal and update

I needed to update my email address and renew my subscription and the livechat was superb. Really easy to do everything and follow Georgiana's instructions. Well done, managed to keep the 50% off offer too. Great stuff!

12 novembre 2020
Non scritta su invito
Valutata 4 stelle su 5

Good product & online support but don't use auto renewal

I had a problem inputting an Activation key. I went on the online chat and the operator sorted the problem out for me and I only waited a couple of minutes to start the chat, I was quite impressed especially on a Saturday evening. I would recommend Bulldog, but can only give 4 stars as, like many anti-virus companies, including more well know ones like Norton, they charge much more for auto-renewal, than buying a new subscription from a separate retailer every year. I would recommend people check the best purchase price before renewing with Bullguard. I think you will be amazed. It seems there is no reward for loyalty.

7 novembre 2020
Non scritta su invito

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