BullGuard Recensioni 

1819
TrustScore 1.5 su 5

1,7

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Valutata 1 stelle su 5

I signed up for Bullguard years ago for one year. After cancelling they have continued to charge my credit card every year since, despite me contacting them several times telling them not to! Have jus... Leggi di più

Valutata 1 stelle su 5

durch Neukauf eines Rechners eine Lizenz erworben sie man zwar aktivieren kann aber man kann das Programm nicht benutzen da absolut NICHTS passiert wenn man sich anmelden oder einen Virencheck mach... Leggi di più

Valutata 5 stelle su 5

NUMBER 1 SECURITY and amazing programs on your pc or phone that are easy to use. Really love my bullguard security and you can pay once for 3 computers or devices. Web site easy to use good fast l... Leggi di più

Valutata 1 stelle su 5

Das Virenprogramm frisst derartig viel CPU Power, sodass diese alleine zu über 50% beträgt, während das Programm im Hintergrund läuft und andere Dienste installiert werden. Das kenne ich von keinem an... Leggi di più

Dettagli dell'azienda

  1. Azienda di software

Scritti dall'azienda

At BullGuard, we make it simple to protect everything in your digital life. We offer a complete end-user/small business Security suite multi-device.


Informazioni di contatto

1,7

Pessimo

TrustScore 1.5 su 5

2K recensioni

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1,7

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(1819)

0 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Superb Customer Service

First class customer service From the Bullguard team today, they resolved my issue immediately. Special mention for Lorena, thank you and well done.

3 novembre 2020
Non scritta su invito
Valutata 5 stelle su 5

I WANT TO COMPLIMENT ALISA TO WHOM I…

I WANT TO COMPLIMENT ALISA TO WHOM I HAVE JUST BEEN DEALING WITH. I HAD A PROBLEM WITH MY LATE HUSBAND'S ANDROID PHONE IN RELATION TO MY BULLGUARD SECURITY. ALISA HAS SPENT A VERY LONG TIME HELPING ME THIS EVENING. SHE HAS BEEN TOTALLY PROFESSIONAL, VERY KNOWLEDGEABLE, KIND, CARING AND PATIENT AND MY PROBLEM IS NOW RESOLVED. I MUST ADD THAT I AM SO IMPRESSED WITH YOUR BULLGUARD TEAM BECAUSE I HAVE HAD OCCASION TO BE ON THE CHAT A FEW TIMES RECENTLY. MY HUSBAND PASSED AWAY IN JANUARY, I AM AGED 72 AND NOT VERY TECH SAVVY, YOUR TEAM HAVE ALL BEEN AMAZING AND NEVER MADE ME FEEL STUPID AND ALL ISSUES WERE RESOLVED. THANK YOU ALL SO MUCH, STAY SAFE AND BE WELL. BEST WISHES MARILYN LOW, GLASGOW

2 novembre 2020
Non scritta su invito
Valutata 5 stelle su 5

Larisa is a credit to BullGuard she is…

Larisa is a credit to BullGuard she is very helpful and considering we are not very good on computers she made it easy. Thank you BulGusrd and Larisa:)

31 ottobre 2020
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Risposta di BullGuard

Hello George,


Thank you very much for your feedback and kind words.

Larisa is sharp and very caring and an asset to our team indeed.

We are honored we were able to provide a service you wrote about!

Best regards,
Andreea-Luciana Ostache
Head of Customer Support
bullguard.com

Valutata 1 stelle su 5

Nope.

Bullgaurd is a good security package, but will charge you twice the price for renewing through their app as opposed to purchasing online from their official store, and they will slam the double price advert at you every time you start up your computer through their app.

this is seriously cheeky, as they will offer a 25 percent discount on that double price, so you would still spend an extra £10.00, just to renew.

not good bullgaurd - i have renewed twice before realising this...

Edit, this better deal was from your official store, not a partner, you are advertising a higher price directly to my computer in the hope I go through that and pay you more for a product that you sell cheaper, your comment on offering deals for long time users is false, you use your direct advertising to trick people into a "good deal"

30 ottobre 2020
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Risposta di BullGuard

Hello Jack,


At BullGuard, we sell our products directly to customers through our online shop. We also partner up with online and offline (retail) shops, who receive BullGuard products to sell on to their customers.

We have a recommended price which reflects the value of the product, and this is the price we sell it for through our web shop.

Our Marketing team has implemented a loyalty program that runs automatically, to ensure that loyal customers receive a discount for their renewal purchase. Occasionally, we also have campaigns that are designed to attract new customers which, sometimes, include better discounts (Black Friday is a good example). Our partners may also sell BullGuard with offers of their own, or in bundles with other products.

If we were to set the system to match the lowest price at any given time we would have to change the pricing continuously, probably leaving some customers feeling cheated because the price they bought at yesterday had suddenly been lowered. In addition, it would complicate matters for our partners. We would also not be able to cover our production costs and would end up going out of business.

To compensate for this tricky problem and because we do highly value our customers, we allow existent users and recommend it whenever possible, to renew their subscription using the best offer they can find, online or offline, from us or from our partners.

Best regards,
Andreea-Luciana Ostache
Head of Customer Support
bullguard.com

Valutata 5 stelle su 5

Excellent Customer Service from BullGuard

Just received an excellent support package from Larisa at BullGuard when I was experiencing a problem due to my lack of experience with modern technology.
I felt extremely happy with the level of support and the way in which Larisa "held my hand" (figuratively) throughout the whole process.
Bullguard are an excellent provider of Computer Security and Customer Service - I cannot recommend them too highly.
Thank you for everything Larisa

30 ottobre 2020
Non scritta su invito
Valutata 5 stelle su 5

Excellent product and service …

Bullguard has been my preferred pc security for some years and I am unable to fault their service and software..the online problem solving ,Q&A is again very user friendly and professional,thankyou bullguard x

25 ottobre 2020
Non scritta su invito
Valutata 2 stelle su 5

Uninstall to kill processes...

All the services works great, but when "it" decides to scan or "investigate", you might as well leave your laptop, as Bullgard OS service runs 5+ processes, and you can't stop or disable them when/if needed.

I needed "full power" for a while, but couldn’t abort ongoing Bullguard OS processes, and I had to uninstall the entire package just to keep using my laptop for some high-priority tasks, and I’ll have to reinstall it again when I’m done…
I purchased the full version, and have been very impressed and satisfied so far, but this is the 4th time i have to uninstall the tool just to ensure maximum performance and resources for other purposes...
It should be possible simply to disable Bullguard processes “temporarily” (scanning etc.) to focus on multimedia purposes etc, and you shouldnøt have uninstall the entire package, just to be able to disable it "for a while"...

18 ottobre 2020
Non scritta su invito
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Risposta di BullGuard

Dear Stephan,


Thank you for your feedback.

I am sorry for your negative experience.

BullGuard can be disabled temporarily, although services cannot be uninstalled completely without uninstalling the product.

I would love to assist you overcome this issue, so I will kindly ask you if you could write a short note to complaints@bullguard.com, so I can have a look at your message history and better understand your needs, so I can advise accordingly.

Best regards,
Andreea-Luciana Ostache
Head of Customer Support
bullguard.com

Valutata 5 stelle su 5

Snel

Snel, geduldig en uiterst voorkomend, naast een prima respons. Zo moesten alle hulpsites zijn!

Robert de Koning

14 ottobre 2020
Non scritta su invito
Valutata 4 stelle su 5

Bonjour,

Bonjour,
Moi je suis parfaitement satisfait de cette antivirus, il ne prend pas trop de ressource PC, il le protège très bien . Un seule bémol, il est un peut chère.
Comme les éditeurs de logiciels en ligne on pris la mauvaise habitude de renouveler leur abonnement automatiquement, j'utilise Paypal pour payer. Cela me permet de gérer les paiements récurrents, de les annuler entres autres .

11 ottobre 2020
Non scritta su invito
Valutata 1 stelle su 5

Pris for fornyelse synes jeg er fup

Købte for et år siden Bull-Guard. Lidt før udløb, får jeg det at vide, og kan forny med 25% rabat til kr. 599 og til 10 enheder, kan ikke vælge færre enheder eller andet. Kan se på nettet jeg kan få Bull-Guard 10 enheder kr. 179, og hvis jeg kun skal bruge 1 enhed som jeg har behov for så er prisen kr. 149. Betragter det som fup, og vil slet ikke risikere automatisk fornyelse, så har afinstalleret det nu 2 dage før udløb.

2 ottobre 2020
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Risposta di BullGuard


Kære Ole,

Vores BullGuard produkter sælges direkte til kunder gennem vores onlinebutik. Vi samarbejder også med online og offline (detail) butikker, der modtager BullGuard-produkter til at sælge videre til deres kunder.
Vi har en vejledende pris, der afspejler produktets værdi, og det er den pris, vi sælger den til gennem vores webshop.

BullGuard Premium Protection kun fås til 10 eller 15 enheder. BullGuard Internet Security kun fås til 3, 5 eller 10 enheder. Det eneste abonnement vi har til kun 1 computer er BullGuard Antivirus.

BullGuard-produktside kan du se forskellen mellem hver version af applikationen, og du kan vælge hvilken BullGuard abonnement du har brug for.

Best regards,
Andreea-Luciana Ostache
Head of Customer Support
bullguard.com

Valutata 3 stelle su 5

traceren werkt totaal niet!

tot dusverre liep het goed, maar nu een telefoon gestolen is en ik hem wilde traceren, constateerde ik, dat dit totaal niet functioneert, ook alle andere aangemelde toestellen, hoewel ingeschakeld (ook locatie/gps) werden niet gevonden!

voor mij na afloop van het abo toch een andere toepassing!

1 ottobre 2020
Non scritta su invito
Valutata 1 stelle su 5

Horrible

Horrible. Was told that their product was good so I started using them a few years ago. Just went to renew and to expand from one device to 3 and so paid for Install so I didnt have to do anything. What then followed was a condescending webchat with an "advisor" who basically blamed me for buying the install when it couldn't be used. Apparently it was all my fault and that, despite having logged in (so they knew I was a returning customer) I should have known NOT to pay for the install which wasnt required. Apparently "webpages dont do that". Anyway, Id strongly recommend you stay away from having to do anything with their "customer service" team as it was an hour of my life i will never get back.

28 settembre 2020
Non scritta su invito
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Risposta di BullGuard

Dear Danny,

I apologize for your negative experience. It would greatly help if you could send an email to complaints@bullguard.com, so I can investigate what happened in your case.

I assure you that we strive to provide the best support service, so we would like to learn from our mistakes.

Best regards,
Andreea-Luciana Ostache
Head of Customer Support
bullguard.com

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