Brightpearl by Sage Recensioni 

We've been using Brightpearl for about 6 months, and come forward with a lot of exception cases, but had great support both during and after onboarding. The team listens carefully, and works with us to work out how to make Brightpearl work for us.

Excellent system, Better service!

We have been using Brightpearl for several months now and it has made or back office 100x more efficient as everything is in one place. Brightpearl offers a ton of useful functions and the help pages are great learning tools to understand how to best use all these functions.

The staff is incredible, always very helpful and responsive. Jamie has been incredible in helping us sort out any issues we may have.

I've been hugely impressed with Jamie, our account manager. His support is exemplary, he's an outstanding example of someone that genuinely does all they can to assist and make a difference.

Great system and great service. For a small business this has been crucial for us to scale up with the same platform.

Excellent product and great customer service, Brightpearl helped us get setup with a really useful solution using their automation app.

Great solution for Shopify ecomm stores!

What we liked:
- Easy, smooth and fast with Shopify (we previously used TradeGecko / QuickBooks Commerce and it was a nightmare!!!)
- Individual modules for inventory management, warehouse operations, and demand planning helps to give each area the UI/UX it needs (instead of cramming it all into one solution)
- 24/7 phone & email support, dedicated account managers, plenty of online resources and ongoing improvements in the software help with anything that doesn't work perfectly
- Integrates easily with Xero, but has an accounting module included, which means data can be easily reconciled between the 2 systems

What we don't like:
- Some pieces of integration with Shopify are more clunky than others; further work is required especially on the returns & exchanges process and on order editing (it works, but could be smoother)
- There is a lot of functionality, and for a new user this can be overwhelming; training new customer service staff on the system has been pretty challenging, as we are still learning the ins and outs ourselves
- Accounting in Xero for cost of goods sold and inventory by geography (when you hold stock across multiple legal entities) requires a bit of excel work each month, when it really should be an easy pull from the system

Overall, BrightPearl has been a massive improvement to our operations, enabling us to significantly scale up our daily fulfilment targets while eliminating the millions of spreadsheets previously used to track all types of operational idiosyncrasies.

Required some information for a VAT review, after a couple of issues with the first report Jamie and his team (Andy and Sara) dedicated their time to getting this done before our deadline. Keeping me updated throughout and being a great help as it was not an easy report to do. Thank you for the excellent service :)

They understood our company processes and were attentive, professional, and helpful throughout the entire setup process. It was the best onboarding process that I have experienced. I think the software is best suited for B2B selling, but I do see that they are making improvements to better manage ecommerce direct to consumer.

Very supportive and always takes the time to run through any new processes in an efficient manner! Thank you for all your help!

We went live with Brightpearl in March 2020 and it has literally transformed our business. It has streamlined the picking, packing and dispatch process so that we can handle far more orders that we ever could. 'Out of stock' product issues have been virtually eliminated and we have a full view of our customer orders, our inventory, and our purchase orders whilst selling seamlessly across 3 different channels. Very impressed!!

Brightpearl is an excellent system, it supperted us with inventory tracking, WMS and has helped us to be really efficient with automating tasks.

This has had a positive effect on how we work as a company.

Great software ,it does exactly what i need it to do ,easy to use . great back up from jamie swift.
i would recommend it highly

I have used BrightPearl for over 8 years now, as the Finance Manager of both a UK and a US Company. It is a very powerful accounting and inventory management system. It has flexibility and robustness plus a helpful customer service team when you need them. BrightPearl is constantly innovating and its remote real time access means that the whole team can make the most of its features wherever they are.

Brightpearl makes it very easy to manage multi-channel orders and fulfillment. It's an essential tool for our showroom and websites with different sales channels and fulfillment partners. Brightpearl allows us to have everything tied together under 1 platform, giving us a lot of flexibility with business transparency. The automation tool is also very important as it saves time and money with the ability to automate simple everyday tasks.

Additionally, due to brightpearls ability to integrate with all our sales channels and warehouses, it allowed for a quick and seamless switch from one pallet network to another saving us money with out the expense of coding and this is just one of the reasons we have been with them over 5 years.

Brightpearl is at the core of our tech stack. It's powerful automation is saving us hours of manual work and allowing us to shape our business the way we want for todays ecommerce world. The company knows where it's heading and its clear in it's roadmap to help business grow.

DO NOT PURCHASE! I cannot warn people strongly enough. They have no transparency on pricing and then increase future years costs with no discussion and clearly in breach of contract. The arrogance of the sales team is unreal and they are simply trying to break the american market with no regard for the UK customers.

Lied to at point of sale - the software does not do what their reps state. Not prepared to create bespoke reports. Don't reply to complaints. I've had an issue since October 2020, which I keep being told will be resolved, but still isn't. Now they just don't reply, neither do their complaints team.
Look elsewhere for your software, we are!

17/3/21 Update.
5 months on, and simple supplier account issue finally resolved.

Been using Brightpearl a few years now, love the speed at which customer support helps.
We finally have a process for everything inventory related in our business from purchasing, through to pick/pack/dispatch/invoice and everything in between. Staff finally have tools they need to do their jobs effectively without resorting to a series of unconnected spreadsheets.
No more stock loss shocks with Brighpearl. Up to the minute data - easy to see where you are and what needs to be ordered
It is great that we can contact Brightpearl and speak directly with someone who can help us with our issues, it’s the great people and service at Brightpearl that makes them a valuable partner for our business.
Thank you Emily and the Team !

Great customer support! My company started to use Brightpearl 2 month ago. As an accounting manager I call more often for support. Special THANK YOU to Dustin Wilbers from support team for the great knowledge in IT and accounting part in Brightpearl. He is very patient and I get answers to my specific questions. Thank you!

We have used bright pearl for almost 7 years. It is such a reliable and easy to use system. We have offices in hong kong and in UK, and it has made everything so seamless. It truly allows you to have you to have everything in one place and lets you run things from anywhere.