My company has been using Brightpearl for a couple years now. Although it has a few areas that don't mesh well with my particular business, it's streamlined a huge amount of processes for us and is... Leggi di più
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Brightpearl is a strong ERP system that allowed us to operate B2B, Online D2C, POS all in the same place. The API connection is also strong and allowed us to build our own set of tools and analytics... Leggi di più
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We've been working with Brightpearl for well over 10 years. It's grown with us, and supported this growth seamlessly. Their support team is proactive and available, you can even phone them. The accoun... Leggi di più
L'azienda ha risposto
Ash from Brightpearl came down to see us on-site to help with some automation issues we had been experiencing since going live in December. He was brilliant throughout the visit. Very knowledg... Leggi di più
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Dettagli dell'azienda
Scritti dall'azienda
Brightpearl by Sage is a Retail Operations Platform. Tightly integrated to all of your sales channels, Brightpearl connects your sales orders, fulfillment, inventory management, accounting, reporting and planning, warehouse management, replenishment and more. Designed specifically for retail business models, Brightpearl is built to reliably handle peak trading, integrates with the full retail tech ecosystem, is omnichannel-native, is the system of record for key trading data, provides real-time trading insights and is automated so you can stay in control and manage by exception.
Informazioni di contatto
First Floor, New Bond House, Bond Street, BS2 9AG, Bristol, Regno Unito
- +44 117 981 7361
- hello@brightpearl.com
- www.brightpearl.com
4,5
Eccellente
249 recensioni
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Solitamente risponde entro 1 mese
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Great software for my business
My company has been using Brightpearl for a couple years now. Although it has a few areas that don't mesh well with my particular business, it's streamlined a huge amount of processes for us and is a huge benefit to my team.
Support has always been great &I've always had a satisfying response to fix the problems I've had.
20 luglio 2026
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BrightPearl links our Stock and Accounts perfectly
As a growing online retailer, we need an Accounts and Stock package that scales up as we grow. BrightPearl is great for that. With our Accounts and Stock system all under one roof, we've added Inventory Planner to complete our retail stack.
17 luglio 2025
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Great Customer Service
The demand forecasting tool of Inventory Planner has a great user interface, and now that we have got the settings perfect, we are very reliant on the information it provides to our suppliers and our wider team. Special mention to the excellent customer service of Teo who helped us troubleshoot and come up with the best solution for our business.
3 luglio 2026
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Risposta di Brightpearl by Sage
Thank you for taking the time to leave this review! It's great to see that once your settings were fine-tuned, the demand forecasting tool's interface made it easy for both your team and your suppliers to work from the same reliable information.
A special thank you to Teo as well — being able to troubleshoot with you and land on the right solution for your specific business is exactly the kind of support we strive for. We'll make sure he hears the feedback!
Brightpearl is a strong ERP system
Brightpearl is a strong ERP system that allowed us to operate B2B, Online D2C, POS all in the same place.
The API connection is also strong and allowed us to build our own set of tools and analytics, while keeping Brightpearl at the source of thruth.
The Support team is very fast, helpful and comprehensive.
30 giugno 2026
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Risposta di Brightpearl by Sage
Thank you for sharing this! It's great to hear Brightpearl has allowed you to run B2B, online D2C, and POS all from one place — that kind of unified operation is exactly what we aim to support.
We're also glad to hear the API has been strong enough to build your own tools and analytics on top of, while keeping Brightpearl as your source of truth — that's a great example of the platform's flexibility in action.
Thanks too for the kind words about our support team — we'll be sure to pass that along!
We have been using Brightpearl for…
We have been using Brightpearl for three years now, and it has become an integral tool for our business. It allows us to easily develop and adapt new processes while streamlining previously complex workflows. Brightpearl has seamlessly supported our growth by making it simple to implement new products, warehouses, sales channels, and features.
22 giugno 2026
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Risposta di Brightpearl by Sage
Thank you for sharing this! Three years in, it's great to hear Brightpearl has become such an integral part of how you operate — especially the flexibility to develop and adapt new processes while streamlining what used to be complex.
It's also fantastic to hear the platform has kept pace as you've grown, making it simple to bring on new products, warehouses, sales channels, and features along the way.
Thanks again for being a long-time customer — we're glad to be part of that growth!
Ben Harris resolved all of my issues…
Ben Harris resolved all of my issues very professionally and answered all of my questions with great patience. Thank you so much!
10 giugno 2026
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Risposta di Brightpearl by Sage
Thank you for sharing this! We're so glad Ben was able to resolve all your issues professionally and answer your questions with such patience — we'll be sure to pass along your thanks to him.
I have been a Brightpearl Customer for…
I have been a Brightpearl Customer for nearly 15 years. My business has grown because of the user experience, features and plug and play aspects of BP
10 giugno 2026
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Risposta di Brightpearl by Sage
Thank you for sharing this — nearly 15 years is an incredible milestone, and we're honored to have been part of your journey for that long!
It's especially rewarding to hear that Brightpearl's user experience, features, and plug-and-play flexibility have played a real role in your business's growth. That kind of long-term partnership means a lot to us.
Brightpearl has proven to be an…
Brightpearl has proven to be an excellent fit for our business. The software is highly intuitive and user-friendly, making it easy for our team to adopt and use effectively from day one.
One of the biggest benefits we've experienced is the way Brightpearl has streamlined our operations and created a seamless workflow across the business. By bringing key processes together in one platform, it has improved efficiency, reduced manual tasks, and provided greater visibility into our day-to-day operations.
The system is reliable, well-designed, and continues to support our growth. We would highly recommend Brightpearl to businesses looking for a powerful yet easy-to-use solution to manage and optimise their workflows.
8 giugno 2026
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Risposta di Brightpearl by Sage
Thank you so much for this thoughtful review! It's wonderful to hear that Brightpearl was intuitive enough for your team to adopt and use effectively right from day one.
We're especially glad to hear it's brought your key processes together into one seamless workflow — improving efficiency, cutting down on manual tasks, and giving you greater visibility into day-to-day operations is exactly the impact we aim for.
Thank you as well for the recommendation — it means a lot, and we're glad to continue supporting your growth!
Ash from Brightpearl came down to see…
Ash from Brightpearl came down to see us on-site to help with some automation issues we had been experiencing since going live in December.
He was brilliant throughout the visit. Very knowledgeable, patient, and practical in the way he approached the issues. He quickly understood our workflows, explained things clearly, and made changes that resolved the problems we had been struggling with.
The support made a real difference and helped us feel much more confident with Brightpearl going forward.
A big thank you to Ash and the Brightpearl team for the excellent support.
2 giugno 2026
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Risposta di Brightpearl by Sage
Thank you so much for sharing this! It's fantastic to hear that Ash came out on-site and made such a difference — quickly understanding your workflows, explaining things clearly, and resolving the automation issues you'd been dealing with since going live in December.
That kind of hands-on, practical support is exactly what we want customers to experience, especially in those early months after going live. We'll be sure to pass along your thanks to Ash and the wider team.
With Brightpearl for nearly 10 years!
We have been with Brightpearl for coming up to 10 years nearly, and we have seen it grow and work with us over the years. We have seen very little trouble over the years with use, but where we have had a problem our account manager and technical account manager have always been available and supporting us quickly with full resolutions to the problems.
Shopify and Brighpearl have always worked well together, and Inventory Planner has also been a great addition helping with forecasting and stock analysis.
1 giugno 2026
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Risposta di Brightpearl by Sage
Thank you for sharing this — almost 10 years is a remarkable milestone, and it's wonderful to hear you've watched Brightpearl grow and evolve alongside your business over that time.
We're also glad to hear that on the rare occasions issues have come up, your account manager and technical account manager have been quick to jump in with full resolutions. And it's great that Shopify and Brightpearl have worked well together, with Inventory Planner rounding things out nicely for forecasting and stock analysis.
Thank you again for nearly a decade of partnership!
We work with Matt and Teo on a regular…
We work with Matt and Teo on a regular basis and always found them helpful and quick to respond. Matt in particular has been great with some of the technichal help and if he doesn't know the answer looping in with some of the other teams to support.
21 maggio 2026
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Risposta di Brightpearl by Sage
Thank you for sharing this! It's great to hear that Matt and Teo have been consistently helpful and quick to respond whenever you need them.
A special mention to Matt as well — going the extra mile on technical questions, and looping in other teams when needed to make sure you get the right answer, is exactly the kind of support we want to be known for. We'll be sure to pass along your thanks to both of them.
Brightpearl user since 2015
Brightpearl has been a key platform in helping us scale our ecommerce operations across multiple channels and warehouses. The automation functionality is especially powerful and has helped us significantly reduce manual processes across order management, inventory, and fulfilment.
It’s a very capable ERP for growing retail businesses, particularly when integrated properly into a wider ecommerce tech stack.
20 maggio 2026
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Risposta di Brightpearl by Sage
Thank you for sharing this! It's great to hear Brightpearl has been a key platform in scaling your ecommerce operations across multiple channels and warehouses.
We're especially glad the automation functionality has made a real dent in manual work across order management, inventory, and fulfilment — that's exactly the kind of efficiency we want growing businesses to get from the platform, particularly once it's properly integrated into a wider tech stack.
Over 10 years with Brightpearl
We've been working with Brightpearl for well over 10 years. It's grown with us, and supported this growth seamlessly. Their support team is proactive and available, you can even phone them. The accounts management team are always available and help whenever we've needed them. We're heavy users of their custom API and it integrates will all our custom applications to streamline our whole business.
18 maggio 2026
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Risposta di Brightpearl by Sage
Thank you for sharing this — well over 10 years is a fantastic milestone, and it's great to hear Brightpearl has grown alongside your business and supported that growth seamlessly the whole way.
We're also glad to hear the support team's proactive, phone-accessible approach has stood out, along with the account management team being consistently there when you need them. And it's great that as heavy API users, the custom integrations across your applications have helped streamline the whole business.
Thank you again for such a long and valued partnership!
Good functionality, great service.
Been working with Brightpearl for almost 2-years now, with our company having moved over to this as our main ERP just as I joined. Functionality is good and meets all key needs, with strong customization and integrations options. Saphron and Ashley have been particularly helpful in all our Brightpearl needs and making it a strong platform for our business! Thank you.
27 marzo 2026
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Risposta di Brightpearl by Sage
Thank you for sharing this! It's great to hear that Brightpearl has met your key needs as your main ERP, with the customization and integration options giving you the flexibility to shape it around your business.
A special thank you as well for the mention of Saphron and Ashley — we'll be sure to pass along your thanks for all the help they've provided in making Brightpearl work well for you.
Matthew is a wizrd!
Matthew is a wizrd!
Matthew is always so helpful wen we need assistance. He showed us a number of different features on Brightpearl which we didn't even know existed which will help our business run so much smoother. Thank you for your help Matthew and we look forward to working with you on our massive move project :)
15 aprile 2026
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Risposta di Brightpearl by Sage
Thank you for this — Matthew sounds like he truly earned the "wizard" title!
It's great to hear he not only helps whenever needed, but also took the time to show you features you didn't even know existed, ones that should make a real difference in how smoothly your business runs.
We're excited for your upcoming move project too, and we know Matthew and the team will be right there with you throughout. We'll be sure to pass along your thanks!
Mike H and Zoe T - Great Team!
Mike H and Zoe T are managing a large project on multiple tech stacks for us, they are always available and able to assist in all matters. Both making the integration processes between all systems much more manageable!
14 aprile 2026
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Risposta di Brightpearl by Sage
Thank you for sharing this!
It's great to hear Mike and Zoe have been so available and hands-on in managing a project across multiple tech stacks — that's no small task, and it's wonderful to know they're making the integration process between all your systems feel much more manageable.
We'll be sure to pass along your thanks to both of them!
Top tier ERP system
Top tier ERP system that once live is pretty bomb proof. No down time. Everything works as it should.
Automation engine is rock solid and working with partners such as b.solutions means the platform can easily link with other tools.
1 aprile 2026
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Risposta di Brightpearl by Sage
Thank you for the great feedback! It's fantastic to hear that once live, Brightpearl has been rock solid for you — no downtime, everything working as it should is exactly the reliability we aim for.
We're also glad the automation engine has held up well, and that partners like b.solutions have made it easy to extend the platform and link it with other tools as needed.
Great software, even better people
I've now used Brightpearl twice for two separate businesses that I have started. This ERP has allowed me to scale both times by making our processes more efficient and repeatable. On top of that, we use multiple softwares for fulfillment, accounting, inventory, etc. and Brightpearl has connectors for all of them!
Even better is the support and training we received from Brightpearl. Carmen Vazquez was our onboarding specialist and she made us feel like close colleagues while working on this project. We always felt that we were being guided by an expert and someone who really understood our business. She was patient with us while working through specific issues and took to them to really dig into solutions for questions we had. Honestly, everyone we came in contact with at Brightpearl was very helpful and truly had a positive attitude when "dealing" with us.
Even post onboarding/post go-live we've seen that translate to our new account management team. It's worth mentioning this as in today's world there are too many businesses that treat their people as disposable. I feel the attitudes of the employees at Brightpearl show that the company cares for their people overall. That means something to this small business owner.
7 aprile 2026
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Risposta di Brightpearl by Sage
Thank you for such a generous and detailed review — and for trusting Brightpearl to help you scale not just one, but two separate businesses! It's great to hear the platform's connectors across fulfillment, accounting, and inventory have made your processes more efficient and repeatable each time.
We're especially moved by what you shared about Carmen and the onboarding experience. Making you feel like a true partner rather than just an account, understanding your business deeply, and taking the time to really dig into solutions — that's exactly the kind of relationship we want every customer to have, and we'll be sure to pass along your thanks to her directly.
And thank you for calling out the account management team post-go-live too, along with your broader point about how our people show up for customers. That means a great deal to us, and we're proud to have a team that treats customers the way you've described.
We are coming up on our one year with…
We are coming up on our one year with Bright Pearl, and it has become an integral tool in our ability to grow and develop the business.
Our tech stack (Shopify, ShipHero, Bright Pearl, and QuickBooks) required multiple connectors and integrations to work together, which is no small undertaking. We worked with Carmen Vasquez throughout our Bright Pearl implementation, and her availability and support made what could have been an overwhelming process feel manageable. She was present when we needed her, issues were resolved quickly, and the training was practical and genuinely useful.
The post-implementation support has been just as solid. There are always workflows you don't know you need until you're actually live, and as I bring them up they are addressed in a reasonable timeframe with no chasing required.
If you're considering Bright Pearl, especially with a complex integration, the team is knowledgeable and responsive.
6 aprile 2026
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Risposta di Brightpearl by Sage
Thank you for sharing this — coming up on a year, it's fantastic to hear Brightpearl has become such an integral part of how you're growing the business, especially given the complexity of connecting Shopify, ShipHero, Brightpearl, and QuickBooks into one working stack.
We're especially glad to hear how Carmen supported you through that implementation — making a process that could have felt overwhelming instead feel manageable, with quick issue resolution and genuinely practical training. We'll be sure to pass along your thanks to her.
It's also great to hear the post-implementation support has held up just as well, addressing new workflow needs promptly and without you having to chase for updates. Thank you for the recommendation to others considering a complex integration — that means a lot coming from someone who's been through it firsthand!
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