Orderwise Recensioni 

great working through our process with Niall such a great help

Have worked with OrderWise since 2021 and would highly recommend adding Flex Points to the solution for future requirements, we use Flex Points extensively for Bi Alerts and Reports etc.

We recently had Niall Cartwright deliver an on-site training session for our team, and he was outstanding. From the outset, Niall took the time to understand how our business actually operates day to day, rather than simply working through a generic script, and tailored the entire session around our real processes and pain points. His knowledge of the system was excellent, and it was clear he had genuine hands-on expertise rather than just a surface level understanding of the software.
What stood out most was how patient and approachable he was with our team, regardless of individual experience level. He explained things clearly, welcomed every question no matter how basic, and never made anyone feel rushed. He also stayed flexible throughout the day, adjusting pace and focus based on what our staff needed most, and was happy to revisit anything that wasn't immediately clear. By the end of the session, our team came away noticeably more confident and capable using the system, which is ultimately the whole point of the exercise. Niall clearly takes real pride in his work, and it showed. If Niall is your trainer, you are in excellent hands.
Unfortunately, the same cannot always be said for the billing side of the business. We were charged after the fact for a range of travel related costs, including travel time at an hourly rate close to the full training rate itself, mileage, and hotel and food costs, none of which were clearly set out in advance in the order form we signed. When we queried this, it took a formal back and forth before any of it was clarified or resolved, and we would have appreciated this being made transparent at the point of booking rather than discovered on the invoice afterwards.
In short, the training itself, and Niall in particular, was excellent. The commercial side of the experience left something to be desired, and we would encourage the company to be clearer about all costs upfront before agreeing future sessions. Jane O'Neill CEO Pak-Pro Limited

The team have been amazing so far! Looking forward to our journey with them.

We recently completed online training on OrderWise Picking Rules delivered by Dave, and the experience was excellent from start to finish.

Dave demonstrated an exceptional level of knowledge and expertise, explaining both the functionality and practical application of picking rules in a clear and engaging way. The training was well structured, easy to follow, and tailored to real-world warehouse and operational scenarios, which helped our team understand not only how the system works but also how to maximise its benefits.

What stood out most was Dave's ability to answer questions thoroughly and provide practical examples that related directly to our business processes. His patient and approachable training style encouraged participation and ensured everyone remained engaged throughout the session.

We came away with a much stronger understanding of picking rules and greater confidence in applying them within OrderWise. A highly valuable training session, and we would not hesitate to recommend both Dave and the OrderWise training team.

Thank you for an informative and professional session.
Epicurium Team

A big shoutout to Carrie who has been consistently helpful and resourceful over the last few months! Intially this was in assisting our move from Desktop to Web version, then progressing to future improvements. A current challenge around understanding how we could use Orderwise better to streamline / automate our pricing and purchasing processes was no obstacle to Carrie who went above and beyond, though outside the box and provided the human understanding so necessary at times for users of the software. Helping us to be able to continue with Orderwise!

We had a really great learning session where everything was explained very clearly, and we now have a clear understanding of where we need to go moving forward and how to accomplish this. This would not have been possible without your help

Dave came over to address some queries & questions we had. Really helpful chap, delivered information in an understanding way.

Great experience, Niall was greatly helpful , he explained everything with great clarity and depth, myself and the team could not have asked for more 10/10.

OrderWise has already been transformational after implementing it and we have so much further yet to go. We can't thank Niall, in particular, enough for his superb customer service and for going above and beyond to help us get where we needed to be. We couldn't have gone live without him. Another thank you to Richard, Chris, Michael, Dan and everyone who was involved. We look forward to building and growing together.

Had training with Dave, he's such a nice guy, super knowledgeable and helpful, if we have a future training session, would love to go with him again. Thank you

Lucy Spencer at Orderwise was incredibly helpful, polite and understanding. She set up a new module for us on our software system and ensured that everything was working. Thank you Lucy!

Niall is very knowledgeable about the Orderwise system and has helped us out a lot with various configuration issues. We really appreciate his patience and continued support in working with us.

The team at Orderwise (Lucy S, Dave H, Jack M, Richard T) have been fantastic in delivering and supporting the set up of our new ERP system.

Explained very clearly and Niall was very polite and very patient as usual.

Customer for over 4 years.

We implemented OrderWise expecting it to support and improve how the business runs. In reality, it has been the opposite.

The support staff are always polite and try their best, but they are clearly restricted by internal rules that stop them from actually helping properly. It feels like they are there to manage tickets rather than solve problems, so you end up going round in circles on even simple issues.

Almost everything is chargeable, including things that should just be standard. Basic layout changes, invoice address handling and small adjustments all get pushed into custom development. Layouts never used to be chargeable, now they are, which says a lot about the direction things have gone.

Any development request, no matter how small, is treated the same and sits on a standard three month timeline. It does not matter if it is a tiny fix or a genuine operational issue, everything gets the same slow response which makes it impossible to move quickly as a business.

A good example is invoice addresses. It is not possible to easily change or apply a different invoice address when needed. Because of that, it is not even possible to create a simple proforma invoice on a generic customer account without workarounds. That is a fundamental function that should just work.

We also attempted to implement an external stock control solution and even had the developer from that company willing to work directly with OrderWise to get it right. OrderWise refused to engage. After around 15k spent, months of disruption and a complete failure, and tried to blame us for falure to correctly descibe the project!!!!! they eventually did speak to him and the issue was resolved. By that point the damage had already been done. There was no accountability, no urgency, and no partial refund offered for the cost, the disruption or the impact on the business. Just a flat refusal. The level of arrogance in how that was handled was honestly staggering.

There is also a consistent arrogance in how things are handled more generally. Problems are often pushed back with comments about what was or was not raised during implementation instead of just being fixed.

On top of that, the commercial side is very rigid. Support costs around 8k a year and you are still tied into strict notice periods. If you want to cancel support for modules you no longer use, you have to give three months notice BEFORE your renewal, which makes no sense when you are paying for something that is not being used.

In theory, OrderWise sounds like a great system. In reality, the simplest tasks become a total pain.

Another example is supplier orders. There is no proper way to manage and stay on top of them. You can run a basic report, but there is no real functionality to track progress, chase suppliers, add meaningful notes or manage communication. It should work more like the dispatch side where you can clearly see what is in, what is part delivered and what is still pending. Instead, it feels very basic and disconnected.

Overall, the system is overly complicated, inflexible and expensive to adapt. More importantly, the attitude towards customers when issues are raised is poor.

If it were possible to move away, it would be done. After spending tens of thousands of pounds, it feels like being stuck with it for the foreseeable future, which is a pretty bleak position to be in.

My advice would be to avoid at all costs.

Craig was very helpful with the Parcelforce merger, managed to get us up and running before the deadline of Parcelforce going offline, really appreciate this

5 years ago we paid over £25k for the orderwise package to help with stock management. This was the purchase price so we own the software package. Today we are been told that unless we renew the support package (circa £5k) we will no longer be able to get support in future. If a support package expires and you want to purchase the support package again it won't be possible without moving on to their new cloud based subscription software. So we paid £25k for a software package and now they want us to pay a subscription. Terrible company to deal with, and they'll charge you through the nose for any changes or help you need, stay away.

We used the Orderwise system for over seven years. In 2024, we attempted to cancel our support agreement, due to poor service with the view to more our business, only to discover that the contract terms had been changed the previous year from a one-year term to a three-year term without this being clearly communicated or properly highlighted. This led to a six-month dispute that was both exhausting and unnecessary.
Throughout that period, not a single UK director was willing to speak with me directly. Eventually, I was placed on a video call with a senior manager in Paris who’s dismissive and unempathetic approach reflected, in my view, a wider cultural issue within the organisation.
Over the years, we experienced numerous system issues that disrupted operations, at times leaving our business unable to function. What was most frustrating was that problems described as “complex” and requiring significant investigation were often resolved within minutes once escalated forcefully. That inconsistency speaks volumes.
On one occasion, following a software upgrade, the sales reporting function failed completely. We were told there was a bug and it would be fixed “when possible.” I explained that this prevented us from calculating and paying staff commission. The response suggested this was not their responsibility. Only after I personally escalated the matter to the CEO was it resolved within 48 hours.
While the software itself has some strengths, the larger issue is the culture and customer approach. Customer service has too often felt combative rather than collaborative. For the level of fees paid, the accountability and professionalism simply have not met expectations.
In 2025, we made the decision to move to a new software provider that is better aligned with our long-term strategy and built for the future growth of our business. The difference in approach has been significant.
If Orderwise / Forterro wish to retain customers, there needs to be a fundamental shift towards putting customers at the heart of the business. Small and medium-sized businesses should not be treated as captive revenue streams — today’s SME can become tomorrow’s major enterprise. Long-term relationships are built on partnership, not leverage.
Additionally, moving entirely to a cloud-only model may leave customers feeling locked in with limited flexibility. Businesses should consider carefully whether that structure suits their long-term interests before committing.
There are other providers in the market who genuinely value partnership and long-term growth. I would strongly encourage prospective customers to conduct thorough due diligence before signing any agreement.