Brightpearl by Sage Recensioni 

Brightpearl provides great customer support. I was lucky to work with Nicholas Woodley. He is very professional and patient. Also, BP has an amazing help center. You'll need a few clicks to find answers to your questions.

Brightpearl has turned our logistical nightmares of spreadsheets and guess work to a modern, fully integrated platform. We now have insight into all parts of our business. The brightpearl team was excellent and helped us throughout the entire implementation process. Their responsiveness to all issues was almost immediate. I cannot say enough good things about this company, the Brightpearl application, and their partners at BSITC.

I have been using Brightpearl from day one and the software is excellent, you need any help speak to Alva, James and the team.... Top guys and Gals ;-)

Brightpearl ERP system is a great solution for businesses looking to streamline their operations.

One of the standout features of this system is its ease of use. The interface is user-friendly and intuitive, making it easy for employees at all levels to navigate and utilse the various tools and features.

This has been particularly helpful for our business during a period of growth, as it has allowed us to efficiently manage and track our inventory, sales, and financials. Additionally, the system integrates seamlessly with our ecommerce platform.

Overall, I highly recommend Brightpearl ERP system to any business looking to improve their efficiency and scalability.

Great service from Alva on our yearly renewal. She made the process easy and smooth.

Brightpearl as a whole is easy to work with and use.

We are in the process of getting set up to use Bright Pearl. So far, the experience has been great. Jennifer K and Justin have been very responsive and have done multiple demos for us to satisfy our questions. They both are very pleasant and professional. Very happy so far!

I have been using Brightpearl for the past 10 years which is a sign I am a very happy customer. We find it very user friendly, convenient for the entire team to access data and work on relevant processes and we like the fact it is totally integrated so no systems issues.

We have been with Brightpearl since 2006!

I reviewed it three years ago to whinge about the terrible customer service, support and bugs.

But i have to say its improved significantly since then. I would recommended it now. It works well for our business of 35 staff. I do hope they keep focussing on customer service and support. But it is getting there.

Its is supporting our business very well at the moment. I see the challenges other companies have with their software package and I thank god we are where we are on BP

We started to work with Brightpearl in 2013 and have just left them in Nov 2021.
There are 3 reasons we left them and all of them are relevant if you are in a company that expects to grow.

1. No connectivity or integrations.
I see that another review has covered the technicalities of this but suffice to say that we could not get Brightpearl to work in a meaningful way with any 3rd party platform. The way things are moving it is unlikely that any company will stand alone as an island, most of us collaborate with at least one or two platforms and Brightpearl are not able to facilitate this which creates a huge amount of unnecessary work.

2. The Price.
In 2013 we were paying £2500 per annum, and we had inflationary rises every year until 2020 when it was increased to £6000 per annum.
In 2021 our quote was £8400. This is for 5k orders/annum which we were bumping at. If we had gone to 10k/orders per annum our cost would have been £10,500.
Brightpearl is a good solid system but in my opinion it is not worth that amount of money!

3. Customer service.
I have been in business over 20 years and I have parented teenagers so I thought I had seen everything there was to see but the contempt with which Brightpearl customer services treat you is extraordinary. I have tried to think of ways to express this succinctly to a 3rd party and i think the best way is to give this one example.
We signed up on 30th November 2013.
For the next couple of years they invoiced us for 20th November, I sent them a copy of our contract, they delayed payment.
Then finally they said they couldn't do this any longer but when we left obviously we would get until 30th November.
So when we left I duely presented these emails as proof we had until 30th November. They refused on the basis that these people had left the company.
Why?
It wouldn't cost Brightpearl anything to keep the account open until 30th November so why be so petty? I cannot understand why you wouldn't want to do this?
Luckily we had had enough run ins with "customer service" by then that we were prepared but it shows how far they are prepared to go not to help!

My advice? Brightpearl is a good system, but at the price they are charging they need to be able to integrate fully with 3rd party platforms. And please, someone tell customer services that customers are not the enemy!

Update
I see that Brightpearl have replied and this is all a misunderstanding.
Again, I advise any potential customer to check the connectivity and the pricing structure before signing up.
As for Customer Service, it's such a subjective thing. What I think is rude, Brightpearl think is representing brand values professionally. We could both be right.

Very happy with Brightpearl. Implementation and training needed to be very fast yet comprehensive. Brightpearl delivered. Excellent ongoing support and training.

Thank you for the service! Robert did a great job as always. Great company!

Not one normally for writing reviews, but really feel compelled to for the service we have recently received from Jamie Lee-Smith at Brightpearl.
Brightpearl is a great tool supporting our business, but the customer service is next level especially from Jamie. Recently we were up against a tight deadline and needed to quickly learn the systems so that we were ready for launch. We were able to meet this deadline only because of the support we received from Jamie.

We have been with Brightpearl for quite a few years now, very happy with their service and the system. Very easy to use and they are always there if we need any help! :-)

Great product. Use it daily for all our orders. Customer Service is 5 Star. Defo Recommend this product.
Emily from the account management team is brilliant always goes above and beyond.

Brightpearl has been a great tool for us over the years to help us run our business. We heavily rely on it in our every day running, and it usually runs smoothly, and if there are any issues the brightpearl support team are always very quick in fixing it for us, making for a great user experience. We can't recommend them enough for a CRM tool to aid your business.

My experience with Brightpearl was fantastic from start to finish. Doing the integration project in a business who had never had any data integration before, a company with an incredibly fast & complex supply chain and one whose customer promise is very very flexible this project really was first rate. Anthony Killic who was the integration lead, really set the benchmark for training & education. There was the right level of hand-holding and extensive deep dives giving the team all the skills they need to solve problems themselves. The thing that set Anthony apart from other integration leads was the clarity & accuracy with which important points were delivered and therefore were received by our team very clearly. The tone, rhythm and intonation of the education sessions made them as enjoyable as they were informative.
highly recommend

We have used Brightpearl since we started our business in January 2016. Brightpearl has been instrumental in the growth of our business and its support team has helped us along the way, especially in the early days.

Brightpearl is a pleasure to use and is empowering. It's quick and easy to pull off detailed reports which you can doctor to suit your needs. The landed cost feature has been invaluable; with the spiralling costs of freight we know the exact cost of our products from each purchase order we have placed.

We would recommend this system to other businesses based on our positive experience.

Although we didn't end up using Brightpearl as a solution the expirance I had with them was positive. Jodie from the Bis Dev team took time to understand our needs and had obviously researched our company prior to the first call. They have a no noncence approch to explaining the impact there company can have within our workflow. We can definitely see a use case for Brightpearl within our company in the future and when we do I know who to call.

Brightpearl has allowed our business to have visibility on stock integrity, product and stock movement. Installing new systems can be daunting but Brighpearl's support has been first class and helped us with our how we best use the system operationally. Sales data is supremely accurate and the system allows for complexity as a WMS tool.

Before Brightpearl we were using various systems to track stock, fulfill orders, deal with accounts, manage our suppliers — it was all a bit crazy and really time-consuming.

We’re so glad we made the switch to Brightpearl as it helped us save significant amounts of time and understand the business much better. It's given various departments now a unified hub to manage sales, stock, and reporting across all our different sales channels.

We were a bit hesitant about committing to something we were unfamiliar with, but the team from Brightpearl ran several training sessions and gave an open floor for allowing discussion on how to utilize Brightpearl best for us. Their support has been exceptional and they've been on hand to help clarify issues we encountered quickly.

Brightpearl really allowed us to focus on growth rather than being swamped under a load of different systems that didn’t give us an up-to-date picture of where we were.