Breezemount Recensioni 

3158
•
TrustScore 3 su 5

3,2

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Valutata 4 stelle su 5

Delivery was on time and we were kept well informed. There was an issue with some damage done but Breezemount resolved this quickly and satisfactorily.

Valutata 1 stelle su 5

I was not the house to receive the delivery. However your delivery driver parked and obstructed my driveway and refused to move . He told me he would move when l needed to get out . There are parking... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

I had a great experience with Breezemount. I received a timeslot the night before, live tracking on the day, and a phone call an hour before delivery. The driver was pleasant and well-mannered, and ev... Leggi di più

L'azienda ha risposto

Valutata 1 stelle su 5

I have had nightmares with breezmount delivering my IKEA order. Definitely no more delivery from these guys. They have missed my house with their shoes. NO professionalism at all! + They don't care a... Leggi di più

Dettagli dell'azienda

  1. Servizio di corriere

Scritti dall'azienda

Breezemount are the UK & IRE’s leading 2 Person Home Delivery Service provider. Offering a true end to end solution for a wide variety of customers, we operate 7 days a week, 362 days a year providing consumers with a choice which meets their expectations.


Informazioni di contatto

3,2

Nella media

TrustScore 3 su 5

3K recensioni

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3,2

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(3158)

0 recensioni negli ultimi 12 mesi

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Valutata 5 stelle su 5

No problems whatsoever with my delivery.

My IKEA order was delivered today by these chaps. They were excellent, respectful and highly efficient.
It wasnt a large order but it was quite heavy and needed 2 chaps to bring it.

27 gennaio 2023
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Risposta di Breezemount

Thank you so much for your comments; it's always good to hear how well our crews are performing! If you should get a survey from IKEA, do let them know how well your delivery went too!
Kind regards
Sharon

Valutata 1 stelle su 5

I had IKEA furniture delivered on…

I had IKEA furniture delivered on arrival there was 3 guys all with dirty work boots on so I asked as anyone else would could they remove their boots as I didn’t want my brand new light grey carpets turning from grey to black, so the guy looks at me like I just asked him for his right arm and says “no health and safety” which is completely fine I then said ok have you at least got the over slips for your boots or some kind of rugs or blankets to put down again long pause and he says no, so I had to hand ball the whole wardrobe up stairs myself.

Point being surely a professional removals /delivery company would have this type of equipment for the guys to use in peoples houses or the guys were being lazy and couldn’t be bothered to put the relevant protection down to prevent my carpets being stained. All of this at 0715 in the morning not happy!

26 gennaio 2023
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Risposta di Breezemount

I am so sorry to hear about your experience and would like to thank you for bringing this to our attention. It is our policy that all crews carry protective shoe coverings to wear when appropriate and would like to offer sincere apologies the inconvenience caused by the actions of your delivery crew. We will investigate the circumstances surrounding your delivery and take steps to ensure that this does not happen again. If I can be of any further assistance or if you have any further questions or comments regarding this matter, please feel free to contact me at customerservices@breezemount.com
Kind regards
Sharon

Valutata 5 stelle su 5

Excellent service

My Ikea order was delivered today via Breezemount; 7 heavy flat-pack packages.
I reside in a first floor apartment that has two sets of stairs that accesses the property, and not once did I hear a complaint. Both men were polite, friendly and were happy to help.
Today's experience is by far the best I have received from a heavy flat-pack delivery. 10/10.

The delivery itself was flawless. I received a telephone call from the delivery gentleman informing me of their close proximity to my home and an ETA, and they arrived well within the time frame I was given. 10/10.

I highly recommend Breezemount.

Thank you to Warren and his associate (sorry, I didn't catch his name), they were a great team.

24 gennaio 2023
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Risposta di Breezemount

Thank you so much for this great 5-star review; it really is appreciated! I think I've identified the right crew and have passed your comments on to their management team who I'm sure will pass on congratulations. If you should get a survey from IKEA, do let them know how well your delivery went too!
Kind regards
Sharon

Valutata 5 stelle su 5

Just had 12 flat packs delivered from…

Just had 12 flat packs delivered from Ikea (Breezemount) they were very polite and put my bedroom furniture in the bedroom. They were quick and arrived exactly when they said they would. They deserve a huge pay rise, those flat packs weigh a ton.

19 gennaio 2023
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Risposta di Breezemount

Thank you so much for taking the trouble to write this review; it really is appreciated and I will try to identify the right crew/site so I can pass your comments on. Do let your supplier know how well your delivery went too, if you should receive any surveys from them.
Kind regards
Sharon

Valutata 1 stelle su 5

Ikea purchase from notts store paid for…

Ikea purchase from notts store paid for delivery to south leicester.
Call from driver saying running late will arrive later than expected.
Driver calls 30 mins later saying they have run out of driving hours.
Oddly passed our address 10mins later refusing to stop.
I have 3 screen shots of the tracking app showing the driver passing our address. SPEECHLESS!!
Told to call ikea as it’s not the delivery companies issue.
So pleased I took 6 hours off work.
Very poor service, don’t get me started on the difficulty getting through to ikea to resolve.

21 novembre 2022
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Risposta di Breezemount

Thank you so much for supplying extra information to enable us to look into things. I understand that our Customer Relations Manager has been in touch with you. I'm confident that your rescheduled delivery will be to the standard we aim to provide for all of our customers.
Kind regards and apologies, once again,
Sharon

Valutata 1 stelle su 5

a delivery from IKEA notts to Oakham…

I recieved a reply to my comments to say that they will do there best a redeliver on the 24 it now 17.15 on the 24 I have waited in all day still no sofas .the service is so poor its unbelievable I also believe that the original post code mix up was IKEA own central delivery depot so it looks as if on the first delivery attempt they tried to deliver it back to where they picked it up from

16 novembre 2022
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Risposta di Breezemount

I am so sorry to hear about your experience and should point out that all orders are planned and loaded in advance, based on the delivery postcode; we were given the wrong postcode and were therefore unable to deliver your goods. I understand that the site responsible for handling your order tried to contact you about re-arranging your delivery but without success and subsequently have booked it for the next available date. I can appreciate how frustrating this must be for you and am confident that your goods will be delivered without further issue on Thursday 24th November.
If I can be of any further assistance, please do not hesitate to contact me at customerservices@breezemount.com
Kind regards
Sharon

Valutata 1 stelle su 5

Don't use Breezemount if customers are important to you

Breezemount just does not deliver.
I had a delivery scheduled a week in advance. On the delivery day I get the tracking link and follow the van's journey all the way. When it is finally my time to receive the items, the guy calls me and says that they couldn't reach my address. On the live tracker they are still pretty far away, so I ask the guy where they are but I get no meaningful reply, because the driver, wait for it, went about his own business to the nearest store to buy something. We agree to meet in the particular location to get my items (which are heavy should've been delivered to the front door). So I go out there and wait for them. I wait for 10 minutes and get notification that delivery was rescheduled. I call the number to ask them why, and I get the following: their lorry is too big to fit narrow residential streets and they need to try again next time with smaller vehicle. But this is a LIE! You see, I live near construction site, and everyday big vehicles come in and out with construction materials, deliveries, etc. What's more, I've already had bigger items delivered to this address before.
I hang up as I watch a huge 10 tonne lorry passing me by. I bet the guys just decided to call it a day and go home, that's why they rescheduled. My advice is don't use Breezemount if customers are important to you, because that's the stuff they have to deal with. And I hope IKEA stops using Breezemount as their furniture delivery contractor and finds a more descent company.

9 novembre 2022
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Risposta di Breezemount

Sincere thanks for providing more information to enable me to look into things for you. I am very sorry to hear about your experience and would like to assure you that the management team responsible are investigating and will be addressing your comments with the relevant delivery crew. I understand that your delivery has now been re-scheduled for Friday 18th November, with an expected delivery of around 8am, depending on local morning traffic.
I am confident that you will receive the high level of service that we aim to provide for all of our customers and would welcome your feedback.
If I can be of further assistance, please do not hesitate to contact me at customerservices@breezemount.com
With kind regards and apologies, once again,
Sharon

Valutata 5 stelle su 5

Tiarnan & Ollie couldn’t have been more…

Tiarnan & Ollie couldn’t have been more helpful bringing the heavy parcels into the kitchen.

26 ottobre 2022
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Risposta di Breezemount

Sincere thanks for your feedback; It really is appreciated, and I've passed your comments on to the crew and their management team. If you should get any surveys from your supplier, do let them know how well your delivery went too!
Kind regards
Sharon

Valutata 5 stelle su 5

My delivery arrived with 2 very…brilliant service

My delivery arrived with 2 very pleasant and friendly guys and they put my wardrobes into my room.I was kept up to date of when the delivery would arrive which is a great service . Would definitely recommend this company. Thank you .

26 ottobre 2022
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Risposta di Breezemount

Thank you so much for taking the trouble to write this review; it is very much appreciated. I'll try to identify the right crew/site so I can pass your comments on. If you get a survey from your supplier, please do let them know how well your delivery went too!
Kind regards
Sharon

Valutata 2 stelle su 5

Passive aggressive missed delivery card.

Just received a very passive aggressive missed delivery note through the door; "TRIED TO DELIVER TWICE TODAY - CALLED NUMEROUS TIMES - LEFT VOICE MESSAGES"
I happened to be in both times they allegedly attempted to deliver and there was no audible knock or doorbell.
The irony is I haven't ordered anything from IKEA and the customer name on the note isn't mine.

7 settembre 2022
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Risposta di Breezemount

I'm so sorry to read your comments and have looked into things for you. We have checked all the information we hold and it appears we had goods to deliver to your address. It is a mystery to us that you know nothing of this and we will ask our supplier to look into things from their end. I am truly sorry that you feel upset by the comments on the note; I hope you realise that we were just trying to explain the steps we had taken to attempt delivery.
Kind regards
Sharon

Valutata 5 stelle su 5

Great delivery

Great delivery. Craig and Paul were fab. Polite and friendly, took care with property and items. Ensured all items were here, found I was missing something, they double checked their vehicle and checked order summary, allowed me to take photo of summary for my reference. They took their photo evidence. Really professional and thorough. I wish all delivery drivers were like this! ☺️

2 settembre 2022
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Risposta di Breezemount

Many thanks for your feedback; it really is good to hear how well our crews are performing. I'd like to be able to pass your comments on to Craig & Paul so will try to identify which site they're from. If you get any surveys from your supplier, do let them know how well your delivery went too!
Kind regards
Sharon

Valutata 5 stelle su 5

Pleasant and professional service

Craig and Ronnie were very pleasant and helpful in delivering the packages to my upstairs room. They were professional and efficient.

31 agosto 2022
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Risposta di Breezemount

Thank you so much for taking the time to provide this feedback; it really is appreciated & I've passed it on so that Craig & Ronnie can be congratulated for their efforts. If you should get a survey from your supplier, do let them know how well your delivery went too!
Kind regards
Sharon

Valutata 5 stelle su 5

Craig and Winston delivered on time and…

Craig and Winston delivered on time and we’re polite and helpful. Would highly recommend 🌟🌟

25 agosto 2022
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Risposta di Breezemount

Many thanks for your comments; I've passed them on to Craig & Winston via their management team. Don't forget to also let your supplier know how well your delivery went!
Kind regards
Sharon

Valutata 5 stelle su 5

Craig and Winston IKEA collection

Craig and Winston were collecting some return items for Ikea. They arrived a little early and waited patiently until I arrived. They were very polite, helpful and careful when removing the goods. Shame that they aren't delivering the replacement goods.
Thanks guys, great service :-)

24 agosto 2022
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Risposta di Breezemount

Sincere thanks for your comments; they really are appreciated and I'll try to identify the right crew/site & pass your feedback on to them.
Kind regards
Sharon

Valutata 1 stelle su 5

One of your drivers smashed into my car…

One of your drivers smashed into my car last week and drove off and left no note. I have ring doorbell footage of him. Disgusted that no note was left as it is a criminal offence. I have email and called you guys and had no response. Next step will be contacting the police.

16 agosto 2022
Non scritta su invito
Valutata 5 stelle su 5

Craig and Chris were great

Craig and Chris were great. Very polite and careful when they delivered the items to our home.

11 luglio 2022
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Risposta di Breezemount

Many thanks for your comments which I've shared with Chris & Craig's management team. I'm sure they'll be congratulated for their efforts. If you should get a survey from your supplier, do let them know how well your delivery went!
Kind regards
Sharon

Valutata 1 stelle su 5

Scum of the earth

Racist driver, absoloute shocking dumped my Delivery and ran away shameful carrier, i hope Ikea cut all ties with this horrible company shame on you and your drivers, how dare he speak to me with that attitude and talk down to me!

5 luglio 2022
Non scritta su invito
Valutata 5 stelle su 5

Jay & Mustafa

Jay & Mustafa.
Both a such lovely guys did delivery today with smile and satisfaction. Both guys were very polite too.
They both work for
Breezemount company

27 giugno 2022
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Risposta di Breezemount

Sincere thanks for your comments which I've passed on so Jay & Mustafa can be congratulated for their efforts. Do let your supplier know how well your delivery went too in any surveys you get from them.
Kind regards
Sharon

Valutata 5 stelle su 5

Brilliant service from Jay and Mustaf

Brilliant service from Jay and Mustaf. Would use again without hesitation.

27 giugno 2022
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Risposta di Breezemount

Many thanks for this review; it really is appreciated. If you should get a survey from your supplier, do let them know how well your delivery went too!
Kind regards
Sharon

Valutata 5 stelle su 5

Great delivery service from Craig and…

Great delivery from Craig and Chris

22 giugno 2022
Non scritta su invito
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Risposta di Breezemount

Great to hear about your delivery! Many thanks for this review which I've passed on to Craig & Chris via their management team. If you get a survey from your supplier, do let them know how well your delivery went too!
Kind regards
Sharon

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