Breezemount Recensioni 

Delivery was on time and we were kept well informed. There was an issue with some damage done but Breezemount resolved this quickly and satisfactorily.

I had a delivery by breezmount from ikea booked for today between 3pm-7pm, I got a message from the delivery team saying I was the next stop, I had a look to see where the delivering vehicle was and it was at the depot which is about 1 mile if not less from my home, an hour later I got a message to say they couldn't deliver the items, I phoned ikea to ask what the problem was and was told the vehicle had broken down, on the tracking map the vehicle was at the depot so I said I could pick the items up, ikea told me breezmount wouldn't alow me to collect them, I live 2-3 minutes away from the breezmount warehouse and they could of carried them out the door and I'd of fetched them home, my son has actually worked there so I know where to go, ikea then said I'd have to wait another 5 days for breezmount to deliver my items, I could actually walk to the warehouse in 10min but gut to wait 5 days, ridiculous so I cancelled the order because I can't afford to take another half day of work,

Definitely the worst delivery company I’ve ever experienced. I ordered from IKEA who unfortunately use Breezemount. I had no idea how bad they were. No delivery updates at all for the first two parcels. Both of those were delivered broken so I had to reorder. One parcel was dumped outside in the rain. Next delivery, I finally got a message saying they were on their way, only for them to never turn up. Their live tracking is clearly meaningless because it told me I was next on the list but then said ‘Sorry we couldn’t deliver to you today’. When I rang Ikea, I was told that Breezemount said they attempted delivery which is nonsense because I live in a cul-de-sac and couldn’t miss them. It’s been going on for weeks now. With the amount of money I’ve wasted from taking time off work waiting for deliveries, I could have bought much nicer furniture elsewhere. It’s definitely put me off ever ordering from ikea again, unless they change to a different courier.

I had a great experience with Breezemount. I received a timeslot the night before, live tracking on the day, and a phone call an hour before delivery. The driver was pleasant and well-mannered, and everything went smoothly. I’m not sure why there are so many negative reviews, as I have no complaints at all. Just wanted to share my positive experience!

Ordered on a Friday from ikea. Received my delivery on the Saturday (next day). Was given a time slot of 1000-1400 and kept well informed. Actual time of delivery was 1130. 2 lads were very friendly and very professional. Couldn’t fault them. I have used these a few times and never had any problems. I know there are some bad reviews but from my personal experience I would use them again and I would highly recommend. 5*****

These people are truly talented. I want to know who writes their characters and scripts because they can’t be actual real people.

Took four attempts for them to deliver three things, only to bring completely random items. And clearly knowing that they were delivering random wrong items.

Are you secretly trying to bring down IKEA Breezemount? Because you’ve definitely succeeded in making me never want to order anything from them ever again.

This is how their delivery “attempts” went:
1st: they (apparently) crashed the van. 2nd: scheduled but no show. 3rd: scheduled but no show. 4th: delivered the wrong items.

Did they say hello when I opened the door? Hell no! They’re not paid to talk clearly. Did they know they had the wrong items? I wager they did because they actually asked me if my things were delivered already because (get this) THEY DIDN’T HAVE THEM! What on earth did they just pile into my living room?? Some random crap that they said was part of my order (the aforementioned three things). Nope. When I checked I saw it was clearly parts of two other orders, though not mine (one part of a sofa-NOT MINE, half a shelf). No paperwork to go with it, no copy of my receipt, nothing. What absolute super stars! What gods amongst men! I’ve seen a lot in my time but these guys are the best at doing incompetence! Although it’s a zero stars service I’d give it a full five facepalms.

Please Breezemount, don’t tell me you’re going to investigate and deal with this (I find it hard to believe this is an isolated incident. The driver was almost reciting a script: “Did you get all your things already? No? I can take it all back for you” - what game/scam are they playing I don’t know - have they lost my actual order and just stalling with all this back and forth? Who knows?). My gut tells me nothing will be done about it. But if there’s the stock reply: “we’re sorry, please tell us your order number blah blah blah” it’ll seem like Breezemount are working to fix issues - (fix it so you don’t have issues, DPD seem to have no issues, and you guys make EVRI’s service stellar by comparison) and other poor sods who’ve ended up here because their IKEA order is two weeks late may feel like maybe their order may appear after all. Don’t count on it. I ordered mine a month ago. I’ve had things from abroad get here in 2 days and you guys can’t deliver a sofa from down the road. Again, superstars!

Driver: Aston G (I presume the G stands for Gangsta).

Reply to Keith: where do you want the order number and postcode sent? You’re giving me more work to have to here. I’m surprised you do 1400 deliveries a day and your drivers still can’t read the name of the recipient plastered on the boxes (hint: not mine)

Update 27.01.2025
So far not resolved. I have received an email from Keith with no new information but a statement to investigate further. I’ll continue updating my review until it is resolved.

Update 28.01.2025
Breezemount, through their representative, Keith, say:
- the drivers were agency staff (where have I seen this before..).
- there is no paperwork ever given to customers because electronic system don’t print
- it’s IKEA’s job to rebook failed deliveries - and, Breezemount claims, they hadn’t (IKEA say otherwise)
- items are still unaccounted for (that system is not electronic but clearly should be)
- offered to refund delivery charges up to £100.

Now for those interested: IKEA have reordered new items to replace the lost ones - if and when they arrive I’ll update
- I’m told tomorrow, we will see (although largely irrelevant if one is trying to understand what happened with this specific incident). Yet, the puzzle remains (and in fact becomes even more enticing with every email exchange). Does Breezemount have any actual employees or is it really a guy behind a desk booking agency staff? Who or what is behind the mystery of the lost sofa? Will we ever find out?

Update 29.01.2025
A new order (yes new, not the same order) has been indeed delivered. I have now seen with own eyes that Breezemount have at least one Van of their own. I also have a printout showing what they delivered - this was stuck on the boxes. I will not be amending the 1 star review because that pertains to the delivery that did not arrive. And will not be giving the new delivery any more stars either because of all the time I had to invest to ensure it actually happened. As neither IKEA or Breezemount are paying me to do their work for them, I will reserve the extra stars for myself. Wish Breezemount all the best.

Update: aaaand here comes the incompetence: the Breezemount drivers broke bits of the sofa. Just got ready to built it and noticed the break… ffs

If I could give zero stars, I would. My IKEA sofa delivery has been a complete disaster from start to (still not) finish.

First, they cancelled the initial delivery on 2nd Jan via text, but then turned up anyway while I was out. Thankfully, my neighbor could take it in, but that’s just the start.

The rest of the delivery was due on 6th Jan—I waited in all day, only to find out the van had apparently crashed. Fine, accidents happen. Delivery was rearranged for 11th Jan. Guess what? Cancelled again, this time rearranged for 16th. I waited in all day again only to be told they didn’t have the right size van for the job. What kind of delivery company doesn’t ensure it has the right size vans? It just sounds like a pathetic excuse.

Finally, on 23rd Jan, they turn up with a bunch of items I didn’t order and, unbelievably, not the £1500 sofa I paid for. To add insult to injury, they’ve marked my order as delivered. It’s not. I still don’t have my sofa.

This company is an absolute joke—unreliable, disorganized, and completely unprofessional. If you value your time, money, or sanity, avoid Breezemount at all costs. IKEA should seriously reconsider their partnership with such a shoddy delivery service.

I have had nightmares with breezmount delivering my IKEA order. Definitely no more delivery from these guys. They have missed my house with their shoes. NO professionalism at all! + They don't care about feedback given.

Due Ikea delivery part 1 on Tuesday 14th January. Waited in all day and nothing, no phone call, no text message no email. 2nd part of delivery Thursday 16th January, they delivered one of my wardrobes to the previous customer. Previous customer called them whilst they were at my home to inform them. Told me they would collect it as only around the corner and deliver it to me. Again nothing, no phone call, no text, no email. I text delivery guy to ask about it and received no reply.
Here we are next day and no contact again.

I waited 5 weeks for an ikea custom made countertop to be delivered and they lost it! Got an email the day before to say it's on the way and waited all day at home all day. No delivery, no notification. Had to call ikea to find out the countertops has been lost by the courier.. how do you loose a 70" sized countertops? This has set me back even further with my kitchen installation and I'm not at all pleased about it.

I was not the house to receive the delivery. However your delivery driver parked and obstructed my driveway and refused to move . He told me he would move when l needed to get out . There are parking bays and there where 3 AVAILABLE . Registration WU70 V MV this incident took place in Bernard close hp180aj

No contact and no almost a 2 thousand pound order not received i would avoid using this company... ikea should not use them.

Edit: Since writing my original review, I have been in contact with Keith from Breezemount & he informed me that it was actually Ikea who didnt send my order through, in time for delivery 31/12. He has been a massive help at a very stressful time for me & I can't speak highly enough of his communication & assistance. My delivery arrived today & the lads were friendly & professional. Going forward, I think it might be an idea that the company provides a channel for communicating with customers. I think it would improve the ratings instead of people like myself having to write a review to gain any contact. I couldn't see any details on the website unless I have just missed them. Anyway, thanks again Keith, for your rapid response & assistance. You're a star.

Have used breeze mount twice recently for Ikea orders. Both none tracked, or contacted before arriving.

Today they turned up and said the delivery wasn’t even on the van as it wasn’t at depot. Why did I have to wait in all day? Why was this not told to me at the start?

Still waiting on delivery.

I purchased two sofas from IKEA and was provided with a delivery date of 30/11.

On the date of delivery I was provided a time window of 2pm-4pm and received a notification that my delivery was 'close' at 3pm. Nothing arrived that day.

The next day still nothing, no communication from carrier. The delivery was even marked as delivered on the website.

I rang customer services, who phoned the warehouse of this company who could not find half of my order. Then miraculously 5 minutes later found the full order and stated that they would provide a 'manual' delivery for me on 03/12

At the time of writing I have still not received my delivery.

The lack of communication from this company is abysmal they should not be permitted to operate with such lack of care and communication.

My previous order was damaged & was due a replacement & collection today.

On delivery, I was advised he didn't have space to take my returns which I found strange as it was a straight swap?

He then advised it was because he had other orders to do. He couldn't be bothered to take off my returned item each time.

When I questioned this he said breezemount will organise another pick up. As you can imagine I am slightly frustrated & extremely disappointed by this. Not only that the first item was damaged & has had to be replaced. That a third party representing IKEA refused to take my returns although it has been agreed.

However, I am doubtful breezemount would have contacted me if I had contacted IKEA.

The driver was questioned further, his response 'well I've done my job'.

Received a delivery timeslot for an IKEA delivery: it never showed during that timeslot. Didn't show up that evening either. I received zero updates or explanation. Spoke to IKEA the next day and they said the vehicle "broke down" despite the fact I had watched the tracking and seen the truck travel back to Derby just fine.

The next available delivery window was then over a week later, so I cancelled and got a refund.

I hope Breezemount's customers understand that this company will cost them business

I wish I could share positive experiences about your customer service and delivery partner, Breezemount. However, my recent experience has been disappointing.

Firstly, I am curious how you partnered with a world-class company like IKEA and a subpar company like Breezemount.

My delivery (#1468761941) was scheduled for Saturday, October 19, 2024, between 12:45 PM and 4:45 PM. At 1:27 PM, the driver called to inform me that the delivery would occur in about 30 minutes. However, 20 minutes later, he called back to say the van had run out of battery and that he couldn’t complete the delivery. He then contacted customer service and advised me to reschedule.

I called IKEA customer service at 2:03 PM at 01733520006 (which I believe is Breezemount's customer service). The agent informed me that the earliest a new delivery could be arranged was Saturday, October 26, 2024, one week after the unsuccessful delivery. I found this unacceptable and expressed my frustration. Unfortunately, the representative responded dismissively and hung up when I reiterated my dissatisfaction. Is this your approach to handling unhappy customers?

Not only was my delivery missed, but it also disrupted my day significantly. I had to wait at home until 4 PM, as my dog was scheduled for kidney stone surgery at 5 PM. Your delivery failure caused unnecessary stress on an already challenging day.

I understand and respect your commitment to sustainability, but the issue of your vehicles running out of battery should not impact your customers.

Additionally, I encountered difficulties navigating your website. I was unable to make a new appointment or cancel my order, which further escalated my frustration.

As a dissatisfied customer, I plan to escalate my concerns to IKEA Sweden, as I believe this issue is poorly reflected in the management of IKEA UK.

Sincerely,
Guven Aycan

Order delivered from Ikea. There were 2 guys: one younger and one older. The older one is a pure racist: had contractors at my place doing some work (clearly visible they were not from UK originally) and the first thing he said was something like “come pick this up as it’s heavy”. Since when does Ikea delivery not deliver?! Then I asked them to move one piece of furniture somewhere else. Answer was straight in my face: NO. Replied something like “I am not moving anything that I already put down”. Like really?! I asked why and he started shouting. Told him to watch his language and he just mumbled and tuned his back to me. Rude and racist.

Avoid breezemount absolutely a joke,
At 18.10 yesterday night 28th September, we had a telephone call from one of the ladies from your team, not sure what her name was. She said that it’s ikea and we are delivering, your items between 7-8am 29th September morning,

So Sunday came and we had a text 7.01 saying are order will be with us from 11-15 I wasn’t impressed as we have things to do, as this order was a pain from start.

So I rang Ikea spoke to the lady who said that’s it’s down to the drivers etc, and I said I wanted to complain as I wasn’t happy with the mess up from last week, if the person had sent a pin out this wouldn’t of happened. So I said should I ring the number back the lady who called she said you can do.

So I rang you guys, and some lady came on the phone and said it be at 12-03 so I said this ain’t good as I am being told several different times. We have a lot to do, so I said is it possible I can speak to a manger or supervisor. She passed me over to someone who claimed to be supervisor,

He was rude and clearly didn’t have customer service skills, as how he was, wasn’t okay. I was talking to him, and explaining what was happening and as doing this he was not listening and talking over me. As I finished he said well we don’t text, I said if you could listen, instead of talking over me, he went have a good day or something and hung up.

The thing is if he had listened he would have known I didn’t say they texted it be Ikea but no very impatient. Rude.

So we had a phone call from this number this person, 07884868387 I can’t say his name, he called to say there coming for 12- something,

Anyways he arrived about 12-20,

So it was a younger guy rude as hell and disgusting servic, I would say his in late mid 30 near 40, and an older guy,

So as he gave the items to my partner he bought them to the side one by one, I said to my partner check the boxes ain’t damaged, next you know the 40 guy, pop round said with attitude, the boxes maybe damaged but doesn’t mean the items are. I responded, I know however it’s stil possible they can be damaged too,

Then all I said is, do you work for breezemount or Ikea, he got funny and said why I said as I’m asking a question he respond but why, I said are you Ikea or breezemount it’s just a yes or no, I’m asking as question and he responded I’m asking you a question, and said all I want to know if you do. He kept getting aggressive saying why! Why why, then the older guy come by, and said we are just drivers, I said so are you breezemount or Ikea it’s just a question, and my partner tried to explain as we was going to ask how to contact the manager and explain what had happens but no, the 40 year old had attitude, and was threatening!

He then got his phone out and said get out the way so I can take a photo, I said no this is my flat, he said get out the way, I said manners would be good but of course still giving it, the older guy told him to go away but he wouldn’t, he said to my partner he needs to teach me discipline and tell me to shut up, I do not think so, he is clearly one of these typical boys that think women don’t have a voice! He started with his attitude not me, his colleague kept telling him to go down stairs and try to sort it out, he was being helpful he was willing to answer the question but oh no this little 40 year old boy had attitude, telling me to shut up come out side and he will sort me out and teach me a lesson, is he for real! Then said to my partner as he told him to walk away, and go and leave but he wouldn’t listen to his colleague he wouldn’t listen to my partner and said to my partner are you trying to intimidate him, like is he for real, that’s what he did to me, does he think his a big man threatening a women, a pregnant one at that, telling me several times to come out side, to teach me a lesson. And kept saying to my partner you need to teach her to shut up, as you get in trouble, like really, and said discipline her multiple times, so I said just because you may do that to your women, doesn’t mean it happens here. What a disgrace of a boy! Threatening a pregnant women having attitude and starting, and ignoring his colleague! He should have just gone out side but no. He was threatening me! Scaring a pregnant women, not okay. And still giving it out side as I put him on record, he said I’m not recording you,‘I said I don’t care you started it, I have the reg of the vehicle CK23BVB

Ikea van,

He had attitude from the start I only asked a normal question. He didn’t need to behave this way at all, then act like his the victim! His just a bully and bully to women, clearly,

I would like this to be dealt with seriously and not fobbed off this ain’t a service that a customer

Would expect and company would be allowing, he clearly does this a lot as the older guy seemed embarrassed by him! He was okay.

Let’s see the excuses