Delivery was on time and we were kept well informed. There was an issue with some damage done but Breezemount resolved this quickly and satisfactorily.
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Scopri cosa dicono le persone
I was not the house to receive the delivery. However your delivery driver parked and obstructed my driveway and refused to move . He told me he would move when l needed to get out . There are parking... Leggi di più
L'azienda ha risposto
I had a great experience with Breezemount. I received a timeslot the night before, live tracking on the day, and a phone call an hour before delivery. The driver was pleasant and well-mannered, and ev... Leggi di più
L'azienda ha risposto
I have had nightmares with breezmount delivering my IKEA order. Definitely no more delivery from these guys. They have missed my house with their shoes. NO professionalism at all! + They don't care a... Leggi di più
Dettagli dell'azienda
Scritti dall'azienda
Breezemount are the UK & IRE’s leading 2 Person Home Delivery Service provider. Offering a true end to end solution for a wide variety of customers, we operate 7 days a week, 362 days a year providing consumers with a choice which meets their expectations.
Informazioni di contatto
The Abbey, Market Sqaure, Daventry, NN11 4XG, Northants, Stati Uniti
- customerservice@breezemount.com
- www.breezemount.com
3,2
Nella media
3K recensioni
Non risultano inviti alla recensione recenti
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Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Risposta di Breezemount
Many thanks for taking the time to award this 5 star review. If I manage to identify the right site/crew, I'll let them know. In the meantime, do let your supplier know how well your delivery went if you get any surveys, from them.
Kind regards
Sharon
Delivery was between 14:00 and 18:00
Delivery was between 14:00 and 18:00, got a call about 14:00 to say they were an hour way. Arrived at 14:50. Reece and Brian were friendly and were careful to avoid any damage, both to my furniture and house. Thanks 😁
10 luglio 2023
Non scritta su invito
Risposta di Breezemount
Sincere thanks for taking the time to write this review; it really is good to hear how well our crews are performing! I've passed your comments on so that Reece & Brian can be congratulated for their efforts. If you receive any surveys from your supplier, do let them know how well your delivery went too!
Kind regards
Sharon
5 stars
Kyle and Robin were helpful, friendly and on time. Thank you both!
7 luglio 2023
Non scritta su invito
Risposta di Breezemount
Thank you for awarding Kyle & Robin 5 stars; it's really appreciated & I've passed your comments on so they can be congratulated for their performance. If you get any surveys from your supplier, do let them know how well your delivery went too!
Kind regards
Sharon
Great service from Richard and Simon…
Great service from Richard and Simon delivering ikea sofa today.
Rang with update, delivered go room of choice and friendly throughout
5 luglio 2023
Non scritta su invito
Risposta di Breezemount
Many thanks for taking the time to awarding 5 stars to Richard & Simon; I think I've identified which site they're from and have passed your comments on to their management team so they can both be congratulated for their efforts. If you get a survey from IKEA, do let them know how well your delivery went too!
Kind regards
Sharon
Delivery to neighbours at 6:40 on a…
Delivery to neighbours at 6:40 on a Sunday morning. Standing around chatting with zero concern to anyone in the vicinity and waking the whole street
2 luglio 2023
Non scritta su invito
Risposta di Breezemount
I'm so sorry to hear of your experience but appreciate being made aware of this. I would like to offer sincere apologies that your Sunday morning was disturbed in this way. Your comments have been passed on and I've asked site managers to remind all crews to be considerate when making early morning deliveries.
Kind regards
Sharon
On time
On time. Friendly and efficent. Horton Close on the 25th of June
25 giugno 2023
Non scritta su invito
Risposta di Breezemount
Many thanks for this 5 star review, and for amending it to help trace crew (you might want to edit it again to remove extra details now). I'll pass your comments on and hope that you also let your supplier know how well your delivery went.
Kind regards
Sharon
Great Service
Efficient delivery, on time, friendly and helpful men. Couldn't be better!
9 giugno 2023
Non scritta su invito
Risposta di Breezemount
Thank you so much for taking the time to post this review. I've passed your comments on so the crew can be congratulated for their efforts. If you get a survey from your supplier, do let them know how well your delivery went too!
Kind regards
Sharon
Big thank you Daniel & Craig who were…
Big thank you Daniel & Craig who were very professional & friendly.
2 giugno 2023
Non scritta su invito
Risposta di Breezemount
Many thanks for this review; it really is appreciated. If you receive any surveys from your supplier, do let them know how well your delivery went too!
Kind regards
Sharon
Robin & Kyle did a wonderful job…
Robin & Kyle did a wonderful job delivering our furniture from IKEA. Super polite and friendly and delivered to our room of choice. Hopefully have them again!
31 maggio 2023
Non scritta su invito
Risposta di Breezemount
Thank you so much for your feedback; it really is appreciated & I've passed your comments on to Robin & Kyle's management team so they can congratulate them for their efforts. If you get a survey from IKEA, do let them know how well your delivery went too!
Kind regards
Sharon
Good tracking service
Good tracking service, very friendly and efficient delivery.
24 maggio 2023
Non scritta su invito
Risposta di Breezemount
Many thanks for this 5 star review; great to hear how you appreciate tracking service! Do let your supplier know how well your delivery went too in any survey you get from them. If I identify the right site/crew, I'll pass your comments on.
Kind regards
Sharon
Excellent delivery
Excellent delivery! I had ordered quite a bit of stuff from IKEA and they took it all upstairs no hassle at all. I didn’t catch their names but they were so good, much better than other delivery services I have had in the past :)
21 maggio 2023
Non scritta su invito
Risposta di Breezemount
Thank you so much for taking the time to provide this feedback; it's always good to hear how well our crews are performing! If I manage to identify the right crew/site, I'll be sure to pass your comments on. Do let IKEA know how well your delivery went too, if you should get a survey from them.
Kind regards
Sharon
The delivery guys were great careful…
The delivery guys were great careful considerate and friendly
20 maggio 2023
Non scritta su invito
Risposta di Breezemount
Thank you for your feedback; it is much appreciated. If I manage to identify the right crew/site, I'll pass your comments on. Don't forget to let your supplier know how well your delivery went too, if you get any surveys from them.
Kind regards
Sharon
Excellent service
Breezemount delivered some Ikea flatpack furniture for me. The tracking system is excellent and everything went according to plan. Warren, Neil, and Daniel carried the goods upstairs and stacked them neatly. They were courteous and efficient. Much appreciated. Thank you very much, guys!
PS.( a few days later). The opinion described above largely still stands. However, now I do need to mention that while the packages were being brought in, I started to tick them off on my receipt. At that point one of the chaps said " Oh, don't worry. I've already counted everything - it's all there ." I took his word for it and stopped counting. So imagine my surprise that when it came to assembling the furniture, there were 2 major items missing. A wardrobe door was missing, and some drawers were delivered to a completely different address! Therefore I had to spend an awful lot of time and effort sorting this out with Ikea. It was a big hassle. I would therefore advise customers to check each item themselves and not rely on anyone else's word.
19 maggio 2023
Non scritta su invito
Risposta di Breezemount
Sincere thanks for your review! Sorry I've not been able to acknowledge sooner, but I have passed your comments onto the relevant site manager & asked that he congratulate all 3 for their efforts. If you receive a survey from IKEA, do let them know how well your delivery went too! Thank you for the additional comments - I am sorry that there was an oversight and have asked the site manager to have a word with the crews to remind them to double-check their deliveries in future!
Sincere apologies & kind regards
Sharon
I would give a zero if possible as…
I would give a zero if possible as your drivers lie. Informing ikea that a delivery was refused when they never turned up and now we have to wait for a week for a new slot. Watch our social media and company reputation.
27 aprile 2023
Non scritta su invito
Risposta di Breezemount
Thank you for providing more information to enable us to look into things for you. I am sorry that I wasn’t able to post a response on Trustpilot sooner but I understand that our Customer Service Manager has been in touch with you. Unfortunately, despite extensive searches, we have been unable to identify the reason why your original order was not delivered. I know that there had been some technical issues beyond our control and perhaps these contributed to the problem. I understand that your goods have now been delivered and I hope that this was carried out to your satisfaction, although a lot later that you had initially expected.
With kind regards
Sharon
I had a delivery from ikea
I had a delivery from ikea a couple of weeks ago. 1 hour pre call was done as said and not long after a mussa van had appeared outside. they two lovely gentlemen Mudasser and ibrahim helped me take all the stuff to my loft without any hesitation and kept a smile from when knocking on door to leaving. Top notch service from these lads and I hope I get them again for my next order!
28 marzo 2023
Non scritta su invito
Risposta di Breezemount
Many thanks for taking the time to write this review - it's very much appreciated and I've passed it on so that the crew can be congratulated for their efforts. If you receive a survey from IKEA, do let them know how well your delivery went too!
Kind regards
Sharon
Great service today by Ronnie and Colin…
Great service today by Ronnie and Colin from Belfast. One item was missing from my IKEA order and they took time to double check the order and rearrange a replacement with IKEA.
20 marzo 2023
Non scritta su invito
Risposta di Breezemount
Thank you so much for your comments; they're really appreciated. I've passed them on so that Ronnie & Colin's management team can congratulate them for their efforts. If you should get a survey from IKEA, do let them know how well your delivery was handled too!
Kind regards
Sharon
Helpful friendly delivery by Colin and…
Helpful friendly delivery by Colin and Ronnie
Thanks
18 marzo 2023
Non scritta su invito
Risposta di Breezemount
Sincere thanks for this review; it's very welcome & I'll try to identify the right site/crew; it would be nice to be able to pass your comments on to Colin & Ronnie. Also, I'm sure their management team would like to congratulate them for their efforts. If you get a survey from your supplier, do let them know how well your delivery went too!
Kind regards
Sharon
IKEA delivery
The first time they tried to deliver the key broke in the van lock, so I had to wait till the next day for a re-delivery attempt. The drivers were very apologetic and couldn't fault them. The next day came, and I was given no time slot by customer service, no tracking reference and it was snowing, I had to call up to see if they were even delivering that day and they said no, but they would re-schedule for Saturday. No show all of Saturday. I called up on Sunday and found out they didn't even rebook the delivery for Saturday. Now I am having to wait till Thursday as that is the 'only slot available'. The customer service was mixed, sometime I would get someone helpful but most of the time they were unhelpful, blunt and rude.
9 marzo 2023
Non scritta su invito
Risposta di Breezemount
I am so sorry to hear about your experience and have looked into the circumstance surrounding your delivery. It is very unfortunate that your initial delivery failed due to the problem with the vehicle and sadly, the inclement weather resulted in a number of deliveries being failed on Friday. I regret that we are unable to re-book these deliveries and must abide by the new dates determined by the supplier (IKEA). I apologise, once more for the inconvenience this has caused; if I can be of any further assistance, please do contact me at customerservices@breezemount.com
Kind regards
Sharon
Excellent service from Tiarnan and co…
Excellent service from Tiarnan and co worker. Arrived within time frame with a phone call beforehand. Was delighted to have a delivery made by a happy and polite person. A smile costs nothing . Definitely recommend them.
4 marzo 2023
Non scritta su invito
Risposta di Breezemount
Sincere thanks for your feedback - it's always good to hear how well our crews are performing! I've passed your comments on so that the crew can be congratulated for their efforts. If you receive a survey from your supplier, do let them know how well your delivery went too!
Kind regards
Sharon
Tiarnan Woods and Other Delivery man
Tiarnan Woods and another Scottish man who's name I didn't get delivered my bed today. They were very helpful when I showed them an email explaining I had parts missing they checked through everything and made sure I had what I needed and also helped me move all the items upstairs and explained thr order inch which I had to build the items. Absolute gentlemen the two of them.
28 febbraio 2023
Non scritta su invito
Risposta di Breezemount
Thank you so much for your kind words; they really are appreciated. I've passed your review on to our Belfast management team & asked that they congratulate Tiarnan and his co-worker for their performance. If you should get a survey from your supplier, do let them know how well your delivery went too!
Kind regards
Sharon
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