Delivery was on time and we were kept well informed. There was an issue with some damage done but Breezemount resolved this quickly and satisfactorily.
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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I was not the house to receive the delivery. However your delivery driver parked and obstructed my driveway and refused to move . He told me he would move when l needed to get out . There are parking... Leggi di più
L'azienda ha risposto
I had a great experience with Breezemount. I received a timeslot the night before, live tracking on the day, and a phone call an hour before delivery. The driver was pleasant and well-mannered, and ev... Leggi di più
L'azienda ha risposto
I have had nightmares with breezmount delivering my IKEA order. Definitely no more delivery from these guys. They have missed my house with their shoes. NO professionalism at all! + They don't care a... Leggi di più
Dettagli dell'azienda
Scritti dall'azienda
Breezemount are the UK & IRE’s leading 2 Person Home Delivery Service provider. Offering a true end to end solution for a wide variety of customers, we operate 7 days a week, 362 days a year providing consumers with a choice which meets their expectations.
Informazioni di contatto
The Abbey, Market Sqaure, Daventry, NN11 4XG, Northants, Stati Uniti
- customerservice@breezemount.com
- www.breezemount.com
3,2
Nella media
3K recensioni
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Great customer service by Tom and Dave (Leicester)
Tom and dave were excellent delivering my furniture
I was running late and they went above and beyond waiting for me to come so they can deliver my IKEA stuff
Excellent
2 settembre 2024
Non scritta su invito
Risposta di Breezemount
Sincere thanks for taking the time & trouble to write about your experience. It really is appreciated and I've forwarded your comments on so that Tom & Dave's management team can congratulate them for their efforts. If you should receive any surveys from IKEA, do complete them so that they also get to hear about how well your delivery went!
Kind regards & thanks once again,
Sharon
Exellent delivery today of our Ikea…
Exellent delivery today of our Ikea bedroom furniture.
Our driver Rob and his colleague (apologies for not catching his name) were lovely respectful fellas, rang 30 mins before arrival and we had a tracker sent by text message to see how far away they were.
Would 100% recommend this company.
Thank you
3 agosto 2024
Non scritta su invito
Risposta di Breezemount
Thank you so much for taking the time & trouble to provide this review; it really is appreciated. I'll try to identify the right site that Rob & colleague work from so I can let their management team know how well they performed.
Kind regards
Sharon
Deliveries never arrived with no update
I have two deliveries from IKEA to be delivered by Breezemount. The first order should arrive on 26th July AM but I received nothing from them. No tracking link nor call from driver. I contacted IKEA customer service and they said Breezemount claimed my order had missing items which IKEA confirmed it was not the case. Even if that’s the case, they should either return the whole order to IKEA or arrange partial delivery. I have to reschedule the delivery to 31 July, which largely affects my life.
My second order was no better. Same thing happened. Order was rescheduled to 28 July PM from 26 July. On 28th, no message nor call again.
The delayed deliveries were terrible and unacceptable. I have to live in an empty house with nothing, given that I need move in. All the light mood was gone thanks to Breezemount.
28 luglio 2024
Non scritta su invito
Risposta di Breezemount
I would like to thank you for taking the time to send more information to enable me to look into things. I would like to offer my sincere apologies for any inconvenience or distress you may have experienced which I note has subsequently resulted in your order being cancelled. I hope that should you choose to use our services again, you are able to experience the high level of service that we aim to provide for all of our customers.
Kind regards and apologies, once again
Sharon
Worst Delivery and Rude Driver
I have ordered a pax wadrobe from IKEA and had the worst delivery experience.
The driver was so rude and left all the packages at the entrance saying that he can’t break his back taking the packages to the first floor.
Told him that as per the T&c’s he is supposed to deliver to the top of choice and told me he don’t care.
Not sure why IKEA is using this incompetent delivery partner.
24 maggio 2024
Non scritta su invito
Rude lazy driver
We had a delivery today, via Ikea and the Breezemount vehicle turned up. The two guys seemed friendly enough initially. We have amount 4 trips with of stuff to take to the 3rd floor. This wasn't a problem as Ikea deliver to any room.
They took 3 loads up and then asked my partner if it was ok to leave the last load in the hallway on the ground floor. I said sorry but no, we would like it all together.
The delivery guy shook his head and huffed at me. I asked what the issue was and he said they are not even heavy. I said that this wasn't the point, we would like everything in the same room please.
He said now you are being rude and just walked out.
We were absolutely shocked by this behavior. Cleary this tactic of doing 1/2 a job worked on some customers but when politely challenged he was so unprofessional and rude.
24 giugno 2024
Non scritta su invito
Risposta di Breezemount
Thank you for providing more information to enable me to look into the circumstances surrounding your delivery. I am very sorry that your experience did not meet expectations and I would like to reassure you that those responsible have been identified and appropriate action is being taken to prevent it happening again. If you have any further questions or comments regarding this matter, please feel free to contact me at customerservices@breezemount.com
With kind regards and apologies, once again,
Sharon
Taking Advantage of Pregnant woman
Had a delivery from IKEA and the two men wanted me to give them £100 in case of parking fine - even though 1. the property has 15 free minutes and I only ordered 2 bar stools and a mirror! 2. I came to understand drivers are not personally responsible for fines on duty ?
I of course didn’t pay that and IKEA refunded and gave me a voucher.
Breezemount are definitely not sorry because when I called their office they even stopped answering me AFTER telling the drivers they can deliver within those 15 and the drivers refused.
I had a delivery from breezemount on the 28th jan and the drivers carried a custom 4 part wardrobe with no complaints and not even allowed my partner to help them. But those guys were on the 13th took advantage because I was alone without my partner? completely stained my view of the company !
13 febbraio 2024
Non scritta su invito
Risposta di Breezemount
Thank you for providing extra information about your experience. I am sorry to hear of your experience; it certainly is not what we expect of our delivery crews. Although some time has passed since your experience, I have brought this matter to the attention of the relevant management team who also offer their sincere apologies for the actions of the delivery crew. I would like to reassure you that we do value your relationship and hope that, given the opportunity in the future, you are able to experience the highest level of service that we aim to offer to all our customers. If you have any further questions or comments regarding this matter, please feel free to contact me at customerservices@breezemount.com
With kind regards and apologies, once again,
Sharon
Highly Recommend 🌟
20th May 2024 - Absolutely fantastic delivery! The two chaps that delivered our ikea order were smiley and friendly. Seemed to work great together. An absolute pleasure to meet them. Thank you very much!
20 maggio 2024
Non scritta su invito
Risposta di Breezemount
Thank you so much for taking the time & trouble to write this review & award 5 stars for your recent delivery! It really is appreciated and I'll try to find out which crew/site handled your order so I can pass your comments on. If you should receive any surveys from your supplier, do complete them so that they also get to hear how well our crews are performing.
Kind regards
Sharon
Terrible service
Terrible service. Didn't drop my ikea order.
When you call they dont answer...
6 maggio 2024
Non scritta su invito
Risposta di Breezemount
I was so sorry to hear of your disappointment and asked for more information via Trustpilot to enable me to look into things for you. I can see that you've chosen not to contact them but if you'd like to contact me at customerservice@breezemount.com I'll certainly look into things and try to put things right for you.
Kind regards
Sharon
They came to deliver to our neighbour…
They came to deliver to our neighbour and as they were leaving they drove over the edge of my driveway and drove over the corner plants and broke some of them and did not even bother to stop.
23 aprile 2024
Non scritta su invito
Risposta di Breezemount
I am so sorry to hear of your experience and would like to look into things for you. I wonder if you would be good enough to send me photos of the damage and also your postcode so I can address things with the crew responsible. You can contact me at customerservices@breezemount.com or via Trustpilot.
Kind regards
Sharon
Communication was great
Communication was great, arrived on time, the two chaps were polite and chatty, and nothing was damaged, so happy all around.
29 febbraio 2024
Non scritta su invito
Risposta di Breezemount
Thank you so much for taking the time & trouble to post this review and award 5 stars. It really is appreciated & I'll try to identify the right site/crew so I can pass your comments on. If you receive any surveys from your supplier, do complete them so they also get to hear how well our crew performed.
Kind regards
Sharon
Craig & Richard were very friendly and…
Craig & Richard were very friendly and professional. Good communication.
16 febbraio 2024
Non scritta su invito
Risposta di Breezemount
Many thanks for taking the time & trouble to award 5 stars to Craig & Richard. It is much appreciated & I'll try to find out which site they're from so I can pass your comments on & congratulate them for their efforts. If you get any surveys from your supplier, do complete them so they also get to know how well your delivery went.
Kind regards
Sharon
Great service
Kept me updated with times for delivery. Nice and friendly service, very efficient. Was very quick at drop off. Highly recommend. Thank you
3 febbraio 2024
Non scritta su invito
Risposta di Breezemount
Thank you so much for taking the time to award 5 stars for your delivery; it really is appreciated. If I manage to identify the right site/crew I'll certainly pass your comments on. In the meantime, if you receive any surveys from your supplier, do complete them so they also get to hear how well your delivery went.
Kind regards
Sharon
Efficient, friendly, thorough
Craig and Adil were brilliant. They kept in touch and delivered on time. All my items were delivered where I wanted them and in perfect condition. Both guys were friendly and helpful and Craig took obvious extra care to 'check off' every item - I was telling him it was all there but he still counted everything and realised there was an extra bag of hinges. If it wasn't for Craig, I'd be kicking myself! Absolutely would use again.
26 gennaio 2024
Non scritta su invito
Risposta di Breezemount
Thank you so much for taking the time and trouble to write this review and award Craig & Adil 5 stars for their efforts. It is very much appreciated and I've passed your comments on so that they can be congratulated for their performance. If you should receive any surveys from your supplier, do complete them so they also get to know how well your delivery went.
Kind regards
Sharon
Craig and Russ were great in delivering…
Craig and Russ were great in delivering a large sofa up to a difficult top floor flat. They were super.
18 gennaio 2024
Non scritta su invito
Risposta di Breezemount
Sincere thanks for taking the time to write this review & award Craig & Russ 5 stars for their performance; it's very much appreciated. I'll try to identify the right crew/site so I can pass your comments on and be congratulated for their efforts. If you should receive any surveys from your supplier, do complete them so they also get to see how well your delivery went.
Kind regards
Sharon
Craig and Robin
Craig and Robin, turned up on time, kept us informed when they would arrive, dropped everything where I wanted it. Well happy. They can come again.
5 gennaio 2024
Non scritta su invito
Risposta di Breezemount
Sincere thanks for awarding Craig & Robin 5 stars for your recent delivery; it really is appreciated & I've passed your comments on so they can be congratulated for their efforts. If you receive any surveys from your supplier, do let them know how well your delivery went too!
Kind regards
Sharon
Don't use Breezemount
Just had the lads deliver 12 pieces of furniture.
I purchased items from IKEA and paid for delivery on understanding that the furniture is delivered to the room.
All items were left in living room.
I asked them to deliver the furniture to the rooms of my choice and they said they don't do that and must leave items in one room.
I was very disappointed because the reason I paid for the service was because it was delivered to the room. I've ended up paying £100 to have the furniture shifted to the appropriate rooms.
One of the delivery men asked if they could use the toilet and I said they could. They urinated without flushing
That's Breezemount for you. Two man mess up
23 dicembre 2023
Non scritta su invito
Risposta di Breezemount
Thank you for your feedback and for taking the trouble to provide more information for me. I would like to offer sincere apologies for the service you received; the actions you describe fall far short of the standards we expect of our crews and I will ensure your comments are sent to the relevant site management team so that action can be taken to ensure that this does not happen again. If you need me to arrange for another team to attend and move the items for you, please let me know. You can contact me via Trustpilot or email to customerservice@breezemount.com.
Kind regards and apologies, once again,
Sharon
Brilliant - can’t fault them!
Craig and Simon were absolutely lovely, and were very quick and amenable to my having indoor cats and not wanting them to escape. Eveything arrived as it should, and during the time slot allicated.
22 dicembre 2023
Non scritta su invito
Risposta di Breezemount
Thank you so much for taking the time to write this review - especially at such a busy time of year; it really is appreciated. I've passed your comments on to Craig & Simon's management team so they can be congratulated for their efforts. If you should get any surveys from your supplier, do let them know how well your delivery went too!
Kind regards
Sharon
Delivered in the time slot and the…
Delivered in the time slot and the delivery guys could not have been more helpful. Credit to the company
18 dicembre 2023
Non scritta su invito
Risposta di Breezemount
Many thanks for this 5-star review; it really is appreciated and I'll try to identify the right site/crew so I can pass your comments on to them. If you get any surveys from your supplier, do complete them so they also get to know how well your delivery went.
Kind regards
Sharon
Risposta di Breezemount
Many thanks for this 5-star review; it really is appreciated, I'll try to identify the right crew/site so I can pass your comments on. If you should get any surveys from your supplier, do let them know how well your delivery went too!
Kind regards
Sharon
Let down multiple times
Told me that the truck containing 200 items that had been cancelled 2 days in row because of quantity could now not be deliverd because the truck which is the same size has the bin man's truck which comes down my street twice a week can not come down the street disappointed is an understatement maybe look at employing confident drivers.
Thankyou for your reply Sharon the fellas that did end up delivering it in the third day did so and did do a good job and was jolly, friendly , and understood my previous frustrations not directed at the company as a whole but the individuals i watched drive up my street then tell me they can't fit. For the lads that did deliver my packages would happily have them again great guys
16 dicembre 2023
Non scritta su invito
Risposta di Breezemount
Sincere thanks for taking the trouble to amend your review; it is very much appreciated. I've passed your comments on to the relevant site management team so they can congratulate the crew for their efforts. Glad we were able to deliver successfully and to your satisfaction.
With kind regards and apologies, once again, for the earlier disappointment.
Sharon
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