I cannot recommend Brayleys highly enough. From the moment you walk through the doors, you are made to feel completely welcome. The staff are always incredibly friendly, and there is always a hot d... Leggi di più
L'azienda ha risposto
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Car had MOT and service we were kept informed re health check all good. we were very impressed by the politeness and helpfulness of the young women in service department who dealt with us. We were al... Leggi di più
L'azienda ha risposto
From our 1st visit we were made to feel completely welcome unlike some dealerships we had been to. The team were brilliant answering all our questions showing us features and talking through our optio... Leggi di più
L'azienda ha risposto
Very good service, my only concern was that when I tried to ring the call was passed from phone to phone and then cut off - 3 times! Charlie was really pleasant and helpful and went above & beyond in... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
- Rivenditore di auto
- anche in
- Negozio di autoricambi usati
- Officina di autoriparazioni
- Rivenditore di auto usate
Scritti dall'azienda
Here at Brayleys, we want to ensure your experience with us is enjoyable and hassle-free. Whether you’re browsing our website, chatting to us by phone, or visiting our dealership, it’s our aim to provide you with all the information you need, give impartial advice, and help you secure the right vehicle for you. We’re also here to support you throughout ownership, with servicing and maintenance so you can enjoy a smooth ride mile after mile. Our Managing Director, Paul Brayley, started work as an apprentice automobile technician at the age of 16. He progressed through the ranks, gaining experience at all levels over his 44-year career, and founded Brayleys in 2003. Needless to say, Paul knows the automotive industry inside out, and it’s his dynamic energy and no-compromise approach to customer focus that has enabled Brayleys to expand from its humble beginnings to the successful business of today. Paul strongly believes in bringing family values to the workplace, and Brayleys offers a friendly, caring, responsible and respectful service to all customers, enabling them to trust us with their motoring needs time and again. We are members of the Automotive 30% Club, leading change in diversity, representation and gender balance across the UK automotive retail sector and we are an equal opportunities employer. Our businesses now represent five of the world’s best known automotive brands: Dacia, Honda, Kia, Mazda and Renault. With dealerships across Buckinghamshire, Hertfordshire, Surrey, North London, Essex and Oxfordshire, we are well-placed to meet a diverse range of motoring requirements, from new and used car sales to Motability services and aftercare. We look forward to welcoming you to one of our dealerships, where our friendly staff are waiting to assist.
Informazioni di contatto
Brettell Lane, DY5 3LS, Brierley Hill, England, Regno Unito
- 01384671145
4,6
Eccellente
311 recensioni
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 27% delle recensioni negative ricevute
Solitamente risponde entro 1 settimana
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
On time and and communication by phone…
On time and and communication by phone or video.
12 agosto 2025
Non scritta su invito
Risposta di Brayleys Cars - Brayley Nissan Stourbridge
Hi Mark, We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Really helpful and informative staff.
11 agosto 2025
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Risposta di Brayleys Cars - Brayley Nissan Stourbridge
We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Staff were very professional & did the…
Staff were very professional & did the job in accurate time & was cost effective
5 agosto 2025
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Risposta di Brayleys Cars - Brayley Nissan Stourbridge
We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Good experience
Good experience, happy with the service and staff, and my new car
31 luglio 2025
Non scritta su invito
Risposta di Brayleys Cars - Brayley Nissan Stourbridge
Hi Tracey, Thank you for your positive review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.
Service, MOT, & Air Conditioning Service
Service, MOT and Air conditioning service, all whilst I waited. Coffee and refreshments, Wifi and desk space makes it a good place to work whilst the car is being seen too.
Staff were very helpful and they have great on-line booking system with appropriate reminders and calls.
Cost was exactly as they quoted.
18 luglio 2025
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Risposta di Brayleys Cars - Brayley Nissan Stourbridge
Hi Ed, Thank you for your review, we are very happy to hear of your positive experience! Please don't hesitate to reach out if there's anything else we can do for you.
Just perfect
Everything was done in a very timely manner, excellent communication and excellent customer service. Very pleased.
21 luglio 2025
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Risposta di Brayleys Cars - Brayley Nissan Stourbridge
Hi Stephen, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!
Poorly truck
Issue still ongoing however staff great very helpful and lots too help standby with problem ? I have ordered a brand new truck so hope they will look after me with my current trucks probs .
18 luglio 2025
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Friendly and efficient…
Contacted to make appointment for MOT and reminded closer to the day. Very friendly staff and appointment was to time. Its a shame that Brayleys no longer offer a wash and valet of car but I was made aware of this prior to the appointment
16 luglio 2025
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Risposta di Brayleys Cars - Brayley Nissan Stourbridge
We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Highly recommended
Always a great experience with these people, I have complete trust in them and have been looking after my Nissans for 15 years.
9 luglio 2025
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Risposta di Brayleys Cars - Brayley Nissan Stourbridge
Hi Mark, We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
They fixed my car.
They fixed my car.
Was given a courtesy car unlike other times.
Customer care was brilliant.
A huge thank you to Scott.
Exceptional service.
And thanks to the service team.
4 luglio 2025
Non scritta su invito
Risposta di Brayleys Cars - Brayley Nissan Stourbridge
Hi Mrs Makuwatsine, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!
We were kept informed on the progress…
We were kept informed on the progress of the service. Sent a POV video of the vehicle as it was being checked with explanations.
We was informed straight away when the car was ready to be collected. Updates done on media system and a new tyre repair kit.
30 giugno 2025
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Risposta di Brayleys Cars - Brayley Nissan Stourbridge
Hi Corinna, We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Great service from Brayley Nissan in…
Great service from Brayley Nissan in Stourbridge. MOT and Service. Car collected as well and dropped back off, as no courtesy car available.
27 giugno 2025
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Risposta di Brayleys Cars - Brayley Nissan Stourbridge
Hi David, We are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
Derek was great
Derek was great; couldn’t fault him in every aspect, we think he ent above and beyond his job
24 giugno 2025
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Risposta di Brayleys Cars - Brayley Nissan Stourbridge
Hi Sue, Thank you very much for your kind words and this wonderful review! We really appreciate it and are delighted to hear how pleased you are with the service provided by Derek. We look forward to continuing to welcome you into the dealership for many more years.
Always great service George went above…
Always great service George went above and beyond, car serviced and MOT
20 giugno 2025
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Risposta di Brayleys Cars - Brayley Nissan Stourbridge
Hi Debbie, Thank you for your review, we are very happy to hear of your positive experience! Please don't hesitate to reach out if there's anything else we can do for you.
Great Experience
Very relaxed and efficient. No hard sell very comfortable environment to do business would recommend Thank You.
20 giugno 2025
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Risposta di Brayleys Cars - Brayley Nissan Stourbridge
Hi David, We are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
Great experience
Checked my car in online for it's annual service prior to arriving at the dealership so, it was as simple as confirming my reg and handing over my keys when the service department opened at 8. I was notified that my car was ready for collection at 10.30, you couldn't ask for better than that.
16 giugno 2025
Non scritta su invito
Risposta di Brayleys Cars - Brayley Nissan Stourbridge
Hi Tim, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!
booked car in for mot on service plan…
booked car in for mot on service plan was completed on time good service nice waiting area with drinks nice staff very helpful
12 giugno 2025
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Risposta di Brayleys Cars - Brayley Nissan Stourbridge
Thank you for taking the time to leave us this positive rating! Have a wonderful day!
Staff very pleasant and polite and…
Staff very pleasant and polite and helpful
12 giugno 2025
Non scritta su invito
Risposta di Brayleys Cars - Brayley Nissan Stourbridge
Thank you for taking the time to leave us this positive rating! Have a wonderful day!
The service from Brayleys was smooth…
The service from Brayleys was smooth and efficient, and particular mention must go to Jane, who was, as ever, helpful and professional. I was a little disappointed that a quick wash and vac is no longer part of the service, but overall that is not a deal breaker on what is an excellent service.
10 giugno 2025
Non scritta su invito
Risposta di Brayleys Cars - Brayley Nissan Stourbridge
Hi Jeremy, We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Very nice people to deal with…
Very nice people to deal with everything was done and they kept me informed
Lovely people
9 giugno 2025
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Risposta di Brayleys Cars - Brayley Nissan Stourbridge
Hi David, Thank you for your review, we are very happy to hear of your positive experience! Please don't hesitate to reach out if there's anything else we can do for you.
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