Brayleys Cars - Brayley Nissan Stourbridge Recensioni 

My second service at Brayleys, Stourbridge. 36k mile major service on my Nissan Townstar Van. Outstanding and professional attention to detail. Thanks to Charlotte and her team. She guided me through the entire process and the whole job was completed with everything summarised at the end so I knew exactly what work and procedure was completed. My vehicle was returned in pristine condition and nothing to raise of concern. Highly rated and trusted too.

Excellent service

Upon arriving your met with a lovely man tom ,atleast i was, who went above and beyond to help make it feel stress free and as easy as possible answered all my questions even tho I forget loads 😀 everyone there is polite definitely recomend thanks to the motorbility team for your help

Extremely efficient, professional yet friendly staff. Very pleased with customer service as well as the car service and MOT.

Great pick up and delivery service. Customer care was very good.

No issues everything went smoothly.

Everything went really well it was excellent, thank you to everyone concerned at Brayleys Nissan Stourbridge.

The manager came over and spoke to us as we waited for our service. He noticed we had been there a while with no update so he offered us a drink and also took it upon himself to get us an update, he also made conversation with us which was nice considering how weighty his job is

The receptionist and the service department went above and beyond in sorting out the issue with my vehicle.
Plenty of advice given to me as well.
Considering how busy they were, I fully appreciate their efforts.

Having used another dealer more local to my home in the past few years, and as I wasn’t impressed with the other dealers service and their don’t care attitude, I decided to travel to Brayleys at Stourbridge where I used to go prior to my house move, I’m so glad I did. It’s good to be treated as a valued customer again.

Excellent Service.
Car needed the brakes / steering checked.
Issue was found to be problem covered under warranty.
Parts where ordered and fitted within a day.
Whole experience was without problem.
The communication was faultless and customer service was excellent.

The car had to go back to have aircon checked. Brayleys , found the fault and replaced the compressor under warranty. It was done in a day with no problems. The staff kept us up to date and booked it in at our convenience. Jane and George were excellent. Cannot fault Brayleys.

I was kept informed about the progress of my car. She had a full service. She was collected and delivered back to me, which was great as I didn't have to spend 3 or more hours waiting for her in the garage. Unfortunately they don't valet the cars anymore. They did a great job on the service and I'm very pleased.

Booking made , by phone, very easily and every aspect of the procedure ran smoothly. The work was carried out, on time and to my satisfaction.

I have purchased 4 new Nissan vehicles over the past 15 years when the ownership traded as WESTWAY, Over this period I found that the customer service was sadly lacking.
My experience with BRAYLEY CARS, for the first time over a serious problem with my Leaf Mk 2, was an all new shining example in the definition of customer service!
Through out the repairs to my vehicle I was kept fully informed of progress and on completion the car was given a free health check too!
Thank you Brayleys, THAT IS WHAT I CALL CUSTOMER SERVICE!
David Bloomfield

Easy to book a service request,,excellent communication throughout the process .Jon and his service team were fantastic,,thank you guys.

As Always, excellent. Had the second service ( major ) on my X-Trail. In and out in no time. The service guy was polite and informative. Best place to take your Nissan. 5*+

I has an issue with a car I purchased 7months ago. Staff were very quick to get it in and checked. All details were explained and dealt with in a polite and professional manner.

Really good service from John. Professional and no pressure. He really listened to what I wanted and knew exactly how to meet my needs. The three year warranty is also very good, and not tied into services from Nissan which was a big selling point for me.

Easy to book, was able to work in showroom whilst car serviced efficiently, liked the little video of car being serviced too. Happy customer 👍

The staff were really helpful, everything went well facilities for the people who wait were excellent coffee machine and fridge with ice cold water, everything was completed and a video of the service was sent to my phone can't fault the place