Brayleys Cars - Brayley KIA Dunstable Recensioni 

572
•
TrustScore 5 su 5

4,9

Houghton Road, LU5 5BF Dunstable, Bedfordshire, GB

•

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Valutata 5 stelle su 5

Always great service from Kia, Georgina and Jordan are always so helpfull and friendly they always go above and beyond for me. The services on my car are always easy to arrange and quick to carry out... Leggi di più

Valutata 5 stelle su 5

Everyone was very professional, listened and took necessary action as needed. All the work on the car carried before the end of the day as promised.

Valutata 3 stelle su 5

The service was functional and did everything I expected. But with previous cars I've experienced added value such a collect and deliver service, a courtesy car or a while you wait service. None of th... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

This is the first time I have used Brayley’s for servicing having moved into the area and bought a nearly new Kia from them last year. On reception Jordon was extremely helpful at the beginning and on... Leggi di più

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Dettagli dell'azienda

  1. Rivenditore di auto
  2. anche in
  3. Negozio di autoricambi usati
  4. Officina di autoriparazioni
  5. Rivenditore di auto usate

Scritti dall'azienda

Here at Brayleys, we want to ensure your experience with us is enjoyable and hassle-free. Whether you’re browsing our website, chatting to us by phone, or visiting our dealership, it’s our aim to provide you with all the information you need, give impartial advice, and help you secure the right vehicle for you. We’re also here to support you throughout ownership, with servicing and maintenance so you can enjoy a smooth ride mile after mile. Our Managing Director, Paul Brayley, started work as an apprentice automobile technician at the age of 16. He progressed through the ranks, gaining experience at all levels over his 44-year career, and founded Brayleys in 2003. Needless to say, Paul knows the automotive industry inside out, and it’s his dynamic energy and no-compromise approach to customer focus that has enabled Brayleys to expand from its humble beginnings to the successful business of today. Paul strongly believes in bringing family values to the workplace, and Brayleys offers a friendly, caring, responsible and respectful service to all customers, enabling them to trust us with their motoring needs time and again. We are members of the Automotive 30% Club, leading change in diversity, representation and gender balance across the UK automotive retail sector and we are an equal opportunities employer. Our businesses now represent five of the world’s best known automotive brands: Dacia, Honda, Kia, Mazda and Renault. With dealerships across Buckinghamshire, Hertfordshire, Surrey, North London, Essex and Oxfordshire, we are well-placed to meet a diverse range of motoring requirements, from new and used car sales to Motability services and aftercare. We look forward to welcoming you to one of our dealerships, where our friendly staff are waiting to assist.


Informazioni di contatto

  • Houghton Road, LU5 5BF, Dunstable, Bedfordshire, Regno Unito

  • 01582477500

4,9

Eccellente

TrustScore 5 su 5

572 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative

Ha risposto al 27% delle recensioni negative ricevute

Solitamente risponde entro 1 settimana

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4,9

Tutte le recensioni

(572)

3418 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Always great service from Kia

Always great service from Kia, Georgina and Jordan are always so helpfull and friendly they always go above and beyond for me. The services on my car are always easy to arrange and quick to carry out.
Becuase of this i brought another Kia from Oliver in Dunstable Kia who again gave great customer service. 5* all round😊

22 ottobre 2026
Non scritta su invito
Valutata 5 stelle su 5

Great service department

Always helpful and professional. Recommended without hesitation.

15 ottobre 2026
Non scritta su invito
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Risposta di Brayleys Cars - Brayley KIA Dunstable

Hi John, We are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

Valutata 5 stelle su 5

A pleasant wait for service at Brayleys Dunstable

The car was booked in and I was dealt with fantastically well. Georgina was lovely and welcoming on the service desk and the car was serviced washed and ready while I waited in no time. In between I was chatting to Sayeed on the sales desk and he was also welcoming and friendly. All in all a really pleasant experience. Lovely staff.

15 ottobre 2026
Non scritta su invito
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Risposta di Brayleys Cars - Brayley KIA Dunstable

Hi John, We are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

Valutata 5 stelle su 5

Impressed with our dealings with Kia.

Impressed with our dealings with Kia.
Impressed with the salesman, Herman D’Souza who was most helpful.
Impressed with the Sportage. First automatic car I have had and impressed with everything about it, drives smoothly and plenty of power when needed.
I have had Fords for many years so I decided to have a change, looking forward to many years of trouble free motoring with Kia.

28 settembre 2026
Non scritta su invito
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Risposta di Brayleys Cars - Brayley KIA Dunstable

Hi David, Thank you for your review, we are very happy to hear of your positive experience! Please don't hesitate to reach out if there's anything else we can do for you.

Valutata 5 stelle su 5

Excellent service as usual.

12 ottobre 2026
Non scritta su invito
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Risposta di Brayleys Cars - Brayley KIA Dunstable

Hi Nicholas, Thank you for your review, we are very happy to hear of your positive experience! Please don't hesitate to reach out if there's anything else we can do for you.

Valutata 5 stelle su 5

Fantastic service from Oliver from start to finish.

Whilst dealing with several other dealerships other than Kia the service I received from Kia was head and shoulders above the rest. Fantastic service from Oliver from start to finish. Made the whole experience a pleasant one, no hassle and very quick.

29 settembre 2026
Non scritta su invito
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Risposta di Brayleys Cars - Brayley KIA Dunstable

Thank you for your review, we are very happy to hear of your positive experience! Please don't hesitate to reach out if there's anything else we can do for you.

Valutata 5 stelle su 5

A great first time experience.

This is the first time I have used Brayley’s for servicing having moved into the area and bought a nearly new Kia from them last year. On reception Jordon was extremely helpful at the beginning and on pick up, returning the car right to the door, which was helpful as parking and manoeuvring in Brayleys car park is a challenge. He also made sure that we were aware that we could have the car washed which was a bonus. The information provided about the service was comprehensive and I feel confident that it has been carried out properly. I was also pleased that there were no extra charges on top of the service plan that I have bought.

8 ottobre 2026
Non scritta su invito
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Risposta di Brayleys Cars - Brayley KIA Dunstable

Hi Tim, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!

Valutata 5 stelle su 5

Welcoming remarks from customer service…

Welcoming remarks from customer service representative
Service carried out on time

7 ottobre 2026
Non scritta su invito
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Risposta di Brayleys Cars - Brayley KIA Dunstable

Hi John, We are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

Valutata 5 stelle su 5

Alway great service from Brayleys

Alway great service from Brayleys. Very professional and helpful.
The front desk team are always very welcoming and a special mention for Georgie who is always lovely and a credit to you

2 ottobre 2026
Non scritta su invito
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Risposta di Brayleys Cars - Brayley KIA Dunstable

Hi Joanne, Thank you for your positive review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.

Valutata 5 stelle su 5

Very good service

2 ottobre 2026
Non scritta su invito
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Risposta di Brayleys Cars - Brayley KIA Dunstable

Hi Michael, Thank you for your positive review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.

Valutata 5 stelle su 5

good service

the service manager (was it Stephen?) and the lady who worked alongside him were excellent and are a real asset to Brayley's.
MOT was completed on time while i waited, enjoying a comfortable chair and coffee and biscuits provided.

30 settembre 2026
Non scritta su invito
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Risposta di Brayleys Cars - Brayley KIA Dunstable

Hi Jim, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!

Valutata 5 stelle su 5

A job well done. …

I was made welcome and kept fully informed of the work being under taken which was carried out as planned in good time.
The car was returned cleaned and any questions were dealt with fully to my complete satisfaction by Jordan.

28 settembre 2026
Non scritta su invito
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Risposta di Brayleys Cars - Brayley KIA Dunstable

Hi Michael, Thank you for your positive review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.

Valutata 4 stelle su 5

Second Year Service

Arranged for my car to be serviced (Service Plan) and dropped it off as directed.
There was some information requested ahead of the appointment, part of which was a kind of ‘anything else?’ box - free format- where I recorded a couple of things I would like looked at.
A couple of recommendations emerged from the service and Georgie contacted my by ‘phone’ to discuss. I asked for the required work to be done and then collected my car later in the day. When I got in the car I realised that my map had not been updated (which was a request I had included in the Anything Else box’). Jordan apologised and arranged with me that I will return next week.
When I got home, I checked whether my other request had been met (releases on the back seat), but that did not appear to have been rectified.
I returned to Brayleys the day after the service and Georgie added the seat problem to the work list for next week.

The Service itself seems to have been fine, and the car wash was a pleasant surprise. I cannot give the full 5 stars as things were missed, but overall I am happy. Jordan and Georgie were delightful!

28 settembre 2026
Non scritta su invito
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Risposta di Brayleys Cars - Brayley KIA Dunstable

Hi Julie, Thank you very much for your honest feedback. We are glad that your overall experience was positive but will make note of the areas where improvements can be made, to improve future customer experiences.

Valutata 5 stelle su 5

Customer service was excellent

Customer service was excellent at Brayley Kia. Part exchanging a car was so easy for us, the paperwork was all done for us.
Everything was explained and nothing was too much trouble
Polite courteous staff and an overall pleasant experience

28 settembre 2026
Non scritta su invito
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Risposta di Brayleys Cars - Brayley KIA Dunstable

Hi Christine, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!

Valutata 5 stelle su 5

Once again a good experience

Once again a good experience with Brayley KIA. Waited for my car to be serviced in comfortable surroundings and offered to help myself to beverages. Received notification of how service was going. Been dealing with KIA cars for many, many years since our first KIA Sedona, never been let down, can’t recommend enough.

24 settembre 2026
Non scritta su invito
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Risposta di Brayleys Cars - Brayley KIA Dunstable

Hi Linda, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!

Valutata 5 stelle su 5

Recognised urgent needs and very…

Recognised urgent needs and very grateful with the turnround.

23 settembre 2026
Non scritta su invito
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Risposta di Brayleys Cars - Brayley KIA Dunstable

Hi Karen, We are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

Valutata 5 stelle su 5

Easy drop off and pick up

Easy drop off and pick up, excellent communication about service and health check on my car.

22 settembre 2026
Non scritta su invito
Logo di Brayleys Cars - Brayley KIA Dunstable

Risposta di Brayleys Cars - Brayley KIA Dunstable

Hi Tina, We are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

Valutata 5 stelle su 5

Fantastic service excellent throughout…

Fantastic service excellent throughout experience.

21 settembre 2026
Non scritta su invito
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Risposta di Brayleys Cars - Brayley KIA Dunstable

Hi Alan, Thank you for your positive review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.

Valutata 5 stelle su 5

Pick up Mobility Car

Excellent service from start to finish from Peter. Very pleased with EV3 so far.

18 settembre 2026
Non scritta su invito
Logo di Brayleys Cars - Brayley KIA Dunstable

Risposta di Brayleys Cars - Brayley KIA Dunstable

Hi Jan, We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

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