BP Recensioni 670

I have experience traveling and using gas stations. I don't understand why a world-class company like BP has such disgusting and disastrous service quality at gas stations in Minnesota and Wisconsin. The bathrooms are dirtier than a dairy farm. The employees are rude and ill-mannered. They dress in a disgusting and dirty manner. I switched to BP thinking it was something more British, but I was wrong. It seems the whole of the UK is in ruins.

Since new self serve I’ve given up
In the morning
Queue too long
Reduced staff stupid

Why do BP insist on sending me offers when I fill up with 65 litres? My car on holds 55 bone dry!! We don’t all drive Range Rovers FFS

Went into Beckinton Services near Bath yesterday twice once in the morning and again late afternoon. Both times the toilets were clean. Staff at counter were quick to serve coffee and for food and helpful.

I only use Vpower 99 octane shell petrol. So to do so I always pass many petrol stations to go to the Shell at North Orbital Road Denham. This is the 5th time today I found Customer toilets locked with Out Of Order sign. I have spoken to the cashier on a previous occasion but the issue has not been escalated. This is awful and feels like being in 3rd world country. The profits Shell make, surely they can spend a few pounds to get the problem sorted🤷‍♂️🤷‍♂️. The cashier had a look like she didn't want to be there. No greetings, straight face and as soon I paid she was looking out of the window. I had to request the receipt. Pathetic. If Shell continue to provide this 3rd class service, they would soon discover that the customers have many alternatives. Time to switch to their competitors i reckon.

Dear sirs
Today I had the great misfortune to stop at the Heart of Scotland services at Harthill , on the M8 motorway .
It was 12:00 midday when I used ……or rather couldn’t use the male toilet facilities.
Of the two cubicles there ,one had no lock and the toilet seat was covered in urine and the other had no toilet paper and also had a urine covered toilet seat .
I declined both offers and went to the “Wild Bean” cafe to console my wife and I.
What a dispiriting experience!!!
A depressive spot reinforced with black chipped painted ‘furniture’ !!
What any passing tourists must think when they pull in for a break I shudder to think.
The only toilet as bad that I have ever experienced, was way way out in Western Australia where a similarly awful ,appalling facility in a roadhouse had an ironic handwritten sign asking the customers to respect the facility as it took money to maintain it!!!
At least they had a sense of humour !!!
Terence Taylor

Sent from my iPhone

This about BP station toilet at harrow on the hill,it looks, absolutely disgusting-water on the floor covered with paper towels,rubbish on top of bins ,stink .Someone should consider whom they employed to run this place .

BP station on Wollaton Vale.Customer Service is shocking.BP should re-think about them people who running this gas station.Very rude to me and my wife.I was customer for long time there but after my last visit not to use this gas station becouse approch to customer was unaccepteable.People who use this gas station take a look on some of this people behind the counter how thay treat them customers.Avoid this place go to shell or other BP station.

Na ruim 15 jaar klant bij BP Tankpassen zijn we op een ronduit respectloze manier behandeld. Eén gemiste incasso tijdens vakantie leidde direct tot blokkering en beëindiging van het contract, terwijl andere betalingen gewoon doorgingen. Na telefonisch contact met de heer Atilla Prepost werd ik op een arrogante en onvriendelijke manier te woord gestaan – totaal geen begrip of coulance. Inmiddels volledig betaald, maar geen enkele bereidheid tot herstel of klantgericht meedenken. Wij stappen daarom over naar een andere aanbieder. Jammer dat BP zo met trouwe klanten omgaat.

Te roban los puntos sin avisar xque dicen que ahora caducan.no vuelvo a poner gasolina con esta gentuza

Was fined £100 for being in their site 42 minutes. I stopped to sit in and have a Miss Millies, and didn't realise there was a 30 minute time limit. I'm still fuming a year after it happened. I feel like they have stolen from me. I could go on and say what I think about them and their disgusting policies but, I don't want to risk them suing me as well. Why aren't Watchdog style tv shows exposing them for doing this?

My husband went to a BP Sigman Food Mart the morning of 08/01/25 to put gas in our truck left the store the vehicle was not able to make it far before it started having issues " sluggish and then would not crank" initially he thought it was the fuel pump, we had to have the vehicle towed back home. As he was not thinking it was the gas he came back to the same "frequent customer" to this store with another landscape worker so that he could work they put gas in his lawnmower got to the customer home mower was taken off trailer it stayed crunk for 2 minutes later then it shut off completely.

They decided to drain some of the gas out into an empty water bottle to find out the gas was completely water I was informed of what happened to the mower so I informed him to go to back to the gas station and I would meet him there. We let the morning shift worker who remembered my husband coming in about what happened to the truck & mower, and he didn't believe it happened he told us people have been coming in getting gas on this day. My husband then went back to his truck to get the bottle to show him along with another water bottle that he went to a different gas station to get a sample of gasoline to show comparison. I asked for the owner of the store or a manager name to get in contact with the employee stated "oh I don't know his name" I replied back how do you not know who you report to at work.

I contacted the department of agriculture to inform them of the situation that we experienced at this location I was advised that they would send a representative to the store to obtain a sample of gas from the pumps. As we were leaving the store, we then noticed that one of the tops from where the gas tanker puts the gas in was off and full of water. I called back to the department of agriculture to inform them that we have proof that there is water in the gas pumps as one of the tops was left off the hole where the gasoline to place at the station (picture taken). I was then informed that more complaints were being made to them about this location for damage to vehicle someone would be out to get a sample of the gas it would take about a week to get the results back.

I received the report back on 08/05/25 to confirm that the 93 gas was 98% water and the 89 gas was 40% water after this information was received back, we have made several attempts in store and over the phone to make contact with someone in management to speak to about how they are going to make this right by getting both the truck and mower repaired. As of today 08/19/25, we have not received any responses being received back from anyone.

I also would like to advise that I went back to the store on Tuesday 08/12/25, then again 08/17/25 with my husband to has the manager been in the store to obtain the message that I left the week prior. The employee indicated no, but he would take down another message to have someone reach out as they are aware of the matter they had to shut the pumps down for 2 days. I walked around the store to see if I was able to find some kind of notice that had a number to contact someone when I then notice the display of Pepsi products had outdated 2-liter drinks as being June 16, 2025, on Pepsi/minute made bottle and May 19, 2025, on the mountain dew bottle on them (photo taken)

I hope after this review has been published that someone will do the right thing by contacting me to resolve this matter quickly as consumers should not be held liable for damages that occurred on your premises due to negligence.

Fyi: truck gas was cyphered out also to show water in the tank showed to a certified mechanic who confirmed the same

BP, stands for exaggerated petrol pricing to the upsolute maximum and in return you get grumpy snotty staff... And most of all, always contaminated fuel nozzles to stain your hands. And no, gloves are not always available. But why not check regular the nozzles since this is your first business 🤔
At another site you wreck my car either a massive pothole which you allowed to grow so massively that it caused a major damage to my car which was then discovered at the Garage.
You are not worth the money, really not! I hope you go bust!

One of the worst customer service experiences I’ve had in years happened at BP Poath Road Hughesdale on July 30 at 8:33 AM. The staff member, who introduced himself as Mohammad, reacted to a simple request with unprovoked hostility — raising his voice and continuing to shout at me as I calmly left, in front of other customers. Days later, I received an email from someone named Hasnat G claiming to be the manager reviewing the incident, but when I checked his publicly available Facebook picture, Hasnat's picture matched the person who served me that morning. This raises serious concerns about whether the person involved was also handling and dismissing my complaint — a clear conflict of interest. Regardless of identity, such aggressive behaviour toward a customer is unacceptable. I will not be returning and believe this store’s management practices need urgent review.

Visit BP garage Exmouth regularly. I changed to this garage as the team of staff were friendly, helpful and efficient. Dharma always puts himself out and does his work with a smile.

horrible experience tonight with the charging station not disengaging. It was quite late and cold not feeling well. The attendant Stewart refused to provide any level of support. I even tried calling the 1300-002-738 a number of times. the first call, they just hung up on me, second call they started to say they could no hear me after 2 mins into the call, the 3rd time, they simply did not answer. I was stuck there in the weather late at night feeling trapped and vulnerable with no support whatsoever. the attendant told me to just leave the car there and catch a taxi home - what a blood insult as he refused to move away from the register even though the place was totally deserted.
this also happened to me once before back in February and again tonight I had no choice as I really needed to get some charge. Just wondering what the hell is going on with this company. Is it ok to leave customers trapped or forced to leave their cars overnight and catch taxis, feeling quite vulnerable

Staff needs training, just got a letter from a solicitor through the mail for non payment of diesel even though I'd paid for the food I was purchasing, twice I had to remind the sales person to add the diesel cost and the second time they assured me they had, stupidly I trusted them to do their job properly and didn't check the amount, my mistake, and now I've a bill to pay with a processing fee, staff need to do their job properly, not there to joke around and socialise, going forward, I don't car how long the cue is I will check and double check my payment and receipt as the staff are not qualified to do the job.

Usually I fuel up my Shogun at Sainsbury's Weedon Road as the diesel is considerably cheaper, I get nectar points, the staff are pleasant and there are always gloves and paper roll on each pump.
Usually I add Redex diesel additive & DPF cleaner to each fill up, but I thought I would try forgoing the additives and instead try BP V power .
Recently on two accessions that I tried to use BP Sixfields it was impossible to get on a pump as one or two were out of service and the pumps that were in service had cars parked on them whilst their owners were availing themselves of Costa coffee, pastries or M&S food etc, so after waiting some time I gave up and went back to Sainsbury's to fill up.
Yesterday I noticed that there were pumps available at BP Sixfields so I went in to fill up with V power diesel, I selected the pump that seemed to have less old fuel residue on the floor around it and before selecting the nozzle looked for some disposable gloves and paper roll, but to my surprise none were available, this seems strange considering that BP claims to put customer health and safety as a priority and especially considering that BP fuel buyers may be intending to buy coffee ,cakes and all manner of edibles in the pay point to then be eaten with fuel contaminated hands!
I appreciate that there are toilets and wash basins on this BP site, but that said they aren’t that obvious as the shop area is very crowded with food and drink display cabinets and in any case the toilets have limited capacity for anyone who should realise they are available and wish to use them.
In the BP shop there was one miserable looking member of staff on the till who made no greeting on my approach, or could be bothered to speak other than saying "Do you want a receipt?"
After paying I left the forecourt and won't be bothering to go back again!
It seems that BP has forgotten it's core business and it's duty of care to the public and is instead intent on becoming a some sort of unwelcoming Off licence, Costa coffee and M&S food shop.
If you are in the Sixfields area I would advise forgetting this awful BP outlet and just go a little further off the next roundabout to Sainsbury's for fuel, it's cheaper, you get nectar points, plastic gloves and paper roll and the staff are pleasant!
After refuelling at Sainsbury's just opposite with lots of free parking is a Costa Coffee, M&S food, Next and Poundland offering better selections at better prices!

Me han quitado los puntos acumulados durante 10 años. No me han avisado de algo tan importante. Dicen que se cambiaron los Términos y Condiciones del programa miBP
Impresentable....

SPECIALLY WHEN THE CHANGE IS 2 OR 3 TEN POUND NOTES, THEY WILL KEEP 1 JUST UNDER THE TRAY, SO IF YOU SAY, OH YOU STILL OWE ME TEN, THEY QUICKLY GET IT AND SAY SORRY, BUT THE LAST TIME IT WAS ON THE LAST STATION BEFORE CENTRAL LONDON ON THE A40, I NOTICED IN THE CAR, SO I WENT BACK STRAIGHT AWAY, AND SHE SAID NO, SO I CALLED THE MANAGER TO CHECK THE CCTV, BUT HE SAID I'M BUSY NOW, SO I LEFT MY NUMBER, BUT NO ONE CALLED, SO I PHONED THE HEAD OFFICE, AND THEY COULDN'T DO ANYTHING, THAT WAS OVER 1O YEARS AGO & I HAVEN'T BEEN SINCE, BUT I TOLD ALL MY FRIENDS & FAMILY TO BE CAREFUL ESPECIALLY WHEN THEY ARE ASIANS/ INDIA/ BANGLADESH/ SIRILANKA/ ETC . . .