The Bike Shed Recensioni 298

TrustScore 5 su 5

4,8

Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più

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Scopri cosa dicono le persone

Valutata 5 stelle su 5

Very pleased with the service I receive from the bike shed.Friendly welcoming staff always helpful and offer genuine advice when asked. Always competitive with price. Very impressed with all o... Leggi di più

Valutata 5 stelle su 5

I decided to cycle to Powerdham castle last night for a concert solo. As I was going over a bridge my whole gear went into my spoke and I was completely stuck. (It is a 3 hour walk) A wonderful man fr... Leggi di più

Valutata 5 stelle su 5

Fantastic retailer! Actually got my order right and sent exactly what I wanted in the correct size and colour. Had some really bad experiences with OTHER big name bike shops but these g... Leggi di più

Valutata 5 stelle su 5

We bought a Veloe Multi cargo bike from the Bike Shed and the experience was great. Really friendly and helpful service, including organising courier delivery across the country for what is quite a he... Leggi di più

Dettagli dell'azienda

  1. Negozio di articoli sportivi

Scritti dall'azienda

The Bike Shed is a chain of bicycle shops based in Exeter, Barnstaple and Crediton in Devon. Check out our Christmas Gift Ideas for Cyclists today! Stocking Trek, Specialized, Cube, Giant, Whyte and many more quality road, mountain, hybrid and electric...


Informazioni di contatto

4,8

Eccellente

TrustScore 5 su 5

298 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

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Ha risposto al 50% delle recensioni negative ricevute

Solitamente risponde entro 24 ore

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Great

Ordered a gift card for my brother. I couldn't find them on the website initially, so sent an email and had a response within the hour - super helpful. Arrived quickly and well packaged. I know my brother will enjoy spending it! Thank you!

29 novembre 2024
Valutata 5 stelle su 5

Great Service!

Bought a Kask Mojito and requested express delivery, delivered as promised and I’m very happy with the helmet. Fab customer service at a great price - a rare thing in 2024!

1 novembre 2024
Valutata 1 stelle su 5

Absolutely hopeless

Absolutely hopeless! Firstly after placing my order they found they didn’t have the tyre even though it was shown in stock. Then when it eventually was sent out it got lost by the courier and took many email, phone calls etc. When it did turn up there was only one tyre and I order two different ones. So they only sent out one in the first place. They then told me they didn’t have the missing tyre in stock. So why did they take my order in the first place? It took a long time to get a refund. I would be very wary about using this supplier.

2 ottobre 2024
Valutata 5 stelle su 5

Extremely helpful and responsive

The team is very responsive and extremely helpful. Seth helped me understand which parts I need to get considering my needs. Also appreciated how he tried to assemble as much as he could prior to delivery which made my job so much easier! Enjoying my Tern bike ride very much now. I would highly recommend.

1 ottobre 2024
Non scritta su invito
Valutata 2 stelle su 5

Poor service/delifery

Bought a bike and raised a query about the bike and its components

No response to my query which resulted in me purchasing the items separately at a cost of £100

Requested a day for delivery and even though this was over a weeks notice the company has failed to delivery resulting in a wasted day off

This is despite emailing prior to the delivery date and confirming the date to avoid any delays or problems

When your spending nearly 4K on a bike I’d like to expect better service

Has put me off using this company again

19 settembre 2024
Non scritta su invito
Logo di The Bike Shed

Risposta di The Bike Shed

Dear Kevin,

We apologize for the inconvenience you have experienced. We understand how frustrating it must be, especially when you've made such a significant purchase.

Regarding the delivery delay, we dispatched the bike on the agreed date as per your request. Unfortunately, the delay was due to issues with FedEx, which I'm sure you can understand are beyond our control. We did everything we could to ensure timely delivery, but we understand that this does not make up for the time lost on your end.

As for the Bluetooth query - we contacted Bianchi to confirm but are yet to hear back. Apologies that this wasn't communicated to you.

Valutata 5 stelle su 5

Thanks Thanks Thanks

Thanks, Thanks, Thanks, I cannot Thankyou enough for the service the Crediton branch provided at 8.30Am, I was on JOGLE & needed urgent repairs to carry on, the staff didn’t shrug, look p’d off or tell me 2 hours later, just rectified the issues, chatted whilst working & sent me on my way and at a very reasonable cost of which I would of happily paid a premium, it was an absolute pleasure to come across professionals in their field who recognise that sometimes we have to go above & beyond. Anyone doing LEJOG or JOGLE please try & support this company in any way you can even if it’s just an impulse purchase. Thanks from Lee in Bury

12 settembre 2024
Non scritta su invito

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