Big Motoring World - Camberley Recensioni 

Happy with my car and they were all very polite.
Massively try to upsell warranties which are double what you would expect to pay at another company such as warrantywise. I ended up getting 12months for the price of 10 as I did still want some form of warranty but wasn’t paying their huge price markup.

Even when paying outright for the car they tried to push me to finance, obviously because of their commission and then probed me a lot on my finances and how I got the money (which was very intrusive).
I bought an EV and sales man refused to charge it before I left which annoyed me as I had a 200mile trip home, but luckily another member of staff charged it for me as he could see I was quite annoyed at that as I wasn’t local.
Was told it would take an hour to valet before I drive away but definitely was not cleaned. (If it was it definitely wasn’t a valet, just a quick hoover and not washed)

What I thought would be 2 hours with a test drive, sales pitch and drive away turned out to be 4.5hours. Another family had been there 6.5hours!
Soo many forms and checking who you are and they are in and out of the office over and over and over. Receptionists to greet you, salesman show you the car and agree pricing (but they have to go check with their manager), then accounts person to purchase from, then dispatch person to hand over the keys.. all double checking forms and who you are and going over the forms again. Takes soo long! One person could have done all of it.
I spoke to a total of 6 different people for various things through the purchase.

You are just sat there on your own for a long time!!

Happy with my car and would buy from them again but it writes off an entire day. Do not plan to buy a car in the morning and do something in the afternoon!

We were served by Riz & Andrew.
Riz showed us quite a few cars but he was then busy with another customer. Andrew took over & he was an exceptional advisor. He was very attentive, helpful, knowledgeable & experienced. Highly recommend.

Towards the end of day we were helped by Callum to finalise the paperwork. He also was very helpful & efficient.

Thank you to all that made our day pleasant.

Was interested in a few cars available so booked appointment for 16:00. I was advised to not be late as I could loose the slot. Arrived arrived 5 mins early and asked to take a seat. After waiting 25 mins I went back to ask how much longer they would be. I was the advised there was 3 people in front of me. Some one else was just leaving as they had been waiting 1 hour 40 mins. On arrival you should be advising potential customers if there is a delay to the appointment time. Don't make everyone wait until they have had enough and decide to leave. Booking appointments is useless when you are still operating like it's a walk in service and just waiting in the queue for the next sales person to be free. I definitely won't be going there again. If this is what is called customer service I dread to think what it will be like when actually making a purchase.

Made an appointment at Camberley store on a Sunday was told not to be late or space given away. Turn up 10 mins early. Waited half an hour in waiting area asked when we would be seen advised would be another 1 hour 45 mins by which time store would be closed! Reception did not advise of delay and were very rude and unhelpful. We were not the only people to walk out!

Easy way to buy a car. All very helpful.

Bought a car in October 2025, realised there was a noise coming from rear of vehicle. A little research told me it was a manufactuers fault on the rear drive shafts. What followed was the worst customer service experience I have ever had and it is still not resolved.

Reporting the fault, I was booked in for a diagnotic at the Camberly branch. While I waitied they came to the same conclusion that it was the rear drive shafts that needed to be replaced as they were faulty. They told me they would call me the same day or the next day to tell me whether they would fix the issue, depending on the cost, or exchange the car for another. No call came.

For 2 months I called everyday on average 2-3 times without being able to get through to the Camberly branch, always being routed to their HO and them trying to get through also without any luck! Their own HO cannot contact their own branches! One week while I was on annual leave I called Mon-Fri every hour of their opening time, they simply do not pick up the phones to customers or HO. I requested to speak to a manager and they said one would call me back in 48 hours, 2 months later still nothing!

I emailed their Big Assist team about 30 times regarding this, still without any resolution as they cannot get in contact with the Camberley branch either by phone or email.

Finally the Camberley service team called me to book me in for the repair. Great News! Except they didn't actually book me in, they just forgot to book me in as soon as they ended the call! They did say that if I wanted to change the booking to just call them. I stated I have called your branch around 100 times and have been unable to get through, they stated "yea we are busy". I then asked, "how should I call you then?" they stated "we are busy" without even an apology and no solution to contact them. They stated to contact Big assist, which has been a month now since trying to book the vehicle as obviously they cannot even contact the branch or are unable to book anything themselves.

Now 4 months of struggling to contact them to book in the repair and still nothing. The worst and most shocking service I have ever experienced in my life. They don't care about after sales service, or if they sell defective unroad worthy vehicles which is illegal. I am now over £1000 out of pocket due to all this and with still no resolution. Stay away from them!

Good choice of cars, helpful staff and no hard sell

Car supermarket Big Motoring World is a large group with a large number of cars at affordable prices. Their part exchange calculator on their website is excellent it told me my car would be between £4100 and £4900, therefore I took it to Webuyanycar and got £5200. Weekends are very busy and parking was limited at Camberley. A pre-booked appointment was made to see the car I had seen online. Reception warned me it was about 45 minutes wait and we helped ourselves to free coffee and sat at our designated table. For an hour no one spoke to us. Then followed the worst experience I have ever had. The car was poorly prepped and looked like someone had simply run a sponge over it. We noted 3 points of exterior damage that could have easily been sorted in their 200 point check and one internal electrical fault. The test drive proved the car handled well and the young sales person sat it the back on his phone. When we got back there’s a room where the sales team stand, a possible tactic to pretend that they are trying to do something. In truth they don’t do anything at all during the 3 hour process apart from make the whole process painful. This is no haggle sales, they won’t change prices, fix faults, or flex, therefore the sales team are redundant.

It would be far better to replace the school leavers and former dealerships car salesmen with positive customer service advisors who guide you through a series of questions and forms that either helps you quickly buy the car or thanks you for coming and moves onto the next person.

Less staff, more sales, happier customers .

What they save some of it can be invested into better preparation work and a weekend technician who’s available for quick tweaks.

Our young sales person was putting me off as he didn’t seem interested, so an older salesman took over. He proceeded to make it even worse and at one point said we sell cheap cars and sometimes you either buy it or not even if it’s broken. Watching him waffle about this isn’t something we cover or how different it used to be in their good old days at main dealerships is just annoying.

I’d rather have turned up and spent 15 minutes signing the purchase papers with the receptionist. I’d probably have bought all the warranty’s off her too.

In conclusion don’t haggle, avoid weekends, and all car supermarkets need to get rid of sales people and replace them with quick and simple purchase admin and better vehicle prep.

You will get a cheap car here, but there are other car supermarkets who will at least prepare the car first so it looks immaculate.

Sales advisor spoke to my husband instead of me despite me asking questions and being the one purchasing the vehicle. Sales advisor not knowledgeable on the vehicle in question in relation to the recall or the oil spec.
Decided to at least view the vehicle and as soon as you opened the doors the smell of smoke was overwhelming.

Massive thanks to Emily in the hand-over team. Your patience and care this morning made such a difference. Helping to set up my phone etc was brill.
You are a real credit to the business
Ali

Plenty of choice and amazing place with modern clean facilities more like a bank. Seamless way to buy a car.

Very wide range of cars and comfortable guest area to browse vehicles. The wait time can be very long, even with an appointment. My first sales rep was knowledgeable and attentive but the second one had no knowledge of any vehicle and couldn't be bothered. Prices are competitive.

The salesman was not knowledgeable about kia warranty and he was confusing.

Popped in on easter Monday, we didnt book an appointment as nothing I saw on the website said about booking an appointment. We saw reception, who took our details and said there was an hours wait to see a salesman, or we could look around the cars. I asked if we could look around while we waited, but that wasn't allowed. Even though I had given my mobile number as part of the sign in process (someone could call or text when they came free, surely!).

Can't fault the salesman at all, really down to earth, no pressure to buy any extras we didnt want, and very knowledgeable on the cars we saw.

Collecting the car, I was scheduled for 11am, and I arrived 5 mins early. I was seen after 25 minutes by the finance team to finalise a few bits. And the waited another 20 minutes to actually collect the car. The staff member apologised for keeping me waiting and asked how long I had been there, when I said 40 mins, she was surprised it had gone that quickly.

The sales people, Matt and Liam, were friendly. Knowledgeable and helpful. Made everything easy to understand
Nice place to buy a used car.

Friendly staff who listened to our needs , great choice of vehicles and cane away purchasing the car that met all our needs . Thank you Andrew & Freddy for making this experience welcoming and a pleasure . Definitely will be sharing our experience with family & friends .

We booked a 2pm appointment for a test drive. When we arrived, we were told they were running about 10 minutes late, so we said that’s fine and we were shown to a seat. We then waited for 35 minutes and nobody came to see us or let us know what’s going on. We weren’t offered a drink or given any info, so we left without test driving the car and I won’t bother wasting my time to go back there.

Unfortunately I am i now adding to the poor reviews of this company. When I looked at buying a car I ignored my better judgment and thought my experience would be better.

It all starts very well. Plenty of cars to look at and plenty of sales people to make you think this is a proper fit out. But this all goes away the moment you sign for your car. I test drove an Audi but it was badly scratched from there cleaners and I ended up choosing a different one. The whole process took a long time and you are not prioritised. Prepare for this to take a couple days. Even to the point I had cancelled my insurance on my car and added theirs they told me it was too late now for their insurance so I had to get temporary insurance on the car I was part exchanging for 24 hours.

When I came back I was left waiting and just as I had finished buying the car they realised I hadn’t actually test driven the car I was buying. I was asked to go to the car and my sales person would be right with me. I waited for 30 minutes and went back in and asked if anyone was coming. After waiting a further 15 I was then taken out for a test drive by a new person.

Before leaving it was agreed that the reverse camera would be replaced, the key would be fixed and a new number plate fitted as it was cracked. I asked them to put it in writing and a senior manager came and saw me to confirm with me that they would honour this.

Once I had paid and fully signed for the car I was asked to go to the garage to collect it and leave. The salesman I used said he would be right with me. I waited another 25 minutes as I could not get the car out of the garage. I went it to see where he was and he was with different customers. I couldn’t even get hold of someone to let me out of the garage. Eventually a manager came and let me out.

Unfortunately this was then the problems started.
I have contacted the Camberley team on 4 different occasions now and each time they have had no information on the agreed work and tell me someone will call me back to discuss. Each time nobody has called back. I finally asked for them to email me and still no email to confirm the works. It is now at the stage my partner called and was promised someone would contact us and we again have been ignored.

I now have no option but to drive back to the store and sort this in person.

I cannot stress enough to anyone thinking of buying here to avoid it. Go and look at the cars as there is a great selection, but do not get trapped into buying from them. They could not care less about you once they have your money.

It’s a shame that there is such a poor attitude at this store which lacks integrity. If I was a senior manager at Big Motoring World I would be asking serious questions about how they are doing business at the Camberley store.

Current situation. Plenty of calls and they still have no idea what needs to happen on my car.

The icing on the cake is a warning light came on right after I bought the car and I put it through my extended warranty and they closed it without even talking to me.

Please do yourself a favour and shop elsewhere

CONTINUED

Adding a 2nd poor review as I’m still getting nowhere.

I wrote a very long and detailed review about the poor service I had received and got a response on here with all the usual apologies. Since then I raised a formal complaint of which was ignored until chased two times. And I got a response saying “ Due to unforeseen circumstances all Big Motoring World service stations are off line and I cannot be seen until further notice.

Baring in mind I have had my car two months with 3 faults that were there before I purchased the car and they agreed to do the work.

No option now but to try and escalate to the most senior person I can find on LinkedIn.

Camberley Store. Reception staff 11/10, very friendly and accommodating, great with my kids whilst i was in numerous times!

Viewing the cars, test driving process was all okay, sometimes you can be waiting around for a while if they are busy (especially on a weekend). Staff were very friendly and i never felt pressured or hassled.

I did end up purchasing a car and on the collection day - after paying deposit - was informed it only had one key and no car mats. At the point of collecting the key i was then told i had to go to the post office and change the tax class (7pm at night) and then had to pay for a years tax as the car had none due being on a different tax class. The car then had a tyre pressure warning light and fault message as i drove it away, which was also seen on the test drive, so was not sorted before collection.

overall experience was okay but could be better.

update - the response regarding the tyre pressure issue was to take the car to halfords or kwikfit!!