Zidaan at the Camberley branch was very helpful , knowledgeable , honest, did not try and push the sale which was refreshing , helped us to make an informed decision and was more than happy to get any... Leggi di più
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Appointment at 11am, seen by an enthusiastic salesperson shortly after. He went through car information, took us on a test drive and we bought the car. All went smoothly and was professionally handled... Leggi di più
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Booked to test drive 2 cars, drove an hour for the privilege to find one was in the workshop & unavailable & the other's battery was so flat it wouldn't unlock & they didn't have a blade key to open i... Leggi di più
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Staff were welcoming and prepared to listen to any comments we had, also pointing out a better vehicle which I am getting to grips with all the electronics. Well done Luca
Dettagli dell'azienda
Scritti dall'azienda
We supply thousands of cars a month to customers across the UK. We strive to ensure all of our customers are over the moon and with a car that puts a smile on their face.
Informazioni di contatto
Admiralty Way 1, GU15 3DT, Camberley, England, Regno Unito
- 01634 248638
3,3
Nella media
859 recensioni
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Camberley -overall experience was okay but could be better.
Camberley Store. Reception staff 11/10, very friendly and accommodating, great with my kids whilst i was in numerous times!
Viewing the cars, test driving process was all okay, sometimes you can be waiting around for a while if they are busy (especially on a weekend). Staff were very friendly and i never felt pressured or hassled.
I did end up purchasing a car and on the collection day - after paying deposit - was informed it only had one key and no car mats. At the point of collecting the key i was then told i had to go to the post office and change the tax class (7pm at night) and then had to pay for a years tax as the car had none due being on a different tax class. The car then had a tyre pressure warning light and fault message as i drove it away, which was also seen on the test drive, so was not sorted before collection.
overall experience was okay but could be better.
update - the response regarding the tyre pressure issue was to take the car to halfords or kwikfit!!
3 marzo 2026
Non scritta su invito
Risposta di Big Motoring World - Camberley
Hi Joe,
Thank you for your review!
It's good to hear that you found the team to be friendly and helpful, particularly the reception team.
I am sorry to hear that you were disappointed to find that the vehicle did not have a Spare Key or car mats.
Unfortunately, as we sell used vehicles, not all of our vehicles are supplied to us with non-essential items. If a vehicle is sold to us without an essential item, we would not look to replace these. I do apologise that you were not told until later on in the process about this.
I apologise for the inconvenience caused by you needed to visit a Post Office in order to purchase Road Tax for your vehicle.
I have passed on all of your feedback to the Management Team at our Camberley branch so that this can be reviewed internally and raised with the team to ensure that we are offering the best possible service moving forward.
I am so sorry to hear that you are currently experiencing a vehicle concern. I can see that you are already in touch with our After-Sales Team, who have discussed the next steps with you.
Should you have any further questions or need to provide any additional updates, please get back in touch with the After-Sales Team at bigassist@bigmotoringworld.co.uk
Kindest Regards,
Big Motoring World
Pleasant helpful Salesman.
Pleasant helpful Salesman.
Good to do business with. Concise, knowledgeable,
professional
7 aprile 2026
Risposta di Big Motoring World - Camberley
Hi Barry,
Thank you for your 5-star review!
I will pass along your lovely feedback to the team!
Kindest Regards,
Big Motoring World
Very disappointing service today it…
Very disappointing service today it took nearly 4hours to buy a car without finance in Camberley that we had already identified prior to visit. Unwelcoming car salesman who was not helpful.
Would not recommend to friends
7 aprile 2026
Non scritta su invito
Risposta di Big Motoring World - Camberley
Hi Andrew,
Thank you for your review. I am so sorry to hear that you were left disappointed with your visit to our Camberley Branch.
I apologise that it took longer than expected to purchase and collect your vehicle and that you found the Sales Executive was unwelcoming and unhelpful during the purchase.
This is certainly not what we would expect from the team here at Big Motoring World. I have passed on your feedback to the Management Team at our Camberley branch so that this can be reviewed internally and raised with the relevant individuals to ensure that we are offering the best service possible to our customers.
Kindest Regards,
Big Motoring World
Was impressed with layout of premises…
Was impressed with layout of premises but disappointed with wait for salesman and hard sell of unwanted products.
31 marzo 2026
Risposta di Big Motoring World - Camberley
Hi,
Thank you for your review. We appreciate your feedback on our layout. We're sorry about the wait and sales approach. We'll address this to improve our customer experience.
Kindest Regards,
Big Motoring World
Only allowed to test drive if ‘buying today’
Booked a test drive but when I arrived I was told I wasn’t able to test drive unless I was ‘definitely’ buying today. Which I was not prepared to sign up for and felt like a wasted time and fuel travelling for no reason. Prices are good but would really put me off returning.
30 marzo 2026
Risposta di Big Motoring World - Camberley
Hi Amy,
Thank you for your review. We appreciate your feedback and we are sorry you were unable to test drive the vehicle. We will review our policy to ensure a better experience in the future.
Kindest Regards,
Big Motoring World
Verities of make and model availability…
Verities of make and model availability and good customer service.
29 marzo 2026
Risposta di Big Motoring World - Camberley
Hi Dilli,
Thank you for your 5-star review!
I hope you enjoy your new purchase!
Kindest Regards,
Big Motoring World
Staff member was really friendly and…
Staff member was really friendly and presentable, although was unhappy with a 2 mile test drive.
Also seemed to be insisting on checking if I was eligible for finance although I made it clear I was only interested in a test drive at this stage.
31 marzo 2026
Risposta di Big Motoring World - Camberley
Hi Craig,
Thank you for your review. I am sorry to hear that you were left diappointed by your experience and for the frustration that this has caused.
We are usually happy to accommodate customers test-driving multiple vehicles however during busy periods, including weekends, we may need to limit test-driving as we have to be mindful of other guests in the queue.
I have passed this on to Management at Camberley so that this can be reviewed internally. Additional training will also be provided where necessary to ensure this does not happen again.
Kindest Regards,
Big Motoring World
Volume over customer service
This is a massive car supermarket. We went to the Camberley Supermarket and the car was had a few more little nicks and scuffs than we would have liked and so we didn't purchase.
Expect to wait around. We had made an appointment and we're welcomed by a friendly receptionist who warned us they were running behind and it would be a while before a salesman could show us the car. She offered us a cup of coffee which never arrived and after about a 20 minute wait we were shown the car by a salesman who was not too pushy but clearly didn't know the car that well.
It's a high volume low margin business and I'm sure some people will find a bargain. Just don't expect the personal touch.
28 marzo 2026
Risposta di Big Motoring World - Camberley
Hi Nick,
I am so sorry to hear that the vehicle's condition did not meet your expectations. We do repair any small imperfections that we can at our prep centre before our vehicles are introduced to our forecourts, unfortunately not all scratches and dents can be repaired.
We are sorry to hear you had to wait longer than expected for your appointment. I have passed this feedback on to the management team at Camberley to ensure necessary training is carried out so that this is improved going forward.
I will be sure to pass on your comments to the relevant persons who will ensure that training is implemented where necessary.
Kindest Regards,
Big Motoring World
Chris and Liam were great… manager pushy and valeting to be desired
Chris and Liam were great, friendly and personable and we love the car… but felt very much like a conveyor belt, and a pushy manager making us buy the added extras. Valet service much to be desired… despite things being mentioned at test drive still had sticky pockets ‘the team couldn’t get out’ and then found a used tooth floss in the side compartment?!
13 marzo 2026
Risposta di Big Motoring World - Camberley
Hi Heidi,
Thank you for your review. We appreciate your feedback and are glad you like the car and found Chris and Liam friendly. We're sorry the experience felt rushed and that you felt pressured regarding extras. The valet issues you mentioned are also concerning, and we'll address these points to improve our service.
Kindest Regards,
Big Motoring World
Booked an appointment for 4pm in the…
Booked an appointment for 4pm in the afternoon, when we arrived we were tokd that whilst we had booked an appointment, there would be a wait as they were busy with walk ins.
We were given a table and computer to browse, left after an hour of being ignored
28 marzo 2026
Risposta di Big Motoring World - Camberley
Hi Customer,
I was saddened to hear of your experience with us at our Camberley Branch. I apologise for your experience with us. We do not want our customers to leave feeling as you did.
I am so sorry again that you had this experience with us. We appreciate your feedback about your visit. I have passed this on to Management at Camberley, so that this can be reviewed internally. Additional training will also be provided where necessary to ensure this does not happen again.
Kindest Regards,
Big Motoring World
Extremely disappointing experience with…
Extremely disappointing experience with Big Motoring World – Camberley branch.
I called on Thursday to book a Friday 4pm appointment to view vehicle FG72MWV and paid a reservation deposit. I then travelled 25 miles to attend, only to be told the appointment had been booked for Saturday instead.
I was asked to wait while they tried to find someone, but after 35 minutes no one was available, so I left. I then had to call multiple times to cancel incorrect appointments they kept creating.
This was a complete waste of time and showed a serious lack of organisation and professionalism. I expected much better from a large, well-known company.
3 aprile 2026
Non scritta su invito
Risposta di Big Motoring World - Camberley
Hi Yonny L,
Thank you for bringing this matter to our attention. We apologise for the error in booking the incorrect date for your appointment, and that you had to get in touch multiple times due to incorrect appointments.
This is certainly not what we would expect from the team here. I have passed this on to the relevant teams to ensure that this is reviewed internally to prevent this from happening again in the future.
Kindest Regards,
Big Motoring World
Great overall
Lovely service and all staff welcoming and pleasant. Overall very pleased
3 aprile 2026
Risposta di Big Motoring World - Camberley
Hi Loz,
Thank you for your review!
Kindest Regards,
Big Motoring World
Made an appointment to view the car
Made an appointment to view the car. Travelled 34 mile round trip. They sat me down in their plush suites. They told me the car has been sold. They could have just text me or called rather than waste all that time and fuel.
28 marzo 2026
Risposta di Big Motoring World - Camberley
Hi Mr Smith,
Thank you for bringing this to our attention. I am so sorry for the inconvenience and frustration caused as the vehicle you booked to view had been sold to another customer.
Unfortunately, we are not always able to reach out to the customer prior to the appointment if a vehicle has been sold. It is for this reason that we advise customers to place the refundable reservation fee of £99 to ensure that the vehicle is not sold to another customer.
I have, however, passed on your feedback to the relevant teams to ensure that this is reviewed internally.
Kindest Regards,
Big Motoring World
Nice experience
I bought a tesla from them. It was good experience. The team was very friendly. Even the after sales team is very helpful. They helped me to get a panel that was missing in the car initially after 3 weeks without any issue. That was really good. Very happy with my experience there. Thank you BIG motoring world team. Well done. Special thanks to Louise, Chris and other team members.
1 aprile 2026
Non scritta su invito
Risposta di Big Motoring World - Camberley
Hi R N,
Thank you for your lovely 5-star review!
Kindest regards,
Big Motoring World
Made us wait with no information when…
Made us wait with no information when we would be seen (despite an appointment time). After asking, we were then told the car we wanted to see was no longer available.
31 marzo 2026
Risposta di Big Motoring World - Camberley
Hi,
We are sorry to hear you had to wait longer than expected for your appointment, and your vehicle of interest was no longer available. I have passed this feedback on to the management team at Camberley to ensure necessary training is carried out so that this is improved going forward.
Kindest regards,
Big Motoring World
I had bought a Mitsubishi out lander…
I had bought a Mitsubishi out lander from the Canberley Branch on March 20th 2026. It was very nice to deal with the staff and the service I received was so good. But after 1 week I washed my car and noticed that the left rear side break light and trim are not aligned with the body of the car (Refixed or Refitted following a repair)and scratches on the trim, it was hidden during the delivery. Also, both front tires have crack in the middle, it is hinted in the MOT as well, I hope I will get a reasonable replay and solution for this
Thanks
16 marzo 2026
Risposta di Big Motoring World - Camberley
Hi Janson,
We are sorry to hear that you have some concerns about the vehicle's condition.
All of our vehicles are subjected to an inspection prior to their placement on the forecourt. Our customers are advised to view the vehicle during the purchase and sign a document stating that they were happy with the condition of the vehicle prior to taking the car away.
However, I can see that our After-Sales team has received your email regarding this. They are the appropriate department to review this, and a member of the team will respond as soon as they can.
Kindest regards,
Big Motoring World
Would not recommend this company to anyone!
Sadly I would absolutely not recommend this company to anyone. I purchased a car from there which had multiple things wrong at the point of sale which were not at all mentioned. False advertisement of a rear view (reversing) camera which the car didn't actually come with, and I only found this out when I took it in to get fixed as I realised it was not working when I got home. This was also noted to have passed it's operational check on the 200 point inspection. There was no aerial attached to my car therefore the radio wouldn't work, again, only found this out when I had to take it in to be fixed. The radio function was also marked as a pass for it's operational check on the 200 point inspection. When I complained to them about these matters (false advertisement and falsification of documentation), I was told that my complaint could not be upheld, with absolutely no reasons given. They only took my complaint seriously when I used the words 'Trading Standards' to them.
For transparency, these issues have been rectified, however 4 months later, huge amounts of back and forth between them for them to take my complaint seriously and only when I waved escalation to Trading Standards at them.
I will NEVER purchase anything from this company again, and have warned off my family and friends from purchasing any future cars from them.
27 dicembre 2025
Non scritta su invito
Risposta di Big Motoring World - Camberley
Hi Donna,
We’re really sorry to hear about your experience and appreciate you taking the time to share such detailed feedback.
This is not the level of service or transparency we aim to provide, and we understand how frustrating it must have been to discover issues with your vehicle after purchase, particularly where features were expected but not present, and where checks were recorded as passed.
We also regret that you felt your concerns were not taken seriously at the outset. Every customer complaint should be handled promptly, thoroughly, and with clear communication, and it’s disappointing to hear that this wasn’t your experience.
While we’re pleased that the issues were ultimately resolved, we recognise that the time, effort, and repeated follow-ups required, especially over several months, fell short of what you should expect from us.
Your feedback has been shared internally so we can review both our inspection processes and how customer concerns are managed, to help prevent situations like this from happening again.
Kindest Regards,
Big Motoring World
Risposta di Big Motoring World - Camberley
Hi Buddha,
Thank you for your great 5-star review!
Kindest regards,
Big Motoring World
Risposta di Big Motoring World - Camberley
Hi Jaspal,
We are sorry to hear you had to wait longer than expected for your appointment. I have passed this feedback on to the management team at Camberley to ensure necessary training is carried out so that this is improved going forward.
Kindest regards,
Big Motoring World
Simple process and the staff were very…
Simple process and the staff were very helpful - was happy to receive a spare key and some missing documentation after the purchase
17 marzo 2026
Risposta di Big Motoring World - Camberley
Hi Jonathan,
Thank you for your review!
Kindest Regards,
Big Motoring World
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