Big Motoring World - Camberley Recensioni 

Booked test drive early Sunday morning for 13:00 same day. Once arrived got asked for all the details again. Waited 45 mins to eventually be told the car I had booked for a test drive was in the workshop and they could not get it out as no technicians on a Sunday. Promised call back that never came. I wouldn’t go near this place.

This was my second car I’ve purchased from Big motoring world , very happy with my car and the all the team that helped me through the process! Thank you!!

I knew what car I wanted and the whole team made the experience of buying the car smooth and efficient.

James and the team make the whole process super smooth and easy great customer service!

Great experance. Only reason not 5 star was test drive was to short and negotiations a bit drawn out with the need to go back and forth to the manager. Hand over of car was really professional with the team being extremely polite and professional.

Service and car both are good for me.
The car I bought, which is excellent
And I trade out my old car as well and got good offer than my expect

Worst service I received from big motoring world in Camberley

Samred the sales advisor was lovely. Very nice, with good knowledge but not pushy.
Nice to be offered hot drinks.
Showroom was clean and modern.
Link to pay was convenient.

In short, we decided it was worth paying more for a car to avoid dealing with this place. The business model seems to centre mostly on selling finance, warranty, and insurance, rather than cars. We were looking to buy an EV, but they were unable to provide any useful information about the state of the batteries in the EVs they had for sale, and suggested it bizarre that we should be want to know.

Awful experience. Would not recommend. Sales agents don’t know much about their cars or even what’s available and we had a very poor customer service. Inflated prices too…I wouldn’t waste time

Customer service after sale initially not helpful, very rude, and staff lie. If you stick to your consumer rights and don't move you can get your money back but they will not make it easy.

Multiple issues were present and the car was taken back to the store. Initially a man claimed to be the only manager in the store and there was no one who could help, told I would have to call big assist. All the after sales and mechanic departments had been made redundant the day before I purchased the car. This was a great coincidence and seemed odd as I was told by the man who sold the car that the after sales department had ordered a part on the day I purchased it, strange how they did that as they had all been made redundant the day before. He also told us he had no time to talk to us, this was after at least 5 staff including him had been looking at us for at least 5 minutes from their glass office. Perhaps they were all very busy.

Eventually after we had made it clear that we would not be leaving and outlined our position another woman appeared. She told us she was the group compliance officer, this was very odd as the manager said that there was no one else who could help. She was much more helpful and did organise a refund of all costs after a mechanic took the car for a short test drive to confirm the faults, which he did. I'm again very confused where this mechanic appeared from as they had all been made redundant the day before I purchased the car.

The service was generally good though we had a bit of back and forth with the salesman

Great experience at Camberley dealership, all my requirements were met with great amount of patience and the sales person was very knowledgeable.

Hi
I read about big motoring world before hand so was aware I was going into lion's den. I told them I knew all this that I wanted car only and whilst they had to go through the motions the two sales people I dealt with were good. I arrived on Saturday for pre arranged test drive(having paid 129 to have car moved closer to home) , it was very busy but they only wanted me to do a short one, I refused so we agreed I'd come back on Monday and I took it for 40 min escorted test drive. The car still has several years on original warranty so I plan to use that if any issues. All the staff and dealings were good to be honest. Time will tell if I did Indeed dodge a bullet or if it'll still go pete.

I purchased a vehicle from this garage 5 months ago, and within just 5 days of ownership, a fault code appeared. Since then, I’ve had to return to the garage multiple times, only to be met with ongoing issues and no proper resolution.

Communication has been extremely poor throughout. Emails take a long time to get responses, and when they do reply, the answers are often vague or unhelpful. On several occasions, I felt completely fobbed off rather than genuinely supported.

Despite repeated attempts, they have been unable to fix the fault and have refused to send the vehicle to a main dealership for proper diagnosis. Instead, I was told that I, as the buyer, would need to take the car to another garage myself and obtain a quote and labour estimate. This is completely unacceptable, as the responsibility should not fall on the customer in this situation.

It feels like the garage is deliberately trying to delay matters, possibly to push things beyond the 6-month period. Be very cautious—know your rights under the Consumer Rights Act.

In the end, I chose to return the vehicle as soon as possible to avoid further stress, cost, and ongoing issues. I strongly advise others not to fall into the same situation.

Booked a test drive for 8pm and arrived 10minutes early.
At 8:10 someone finally can to pick me up. His first question was "what are you here for today"? I thought he would know I came for a test drive.
He then proceeded to explain how the cars are prepared and all the checks that are done and said said he was going to pick up the car.
He came back 10 mins later to tell me the car had a fault and couldn't be driven.

Why didn't they contact me to let me know the car I booked was not available.

Eventually we agreed to try a different car/model which felt quite nice.
After the drive I went around the car and saw quite a big scratch. I was surprised because on the website there is a video that explain how the body work is repaired but they were clearly not fixing this scratch.

Excellent service

i have had the car just over a year, and the clutch has now gone and the extended warranty are trying everything in their power not to pay for it. they did not make me aware that warranty does not cover wear and tear which is nonsense due to the fact they sell 2nd hand cars, the damage is not from wear and tear however they are not paying as they think it is . DO NOT DO THE EXTENDED WARRANTY its a scam!!!

I bought my first car in the UK from this dealership yesterday, here are my thoughts.

I am deducting a star and giving BIG 4/5 rating for two reasons:
1. If the customer wishes to get a presales AA car inspection, they need to pay a non-refundable £500 to take the car off the market and await the inspection. You do have the option to reserve for 4 days (including reservation day) for £99, but you are not allowed to get AA to inspect it during this time as per 2 separate BIG sources (one in-person, the other over phone support). - Better would be to give the option for an independent inspection to customers who are willing to pay for it.
2. The dealership includes their 200-point inspection with each car,,, however, many of the 200 points do not apply to all vehicles (checks for stuff/parts/features that is not there), and the 200-point inspection does not count as a vehicle service towards manufacturer warranty. - Would be much better if it counted as a service,,, not sure how feasible that is though.

Apart from the above points, my experince with 2 BIG branches, and buying from one of them, all has been pretty seamless.
Their website is easy to navigate and has lots of useful information, their lots have many options, and prices are middle of the road where you want them.

Shoutout to Will the salesman who gave me the opportunity to talk through my interests, all the time I wanted to see a couple of my top picks, offered me the dealership's add-ons with a comprehensive breakdown of the quotes, and facilitated the first half of the paperwork. Attentive and accommodating, friendly and professional throughout.

Shoutout Jay who handled the payment with ease, Emily and James who did the final checklist and handover.

Shoutout Fanel, the salesman at BIG Norwich for an excellent appointment last week.

Happy with my car and they were all very polite.
Massively try to upsell warranties which are double what you would expect to pay at another company such as warrantywise. I ended up getting 12months for the price of 10 as I did still want some form of warranty but wasn’t paying their huge price markup.

Even when paying outright for the car they tried to push me to finance, obviously because of their commission and then probed me a lot on my finances and how I got the money (which was very intrusive).
I bought an EV and sales man refused to charge it before I left which annoyed me as I had a 200mile trip home, but luckily another member of staff charged it for me as he could see I was quite annoyed at that as I wasn’t local.
Was told it would take an hour to valet before I drive away but definitely was not cleaned. (If it was it definitely wasn’t a valet, just a quick hoover and not washed)

What I thought would be 2 hours with a test drive, sales pitch and drive away turned out to be 4.5hours. Another family had been there 6.5hours!
Soo many forms and checking who you are and they are in and out of the office over and over and over. Receptionists to greet you, salesman show you the car and agree pricing (but they have to go check with their manager), then accounts person to purchase from, then dispatch person to hand over the keys.. all double checking forms and who you are and going over the forms again. Takes soo long! One person could have done all of it.
I spoke to a total of 6 different people for various things through the purchase.

You are just sat there on your own for a long time!!

Happy with my car and would buy from them again but it writes off an entire day. Do not plan to buy a car in the morning and do something in the afternoon!