Car Planet Recensioni 5.310

Easy process of purchading car online. Good communication from garage without them being pushy over the sale.

Had a good experience with a young customer relations professional, Malik in Watford. At time of purchase I was promised new hooks for the back parcel shelf, it took some months as the person who originally dealt with it had left. Malik picked it up, saw it through, showing great commitment, he realised that the shelf needed replacing, not just the hooks, ordered it and called me to tell me when it will be delivered and followed through as promised. Malik was also engaging and attentive.

Staff were very knowledgable and professional.. Very pleased with my purchase.

I just want to say a big "Thank you" to Tabish- one of the sales rep. He was very patient, kind and supportive throughout the entire process, he answered all our many questions which helped us decide on our purchase. Thanks to the whole team.

Good Collection of cars and smart sales team.

These guys worked so hard for me to get the car that I wanted much appreciated very professional

About 8 months ago, I had a really good experience at Car Planet. Staff members like Atish and Ali supported us really well with proper suggestions and guidance. Their approach made the whole experience smooth and satisfying, and because of that, we visited again with the same expectation.

Yesterday evening I went there with a friend who was seriously planning to buy a car.

However, this time the experience felt quite different.

One thing I felt was that maybe from our appearance or the way we approached, it might not have been clear to the staff that we were genuine buyers. But in reality, we had gone there with the intention of purchasing a car.

Unfortunately, we didn’t receive the kind of support or suggestions that we had experienced earlier. Previously, staff like Atish and Ali had guided us well and helped us understand our options. This time, there was no such involvement — we were simply asked to scan and check details ourselves.

If there had been even a small level of proper interaction or suggestions from the team, we p have gone ahead and purchased a car yesterday itself.

It feels like the level of customer engagement has reduced compared to before. The personal touch and guidance that once made the experience great were missing this time.

Overall:
Great experience in the past, but this time it felt average due to lack of customer support and engagement.

I hope they improve their customer interaction and bring back the quality service t

The sales office was like a call centre. We did a test drive and didn't like the car the sales manager then came over and asked us what was wrong then started to try and sell us a different. Very pressurised sales tatics!!! Won't be returning

A good experience…time consuming but to be fair it had to be…very professional.
We dealt with Oliver who took us through every step…Thanks Oliver!👍

Their interest in you finishes as you drive your car away.
After agreeing to take the car and accepting the low offer for the trade in, they start the promise of worry free motoring with the extras such as "The best warranty available" ( it isn't). I had an issue with the car so I booked it in a main dealer. Checked the warrenty which advised they don't pay main dealer costs. I tried then to book it in with Car Planet, after 45 minutes of music and coming off hold just to be put back on hold a couple of times I gave up. I booked my car in for diagnostics at a warranty approved garage where I was told the warranty company cover the minimum and any work always cost the customer lots. Moving on my car was in need of a service, luckily I'd purchased a service package for £500. I phoned the garage to sit only to sit on hold until I gave up. On March 31st I emailed requesting a service, no reply. I did phone and get through to a human who took my details and transferred me to the garage this time the auto operator was upfront about the wait time of something over 50 minutes, which didn't change in 10 minutes. On April 7 I tried to be clever and email service but that didn't work either. On the April 9th I emailed again.
They phoned me today April 17th. I explained I had to go elsewhere and what do I do about getting my £500 back. You guessed it I was put on hold.

From start to finish Kamran Khan guided me through the process, he was super professional and kind to me. I couldn’t have asked for more. The whole team helped me sort out my old car, the finances, everything. I would highly recommend this company

THEY DONT TRADE YOUR CAR FOR GOOD PRICE THEY TRADE YOUR CAR LESS THAN SCRAB YARD!
HAD NO CHOICE BUT TRADE AS MADE LONG JOURNEY WITH YOUNG FAMILY TO GET MY CAR!
THEN ALL THEY WANT/ SALES TEAM IS TO SELL YOU ALL THE UNNECESSARY PROTECTION, PAINT WORK COVER BLAH BLAH....

My experience with the Car Planet after-sales team, especially Richard, Sophi, Ahamed, and Gabriele, has been generally positive. They are polite, approachable, and make a genuine effort to assist with queries.
While there were occasional delays in communication and follow-ups, the team remained helpful and committed to resolving issues. When contacted directly, they handled concerns professionally and with a supportive attitude. From my experience so far, they have always kept their promises, which I truly appreciate.
With slightly improved response times and more proactive updates, the overall experience could be even better. Overall, a good service with a friendly and dedicated team.
This is my personal experience,
Thank you to the team.

Worst car company. I'm looking forward to see CEO

Excellent! I'm delighted with my car purchase and the splendid service I received from Kaleem and the team at Car Planet. I was somwhat apprehensive purchasing a car on the strength of a website listing and a video tour of a car 200 miles away from my home. I needn't have worried. Everthing was as described and the car was carefully delivered a few days later. I can highly recommend Car Planet.

I’m honestly quite shocked by my visit. While the service itself was average at best, what really stood out (in a bad way) was the hygiene. There was a noticeably strong smell of body odour from some of the sales associates, which made the whole experience uncomfortable.

It makes you wonder whether basic cleanliness standards are actually enforced, as it didn’t feel professional at all. It’s a shame because this is something so easily avoidable, yet it completely impacted my impression of the place.

Wouldn’t recommend based on this experience.

Date of experience: October 2025

Quick easy and professional

Amazing customer service from araon from barnet and mash from customer care. Beautiful car amazing rapid customer service at all times. Will be a regular customer when I get my next car and will recommend to friends and family. Really happy with my purchase with Car planet!

After sales helped me with my issue. Sales team I wasn’t too impressed with. Ahmad from after sales looked after me and did a very good job. Thanks

The service I received from both Nirvan and then Jay was exceptional, both very personable and helped me to purchase a fantastic vehicle.