Berry Heathrow BMW Recensioni 

I have owned and operated a local garage for over 20 years, and Berry’s BMW have been supplying BMW parts to me throughout that time.

The current trade parts team are fantastic — they always, and I genuinely mean always, return messages, which is something that really sets them apart.

A special thanks to Lee, who consistently goes out of his way to collect parts for credit and ensures the whole process is quick and hassle-free for us.

Great work, and many thanks.

Paul
Mortlake Garage

Representative was very well informed about the car we wanted and gave us a lot of details

The problem was identified and fixed. The service contact, Tyrone, was understanding of the history of the problem and gave an appropriate discount. Thank you

Avoid
All went wrong ,
Berry confirmed by email who's name the car would be registered in , that was untrue , suddenly it was Alphabets name instead of ours , conveniently forgot we had paid £1000.00 deposit , which had not been deducted on the invoice , or the agreement , it wasn't until we raised this issue , that surprisingly, a refund was mentioned !
Edward described the colour Polarised Grey, of the Neue Klasse model as dark grey , it's a shade of blue !
Attention to detail is nil , must have a book of excuses for this dealership , rang , never returned the call , had to contact BMW directly , then they responded .
a shambles , very stressful - very disappointed , avoid !

Excellent customer care, politeness by Ryan. Knowledgeable and patient.

Just had my car repaired From Berry Heathrow cant prasie them enough they are amazing , had a minor accident in which my front bumper came off and other danages to the front of my car

Aviva insurance had initially collected my car and Solus Garage Leatherhead told me my car was not repairable and while they had my car they stripped parts off my car , finaly i took my car back from them in a much worse condition then i gave them , i Contacted Sally Hurst at Berry Heathrow who was very kind and helpful and booked my car in for repairs

David Mills at BMW Berry Heathrow was extremly helpfull , i met David Mills and Sally Hurst and they showed me the condition of the car in which they had received it in , David explained to me what all needed to be done to get my car back to its original condition , my car was repaired perfectly just the way i had my car originally i cant thank David and Sally enough for the amazing Job , David was amazing he salvaged some parts from my original bumper and helped in bringing my cost down to which i am very very greatfull

I will reccomend everyone to come to BERRY BMW HEATHROW for anything related to your BMW they are Amazing , Honest , Trustworthy , Reliable great people thank You

Had a full service and MOT in 11th December 2025. A warning message appeared on the dash for a low engine oil level. Have driven not more than 1400 miles since the service.

When I did the service, one receptionist was quiet unfriendly as if I was a troublemaker instead of a customer.

Ayup has been excellent throughout my used car purchase. Great communication and attention to detail, making the experience as straight forward as it can be.

Excellent customer service. Edward was very knowledgeable about the BMW SUV range and we were able to try a variety of options and have an extended test drive. We ultimately ordered a model that was introduced to us in the showroom and travelling the extra distance to this dealership was well worth it.

Agreed a price and specification On a new BMW i4. Paid a deposit of £1000. The very next day the rep sent me an email that the specification was now much less than agreed and he still wanted me to proceed. I’m not happy with the bait and switch tactics after taking my money. It’s now 2 weeks after paying the £1000 pounds and I have not received the money back. How bad is that????

Buying an approved used (6 months) car. The service provided by Edward was excellent. Very professional, knowledgeable and polite. i am delighted

Reza was great at recognising our previous experiences with our previous BMW, and took us through purchasing a new BMW with no issues

Staff were brilliant and patient

I found everything ran like clock work and the gentleman alpesh, who came an explained about my service findings was friendly and professional
Also when I was having a finance plan check in/review with Humza Khan he was also very professional and helpful and was able to answer my questions and also was not pushy in trying to get me to purchase another vehicle with Mini but laid out what could be possible if I was inclined to repurchase

Excellent service.

Always receive great service at Berry Heathrow, especially from Darren and Avneet.

Alpesh was very helpful as always and everyone at BMW are always so welcoming.

Sold my dad a £40k car with damaged wheels. Berry refused to take responsibility and accountability. BMW UK were useless too. Will never use this branch again. Dishonest dealership.

My car was prioritised as I needed it next day for plans I made with the family
was checked and fixed was also updated through out would like to say Thankyou to Darren Price and the engineer for looking after me and my car